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表紙
市場調查報告書

全球社群顧客經營關係管理市場規模調查:各用途,部署類型,解決方案,用戶,業界,及各地區預測(2021∼2027年)

Global Social Customer Relationship Management Market Size study, by Application by Deployment type by Solutions by Users by Verticals and Regional Forecasts 2021-2027

出版商 Bizwit Research & Consulting LLP 商品編碼 1016852
出版日期 內容資訊 英文
商品交期: 2-3個工作天內
價格
全球社群顧客經營關係管理市場規模調查:各用途,部署類型,解決方案,用戶,業界,及各地區預測(2021∼2027年) Global Social Customer Relationship Management Market Size study, by Application by Deployment type by Solutions by Users by Verticals and Regional Forecasts 2021-2027
出版日期: 2021年06月18日內容資訊: 英文
簡介

全球社群顧客經營關係管理(CRM)的市場規模,2020年約272億美金。

該市場,預計從2021年到2027年的預測期間以超越51.9%的健全成長率擴大。

在當今的商業環境中,社交客戶關係管理(CRM)解決方案發展迅速。借助網際網路和社交媒體,企業正將社交媒體整合到CRM軟體中,為社交CRM成為新網路開拓道路。在B2C企業中,對CRM解決方案的需求顯著增加。零售和BFSI市場區隔分別佔大約23.5%和22.0%的市場佔有率,成為2020年的主要股東。

本報告提供全球社群顧客經營關係管理市場相關調查,市場概要,以及各用途、部署類型、解決方案、用戶、業界、地區的趨勢,及加入此市場的主要企業簡介等資訊。

目錄

第1章 摘要整理

第2章 全球社群顧客經營關係管理(CRM)市場定義和範圍

第3章 全球社群顧客經營關係管理(CRM)市場動態

  • 社群顧客經營關係管理(CRM)市場影響分析(2019∼2027年)

第4章 全球社群顧客經營關係管理(CRM)市場分析

  • 波特的5力模式
    • 供給企業談判力
    • 買方議價能力
    • 新加入業者的威脅
    • 替代品的威脅
    • 競爭企業間的敵對關係
    • 波特的對5力模式的未來方法(2018∼2027年)
  • PEST分析
    • 政治
    • 經濟
    • 社會
    • 技術性
  • 投資採用模式
  • 分析師的推薦事項與結論

第5章 全球社群顧客經營關係管理(CRM)市場,各用途

  • 市場概述
  • 全球社群顧客經營關係管理(CRM)市場,各用途:效能-潛力分析
  • 全球社群顧客經營關係管理(CRM)市場預算與預測,各用途:2018∼2027年(10億美元)
  • 社群顧客經營關係管理(CRM)市場,子區隔分析
    • 行銷
    • 銷售
    • 顧客支援與服務
    • 其他

第6章 全球社群顧客經營關係管理(CRM)市場,各部署類型

  • 市場概述
  • 全球社群顧客經營關係管理(CRM)市場,各部署類型:效能-潛力分析
  • 全球社群顧客經營關係管理(CRM)市場預算與預測,各部署類型:2018∼2027年(10億美元)
  • 社群顧客經營關係管理(CRM)市場,子區隔分析
    • 隨選
    • 內部部署

第7章 全球社群顧客經營關係管理(CRM)市場,各解決方案

  • 市場概述
  • 全球社群顧客經營關係管理(CRM)市場,各解決方案:效能-潛力分析
  • 全球社群顧客經營關係管理(CRM)市場預算與預測,各解決方案:2018∼2027年(10億美元)
  • 社群顧客經營關係管理(CRM)市場,子區隔分析
    • 社群監測
    • 社群製圖
    • 社群中介軟體
    • 社會經營
    • 社會檢測

第8章 全球社群顧客經營關係管理(CRM)市場,各用戶

  • 市場概述
  • 全球社群顧客經營關係管理(CRM)市場,各用戶:效能-潛力分析
  • 全球社群顧客經營關係管理(CRM)市場預算與預測,各用戶:2018∼2027年(10億美元)
  • 社群顧客經營關係管理(CRM)市場,子區隔分析
    • 中小企業
    • 企業

第9章 全球社群顧客經營關係管理(CRM)市場,各業界

  • 市場概述
  • 全球社群顧客經營關係管理(CRM)市場,各業界:效能-潛力分析
  • 全球社群顧客經營關係管理(CRM)市場預算與預測,各業界:2018∼2027年(10億美元)
  • 社群顧客經營關係管理(CRM)市場,子區隔分析
    • 學界和政府
    • 汽車,運輸,物流
    • BFSI
    • 消費品及零售
    • 能源,電力,公共事業
    • 醫療保健
    • 石油、天然氣
    • 電信和IT

第10章 全球社群顧客經營關係管理(CRM)市場,地區分析

  • 地區市場概述
  • 北美
    • 美國
    • 加拿大
  • 歐洲概述
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 其他
  • 亞太地區概述
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 其他
  • 南美概述
    • 巴西
    • 墨西哥
  • 其他地區

第11章 競爭資訊

  • 最高市場策略
  • 企業簡介
    • IBM Corporation
    • Jive Software, Inc.
    • Lithium Technologies
    • Microsoft Corporation
    • NetSuite,Inc.
    • Oracle Corporation
    • Pegasystems, Inc.
    • Salesforce.com, Inc.
    • SAP SE
    • SugarCRM, Inc.

第12章 調查流程

目錄

Global Social Customer Relationship Management (CRM)Market is valued approximately USD 27.2billion in 2020 and is anticipated to grow with a healthy growth rate of more than 51.9% over the forecast period 2021-2027. Web 2.0 and Big Data technology have enabled the creation of a new customer engagement strategy centered on engagement and collaborations known as Social Customer Relationship Management (Social CRM). Customers will be more engaged and satisfied as a result of this. Implementing Social CRM is a difficult endeavor that requires consideration of several organizational, human, and technology factors. In today's business environment, social Customer Relationship Management (CRM) solutions are growing rapidly. With the internet and social media, businesses are integrating social media into CRM software, paving the door for social CRM to emerge as a new network. In B2C enterprises, there is a considerable increase in demand for CRM solutions. With roughly 23.5 percent and 22.0 percent of the market, respectively, the retail and BFSI segments emerged as the major shareholders in 2020. Banking and financial institutions utilize CRM systems because they enable them create a better customer experience.Furthermore, Big Data enhances Social CRM by allowing for more precise decision-making and a more effective exchange of information among social consumers and the organization. In Social CRM, Big Data technologies can be used for a variety of applications. Commercial suggestion, which suggests the commodity or solution with the best chance of success for each customer, is one of them.Businesses are also developing new products to expand and reinforce their approved projects and attract potential investors, which is one of the factors driving market growth. Salesforce.com, Inc., for example, purchased Mulesoft, an integration software business, in March 2018. Mulesoft's connectivity technologies and huge buyer base were made available to the company as part of the deal.However, the lack of methodologies to aid organizations in these operations is impeding industry expansion. Also, the abundance of open information available on the internet from a diversity of ways and domains is rapidly increasing, and it currently represents a significant body of knowledge that can help develop opportunities for Social CRM.

With the demand for more business-specific solutions for companies, North America is likely to be the largest market in terms of sales revenues. While growing investments in the Social CRM Market are likely to boost market growth in Asia-Pacific (APAC) in the years ahead. The elements that drive growth during the forecast period are the market's great perspective in respect of venture capital investments.

Major market player included in this report are:

IBM Corporation

Jive Software, Inc.

Lithium Technologies, LLC

Microsoft Corporation

NetSuite, Inc.

Oracle Corporation

Pegasystems,Inc.

Salesforce.com, Inc.

SAP SE

SugarCRM, Inc.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Application:

Marketing

Sales

Customer support & service

Others

By Deployment type:

On demand

On premise

By Solutions:

Social Monitoring

Social Mapping

Social Middleware

Social Management

Social Measurement

By Users:

Small and Medium Businesses

Enterprises

By Verticals:

Academia & Government

Automotive, Transportation and Logistics

BFSI

Consumer Goods and Retail

Energy, Power and Utilities

Healthcare

Oil and Gas

Telecom and IT

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019

Base year - 2020

Forecast period - 2021 to 2027

Target Audience of the Global Social Customer Relationship Management (CRM) Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
    • 1.2.1. Social Customer Relationship Management (CRM) Market, by Region, 2019-2027 (USD Billion)
    • 1.2.2. Social Customer Relationship Management (CRM) Market, by Application,2019-2027 (USD Billion)
    • 1.2.3. Social Customer Relationship Management (CRM) Market, by Deployment Type,2019-2027 (USD Billion)
    • 1.2.4. Social Customer Relationship Management (CRM) Market, by Solutions ,2019-2027 (USD Billion)
    • 1.2.5. Social Customer Relationship Management (CRM) Market, by Users,2019-2027 (USD Billion)
    • 1.2.6. Social Customer Relationship Management (CRM) Market, by Verticals ,2019-2027 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Social Customer Relationship Management (CRM) Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Social Customer Relationship Management (CRM) Market Dynamics

  • 3.1. Social Customer Relationship Management (CRM) Market Impact Analysis (2019-2027)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Increasing use of social media
      • 3.1.1.2. Adoption of big data technologies
    • 3.1.2. Market Challenges
      • 3.1.2.1. Lack of methodologies
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Abundance of open information source

Chapter 4. Global Social Customer Relationship Management (CRM) MarketIndustry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion

Chapter 5. Global Social Customer Relationship Management (CRM) Market, by Application

  • 5.1. Market Snapshot
  • 5.2. Global Social Customer Relationship Management (CRM) Market by Application, Performance - Potential Analysis
  • 5.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Application2018-2027 (USD Billion)
  • 5.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
    • 5.4.1. Marketing
    • 5.4.2. Sales
    • 5.4.3. Customersupport & Service
    • 5.4.4. Others

Chapter 6. Global Social Customer Relationship Management (CRM) Market, by Deployment Type

  • 6.1. Market Snapshot
  • 6.2. Global Social Customer Relationship Management (CRM) Market by Deployment Type, Performance - Potential Analysis
  • 6.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Deployment Type2018-2027 (USD Billion)
  • 6.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
    • 6.4.1. On Demand
    • 6.4.2. On Premises

Chapter 7. Global Social Customer Relationship Management (CRM) Market, by Solutions

  • 7.1. Market Snapshot
  • 7.2. Global Social Customer Relationship Management (CRM) Market by Solutions , Performance - Potential Analysis
  • 7.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Solutions 2018-2027 (USD Billion)
  • 7.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
    • 7.4.1. Social Monitoring
    • 7.4.2. Social Mapping
    • 7.4.3. Social Middleware
    • 7.4.4. Social Management
    • 7.4.5. Social Measurement

Chapter 8. Global Social Customer Relationship Management (CRM) Market, by Users

  • 8.1. Market Snapshot
  • 8.2. Global Social Customer Relationship Management (CRM) Market by Users , Performance - Potential Analysis
  • 8.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Users 2018-2027 (USD Billion)
  • 8.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
    • 8.4.1. Small & Medium Businesses
    • 8.4.2. Enterprises

Chapter 9. Global Social Customer Relationship Management (CRM) Market, by Verticals

  • 9.1. Market Snapshot
  • 9.2. Global Social Customer Relationship Management (CRM) Market by Verticals , Performance - Potential Analysis
  • 9.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Verticals 2018-2027 (USD Billion)
  • 9.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
    • 9.4.1. Academia & Government
    • 9.4.2. Automotive, Transportation and Logistics
    • 9.4.3. BFSI
    • 9.4.4. Consumer Goods and Retail
    • 9.4.5. Energy, Power and Utilities
    • 9.4.6. Healthcare
    • 9.4.7. Oil and Gas
    • 9.4.8. Telecom and IT

Chapter 10. Global Social Customer Relationship Management (CRM) Market, Regional Analysis

  • 10.1. Social Customer Relationship Management (CRM) Market, Regional Market Snapshot
  • 10.2. North America Social Customer Relationship Management (CRM) Market
    • 10.2.1. U.S.Social Customer Relationship Management (CRM) Market
      • 10.2.1.1. Applicationbreakdown estimates & forecasts, 2018-2027
      • 10.2.1.2. Deployment Typebreakdown estimates & forecasts, 2018-2027
      • 10.2.1.3. Solutions breakdown estimates & forecasts, 2018-2027
      • 10.2.1.4. Users breakdown estimates & forecasts, 2018-2027
      • 10.2.1.5. Verticals breakdown estimates & forecasts, 2018-2027
    • 10.2.2. CanadaSocial Customer Relationship Management (CRM) Market
  • 10.3. Europe Social Customer Relationship Management (CRM) Market Snapshot
    • 10.3.1. U.K. Social Customer Relationship Management (CRM) Market
    • 10.3.2. Germany Social Customer Relationship Management (CRM) Market
    • 10.3.3. France Social Customer Relationship Management (CRM) Market
    • 10.3.4. Spain Social Customer Relationship Management (CRM) Market
    • 10.3.5. Italy Social Customer Relationship Management (CRM) Market
    • 10.3.6. Rest of EuropeSocial Customer Relationship Management (CRM) Market
  • 10.4. Asia-PacificSocial Customer Relationship Management (CRM) Market Snapshot
    • 10.4.1. China Social Customer Relationship Management (CRM) Market
    • 10.4.2. India Social Customer Relationship Management (CRM) Market
    • 10.4.3. JapanSocial Customer Relationship Management (CRM) Market
    • 10.4.4. Australia Social Customer Relationship Management (CRM) Market
    • 10.4.5. South Korea Social Customer Relationship Management (CRM) Market
    • 10.4.6. Rest of Asia PacificSocial Customer Relationship Management (CRM) Market
  • 10.5. Latin America Social Customer Relationship Management (CRM) Market Snapshot
    • 10.5.1. Brazil Social Customer Relationship Management (CRM) Market
    • 10.5.2. Mexico Social Customer Relationship Management (CRM) Market
  • 10.6. Rest of The World Social Customer Relationship Management (CRM) Market

Chapter 11. Competitive Intelligence

  • 11.1. Top Market Strategies
  • 11.2. Company Profiles
    • 11.2.1. IBM Corporation
      • 11.2.1.1. Key Information
      • 11.2.1.2. Overview
      • 11.2.1.3. Financial (Subject to Data Availability)
      • 11.2.1.4. Product Summary
      • 11.2.1.5. Recent Developments
    • 11.2.2. Jive Software, Inc.
    • 11.2.3. Lithium Technologies
    • 11.2.4. Microsoft Corporation
    • 11.2.5. NetSuite,Inc.
    • 11.2.6. Oracle Corporation
    • 11.2.7. Pegasystems, Inc.
    • 11.2.8. Salesforce.com, Inc.
    • 11.2.9. SAP SE
    • 11.2.10. SugarCRM, Inc.

Chapter 12. Research Process

  • 12.1. Research Process
    • 12.1.1. Data Mining
    • 12.1.2. Analysis
    • 12.1.3. Market Estimation
    • 12.1.4. Validation
    • 12.1.5. Publishing
  • 12.2. Research Attributes
  • 12.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Social Customer Relationship Management (CRM) market, report scope
  • TABLE 2. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Region 2018-2027 (USDBillion)
  • TABLE 3. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Application2018-2027 (USDBillion)
  • TABLE 4. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Deployment Type2018-2027 (USDBillion)
  • TABLE 5. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Solutions 2018-2027 (USDBillion)
  • TABLE 6. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Users 2018-2027 (USDBillion)
  • TABLE 7. Global Social Customer Relationship Management (CRM) market estimates & forecasts by Verticals 2018-2027 (USDBillion)
  • TABLE 8. Global Social Customer Relationship Management (CRM) market by segment, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 9. Global Social Customer Relationship Management (CRM) market by region, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 10. Global Social Customer Relationship Management (CRM) market by segment, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 11. Global Social Customer Relationship Management (CRM) market by region, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 12. Global Social Customer Relationship Management (CRM) market by segment, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 13. Global Social Customer Relationship Management (CRM) market by region, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 14. Global Social Customer Relationship Management (CRM) market by segment, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 15. Global Social Customer Relationship Management (CRM) market by region, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 16. Global Social Customer Relationship Management (CRM) market by segment, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 17. Global Social Customer Relationship Management (CRM) market by region, estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 18. U.S. Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 19. U.S. Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 20. U.S. Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 21. Canada Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 22. Canada Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 23. Canada Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 24. UKSocial Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 25. UKSocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 26. UKSocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 27. Germany Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 28. Germany Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 29. Germany Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 30. RoESocial Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 31. RoESocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 32. RoESocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 33. China Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 34. China Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 35. China Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 36. India Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 37. India Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 38. India Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 39. Japan Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 40. Japan Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 41. Japan Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 42. RoAPACSocial Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 43. RoAPACSocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 44. RoAPACSocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 45. Brazil Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 46. Brazil Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 47. Brazil Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 48. Mexico Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 49. Mexico Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 50. Mexico Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 51. RoLASocial Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 52. RoLASocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 53. RoLASocial Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 54. Row Social Customer Relationship Management (CRM) market estimates & forecasts, 2018-2027 (USDBillion)
  • TABLE 55. Row Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 56. Row Social Customer Relationship Management (CRM) market estimates & forecasts by segment 2018-2027 (USDBillion)
  • TABLE 57. List of secondary sources, used in the study of global Social Customer Relationship Management (CRM) market
  • TABLE 58. List of primary sources, used in the study of global Social Customer Relationship Management (CRM) market
  • TABLE 59. Years considered for the study
  • TABLE 60. Exchange rates considered

LIST OF FIGURES

List of figures

  • FIG 1. Global Social Customer Relationship Management (CRM) market, research methodology
  • FIG 2. Global Social Customer Relationship Management (CRM) market, market estimation techniques
  • FIG 3. Global market size estimates & forecast methods
  • FIG 4. Global Social Customer Relationship Management (CRM) market, key trends 2020
  • FIG 5. Global Social Customer Relationship Management (CRM) market, growth prospects 2021-2027
  • FIG 6. Global Social Customer Relationship Management (CRM) market, porters 5 force model
  • FIG 7. Global Social Customer Relationship Management (CRM) market, pest analysis
  • FIG 8. Global Social Customer Relationship Management (CRM) market, value chain analysis
  • FIG 9. Global Social Customer Relationship Management (CRM) market by segment, 2018& 2027 (USDBillion)
  • FIG 10. Global Social Customer Relationship Management (CRM) market by segment, 2018& 2027 (USDBillion)
  • FIG 11. Global Social Customer Relationship Management (CRM) market by segment, 2018& 2027 (USDBillion)
  • FIG 12. Global Social Customer Relationship Management (CRM) market by segment, 2018& 2027 (USDBillion)
  • FIG 13. Global Social Customer Relationship Management (CRM) market by segment, 2018& 2027 (USDBillion)
  • FIG 14. Global Social Customer Relationship Management (CRM) market, regional snapshot 2018& 2027
  • FIG 15. North America Social Customer Relationship Management (CRM) market2018& 2027 (USDBillion)
  • FIG 16. Europe Social Customer Relationship Management (CRM) market2018& 2027 (USDBillion)
  • FIG 17. Asia pacific Social Customer Relationship Management (CRM) market2018& 2027 (USDBillion)
  • FIG 18. Latin America Social Customer Relationship Management (CRM) market2018& 2027 (USDBillion)
  • FIG 19. Global Social Customer Relationship Management (CRM) market, company market share analysis (2020)