表紙
市場調查報告書
商品編碼
1084099

全球呼叫中心 AI 市場(2022-2028 年):按組件、渠道模式、應用、部署模式、組織規模、行業和地區劃分的市場規模調查和預測

Global Call Center AI Market Size study, by Component, by Mode of Channel, By Application, By Deployment Mode, By Organization Size, by Verticals and Regional Forecasts 2022-2028

出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 | 商品交期: 2-3個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

2021 年全球呼叫中心 AI 市場將達到約 13 億美元,預計在 2022-2028 年預測期內將以超過 21% 的健康增長率增長。主要市場推動因素包括通過社交媒體平台增加數據和增加客戶參與度。

本報告調查了全球呼叫中心的 AI 市場,並提供了市場概況、市場推動因素和抑制因素分析、市場機會、COVID-19 的影響、細分市場分析。它提供了主要公司的競爭狀況和概況等系統資訊。

目錄

第 1 章執行摘要

第 2 章全球呼叫中心人工智能市場:定義和範圍

第 3 章面向全球呼叫中心的人工智能:市場動態

  • 呼叫中心的人工智能市場:影響分析(2020-2028 年)

第 4 章全球呼叫中心人工智能市場:行業分析

  • 波特五力模型
  • PEST 分析
  • 投資採用模式
  • 分析師建議和結論
  • 主要投資機會
  • 關鍵成功策略

第 5 章風險評估:COVID-19 的影響

    • 評估 COVID-19 對行業的整體影響
    • COVID-19 前後的市場情景

第 6 章全球呼叫中心人工智能市場:按組件

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 解決方案
    • 服務

第 7 章全球呼叫中心 AI 市場:按渠道模式

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 電話
    • 社交媒體
    • 聊天
    • 電子郵件或文本
    • 網站

第 8 章全球呼叫中心的 AI 市場:按應用分類

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 勞動力優化
    • 預測呼叫路由
    • 旅程編排
    • 代理績效管理
    • 情緒分析
    • 預約安排
    • 其他

第 9 章全球呼叫中心的 AI 市場:按部署模式分類

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 雲端
    • 本機

第 10 章全球呼叫中心人工智能市場:按組織規模

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 中小企業
    • 大企業

第 11 章全球呼叫中心 AI 市場:按行業分類

  • 市場快照
  • 成就:潛力分析
  • 市場規模估計和預測(2018-2028)
  • 細分分析
    • 銀行、金融服務、保險
    • 媒體和娛樂
    • 零售和電子商務
    • 醫療保健和生命科學
    • 旅行和款待
    • IT 和電信
    • 運輸與物流
    • 其他

第 12 章全球呼叫中心人工智能市場:區域分析

  • 區域市場概況
  • 北美
    • 美國
    • 加拿大
  • 歐洲快照
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 其他歐洲
  • 亞太地區快照
    • 中國
    • 印度
    • 日本
    • 澳大利亞
    • 韓國
    • 其他亞太地區
  • 拉丁美洲快照
    • 巴西
    • 墨西哥
  • 其他領域

第 13 章競爭態勢

  • 主要市場策略
  • 公司簡介
    • IBM
    • Microsoft
    • Oracle
    • Aws
    • Google
    • Sap
    • Avaya
    • Nice
    • Nuance Communications
    • Genesys

第 14 章調查過程

目錄

Global Call Center AI Market is valued approximately USD 1.3 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 21% over the forecast period 2022-2028. AI can provide call centre agents with detailed historical data and insights about a customer, allowing them to provide cross-selling and up-selling opportunities. AI-enabled chatbots and virtual agents can also be used by businesses to automate repetitive and manual processes such as order placement, balance inquiries, general inquiries, technical assistance, and other customer services. Furthermore, call centre AI solutions enable businesses to strengthen and improve their contact centres without requiring deep AI expertise, all while lowering operational costs.The major factors driving the growth of the Call Center AI market are increased data and increased customer engagement via social media platforms. Some of the benefits of AI deployment mentioned by respondents were 24-hour service, quick responses to inquiries, and answers to simple questions.In some cases, dealing with customer inquiries in real time may be difficult for a customer service representative because customers may not understand the context of their inquiry. Better data analytics skills have been required as a result of this. However, unsupervised self-learning of chatbots, on the other hand, is a major impediment to the adoption of call centre AI solutions, as self-training of autonomous virtual agents through complex data and unsupervised learning algorithms is a difficult task. Furthermore, advanced AI and ML systems are employed by call centres in a variety of industries, including BFSI, IT & telecom, healthcare, and retail, to forecast outcomes and automate subsequent procedures. End use industry are widely adopting such call center AI. For instance, Avaya engaged into a strategic alliance with Alcatel -Lucent in March 2022 to increase the availability of Avaya's OneCloud CCaaS composable solutions to Alcatel -Lucent's worldwide customer base while also making the digital networking solutions available to Avaya customers globally. Sprinklr and Google Cloud will collaborate in January 2022 to help organisations reinvent their customer experience management strategies. Sprinklr collaborated with Google Cloud to speed their go-to-market strategy and increase client awareness. Sprinklr will collaborate closely with the worldwide salesforce, leveraging deep ties with businesses who have chosen to develop on Google Cloud.

The key regions considered for the global Call Center AI Marketstudy includes Asia Pacific, North America, Europe, Latin America, and Rest of the World.North America is expected to hold the largest share of the call centre AI market because of the region's call centres' early adoption of call centre AI technologies,. Call centre AI solutions and services are highly effective in most organisations and verticals in North America, owing to the growing need to provide businesses with a way to operationalize and extract more value from data assets. Increased smartphone adoption, as well as technological advancements in call centres, drive adoption across North America.However, Asia-Pacific is expected to grow at the fastest rate during the forecast period. Massive investments in call centre solutions by countries such as China, Japan, Thailand, India, and Indonesia are propelling the market forward. Furthermore, factors such as the presence of a large customer base, a significant number of SMEs, the rise of the e-commerce industry, and government initiatives supporting business process automation fuel the call centre AI industry growth.

Major market player included in this report are:

  • IBM
  • Microsoft
  • Oracle
  • Aws
  • Google
  • Sap
  • Avaya
  • Nice
  • Nuance Communications
  • Genesys

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

ByComponent

  • Solutions
  • Services

By Mode of Channel:

  • Phone
  • Social Media
  • Chat
  • Email or Text
  • Website

By Application:

  • Workforce Optimization
  • Predictive Call Routing
  • Journey Orchestration
  • Agent Performance Management
  • Sentiment Analysis
  • Appointment Scheduling
  • Other Applications

By Deployment Mode:

  • Cloud
  • On-premises

By Organization Size:

  • SMEs
  • Large Enterprises

By Verticals:

  • BFSI
  • Media & entertainment
  • Retail & eCommerce
  • Healthcare & Life Sciences
  • Travel & Hospitality
  • IT & Telecom
  • Transportation & Logistics
  • Others

By Region:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • ROE
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • RoAPAC
  • Latin America
    • Brazil
    • Mexico
  • Rest of the World

Furthermore, years considered for the study are as follows:

  • Historical year - 2018, 2019, 2020
  • Base year - 2021
  • Forecast period - 2022 to 2028

Target Audience of the Global Call Center AI Market in Market Study:

  • Key Consulting Companies & Advisors
  • Large, medium-sized, and small enterprises
  • Venture capitalists
  • Value-Added Resellers (VARs)
  • Third-party knowledge providers
  • Investment bankers
  • Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
    • 1.2.1. Call Center AI Market , by Region, 2020-2028 (USD Billion)
    • 1.2.2. Call Center AI Market , by Component ,2020-2028 (USD Billion)
    • 1.2.3. Call Center AI Market , by Mode of Channel,2020-2028 (USD Billion)
    • 1.2.4. Call Center AI Market , by Application ,2020-2028 (USD Billion)
    • 1.2.5. Call Center AI Market , by Deployment Mode ,2020-2028 (USD Billion)
    • 1.2.6. Call Center AI Market , by Organization Size,2020-2028 (USD Billion)
    • 1.2.7. Call Center AI Market , by Verticals,2020-2028 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Call Center AI Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Call Center AI Market Dynamics

  • 3.1. Call Center AI Market Impact Analysis (2020-2028)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Advent of AI in call center to offer enhanced customer support services and better experience
      • 3.1.1.2. Rising development in customer engagement through social media platforms
    • 3.1.2. Market Challenges
      • 3.1.2.1. Unsupervised learning
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Advancements in AI and ML to facilitate real-time actionable insights

Chapter 4. Global Call Center AI Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion
  • 4.5. Top investment opportunity
  • 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

    • 5.1.1. Assessment of the overall impact of COVID-19 on the industry
    • 5.1.2. Pre COVID-19 and post COVID-19 Market scenario

Chapter 6. Global Call Center AI Market , by Component

  • 6.1. Market Snapshot
  • 6.2. Global Call Center AI Market by Component , Performance - Potential Analysis
  • 6.3. Global Call Center AI Market Estimates & Forecasts by Component 2018-2028 (USD Billion)
  • 6.4. Call Center AI Market , Sub Segment Analysis
    • 6.4.1. Solutions
    • 6.4.2. Services

Chapter 7. Global Call Center AI Market , by Mode of Channel

  • 7.1. Market Snapshot
  • 7.2. Global Call Center AI Market by Mode of Channel, Performance - Potential Analysis
  • 7.3. Global Call Center AI Market Estimates & Forecasts by Mode of Channel2018-2028 (USD Billion)
    • 7.3.1. Phone
    • 7.3.2. Social Media
    • 7.3.3. Chat
    • 7.3.4. Email or Text
    • 7.3.5. Website

Chapter 8. Global Call Center AI Market , by Application

  • 8.1. Market Snapshot
  • 8.2. Global Call Center AI Market by Application , Performance - Potential Analysis
  • 8.3. Global Call Center AI Market Estimates & Forecasts by Application 2018-2028 (USD Billion)
  • 8.4. Call Center AI Market , Sub Segment Analysis
    • 8.4.1. Workforce Optimization
    • 8.4.2. Predictive Call Routing
    • 8.4.3. Journey Orchestration
    • 8.4.4. Agent Performance Management
    • 8.4.5. Sentiment Analysis
    • 8.4.6. Appointment Scheduling
    • 8.4.7. Other Applications

Chapter 9. Global Call Center AI Market , by Deployment Mode

  • 9.1. Market Snapshot
  • 9.2. Global Call Center AI Market by Deployment Mode , Performance - Potential Analysis
  • 9.3. Global Call Center AI Market Estimates & Forecasts by Deployment Mode 2018-2028 (USD Billion)
  • 9.4. Call Center AI Market , Sub Segment Analysis
    • 9.4.1. Cloud
    • 9.4.2. On-premises

Chapter 10. Global Call Center AI Market , by Organization Size

  • 10.1. Market Snapshot
  • 10.2. Global Call Center AI Market by Organzisation Size, Performance - Potential Analysis
  • 10.3. Global Call Center AI Market Estimates & Forecasts by Organzisation Size 2018-2028 (USD Billion)
  • 10.4. Call Center AI Market , Sub Segment Analysis
    • 10.4.1. SMEs
    • 10.4.2. Large Enterprises

Chapter 11. Global Call Center AI Market , by Verticals

  • 11.1. Market Snapshot
  • 11.2. Global Call Center AI Market by Verticals, Performance - Potential Analysis
  • 11.3. Global Call Center AI Market Estimates & Forecasts by Verticals 2018-2028 (USD Billion)
  • 11.4. Call Center AI Market , Sub Segment Analysis
    • 11.4.1. BFSI
    • 11.4.2. Media & entertainment
    • 11.4.3. Retail & eCommerce
    • 11.4.4. Healthcare & Life Sciences
    • 11.4.5. Travel & Hospitality
    • 11.4.6. IT & Telecom
    • 11.4.7. Transportation & Logistics
    • 11.4.8. Others

Chapter 12. Global Call Center AI Market , Regional Analysis

  • 12.1. Call Center AI Market , Regional Market Snapshot
  • 12.2. North America Call Center AI Market
    • 12.2.1. U.S.CallCenter AI Market
      • 12.2.1.1. Component breakdown estimates & forecasts, 2018-2028
      • 12.2.1.2. Mode of Channelbreakdown estimates & forecasts, 2018-2028
      • 12.2.1.3. Application breakdown estimates & forecasts, 2018-2028
      • 12.2.1.4. Deployment Mode breakdown estimates & forecasts, 2018-2028
      • 12.2.1.5. Organization Size breakdown estimates & forecasts, 2018-2028
      • 12.2.1.6. Verticals breakdown estimates & forecasts, 2018-2028
    • 12.2.2. CanadaCallCenter AI Market
  • 12.3. Europe Call Center AI Market Snapshot
    • 12.3.1. U.K. Call Center AI Market
    • 12.3.2. Germany Call Center AI Market
    • 12.3.3. France Call Center AI Market
    • 12.3.4. Spain Call Center AI Market
    • 12.3.5. Italy Call Center AI Market
    • 12.3.6. Rest of EuropeCallCenter AI Market
  • 12.4. Asia-PacificCallCenter AI Market Snapshot
    • 12.4.1. China Call Center AI Market
    • 12.4.2. India Call Center AI Market
    • 12.4.3. JapanCallCenter AI Market
    • 12.4.4. Australia Call Center AI Market
    • 12.4.5. South Korea Call Center AI Market
    • 12.4.6. Rest of Asia PacificCallCenter AI Market
  • 12.5. Latin America Call Center AI Market Snapshot
    • 12.5.1. Brazil Call Center AI Market
    • 12.5.2. Mexico Call Center AI Market
  • 12.6. Rest of The World Call Center AI Market

Chapter 13. Competitive Intelligence

  • 13.1. Top Market Strategies
  • 13.2. Company Profiles
    • 13.2.1. IBM
      • 13.2.1.1. Key Information
      • 13.2.1.2. Overview
      • 13.2.1.3. Financial (Subject to Data Availability)
      • 13.2.1.4. Mode of ChannelSummary
      • 13.2.1.5. Recent Developments
    • 13.2.2. Microsoft
    • 13.2.3. Oracle
    • 13.2.4. Aws
    • 13.2.5. Google
    • 13.2.6. Sap
    • 13.2.7. Avaya
    • 13.2.8. Nice
    • 13.2.9. Nuance Communications
    • 13.2.10. Genesys

Chapter 14. Research Process

  • 14.1. Research Process
    • 14.1.1. Data Mining
    • 14.1.2. Analysis
    • 14.1.3. Market Estimation
    • 14.1.4. Validation
    • 14.1.5. Publishing
  • 14.2. Research Attributes
  • 14.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Call Center AI Market , report scope
  • TABLE 2. Global Call Center AI Market estimates & forecasts by Region2018-2028 (USDBillion)
  • TABLE 3. Global Call Center AI Market estimates & forecasts byComponent2018-2028 (USDBillion)
  • TABLE 4. Global Call Center AI Market estimates & forecasts byMode of Channel2018-2028 (USDBillion)
  • TABLE 5. Global Call Center AI Market estimates & forecasts byApplication2018-2028 (USDBillion)
  • TABLE 6. Global Call Center AI Market estimates & forecasts byDeploymentMode 2018-2028 (USDBillion)
  • TABLE 7. Global Call Center AI Market by segment, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 8. Global Call Center AI Market by region, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 9. Global Call Center AI Market by segment, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 10. Global Call Center AI Market by region, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 11. Global Call Center AI Market by segment, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 12. Global Call Center AI Market by region, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 13. Global Call Center AI Market by segment, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 14. Global Call Center AI Market by region, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 15. Global Call Center AI Market by segment, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 16. Global Call Center AI Market by region, estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 17. U.S. Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 18. U.S. Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 19. U.S. Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 20. Canada Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 21. Canada Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 22. Canada Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 23. UKCall Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 24. UKCallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 25. UKCallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 26. Germany Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 27. Germany Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 28. Germany Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 29. RoECallCenter AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 30. RoECallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 31. RoECallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 32. China Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 33. China Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 34. China Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 35. India Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 36. India Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 37. India Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 38. Japan Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 39. Japan Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 40. Japan Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 41. RoAPACCall Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 42. RoAPACCallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 43. RoAPACCall Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 44. Brazil Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 45. Brazil Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 46. Brazil Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 47. Mexico Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 48. Mexico Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 49. Mexico Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 50. RoLACallCenter AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 51. RoLACallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 52. RoLACallCenter AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 53. Row Call Center AI Market estimates & forecasts, 2018-2028 (USDBillion)
  • TABLE 54. Row Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 55. Row Call Center AI Market estimates & forecasts by segment 2018-2028 (USDBillion)
  • TABLE 56. List of secondary sources, used in the study of global Call Center AI Market
  • TABLE 57. List of primary sources, used in the study of global Call Center AI Market
  • TABLE 58. Years considered for the study
  • TABLE 59. Exchange rates considered

LIST OF FIGURES

List of figures

  • FIG 1. Global Call Center AI Market , research methodology
  • FIG 2. Global Call Center AI Market , Market estimation techniques
  • FIG 3. Global Market size estimates & forecast methods
  • FIG 4. Global Call Center AI Market , key trends 2021
  • FIG 5. Global Call Center AI Market , growth prospects 2022-2028
  • FIG 6. Global Call Center AI Market , porters 5 force model
  • FIG 7. Global Call Center AI Market , pest analysis
  • FIG 8. Global Call Center AI Market , value chain analysis
  • FIG 9. Global Call Center AI Market by segment, 2018 & 2028 (USDBillion)
  • FIG 10. Global Call Center AI Market by segment, 2018 & 2028 (USDBillion)
  • FIG 11. Global Call Center AI Market by segment, 2018 & 2028 (USDBillion)
  • FIG 12. Global Call Center AI Market by segment, 2018 & 2028 (USDBillion)
  • FIG 13. Global Call Center AI Market by segment, 2018 & 2028 (USDBillion)
  • FIG 14. Global Call Center AI Market , regional snapshot 2018 & 2028
  • FIG 15. North America Call Center AI Market 2018 & 2028 (USDBillion)
  • FIG 16. Europe Call Center AI Market 2018 & 2028 (USDBillion)
  • FIG 17. Asia pacific Call Center AI Market 2018 & 2028 (USDBillion)
  • FIG 18. Latin America Call Center AI Market 2018 & 2028 (USDBillion)
  • FIG 19. Global Call Center AI Market , company Market share analysis (2021)