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市場調查報告書

生命科學市場供應商客戶經驗排行榜 (2018年)

2018 Life Science Supplier Customer Experience Rankings

出版商 BioInformatics Inc. 商品編碼 627552
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
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生命科學市場供應商客戶經驗排行榜 (2018年) 2018 Life Science Supplier Customer Experience Rankings
出版日期: 2018年04月30日內容資訊: 英文
簡介

本報告提供全球生命科學市場供應商26家公司相關客戶體驗 (顧客、體驗) 相關分析,依據1000名以上的科學家的21項相關問卷調查,與其他產品比較的優點、缺點,及購買前/購買時 (使用時)/購買後強烈感受到的點,過去2年的趨勢的比較,各評估點的重要性的資訊彙整,為您概述為以下內容。

第1章:調查結果分析與解釋

  • 摘要整理
  • 與生命科學領域對應的客戶經驗模式的開發
  • 接觸點的特性
  • 接觸點的排行榜
  • 各接觸點的產業整體成果
  • 良好的客戶體驗的提供
  • 生命科學領域的供給企業的性格
  • 生命科學領域的供給企業的排行榜
  • 客戶經驗的評估
  • 產品認識的接觸點
  • 產品知識收集的接觸點
  • 產品選擇的接觸點
  • 產品保固的接觸點
  • 供應商服務的接觸點
  • 供應商支援的接觸點
  • 客戶滿足和忠誠度的接觸點

第2章:調查方法與調查對象

  • 調查方法 - 調查問卷概要
  • 調查方法 - 調查問卷的設計
  • 調查對象
  • 調查問卷
目錄
Product Code: 18-015

The scope of this study spans the pre-purchase, product-usage and post-purchase experience with 26 life science supplier companies. We've asked 1,000 + scientists to evaluate their supplier companies on 21 different customer touchpoints :

Companies Evaluated:

  • Abcam
  • Agilent Technologies
  • ATCC
  • BD Biosciences
  • Beckman Coulter
  • Bio-Rad Laboratories
  • Bio-Techne (R&D Systems, Novus Biologicals)
  • Bruker
  • Cell Signaling Technology
  • Corning Life Sciences
  • Eppendorf
  • GE Healthcare Life Sciences
  • Illumina
  • Integrated DNA Technologies
  • Leica
  • Millipore Sigma
  • New England Biolabs
  • PerkinElmer
  • Promega
  • QIAGEN
  • Roche Molecular Systems
  • SCIEX
  • Tecan
  • Thermo Fisher Scientific
  • VWR
  • Waters
  • Zeiss

Report Types:

PDF Only : Report PDF includes individual scores on each touchpoint category for each supplier, benchmarked against industry averages.

Interactive Online Access (Includes PDF) : In addition to the standard report PDF, gives access to an online deliverable that allows for additional data breakouts and cross-tabs, such as biotech vs. academic respondents, regional segmentation, etc. These custom graphs can be easily exported.

Objectives:

  • Provide vendors with the ability to benchmark the customer experience enjoyed by their customers against those of competitors.
  • Trend customer supplier touchpoint ratings and scores over the past 2 years (2016-2018).
  • Identify the relative strengths and weaknesses of each vendor on each customer experience touchpoint.
  • Determine the relative importance of each touchpoint in the customer experience lifecycle.

Table of Contents

SECTION 1: Analysis and Interpretation of Survey Results

  • Executive Summary
  • Developing A Customer Experience Model for the Life Sciences
  • Touchpoint Attributes
  • Ranked Order of Touchpoints
  • Industry-Wide Performance At EachTouchpoint
  • Delivering a Positive Customer Experience
  • The Life Science Supplier Personality Profile
  • Life Science Supplier Rankings
  • Customer Experience Score
  • Product Awareness Touchpoint
  • Product Knowledge Touchpoint
  • Product Selection Touchpoint
  • Product Integrity Touchpoint
  • Vendor Service Touchpoint
  • Vendor Support Touchpoint
  • Customer Satisfaction & Loyalty Touchpoint

SECTION 2: Methodology & Demographics

  • Methodology - Questionnaire Overview
  • Methodology - Questionnaire Design
  • Demographics
  • Questionnaire
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