聊天機器人市場：按平台、公司規模、地區 - 規模、份額、前景、機會分析，2023-2030 年

Chatbot Market, By Platform, By Enterprise Size, By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)-Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

出版日期: 2023年08月01日 | 出版商:

Coherent Market Insights | 英文 160 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

預計到 2030 年，全球聊天機器人市場將達到 300 億美元，2023 年至 2030 年的複合年增長率 (CAGR) 為 25.7%。

報告範圍		報告詳細資料
基準年	2022	2023 年市場規模	美國：60.4億美元
過去的資料	2018年至2021年	預測期間	2023-2030
預測 2023-2030 年複合年增長率：	25.70%	2030年價值預測	300億美元

全球聊天機器人市場是一個快速成長的市場，以複雜的軟體應用程式為中心，這些應用程式透過線上文字和語音對話實現無縫人機互動。聊天機器人利用人工智慧與使用者進行自然且有意義的對話，從而改變客戶服務和參與度。市場驅動因素包括對即時客戶支援的需求不斷增長、人工智慧 (AI) 和自然語言處理的進步以及數位平台和訊息應用程式的採用增加。各行各業的企業都在使用聊天機器人來改善客戶體驗、簡化溝通並降低營運成本。然而，市場面臨對背景、隱私和安全問題的理解有限等挑戰。儘管有其局限性，但市場潛力巨大。聊天機器人提供個人化、高效且易於存取的交互，並且不斷發展以滿足不同行業和客戶偏好的需求。

市場動態

全球聊天機器人市場的特點是影響其成長和開發的動態因素。人工智慧和自然語言處理技術的日益普及正在推動市場擴張，使聊天機器人能夠提供更人性化的互動並提高客戶參與度。企業正在尋找高效的客戶支援解決方案，聊天機器人廣泛應用於 BFSI、教育和政府等各個行業。雖然對個人化和即時通訊的需求不斷增長，繼續推動市場成長，但透過數位平台和訊息應用程式存取聊天機器人應用程式的便利性正在推動聊天機器人的成長。- 提高應用程式的受歡迎程度。然而，它受到諸如有限的上下文理解和隱私問題等挑戰的限制。為了抓住機遇，市場參與者正在專注於持續的技術進步、將聊天機器人整合到業務流程中，以及擴大在電子商務、醫□□療保健和金融服務等領域的應用範圍。

本研究的主要特點

本報告詳細分析了以 2022 年為基準年的預測期（2023-2030 年）全球聊天機器人市場規模和複合年增長率 (CAGR%)。
發現各個細分市場的潛在收入成長機會，並為該市場提供一系列有吸引力的投資建議。
它還提供了有關市場驅動因素、限制因素、機會、新產品發布和批准、區域前景、主要市場參與者採取的競爭策略等的重要見解。
根據公司概況、財務表現、產品組合、地理分佈、市值、主要發展、策略和未來計畫等參數，介紹全球聊天機器人市場的領導公司。
本研究涵蓋的公司：Facebook, Inc.、Kiwi, Inc.、Astute Solutions、Google, Inc.、Pandorabots, Inc.、Haptik, Inc.、Yahoo Inc.、Helpshift、ToyTalk (PullString Inc.) ）、Imperson Ltd.、Slack Technologies, Inc.、Kasisto Inc. 和Microsoft Corporation。
該報告的見解使企業行銷人員和管理機構能夠就未來的產品發布、產品升級、市場擴張和行銷策略做出明智的決策。
《全球聊天機器人市場》報告面向該行業的各個利益相關者，例如投資者、供應商、託管服務提供商、第三方服務提供商、分銷商、新進入者和增值經銷商。Masu。
利害關係人可以透過分析全球聊天機器人市場時所使用的各種策略矩陣來促進決策。

市場動態
- 促進因素
在聊天機器人中越來越多地使用生成模型
對有效、快速的客戶支援的需求日益增加
- 抑制因素
無法辨識客戶意圖並有效回應
- 市場機會
開發可提供類人對話體驗的自學聊天機器人
監管場景
產業趨勢
併購
新系統的啟動/批准
COVID-19 大流行的影響

第 4 章全球聊天機器人市場：依平台劃分，2023-2030 年

基於網路
手機
獨立

第 5 章全球聊天機器人市場：依公司規模劃分，2023-2030 年

大型公司
中小企業

第 6 章全球聊天機器人市場：按地區劃分，2023-2030 年

北美
歐洲
亞太地區
拉丁美洲
中東/非洲

第七章競爭態勢

公司簡介
- Facebook, Inc.
- Kiwi, Inc.
- Astute Solutions
- Google, Inc.
- Pandorabots, Inc.
- Haptik, Inc.
- Yahoo Inc.
- Helpshift
- ToyTalk（PullString Inc.）
- Imperson Ltd.
- Slack Technologies, Inc.
- Kasisto Inc.
- Microsoft Corporation

第 8 章部分

參考文獻
調查方法

簡介目錄

Product Code: CMI3539

Global chatbot market is estimated to be valued at US$ 30 Bn by 2030, exhibiting a Compound Annual Growth Rate (CAGR) of 25.7% from 2023 to 2030.

Report Coverage		Report Details
Base Year:	2022	Market Size in 2023:	US$ 6.04 Bn
Historical Data for:	2018 to 2021	Forecast Period:	2023 - 2030
Forecast Period 2023 to 2030 CAGR:	25.70%	2030 Value Projection:	US$ 30 Bn

The global chatbot market is a rapidly growing market revolving around sophisticated software applications that enable seamless interaction between humans and machines via text or voice conversations online. Chatbots use artificial intelligence to enable natural and meaningful conversations with users, transforming customer service and engagement. Market drivers include rising demand for instant customer support, advancements in Artificial Intelligence (AI) and natural language processing, and increasing adoption of digital platforms and messaging apps. Businesses across industries use chatbots to improve customer experience, streamline communications, and reduce operational costs. However, the market faces challenges such as limited understanding of context, privacy, and security concerns. Despite its limitations, the market potential is immense. Chatbots provide personalized, efficient, and accessible interactions and are constantly evolving to meet the needs of different industries and customer preferences.

Market Dynamics

The global chatbot market is characterized by dynamic factors affecting its growth and development. The increased adoption of AI and natural language processing technologies has fueled the market expansion, allowing chatbots to provide more human interaction and improve customer engagement. Businesses are looking for efficient customer support solutions, and chatbots are widely used across a variety of industries such as BFSI, Education, Government, etc. The rising demand for personalized and instant communication continues to drive the market growth, while ease of access to chatbot applications via digital platforms and messaging apps has increased the popularity of chatbot applications. However, challenges such as limited contextual understanding and privacy concerns pose limitations. To seize the opportunities, market players are focusing on continuous technological advancements, integration of chatbots into business processes, and expanding the range of applications in areas such as e-commerce, healthcare, and financial services.

Key features of the study:

This report provides an in-depth analysis of the global chatbot market size (US$ Billion) and Compound Annual Growth Rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
It elucidates potential revenue growth opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, regional outlook, and competitive strategies adopted by the leading market players
It profiles leading players in the global chatbot market based on the following parameters - company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans
Companies covered as a part of this study are Facebook, Inc., Kiwi, Inc., Astute Solutions, Google, Inc., Pandorabots, Inc., Haptik, Inc., Yahoo Inc., Helpshift, ToyTalk (PullString Inc.), Imperson Ltd. Slack Technologies, Inc., Kasisto Inc., and Microsoft Corporation
Insights from this report would allow marketers and management authorities of companies to make informed decisions regarding future product launches, product upgrade, market expansion, and marketing tactics
The global chatbot market report caters to various stakeholders in this industry including investors, suppliers, managed service providers, third-party service providers, distributors, new entrants, and value-added resellers
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global chatbot market

Detailed Segmentation

Global Chatbot Market, By Platform:
- Web-based
- Mobile
- Stand-alone
Global Chatbot Market, By Enterprise Size:
- Large Enterprises
- Small and Medium Enterprises
Global Chatbot Market, By Region:
- North America
- U.S.
- Canada
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Russia
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- ASEAN
- Rest of Asia Pacific
- Latin America
- Brazil
- Mexico
- Rest of Latin America
- Middle East and Africa
- GCC Countries
- South Africa
- Rest of Middle East and Africa
Company Profiles
- Facebook, Inc.
- Kiwi, Inc.
- Astute Solutions
- Google, Inc.
- Pandorabots, Inc.
- Haptik, Inc.
- Yahoo Inc.
- Helpshift
- ToyTalk (PullString Inc.)
- Imperson Ltd.
- Slack Technologies, Inc.
- Kasisto Inc.
- Microsoft Corporation

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snippet, By Platform
- Market Snippet, By Enterprise Size
- Market Snippet, By Region
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
Increased use of generative models in chatbots
Growing need for effective and immediate customer support
- Restraints
Inability to recognize and effectively respond to customer intent
- Market Opportunities
Developing a self-learning chatbot that provides a human-like conversational experience
Regulatory Scenario
Industry Trend
Merger and Acquisitions
New system Launches/Approvals
Impact of COVID-19 Pandemic

4. Global Chatbot Market, By Platform, 2023-2030 (US$ Billion)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 - 2030
- Segment Trends Market Share Analysis, 2022 and 2030 (%)
Web-based
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Mobile
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Stand-alone
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)

5. Global Chatbot Market, By Enterprise Size, 2023-2030 (US$ Billion)

Introduction
- Market Share Analysis, 2022 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 - 2030
- Segment Trends Market Share Analysis, 2022 and 2030 (%)
Large Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Small and Medium Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)