NEWS: 公告在東京證券交易所JASDAQ標準市場新上市

表紙
市場調查報告書

全球客戶資訊系統市場:各零件,各用途,各類服務,部署,及各地區預測(2021∼2027年)

Global Customer Information System by Component, by Application, By Service by Deployment Type, and Regional Forecasts 2021-2027

出版商 Bizwit Research & Consulting LLP 商品編碼 1016861
出版日期 內容資訊 英文
商品交期: 2-3個工作天內
價格
全球客戶資訊系統市場:各零件,各用途,各類服務,部署,及各地區預測(2021∼2027年) Global Customer Information System by Component, by Application, By Service by Deployment Type, and Regional Forecasts 2021-2027
出版日期: 2021年06月18日內容資訊: 英文
簡介

全球客戶資訊系統的市場規模在2020年估算為約11億美金。

該市場在2021年∼2027年的預測期間內,預計將以超越11.9%的健全的成長率擴大。

客戶信息系統或 CIS 是組織用來有效管理客戶信息的系統。這包括公司產品的所有估價、發票和發票生成。它包含用戶定義的字段,這些字段對於使用 CIS 軟件的水、氣和電計費等服務非常有用。加強政府對智慧城市的舉措也推動了市場增長。政府已採用 CIS 來分析和研究消費者行為,並將這些數據與不斷變化的偏好相關聯。

但是,該系統包含的客戶信息會增加數據洩露和數據安全的風險。安裝CIS初期投資高,基礎設施複雜,部署難度大。隨著對數位趨勢需求的增加以及推動市場需求的客戶行為變化,CIS 增長正在上升。物聯網的最新發展改善了提供計費信息的方式,增加了客戶的信任度並在預測期內創造了新的市場機會。

本報告提供全球客戶資訊系統市場相關調查,提供市場概要,以及各零件,各用途,各類服務,部署,各地區的趨勢,及加入此市場的主要企業簡介等資訊。

目錄

第1章 摘要整理

第2章 全球客戶資訊系統市場定義和範圍

第3章 全球客戶資訊系統市場動態

  • 客戶資訊系統市場影響分析(2019∼2027年)

第4章 全球客戶資訊系統市場產業分析

  • 波特的五力分析模式
  • PEST分析
  • 投資採用模式
  • 分析師的推薦事項與結論

第5章 全球客戶資訊系統市場,各零件

  • 市場概述
  • 全球客戶資訊系統市場,各零件:效能-潛在的分析
  • 全球客戶資訊系統市場預算與預測,各零件:2018∼2027年(10億美元)
  • 客戶資訊系統市場,子區隔分析
    • 解決方案
    • 服務

第6章 全球客戶資訊系統市場,各類服務

  • 市場概述
  • 全球客戶資訊系統市場,各類服務:效能-潛在的分析
  • 全球客戶資訊系統市場預算與預測,各類服務:2018∼2027年(10億美元)
  • 客戶資訊系統市場,子區隔分析
    • 傳統擴張諮詢服務
    • 客戶資訊系統引進服務
    • 支援服務

第7章 全球客戶資訊系統市場,各用途

  • 市場概述
  • 全球客戶資訊系統市場,各用途:效能-潛在的分析
  • 全球客戶資訊系統市場預算與預測,各用途:2018∼2027年(10億美元)
  • 客戶資訊系統市場,子區隔分析
    • 用水和污水管理
    • 電力和電力的管理
    • 公共事業天然氣(氣體)管理

第8章 全球客戶資訊系統市場,各部署

  • 市場概述
  • 全球客戶資訊系統市場,各部署:效能-潛在的分析
  • 全球客戶資訊系統市場預算與預測,各部署:2018∼2027年(10億美元)
  • 客戶資訊系統市場,子區隔分析
    • 雲端
    • 內部部署

第9章 全球客戶資訊系統市場,地區分析

  • ,地區市場概述
  • 北美
    • 美國
    • 加拿大
  • 歐洲概述
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 其他
  • 亞太地區概述
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 其他
  • 南美概述
    • 巴西
    • 墨西哥
  • 其他地區

第10章 競爭資訊

  • 頂級市場策略
  • 企業簡介
    • Advanced Utility Systems
    • Agility CIS, Inc.
    • ATS, Inc.
    • IBM Corporation
    • Indra
    • Northstar Utilities
    • Open International
    • Oracle Corporation
    • SAP SE
    • Wipro Limited.

第11章 調查流程

目錄

Global Customer Information System Market is valued approximately at USD 1.10 Billion in 2020 and is anticipated to grow with a healthy growth rate of more than 11.9% over the forecast period 2021-2027. Customer information system or CIS is a system used by the organizations to manage the customer information efficiently. It includes all the rating, billing and invoice generation for a corporation's offerings. It includes user-defined fields and helps in services such as water, gas, and electricity utility billing using the CIS software. The growing government initiatives for smart city has also propelled the growth of the market. Governments are adopting the use of CIS to analyze and study behavior of the consumer and correlate this data with changing preference. For instance: - The US government is expected to invest 41 trillion in the smart cities project to develop the regions infrastructure with the help of emerging technologies, which will further boost the market.. But this system includes information of the customers which increases the risk of data breach and data security. The installation of CIS requires high initial investment and has complex infrastructure which makes adopting it a little difficult. The growth of the CIS is rising with increasing demand of digital trends and changing customer behavior which are driving the need of the market. Recent developments in IoT has improved the way that provides billing information with greater clarity, boosting customer confidence and will help in creating new opportunities for the market in the forecasted period.

The key regions such as Asia Pacific, North America, Europe, Latin America, and Rest of the World are considered for the regional analysis of global Customer Information System market. Europe holds a significant share in the global customer information system market having 25% share in 2019. This is because of rapid industrial development in IoT based billing technologies and growing market demand for smart utility meters. North America is expected to hold the largest market share. The North American countries have been implementing CIS in energy, government initiatives and grid modernizations projects.

Major market player included in this report are

Advanced Utility Systems

Agility CIS, Inc.

ATS, Inc.

IBM Corporation

Indra

Northstar Utilities

Open International

Oracle Corporation

SAP SE

Wipro Limited.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Solutions

Services

By Service:

Legacy extension consulting service

Customer Information System implementation service

Support service

By Application:

Water and wastewater management

Electricity and power management

Utility gas management

By Deployment Type:

Cloud

On-premises

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019

Base year - 2020

Forecast period - 2021 to 2027.

Target Audience of the Global Customer Information System Marketl in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
    • 1.2.1. Customer Information System Market , by Region, 2019-2027 (USD Billion)
    • 1.2.2. Customer Information System Market , by Component , 2019-2027 (USD Billion)
    • 1.2.3. Customer Information System Market , by Service , 2019-2027 (USD Billion)
    • 1.2.4. Customer Information System Market , by Application, 2019-2027 (USD Billion)
    • 1.2.5. Customer Information System Market , by Deployment Type, 2019-2027 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Customer Information System Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Customer Information System Market Dynamics

  • 3.1. Customer Information System Market Impact Analysis (2019-2027)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Growing government initiatives
      • 3.1.1.2. Better understanding of customers behaviour
    • 3.1.2. Market Restraint
      • 3.1.2.1. Data breach and security risks
      • 3.1.2.2. High initial investment and complex infrastructure
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Technological developments such as IoT

Chapter 4. Global Customer Information System Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion

Chapter 5. Global Customer Information System Market, by Component

  • 5.1. Market Snapshot
  • 5.2. Global Customer Information System Market by Component , Performance - Potential Analysis
  • 5.3. Global Customer Information System Market Estimates & Forecasts by Component 2018-2027 (USD Billion)
  • 5.4. Customer Information System Market , Sub Segment Analysis
    • 5.4.1. Solutions
    • 5.4.2. Services

Chapter 6. Global Customer Information System Market, by Service

a. Market Snapshot

  • 6.1. Global Customer Information System Market by Service, Performance - Potential Analysis
  • 6.2. Global Customer Information System Market Estimates & Forecasts by Service 2018-2027 (USD Billion)
  • 6.3. Customer Information System Market , Sub Segment Analysis
    • 6.3.1. Legacy extension consulting service
    • 6.3.2. Customer Information System implementation service
    • 6.3.3. Support service

Chapter 7. Global Customer Information System Market, by Application

b. Market Snapshot

  • 7.1. Global Customer Information System Market by Application, Performance - Potential Analysis
  • 7.2. Global Customer Information System Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
  • 7.3. Customer Information System Market , Sub Segment Analysis
    • 7.3.1. Water and wastewater management
    • 7.3.2. Electricity and power management
    • 7.3.3. Utility gas management

Chapter 8. Global Customer Information System Market, by Deployment Type

c. Market Snapshot

  • 8.1. Global Customer Information System Market by Deployment Type, Performance - Potential Analysis
  • 8.2. Global Customer Information System Market Estimates & Forecasts by Deployment Type 2018-2027 (USD Billion)
  • 8.3. Customer Information System Market , Sub Segment Analysis
    • 8.3.1. Cloud
    • 8.3.2. On-premises

Chapter 9. Global Customer Information System Market, Regional Analysis

  • 9.1. Customer Information System Market , Regional Market Snapshot
  • 9.2. North America Customer Information System Market
    • 9.2.1. U.S. Customer Information System Market
      • 9.2.1.1. Component breakdown estimates & forecasts, 2018-2027
      • 9.2.1.2. Service breakdown estimates & forecasts, 2018-2027
      • 9.2.1.3. Application breakdown estimates & forecasts, 2018-2027
      • 9.2.1.4. Deployment Type breakdown estimates & forecasts, 2018-2027
    • 9.2.2. Canada Customer Information System Market
  • 9.3. Europe Customer Information System Market Snapshot
    • 9.3.1. U.K. Customer Information System Market
    • 9.3.2. Germany Customer Information System Market
    • 9.3.3. France Customer Information System Market
    • 9.3.4. Spain Customer Information System Market
    • 9.3.5. Italy Customer Information System Market
    • 9.3.6. Rest of Europe Customer Information System Market
  • 9.4. Asia-Pacific Customer Information System Market Snapshot
    • 9.4.1. China Customer Information System Market
    • 9.4.2. India Customer Information System Market
    • 9.4.3. Japan Customer Information System Market
    • 9.4.4. Australia Customer Information System Market
    • 9.4.5. South Korea Customer Information System Market
    • 9.4.6. Rest of Asia Pacific Customer Information System Market
  • 9.5. Latin America Customer Information System Market Snapshot
    • 9.5.1. Brazil Customer Information System Market
    • 9.5.2. Mexico Customer Information System Market
  • 9.6. Rest of The World Customer Information System Market

Chapter 10. Competitive Intelligence

  • 10.1. Top Market Strategies
  • 10.2. Company Profiles
    • 10.2.1. Advanced Utility Systems
      • 10.2.1.1. Key Information
      • 10.2.1.2. Overview
      • 10.2.1.3. Financial (Subject to Data Availability)
      • 10.2.1.4. Product Summary
      • 10.2.1.5. Recent Developments
    • 10.2.2. Agility CIS, Inc.
    • 10.2.3. ATS, Inc.
    • 10.2.4. IBM Corporation
    • 10.2.5. Indra
    • 10.2.6. Northstar Utilities
    • 10.2.7. Open International
    • 10.2.8. Oracle Corporation
    • 10.2.9. SAP SE
    • 10.2.10. Wipro Limited.

Chapter 11. Research Process

  • 11.1. Research Process
    • 11.1.1. Data Mining
    • 11.1.2. Analysis
    • 11.1.3. Market Estimation
    • 11.1.4. Validation
    • 11.1.5. Publishing
  • 11.2. Research Attributes
  • 11.3. Research Assumption

LIST OF TABLES

  • TABLE 2. Global Customer Information System Market , report scope
  • TABLE 3. Global Customer Information System Market estimates & forecasts by region 2018-2027 (USD Billion)
  • TABLE 4. Global Customer Information System Market estimates & forecasts by Component 2018-2027 (USD Billion)
  • TABLE 5. Global Customer Information System Market estimates & forecasts by Service 2018-2027 (USD Billion)
  • TABLE 6. Global Customer Information System Market estimates & forecasts by Application 2018-2027 (USD Billion)
  • TABLE 7. Global Customer Information System Market estimates & forecasts by Deployment Type 2018-2027 (USD Billion)
  • TABLE 8. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 9. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 10. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 11. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 12. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 13. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 14. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 15. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 16. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 17. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 18. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 19. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 20. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 21. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 22. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 23. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 24. U.S. Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 25. U.S. Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 26. U.S. Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 27. Canada Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 28. Canada Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 29. Canada Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 30. UK Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 31. UK Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 32. UK Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 33. Germany Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 34. Germany Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 35. Germany Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 36. France Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 37. France Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 38. France Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 39. Spain Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 40. Spain Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 41. Spain Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 42. Italy Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 43. Italy Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 44. Italy Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 45. ROE Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 46. ROE Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 47. ROE Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 48. China Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 49. China Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 50. China Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 51. India Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 52. India Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 53. India Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 54. Japan Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 55. Japan Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 56. Japan Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 57. Australia Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 58. Australia Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 59. Australia Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 60. South Korea Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 61. South Korea Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 62. South Korea Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 63. ROPAC Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 64. ROPAC Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 65. ROPAC Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 66. Brazil Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 67. Brazil Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 68. Brazil Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 69. Mexico Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 70. Mexico Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 71. Mexico Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 72. ROLA Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 73. ROLA Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 74. ROLA Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 75. ROW Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 76. ROW Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 77. ROW Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 78. List of secondary sources used in the study of global Customer Information System Market .
  • TABLE 79. List of primary sources used in the study of global Customer Information System Market .
  • TABLE 80. Years considered for the study.
  • TABLE 81. Exchange rates considered.

LIST OF FIGURES

List of figures

  • FIG 1. Global Customer Information System Market , research methodology
  • FIG 2. Global Customer Information System Market , market estimation techniques
  • FIG 3. Global market size estimates & forecast methods
  • FIG 4. Global Customer Information System Market , key trends 2020
  • FIG 5. Global Customer Information System Market , growth prospects 2021-2027
  • FIG 6. Global Customer Information System Market , porters 5 force model
  • FIG 7. Global Customer Information System Market , pest analysis
  • FIG 8. Global Customer Information System Market , value chain analysis
  • FIG 9. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 10. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 11. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 12. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 13. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 14. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 15. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 16. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
  • FIG 17. Global Customer Information System Market , regional snapshot 2018 & 2027
  • FIG 18. North America Customer Information System Market 2018 & 2027 (USD Billion)
  • FIG 19. Europe Customer Information System Market 2018 & 2027 (USD Billion)
  • FIG 20. Asia-Pacific Customer Information System Market 2018 & 2027 (USD Billion)
  • FIG 21. Latin America Customer Information System Market 2018 & 2027 (USD Billion)
  • FIG 22. Global Customer Information System Market , company market share analysis (2020)