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市場調查報告書

醫學情報客服中心的最佳化:醫療事務產品銷售系列

Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series

出版商 Cutting Edge Information 商品編碼 534088
出版日期 內容資訊 英文 44 Pages
商品交期: 最快1-2個工作天內
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醫學情報客服中心的最佳化:醫療事務產品銷售系列 Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series
出版日期: 2017年06月30日內容資訊: 英文 44 Pages
簡介

本報告以由主要醫療事務團隊直接收集的一次調查為基礎,提供產品生命週期階段整體醫學情報隊預算、人員編制水準相關調查。

目錄

醫學情報客服中心的最佳化

關於這個模組

醫學情報活動的開始

醫學情報預算

醫學情報人員編制

醫學情報調查總數

整體醫學情報資源、活動

目錄

Optimizing Medical Information Call Centers is the sixth module of the 10-part Medical Affairs Product Launch Series. Based on primary research collected directly from executives leading top medical affairs teams, this module examines medical information team budgets and staffing levels across product lifecycle stages.

Data reveal how teams adjust these levels to meet call center workload and under what conditions medical information staff are most commonly outsourced. Additionally, this module examines patterns in the total number of inquiries received by medical information teams: a common indicator used to monitor call center performance.

Table of Contents

Optimizing Medical Information Call Centers

About This Module

  • Figure 1.6.i: Cutting Edge Information Research Methodology
  • Figure 1.6.ii: Study Definitions: Product Type
  • Figure 1.6.iii: Study Definitions: Launch Market
  • Figure 1.6.iv: Study Definitions: Company Size
  • Figure 1.6.v: Additional Study Information
  • Figure 1.6.vi: Understanding the Graphics

Medical Information Activity Start

  • Figure 1.6.1: Lifecycle Stage When Medical Information Activities Start: All Teams
  • Figure 1.6.2: Medical Information Activity Start: Cumulative Percentage, by Product Type

Medical Information Budgets

  • Figure 1.6.3: Medical Information Budget, by Lifecycle Stage
  • Figure 1.6.4: Percentage Change in Medical Information Budget, by Lifecycle Stage

Medical Information Staffing

  • Figure 1.6.5: Medical Information Staffing, by Lifecycle Stage
  • Figure 1.6.6: Percentage Change in Medical Information Staffing, by Lifecycle Stage
  • Figure 1.6.7: Medical Information Staff Outsourcing: Two Years Before Launch
  • Figure 1.6.8: Medical Information Staff Outsourcing: One Year Before Launch
  • Figure 1.6.9: Medical Information Staff Outsourcing: Launch Year
  • Figure 1.6.10: Medical Information Staff Outsourcing: First Year on Market
  • Figure 1.6.11: Comparing Average Number of Medical Information Inquiries Received with Percentage of Teams Outsourcing FTEs, by Lifecycle Stage

Total Number of Medical Information Inquiries

  • Figure 1.6.12: Total Number of Medical Information Inquiries Received, by Lifecycle Stage
  • Figure 1.6.13: Percentage Change in the Total Number of Medical Information Inquiries Received, by Lifecycle Stage

Overall Medical Information Resources and Activities

  • Figure 1.6.14: Overall Resource and Activity Levels: Explanation of Graphics
  • Figure 1.6.15: Average Medical Information Resource and Activity Levels During the Product Launch Window
  • Figure 1.6.16: Medical Information Resource and Activity Levels During the Product Launch Window: Company 3 (Niche Product)
  • Figure 1.6.17: Medical Information Resource and Activity Levels During the Product Launch Window: Company 45 (Common Product)
  • Figure 1.6.18: Medical Information Resource and Activity Levels During the Product Launch Window: Company 46 (Common Product)
  • Figure 1.6.19: Medical Information Resource and Activity Levels During the Product Launch Window: Company 47 (Common Product)
  • Figure 1.6.20: Medical Information Resource and Activity Levels During the Product Launch Window: Company 50 (Common Product)
  • Figure 1.6.21: Medical Information Resource and Activity Levels During the Product Launch Window: Company 91 (Blockbuster Product)
  • Figure 1.6.22: Medical Information Resource and Activity Levels During the Product Launch Window: Company 92 (Blockbuster Product)
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