Cover Image


China's Evolving Call Center Market 2016-2021

出版商 Asia Pacific Research Group (APRG) 商品編碼 189690
出版日期 內容資訊 英文 30 Pages; 11 Figures
商品交期: 最快1-2個工作天內
Back to Top
中國的客服中心市場趨勢預測 China's Evolving Call Center Market 2016-2021
出版日期: 2016年06月18日 內容資訊: 英文 30 Pages; 11 Figures

本報告提供中國的客服中心市場最新趨勢相關分析,現在的市場機會和課題,今後的市場趨勢 (今後5年的預測值) 等調查,各部門 (硬體設備、軟體、服務) 及各地區的成長率比較,相關客戶服務、技術部門的發展預測,技術基礎設施軟體的投資趨勢,相關市場動向 (CRM SaaS等) 等考察。

分析內容 (圖表一覽)

  • 中國國內的客服中心席次數:現狀與成長率 (今後5年份)
  • 中國的客服中心外包/專門服務的收益額預測
  • 中國國內的新安裝客服中心及CRM (顧客關係管理)的趨勢
  • SWOT分析
  • 中國的SaaS市場
  • 中國國內的客服中心的數量與分佈
  • 客服中心客戶服務的促進成長要素
  • 客服中心技術諮詢/專門服務的收益額預測
  • 客服中心、交易的種類變化
  • 大連有照以前極力宣傳的潛在力發展嗎?
  • 中國的客服中心雲端市場:是實際狀態,還是虛有其表?
  • 中國的CRM SaaS市場 (今後5年份)

分析對象企業 (部分)

  • China Construction Bank
  • China Mobile
  • Air China
  • Bank of China
  • China Life
  • Ping An
  • Standard Chartered Bank



This 2016 edition provides an updated analysis of the Call Center industry in the PRC. As the sophistication and demands of Chinese consumers evolve, we continue to see investment in technology infrastrucutre and software in Call Centers across China. The publication outlines the Contact Center market in China, and includes APRG's market forecasts for key metrics to 2021. This report, largely focused on the hardware, software and services for Call Centers, identifies market opportunities and challenges. Thiis report also provides an updated snapshot of the CRM SaaS market,

Key goals of this publication:

This research report was designed to help you:

  • Assess the size and the opportunities of the Call Center market in China
  • Understand which sectors and cities are growing the fastest
  • Understand the customer service trends impacting China's Call Centre market
  • Understand the technology trends impacting China's Call Center market
  • Make investment decisions for this sector

Some of the companies discussed in this report:

  • China Construction Bank
  • China Mobile
  • Air China
  • Bank of China
  • China Life
  • Ping An
  • Standard Chartered Bank

Table of Contents

Table of Figures and Exhibits:

  • 1. Current and Expected Growth in Call Center Seats in China to 2021
  • 2.Revenue Forecast for Call Centre Outsourcing and Professional Services in China
  • 3. Emerging Contact Center and CRM trends in China
  • 4. Strengths Weaknesses Opportunities Threat - SWOT Analysis
  • 5. SaaS Market in China
  • 6. Number and Distribution of Call Centers in China
  • 7. Call Center Customer Service Growth Drivers
  • 8. Revenue Forecast for Call Center Technology Consulting and Professional Services
  • 9. Changes in the type of Contact Center transactions
  • 10. Is Dailan living up to its previously hyped potential?
  • 11. The Call Center Cloud Market in China - Real or Marketing Hype ?
  • 12. The CRM SaaS Market in China 2016 - 2021
Back to Top