Global Chatbot Market is valued approximately USD 428.9 million in 2020 and is anticipated to grow with a healthy growth rate of more than 23.95% over the forecast period 2021-2027.
A chatbot is an artificial intelligence software that simulates and processes human conversation (either written or spoken) with a user in natural language via messaging applications, websites, or mobile apps. Driven by AI, machine learning and natural-language processing, chatbots process data to deliver answers to questions of all types. Chatbots are useful in improving operational efficiency, cost-cutting for businesses while offering ease of use, providing added services to employees and customers. They also help organizations to effortlessly resolve various customer queries and problems while reducing the need of human interface. In addition to all this, they allow companies to cater to an unlimited number of customers in a personal way and can be scaled up or down, given the business demands. The data captured by chatbots can be used for internal analysis by the company by generating insights from it. All the aforementioned features, augmented by increased demand from end-use industries such as healthcare, hospitality, retail, e-commerce etc., are acting as drivers for the growth of chatbot market. According to United Nations Conference on Trade and Development, global e-commerce sales jumped to $26.7 trillion in 2019, up 4% from $25.6 trillion in 2018. In addition to that, COVID-19 pandemic increased online retail sales share of total retail sales from 16% to 19% in 2020. The United States continued to dominate the overall e-commerce market, followed by Japan, China, South Korea and UK. The faster adoption of e-commerce will certainly propel chatbots market as manual customer problem resolution and grievance redressal will become tough to execute.
The lack of human interaction and absence of detailed and personalized query resolution in chatbots may restraint its growth to some extent since many businesses might resist the chatbot adoption in their firm. Nonetheless, the post-pandemic landscape acts as an opportunity for chatbot market in the following decade as many businesses are moving towards virtual and automated mode of customer interaction.
Key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World are analysed to provide a holistic picture of Chatbot Market. Due to faster technological adoption by many retail, healthcare and BFSI firms as well as higher concentration of startups in the area, North America is a significant region across the world in terms of market share. Whereas, Asia-Pacific is expected to exhibit highest growth rate for the forecast period 2021-2027 owing to the growing startup culture and drastic increase in e-commerce sector and other online businesses.
Major market player included in this report are:
[24]7.ai, Inc
Acuvate
Aivo
Artificial Solutions
Botsify Inc.
Creative Virtual Ltd.
eGain Corporation
IBM Corporation
Inbenta Technologies Inc.
Next IT Corp.
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By End user:
Large enterprise
Medium enterprise
Small enterprise
By Application:
Bots for service
Bots for social media
Bot for payments/order processing
Bots for marketing
Others
By Type:
Standalone
Web based
Messenger based/third Party
By Product Landscape:
Artificial intelligence
Marketing
Human intelligence
By Vertical:
Healthcare
Retail
Banking
Media and entertainment
Travel & tourism
E-commerce
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year - 2018, 2019
Base year - 2020
Forecast period - 2021 to 2027
Target Audience of the Global Chatbot Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
Table of Contents
Chapter 1.Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
- 1.2.1. Chatbot Market, by Region, 2019-2027 (USD Billion)
- 1.2.2. Chatbot Market, by End user, 2019-2027 (USD Billion)
- 1.2.3. Chatbot Market, by Application, 2019-2027 (USD Billion)
- 1.2.4. Chatbot Market, by Type, 2019-2027 (USD Billion)
- 1.2.5. Chatbot Market, by Product Landscape, 2019-2027 (USD Billion)
- 1.2.6. Chatbot Market, by Vertical, 2019-2027 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Global Chatbot Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Global Chatbot Market Dynamics
- 3.1. Chatbot Market Impact Analysis (2019-2027)
- 3.1.1. Market Drivers
- 3.1.1.1. Cost reduction by chatbots for businesses
- 3.1.1.2. Increasing demand from e-commerce and healthcare industries
- 3.1.2. Market Challenges
- 3.1.2.1. Lack of human interaction and personalisation
- 3.1.3. Market Opportunities
- 3.1.3.1. Rise in virtual assistance in post-pandemic landscape
Chapter 4. Global Chatbot Market Industry Analysis
- 4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
- 4.2. PEST Analysis
- 4.2.1. Political
- 4.2.2. Economical
- 4.2.3. Social
- 4.2.4. Technological
- 4.3. Investment Adoption Model
- 4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Chatbot Market, by End user
- 5.1. Market Snapshot
- 5.2. Global Chatbot Market by End user, Performance - Potential Analysis
- 5.3. Global Chatbot Market Estimates & Forecasts by End user 2018-2027 (USD Billion)
- 5.4. Chatbot Market, Sub Segment Analysis
- 5.4.1. Large enterprise
- 5.4.2. Medium enterprise
- 5.4.3. Small enterprise
Chapter 6. Global Chatbot Market, by Application
- 6.1. Market Snapshot
- 6.2. Global Chatbot Market by Application, Performance - Potential Analysis
- 6.3. Global Chatbot Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
- 6.4. Chatbot Market, Sub Segment Analysis
- 6.4.1. Bots for service
- 6.4.2. Bots for social media
- 6.4.3. Bot for payments/order processing
- 6.4.4. Bots for marketing
- 6.4.5. Others
Chapter 7. Global Chatbot Market, by Type
- 7.1. Market Snapshot
- 7.2. Global Chatbot Market by Type, Performance - Potential Analysis
- 7.3. Global Chatbot Market Estimates & Forecasts by Type 2018-2027 (USD Billion)
- 7.4. Chatbot Market, Sub Segment Analysis
- 7.4.1. Standalone
- 7.4.2. Web based
- 7.4.3. Messenger based/third Party
Chapter 8. Global Chatbot Market, by Product Landscape
- 8.1. Market Snapshot
- 8.2. Global Chatbot Market by Product Landscape, Performance - Potential Analysis
- 8.3. Global Chatbot Market Estimates & Forecasts by Product Landscape 2018-2027 (USD Billion)
- 8.4. Chatbot Market, Sub Segment Analysis
- 8.4.1. Artificial intelligence
- 8.4.2. Marketing
- 8.4.3. Human intelligence
Chapter 9. Global Chatbot Market, by Vertical
- 9.1. Market Snapshot
- 9.2. Global Chatbot Market by Vertical, Performance - Potential Analysis
- 9.3. Global Chatbot Market Estimates & Forecasts by Vertical 2018-2027 (USD Billion)
- 9.4. Chatbot Market, Sub Segment Analysis
- 9.4.1. Healthcare
- 9.4.2. Retail
- 9.4.3. Banking
- 9.4.4. Media and entertainment
- 9.4.5. Travel & tourism
- 9.4.6. E-commerce
- 9.4.7. Others
Chapter 10. Global Chatbot Market, Regional Analysis
- 10.1. Chatbot Market, Regional Market Snapshot
- 10.2. North America Chatbot Market
- 10.2.1. U.S. Chatbot Market
- 10.2.1.1. End user breakdown estimates & forecasts, 2018-2027
- 10.2.1.2. Application breakdown estimates & forecasts, 2018-2027
- 10.2.1.3. Type breakdown estimates & forecasts, 2018-2027
- 10.2.1.4. Product Landscape breakdown estimates & forecasts, 2018-2027
- 10.2.1.5. Vertical breakdown estimates & forecasts, 2018-2027
- 10.2.2. Canada Chatbot Market
- 10.3. Europe Chatbot Market Snapshot
- 10.3.1. U.K. Chatbot Market
- 10.3.2. Germany Chatbot Market
- 10.3.3. France Chatbot Market
- 10.3.4. Spain Chatbot Market
- 10.3.5. Italy Chatbot Market
- 10.3.6. Rest of Europe Chatbot Market
- 10.4. Asia-Pacific Chatbot Market Snapshot
- 10.4.1. China Chatbot Market
- 10.4.2. India Chatbot Market
- 10.4.3. Japan Chatbot Market
- 10.4.4. Australia Chatbot Market
- 10.4.5. South Korea Chatbot Market
- 10.4.6. Rest of Asia Pacific Chatbot Market
- 10.5. Latin America Chatbot Market Snapshot
- 10.5.1. Brazil Chatbot Market
- 10.5.2. Mexico Chatbot Market
- 10.6. Rest of The World Chatbot Market
Chapter 11. Competitive Intelligence
- 11.1. Top Market Strategies
- 11.2. Company Profiles
- 11.2.1. [24]7.ai, Inc
- 11.2.1.1. Key Information
- 11.2.1.2. Overview
- 11.2.1.3. Financial (Subject to Data Availability)
- 11.2.1.4. Product Summary
- 11.2.1.5. Recent Developments
- 11.2.2. Acuvate
- 11.2.3. Aivo
- 11.2.4. Artificial Solutions
- 11.2.5. Botsify Inc.
- 11.2.6. Creative Virtual Ltd.
- 11.2.7. eGain Corporation
- 11.2.8. IBM Corporation
- 11.2.9. Inbenta Technologies Inc.
- 11.2.10. Next IT Corp.
Chapter 12. Research Process
- 12.1. Research Process
- 12.1.1. Data Mining
- 12.1.2. Analysis
- 12.1.3. Market Estimation
- 12.1.4. Validation
- 12.1.5. Publishing
- 12.2. Research Attributes
- 12.3. Research Assumption
LIST OF TABLES
- TABLE 1. Global Chatbot Market, report scope
- TABLE 2. Global Chatbot Market estimates & forecasts by Region 2018-2027 (USD Billion)
- TABLE 3. Global Chatbot Market estimates & forecasts by End user 2018-2027 (USD Billion)
- TABLE 4. Global Chatbot Market estimates & forecasts by Application 2018-2027 (USD Billion)
- TABLE 5. Global Chatbot Market estimates & forecasts by Type 2018-2027 (USD Billion)
- TABLE 6. Global Chatbot Market estimates & forecasts by Product Landscape 2018-2027 (USD Billion)
- TABLE 7. Global Chatbot Market estimates & forecasts by Vertical 2018-2027 (USD Billion)
- TABLE 8. Global Chatbot Market estimates & forecasts by 2018-2027 (USD Billion)
- TABLE 9. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 10. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 11. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 12. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 13. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 14. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 15. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 16. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 17. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 18. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 19. U.S. Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 20. U.S. Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 21. U.S. Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 22. Canada Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 23. Canada Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 24. Canada Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 25. UK Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 26. UK Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 27. UK Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 28. Germany Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 29. Germany Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 30. Germany Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 31. RoE Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 32. RoE Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 33. RoE Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 34. China Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 35. China Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 36. China Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 37. India Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 38. India Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 39. India Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 40. Japan Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 41. Japan Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 42. Japan Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 43. RoAPAC Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 44. RoAPAC Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 45. RoAPAC Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 46. Brazil Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 47. Brazil Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 48. Brazil Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 49. Mexico Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 50. Mexico Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 51. Mexico Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 52. RoLA Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 53. RoLA Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 54. RoLA Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 55. Row Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
- TABLE 56. Row Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 57. Row Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
- TABLE 58. List of secondary sources, used in the study of global Chatbot Market
- TABLE 59. List of primary sources, used in the study of global Chatbot Market
- TABLE 60. Years considered for the study
- TABLE 61. Exchange rates considered
LIST OF FIGURES
List of figures
- FIG 1. Global Chatbot Market, research methodology
- FIG 2. Global Chatbot Market, market estimation techniques
- FIG 3. Global market size estimates & forecast methods
- FIG 4. Global Chatbot Market, key trends 2020
- FIG 5. Global Chatbot Market, growth prospects 2021-2027
- FIG 6. Global Chatbot Market, porters 5 force model
- FIG 7. Global Chatbot Market, pest analysis
- FIG 8. Global Chatbot Market, value chain analysis
- FIG 9. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
- FIG 10. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
- FIG 11. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
- FIG 12. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
- FIG 13. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
- FIG 14. Global Chatbot Market, regional snapshot 2018 & 2027
- FIG 15. North America Chatbot Market 2018 & 2027 (USD Billion)
- FIG 16. Europe Chatbot Market 2018 & 2027 (USD Billion)
- FIG 17. Asia pacific Chatbot Market 2018 & 2027 (USD Billion)
- FIG 18. Latin America Chatbot Market 2018 & 2027 (USD Billion)
- FIG 19. Global Chatbot Market, company market share analysis (2020)
聊天機器人的全球市場:各零件，各組織規模，各部署模式，流通管道整合，各應用領域的預測(到2025年)- COVID-19累積的影響
聊天機器人的全球市場:各終端用戶，各應用領域(服務用機器人，行銷用機器人)，各類型(獨立，Web為基礎)，產品形勢，各業界的市場規模，佔有率及趨勢分析，各市場區隔預測(2021年∼2028年)
聊天機器人
全球聊天機器人市場（∼2026）：組件類型（基於規則/基於AI）/用法（客戶服務/客戶參與和保留）/路線/業務類別（TSM /金融）/行業/地區
AI型聊天機器人市場類型（文本，語音，混合），用法示例，部署類型，價值鏈組成部分，細分市場，垂直行業，區域，國家：2021-2026
客戶體驗（CX）管理的由歐洲市場驅動的基於AI的Chatbots提升：2020年
全球聊天機器人市場:各種類(解決方案、服務)、引進類型(內部部署、雲端)、終端用戶產業(銀行、金融服務、保險、醫療、IT、通訊、零售、公共事業、政府)、地區(2018年∼2023年)
BFSI的聊天機器人市場:各零件，各作業平台類型，各終端用戶，各用途(顧客支援，品牌、廣告，資料安全、遵守，其他):全球機會分析與產業預測(2020年∼2027年)
聊天機器人的全球市場:產業分析，規模，佔有率，成長、 趨勢，預測(從2019年開始2026年)
全球聊天機器人市場：零售和電子商務中對交互式平台的高需求
