市場調查報告書

醫療保健CRM市場分析、規模、佔有率、趨勢、預測 (2021-2027年) :各產品、最終用途、技術、地區

Healthcare CRM Market, By Product, By End-Use, By Technology, By Technology, and By Geography - Analysis, Size, Share, Trends, & Forecast from 2021-2027

出版商 AnalystView Market Insights 商品編碼 950977
出版日期 內容資訊 英文 268 Pages
商品交期: 2-3個工作天內
價格
醫療保健CRM市場分析、規模、佔有率、趨勢、預測 (2021-2027年) :各產品、最終用途、技術、地區 Healthcare CRM Market, By Product, By End-Use, By Technology, By Technology, and By Geography - Analysis, Size, Share, Trends, & Forecast from 2021-2027
出版日期: 2020年07月01日內容資訊: 英文 268 Pages
簡介

全球醫療保健CRM市場規模,至2019年達92億3000萬美金,在2021∼2027年的預測期間中預計以15.6%的年複合成長率成長。由於對虛擬照護,疾病監測,居家醫療服務等的需求高漲,主要影響醫療保健CRM的需求。CRM軟體的優點,提供患者更佳健康維持服務的先進技術的實行,及軟體的成本效益,更加推動全球醫療保健CRM市場成長。

本報告提供全球醫療保健CRM市場相關調查分析,市場概要,市場規模與預測,各市場區隔的市場分析,各地區的市場分析,競爭情形等相關的系統性資訊。

第1章 醫療保健CRM市場概要

第2章 摘要整理

  • 市場明細
    • 市場明細:各產品
    • 市場明細:各最終用途
    • 市場明細:各用途
    • 市場明細:各技術
    • 市場明細:各地區
  • 競爭考察

第3章 醫療保健CRM的主要的市場趨勢

  • 促進市場成長因素
    • 市場成長要素的影響分析
  • 阻礙市場成長要素
    • 阻礙市場成長要素的影響分析
  • 市場機會
  • 市場未來趨勢

第4章 醫療保健CRM產業的調查

  • 波特的五力分析
  • 行銷策略分析
  • 成長預測製圖
  • 技術的進步; 醫療保健CRM
  • 法律規範分析
  • 收購,合併,策略性合作

第5章 醫療保健CRM市場:COVID-19的影響分析

  • COVID-19前的影響分析
  • COVID-19後的影響分析

第6章 醫療保健CRM市場情勢

  • 市場佔有率分析
  • 主要創新者分析
  • 分析資料:各主要製造商
    • 現有企業分析
    • 新興企業分析

第7章 醫療保健CRM市場:各產品

  • 概要
  • 個人用醫療保健CRM
  • 轉診醫療CRM
  • 個人及轉診CRM

第8章 醫療保健CRM市場:各最終用途

  • 概要
  • 保險者
  • 提供者
  • 生命科學

第9章 醫療保健CRM市場:各用途

  • 概要
  • 地方自治團體推廣
  • 案例協調
  • 案例管理

第10章 醫療保健CRM市場:各技術

  • 概要
  • 雲端基礎
  • 行動
  • 社群
  • 協同
  • 預測

第11章 醫療保健CRM市場:各地區

  • 簡介
    • 市場區隔佔有率分析:各地區
  • 北美
    • 概要
    • 北美的主要製造商
    • 北美的市場規模與預測:各國
    • 北美的市場規模與預測:各產品
    • 北美的市場規模與預測:各最終用途
    • 北美的市場規模與預測:各用途
    • 北美的市場規模與預測:各技術
    • 美國
    • 加拿大
  • 歐洲
    • 概要
    • 歐洲的主要製造商
    • 歐洲的市場規模與預測:各國
    • 歐洲的市場規模與預測:各產品
    • 歐洲的市場規模與預測:各最終用途
    • 歐洲的市場規模與預測:各用途
    • 歐洲的市場規模與預測:各技術
    • 德國
    • 義大利
    • 英國
    • 法國
    • 其他歐洲
  • 亞太地區(APAC)
    • 概要
    • 亞太地區的主要製造商
    • 亞太地區的市場規模與預測:各國
    • 亞太地區的市場規模與預測:各產品
    • 亞太地區的市場規模與預測:各最終用途
    • 亞太地區的市場規模與預測:各用途
    • 亞太地區的市場規模與預測:各技術
    • 印度
    • 中國
    • 日本
    • 韓國
    • 亞太地區的其他各國
  • 南美
    • 概要
    • 南美的主要製造商
    • 南美的市場規模與預測:各國
    • 南美的市場規模與預測:各產品
    • 南美的市場規模與預測:各最終用途
    • 南美的市場規模與預測:各用途
    • 南美的市場規模與預測:各技術
    • 巴西
    • 墨西哥
    • 阿根廷
    • 其他南美國家
  • 中東、非洲
    • 概要
    • 中東、非洲的主要製造商
    • 中東、非洲的市場規模與預測:各產品
    • 中東、非洲的市場規模與預測:各最終用途
    • 中東、非洲的市場規模與預測:各用途
    • 中東、非洲的市場規模與預測:各技術
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國

第12章 供應商分析

  • 競爭儀表板
  • 企業簡介

第13章 分析師全方位展望

第14章 附錄

目錄

Title:
Healthcare CRM Market, By Product (Individual Healthcare CRM, Referral Healthcare CRM, And Individual and Referral CRM), By End-Use (Payers, Providers, and Life sciences), By Technology (Community Outreach, Case Coordination, and Case Management), By Technology (Cloud-based, Mobile, Social, Collaborative, and Predictive), and By Geography (EU, NA, APAC, LATAM, and MEA) - Analysis, Size, Share, Trends, & Forecast from 2021-2027.

REPORT HIGHLIGHT

The healthcare CRM market was valued at USD 9.23 billion by 2019, growing with 15.6% CAGR during the forecast period, 2021-2027.

Healthcare CRM is a precisely designed customer relationship management system that can be used by health protection organizations. The system links the data, including patient demographics, social, clinical, financial, etc., to provide a detailed view of the habits and activities of the patient. The main aim of this system is to employ, manage, and retain patients. Delivery of the tailor-made and appealing outreach to target populaces via numerous channels is propelling the demand for CRM systems. Furthermore, the inspection and segmentation of consumer and patient's data along with the easy tracking of marketing tactics are some other factors that are increasing the popularity of this software among medical assisting organizations.

MARKET DYNAMICS

The demand for healthcare CRM is predominately influenced by the growing demand for virtual care, disease monitoring, home care services, etc. Benefits of CRM software, implementation of advanced technology in offering better health maintenance services to patients, and the cost-efficiency of the software further add thrust in global healthcare CRM market growth. Increasing medical management expenditure is also expected to shoot the market growth to the maximum verge of profits. According to the National Health Expenditure Database, Canadian's total health spending was $264 Billion in 2019, which was calculated to be $7,068 per head. The study also estimated the Gross Domestic Product (GDP) of Canada to be around 11.6% in 2019.

Furthermore, the diverting focus of medical care organizations on patient engagement coupled with the rising need for automation in the documentation process is impacting the purchase of CRMs in a positive direction. The industry is also flourished with numerous encouraging developments including the implementation of predictive analytics in customer relationship management and the focus of developers on offering AI-powered CRM systems. On the flip side, the issues related to the data security of the patient and the complexity faced during the product installation will pull back the industry growth to some extent.

PRODUCT TAKEAWA

On the basis of the product, the worldwide healthcare CRM market is categorized into individual, referral, and individual & referral CRM. The individual category is expected to witness lucrative growth during the next decade. Factors such as the upsurge noticed for the requirement of a single platform for all the information exchange programs and the implementation of advanced modifications in information and communication departments aids in boosting the demand for healthcare CRMs globally.

The combination of individual and referral CRM is also expected to have an influential growth rate during the predicted period.

As a result, it integrates customer relationship management systems with an electronic health record. This aids in enhancing the patient's experience in numerous ways including the improvement in sharing of personal information, managing the referral process in a better way, and easy tracking of the specialist in contact with the patient. This can be well illustrated with the partnership between Enquire and Prime Care Technologies in June 2020. As per the collaboration, Prime Care's primeVIEW interface integrates the Enquire's referral data with the data obtained from third party applications like EHR, purchasing, labor, staffing, etc. to equip communities into their daily financial performance.

End-Use Takeaway

Based on end-use, the overall market is branched into payers and providers. The provider segment is expected to hold the maximum share of the global healthcare CRM market size during the prediction period. This upward growth accounts for the rising demand for tailor-made client relationship management solutions that are offered by the provider as per the requirement of patients, and health professionals. For instance, in June 2020, Salesforce introduced a dedicated multi-tenant cloud infrastructure software named "Government Cloud Plus". The company stated that the solution runs on AWS GovCloud (US) and ensures high-level security and compliance controls that allow the consumers to use Salesforce for the most sensitive, unclassified data.

Furthermore, the life science part is expected to grow at a fast pace in the next decade. Factors such as the growing emphasis on patient engagement, advantages of CRM software along with the rising demand for virtual care, home care, and mobile monitoring applications by patients account for the wide scope of application of this segment.

APPLICATION TAKEAWA

The application segment is broadly categorized into community outreach, case coordination, and case management. The community outreach segment is further divided into community health education, service outreach/promotion, and financial donor management. The case coordination segment complies with patient information management, pre-authorizations/eligibility, and referrals. Lastly, the case management segment is categorized as chronic disease management, clinical trials relationship management, and relationship management.

Among all, the service outreach segment is witnessing a steep rise, owing to the changing trend of centralization of data and the involvement of automation in a healthcare organization. The case management segment is also growing at a promising CAGR along with the relationship management segment. The growth is attributed to the coordination between primary health care providers, patients, and care managers for a high impact disease, which is simplified by CRM software. In addition, boosting demand for direct marketing coupled with the progress recorded in population health management are anticipated to shoot the market growth in the right direction.

TECHNOLOGY TAKEAWA

On the basis of technology, the worldwide market is fragmented into cloud-based, mobile, social, collaborative, and predictive. Technologically, the market is majorly influenced by mobile CRM, accounting for its high adoption rate by both the provider and the consumer. Furthermore, the introduction of the latest applications and updated tools, including Chatbot, Real-Time Interactions, and Record-Keeping Software are also supporting product demand.

Also, the cloud-based and predictive analytics categories are projected to have the fastest growth rate. The influence of profound trends in the healthcare industry, which includes the rising demand for virtual or home care assistance, the use of automation, machine learning, and the application of artificial intelligence services and tools in the health service sector also favors the growth.

REGIONAL TAKEAWA

Regionally, the overall market is divided into North America, Middle East & Africa, Asia Pacific, Latin America, and Europe. The study predicted a great development in North America, which is dominating the market, supported by the presence of well-established key vendors operating in the region. Also, the maturity and advancements witnessed by the existing medical care infrastructure and the early access to the latest technology and its applications is also anticipated to favor the regional growth

Walking in the same shoes, Asia-Pacific is also expected to offer favorable growth along with a better market base for pocketing handsome revenues. The growing investment made by international brands to expand their businesses will support regional growth to a great extent. Besides, the elevating count of hospitals in this region also increases the requirement for medical care CRM solutions. According to a study published by the Center for Disease Dynamics, Economics & Policy (CDDEP), in India, the total number of hospitals in the public sector was 25,778, whereas the count of hospitals in the private sector accounted for 43,487.

COVID-19 IMPACT

Since the outbreak of the COVID-19 pandemic, the disease has contaminated more than 180 countries, globally; witnessing the scenario, the World Health Organization (WHO) has declared it a public health emergency. The impact of COVID can be witnessed by every industry and has also affected the healthcare CRM market too.

Increasing cases of COVID patients have increased the need for home quarantine, thereby, increasing need for an online consultation process, which is influencing the market growth positively. Moreover, many market players have launched COVID-19 related apps to offer the user with all the essential support. For instance, in March 2020, Babylon Healthcare introduced a new service that updates about coronavirus, its symptoms. The service also aids in offering appropriate assistance to the patients. Such developments will have a positive impact on market growth.

Key Vendor Takeaway

The leading players of the market include Amdocs Ltd., Siemens Healthcare, Talisma, Anthelio Healthcare Solutions, Microsoft, salesforce.com, SAP, AllScripts Healthcare Solutions Inc., Accenture Plc, Accretive Health Inc., Veeva, Aspect Software, Cerner, NetSuite, Nice systems, Oracle, IBM, Lawson, and Verint Systems.

Numerous companies associated with the healthcare industry are continuously making efforts to enhance and ease the customer relationship management process. Such efforts account for the new product developments or mergers and acquisitions to enhance their business portfolio. For instance, in December 2019, Veeva systems introduced a new and improved customer relationship management solution, named Veeva CRM, to offer a more personalized experience with different functionality.

The market size and forecast for each segment and sub-segments has been considered as below:

Historical Year - 2019 to 2018

Base Year - 2019

Estimated Year - 2020

Projected Year - 2021 to 2027

TARGET AUDIENCE

Traders, Distributors, and Suppliers

Manufacturers

Government and Regional Agencies

Research Organizations

Consultants

Distributors

SCOPE OF THE REPORT

The scope of this report covers the market by its major segments, which include as follows:

GLOBAL HEALTHCARE CRM MARKET KEY PLAYERS

Accenture Plc

Accretive Health Inc.

NetSuite

Nice systems

Oracle Corporation

Cerner Corporation

IBM

Lawson

Microsoft Corporation

com

SAP SE

Siemens Healthcare

AllScripts Healthcare Solutions Inc.

Amdocs Ltd.

Anthelio Healthcare Solutions

Aspect Software

Talisma

Veeva

Verint Systems

GLOBAL HEALTHCARE CRM MARKET, BY PRODUCT

Individual Healthcare CRM

Referral Healthcare CRM

Individual and Referral

GLOBAL HEALTHCARE CRM MARKET, BY END-USE

Payers

Providers

Life sciences

GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION

Community Outreach

Community Health Education

Service Outreach/Promotion

Financial Donor Management

Case Coordination

Patient Information Management

Pre-Authorizations/Eligibility

Referrals

Others

Case Management

Chronic Disease Management

Clinical Trials Relationship Management

Relationship Management

GLOBAL HEALTHCARE CRM MARKET, BY TECHNOLOGY

Cloud-based CRM

Mobile CRM

Social CRM

Collaborative CRM

Predictive CRM

GLOBAL HEALTHCARE CRM MARKET, BY REGION

North America

The U.S.

Canada

Europe

Germany

France

Italy

Spain

United Kingdom

Rest of Europe

Asia Pacific

India

China

South Korea

Japan

Singapore

Rest of APAC

Latin America

Brazil

Mexico

Argentina

Rest of LATAM

The Middle East and Africa

Saudi Arabia

United Arab Emirates

Rest of MEA

TABLE OF CONTENT

1. HEALTHCARE CRM MARKET OVERVIEW

  • 1.1. Study Scope

2. EXECUTIVE SUMMARY

  • 2.1. Market Snippet
    • 2.1.1. Market Snippet by Product
    • 2.1.2. Market Snippet by End-Use
    • 2.1.3. Market Snippet by Application
    • 2.1.4. Market Snippet by Technology
    • 2.1.5. Market Snippet by Region
  • 2.2. Competitive Insights

3. HEALTHCARE CRM KEY MARKET TRENDS

  • 3.1. Market Drivers
    • 3.1.1. Impact Analysis of Market Drivers
  • 3.2. Market Restraints
    • 3.2.1. Impact Analysis of Market Restraints
  • 3.3. Market Opportunities
  • 3.4. Market Future Trends

4. HEALTHCARE CRM INDUSTRY STUDY

  • 4.1. Porter's Five Forces Analysis
  • 4.2. Marketing Strategy Analysis
  • 4.3. Growth Prospect Mapping
  • 4.4. Technology Advancements; Healthcare CRM
  • 4.5. Regulatory Framework Analysis
  • 4.6. Acquisitions, Mergers and Strategic Collaborations

5. HEALTHCARE CRM MARKET: COVID-19 IMPACT ANALYSIS

  • 5.1. Pre-COVID-19 Impact Analysis
  • 5.2. Post-COVID-19 Impact Analysis
    • 5.2.1. Top Performing Segments
    • 5.2.2. Marginal Growth Segments
    • 5.2.3. Top Looser Segments
    • 5.2.4. Marginal Loss Segments

6. HEALTHCARE CRM MARKET LANDSCAPE

  • 6.1. Market Share Analysis, 2019
  • 6.2. Key Innovators Analysis
  • 6.3. Breakdown Data, by Key Manufacturer
    • 6.3.1. Established Player Analysis
    • 6.3.2. Emerging Player Analysis

7. HEALTHCARE CRM MARKET - BY PRODUCT

  • 7.1. Overview
    • 7.1.1. Segment Share Analysis, By Product, 2020 & 2027 (%)
  • 7.2. Individual healthcare CRM
    • 7.2.1. Overview
    • 7.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 7.3. Referral healthcare CRM
    • 7.3.1. Overview
    • 7.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 7.4. Individual and Referral CRM
    • 7.4.1. Overview
    • 7.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)

8. HEALTHCARE CRM MARKET - BY END-USE

  • 8.1. Overview
    • 8.1.1. Segment Share Analysis, By End-Use, 2020 & 2027 (%)
  • 8.2. Payers
    • 8.2.1. Overview
    • 8.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 8.3. Providers
    • 8.3.1. Overview
    • 8.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 8.4. Life Sciences
    • 8.4.1. Overview
    • 8.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)

9. HEALTHCARE CRM MARKET - BY APPLICATION

  • 9.1. Overview
    • 9.1.1. Segment Share Analysis, By Application, 2020 & 2027 (%)
  • 9.2. Community Outreach
    • 9.2.1. Community health education
      • 9.2.1.1. Overview
      • 9.2.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.2.2. Service Outreach/Promotion
      • 9.2.2.1. Overview
      • 9.2.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.2.3. Financial Donor Management
      • 9.2.3.1. Overview
      • 9.2.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 9.3. Case coordination
    • 9.3.1. Patient Information Management
      • 9.3.1.1. Overview
      • 9.3.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.3.2. Pre-Authorizations/Eligibility
      • 9.3.2.1. Overview
      • 9.3.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.3.3. Referrals
      • 9.3.3.1. Overview
      • 9.3.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.3.4. Others
      • 9.3.4.1. Overview
      • 9.3.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 9.4. Case management
    • 9.4.1. Chronic disease management
      • 9.4.1.1. Overview
      • 9.4.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.4.2. Clinical trials relationship management
      • 9.4.2.1. Overview
      • 9.4.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 9.4.3. Relationship management
      • 9.4.3.1. Overview
      • 9.4.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)

10. HEALTHCARE CRM MARKET - BY TECHNOLOGY

  • 10.1. Overview
    • 10.1.1. Segment Share Analysis, By Technology, 2020 & 2027 (%)
  • 10.2. Cloud based
    • 10.2.1. Overview
    • 10.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 10.3. Mobile
    • 10.3.1. Overview
    • 10.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 10.4. Social
    • 10.4.1. Overview
    • 10.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 10.5. Collaborative
    • 10.5.1. Overview
    • 10.5.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 10.6. Predictive
    • 10.6.1. Overview
    • 10.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)

11. HEALTHCARE CRM MARKET- BY GEOGRAPHY

  • 11.1. Introduction
    • 11.1.1. Segment Share Analysis, By Geography, 2020 & 2027 (%)
  • 11.2. North America
    • 11.2.1. Overview
    • 11.2.2. Key Manufacturers in North America
    • 11.2.3. North America Market Size and Forecast, By Country, 2016 - 2027 (US$ Million)
    • 11.2.4. North America Market Size and Forecast, By Product, 2016 - 2027 (US$ Million)
    • 11.2.5. North America Market Size and Forecast, By End-Use, 2016 - 2027 (US$ Million)
    • 11.2.6. North America Market Size and Forecast, By Application, 2016 - 2027 (US$ Million)
    • 11.2.7. North America Market Size and Forecast, By Technology, 2016 - 2027 (US$ Million)
    • 11.2.8. U.S.
      • 11.2.8.1. Overview
      • 11.2.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.2.9. Canada
      • 11.2.9.1. Overview
      • 11.2.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 11.3. Europe
    • 11.3.1. Overview
    • 11.3.2. Key Manufacturers in Europe
    • 11.3.3. Europe Market Size and Forecast, By Country, 2016 - 2027 (US$ Million)
    • 11.3.4. Europe Market Size and Forecast, By Product, 2016 - 2027 (US$ Million)
    • 11.3.5. Europe Market Size and Forecast, By End-Use, 2016 - 2027 (US$ Million)
    • 11.3.6. Europe Market Size and Forecast, By Application, 2016 - 2027 (US$ Million)
    • 11.3.7. Europe Market Size and Forecast, By Technology, 2016 - 2027 (US$ Million)
    • 11.3.8. Germany
      • 11.3.8.1. Overview
      • 11.3.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.3.9. Italy
      • 11.3.9.1. Overview
      • 11.3.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.3.10. United Kingdom
      • 11.3.10.1. Overview
      • 11.3.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.3.11. France
      • 11.3.11.1. Overview
      • 11.3.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.3.12. Rest of Europe
      • 11.3.12.1. Overview
      • 11.3.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 11.4. Asia Pacific (APAC)
    • 11.4.1. Overview
    • 11.4.2. Key Manufacturers in Asia Pacific
    • 11.4.3. Asia Pacific Market Size and Forecast, By Country, 2016 - 2027 (US$ Million)
    • 11.4.4. Asia Pacific Market Size and Forecast, By Product, 2016 - 2027 (US$ Million)
    • 11.4.5. Asia Pacific Market Size and Forecast, By End-Use, 2016 - 2027 (US$ Million)
    • 11.4.6. Asia Pacific Market Size and Forecast, By Application, 2016 - 2027 (US$ Million)
    • 11.4.7. Asia Pacific Market Size and Forecast, By Technology, 2016 - 2027 (US$ Million)
    • 11.4.8. India
      • 11.4.8.1. Overview
      • 11.4.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.4.9. China
      • 11.4.9.1. Overview
      • 11.4.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.4.10. Japan
      • 11.4.10.1. Overview
      • 11.4.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.4.11. South Korea
      • 11.4.11.1. Overview
      • 11.4.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.4.12. Rest of APAC
      • 11.4.12.1. Overview
      • 11.4.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 11.5. Latin America
    • 11.5.1. Overview
    • 11.5.2. Key Manufacturers in Latin America
    • 11.5.3. Latin America Market Size and Forecast, By Country, 2016 - 2027 (US$ Million)
    • 11.5.4. Latin America Market Size and Forecast, By Product, 2016 - 2027 (US$ Million)
    • 11.5.5. Asia Pacific Market Size and Forecast, By End-Use, 2016 - 2027 (US$ Million)
    • 11.5.6. Asia Pacific Market Size and Forecast, By Application, 2016 - 2027 (US$ Million)
    • 11.5.7. Latin America Market Size and Forecast, By Technology, 2016 - 2027 (US$ Million)
    • 11.5.8. Brazil
      • 11.5.8.1. Overview
      • 11.5.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.5.9. Mexico
      • 11.5.9.1. Overview
      • 11.5.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.5.10. Argentina
      • 11.5.10.1. Overview
      • 11.5.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.5.11. Rest of LATAM
      • 11.5.11.1. Overview
      • 11.5.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
  • 11.6. Middle East and Africa
    • 11.6.1. Overview
    • 11.6.2. Key Manufacturers in Middle East and Africa
    • 11.6.3. Middle East and Africa Market Size and Forecast, By Country, 2016 - 2027 (US$ Million)
    • 11.6.4. Middle East and Africa Market Size and Forecast, By Products, 2016 - 2027 (US$ Million)
    • 11.6.5. Middle East and Africa Market Size and Forecast, By End-Use, 2016 - 2027 (US$ Million)
    • 11.6.6. Middle East and Africa Market Size and Forecast, By Application, 2016 - 2027 (US$ Million)
    • 11.6.7. Middle East and Africa Market Size and Forecast, By Technology, 2016 - 2027 (US$ Million)
    • 11.6.8. Saudi Arabia
      • 11.6.8.1. Overview
      • 11.6.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)
    • 11.6.9. United Arab Emirates
      • 11.6.9.1. Overview
      • 11.6.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 - 2027, (US$ Million)

12. KEY VENDOR ANALYSIS

  • 12.1. Competitive Dashboard
  • 12.2. Company Profiles
    • 12.2.1. Accenture Plc
      • 12.2.1.1. Company Snapshot
      • 12.2.1.2. Financial Performance
      • 12.2.1.3. Types Benchmarking
      • 12.2.1.4. Strategic Initiatives
    • 12.2.2. Accretive Health Inc.
    • 12.2.3. AllScripts Healthcare Solutions Inc.
    • 12.2.4. Amdocs Ltd.
    • 12.2.5. Anthelio Healthcare Solutions
    • 12.2.6. Aspect Software
    • 12.2.7. Cerner Corporation
    • 12.2.8. IBM Corporation
    • 12.2.9. Lawson
    • 12.2.10. Microsoft Corporation
    • 12.2.11. NetSuite
    • 12.2.12. Nice systems
    • 12.2.13. Oracle Corporation
    • 12.2.14. Salesforce.com, Inc.
    • 12.2.15. SAP S.A.
    • 12.2.16. Siemens Healthcare
    • 12.2.17. Talisma
    • 12.2.18. Veeva Systems
    • 12.2.19. Verint Systems

13. 360 DEGREE ANALYSTVIEW

14. APPENDIX

  • 14.1. Assumption and Research Methodology
  • 14.2. References
  • 14.3. Abbreviations
  • 14.4. Disclaimer
  • 14.5. Contact Us

List of Tables

  • TABLE List of data sources
  • TABLE Market drivers; Impact Analysis
  • TABLE Market restraints; Impact Analysis
  • TABLE Healthcare CRM market: Products Snapshot (2019)
  • TABLE Segment Dashboard; Definition and Scope, by Products
  • TABLE Global Healthcare CRM market, by Products 2016 - 2027 (USD Million)
  • TABLE Healthcare CRM market: End-Use Snapshot (2019)
  • TABLE Segment Dashboard; Definition and Scope, by End-Use
  • TABLE Global Healthcare CRM market, by End-Use 2016 - 2027 (USD Million)
  • TABLE Healthcare CRM market: Application Snapshot (2019)
  • TABLE Segment Dashboard; Definition and Scope, by Application
  • TABLE Global Healthcare CRM market, by Application 2016 - 2027 (USD Million)
  • TABLE Healthcare CRM market: Technology Snapshot (2019)
  • TABLE Segment Dashboard; Definition and Scope, by Technology
  • TABLE Global Healthcare CRM market, by Technology 2016 - 2027 (USD Million)
  • TABLE Healthcare CRM market: Regional snapshot (2019)
  • TABLE Segment Dashboard; Definition and Scope, by Region
  • TABLE Global HEALTHCARE CRM market, by Region 2016 - 2027 (USD Million)
  • TABLE North America Healthcare CRM market, by Country, 2016 - 2027 (USD Million)
  • TABLE North America Healthcare CRM market, by Products, 2016 - 2027 (USD Million)
  • TABLE North America Healthcare CRM market, by End-Use, 2016 - 2027 (USD Million)
  • TABLE North America Healthcare CRM market, by Application, 2016 - 2027 (USD Million)
  • TABLE North America Healthcare CRM market, by Technology, 2016 - 2027 (USD Million)
  • TABLE Europe Healthcare CRM market, by Country, 2016 - 2027 (USD Million)
  • TABLE Europe Healthcare CRM market, by Products, 2016 - 2027 (USD Million)
  • TABLE Europe Healthcare CRM market, by End-Use, 2016 - 2027 (USD Million)
  • TABLE Europe Healthcare CRM market, by Application, 2016 - 2027 (USD Million)
  • TABLE Europe Healthcare CRM market, by Technology, 2016 - 2027 (USD Million)
  • TABLE Asia Pacific Healthcare CRM market, by Country, 2016 - 2027 (USD Million)
  • TABLE Asia Pacific Healthcare CRM market, by Products, 2016 - 2027 (USD Million)
  • TABLE Asia Pacific Healthcare CRM market, by End-Use, 2016 - 2027 (USD Million)
  • TABLE Asia Pacific Healthcare CRM market, by Application, 2016 - 2027 (USD Million)
  • TABLE Asia Pacific Healthcare CRM market, by Technology, 2016 - 2027 (USD Million)
  • TABLE Latin America Healthcare CRM market, by Country, 2016 - 2027 (USD Million)
  • TABLE Latin America Healthcare CRM market, by Product, 2016 - 2027 (USD Million)
  • TABLE Latin America Healthcare CRM market, by End-Use, 2016 - 2027 (USD Million)
  • TABLE Latin America Healthcare CRM market, by Application, 2016 - 2027 (USD Million)
  • TABLE Latin America Healthcare CRM market, by Technology, 2016 - 2027 (USD Million)
  • TABLE Middle East and Africa Healthcare CRM market, by Country, 2016 - 2027 (USD Million)
  • TABLE Middle East and Africa Healthcare CRM market, by Product, 2016 - 2027 (USD Million)
  • TABLE Middle East and Africa Healthcare CRM market, by End-Use, 2016 - 2027 (USD Million)
  • TABLE Middle East and Africa Healthcare CRM market, by Application, 2016 - 2027 (USD Million)
  • TABLE Middle East and Africa Healthcare CRM market, by Technology, 2016 - 2027 (USD Million)

List of Figures

  • FIGURE Healthcare CRM market segmentation
  • FIGURE Market research methodology
  • FIGURE Value chain analysis
  • FIGURE Porter's Five Forces Analysis
  • FIGURE Market Attractiveness Analysis
  • FIGURE COVID-19 Impact Analysis
  • FIGURE Pre & Post COVID-19 Impact Comparision Study
  • FIGURE Competitive Landscape; Key company market share analysis, 2019
  • FIGURE Product segment market share analysis, 2020 & 2027
  • FIGURE Product segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Individual Healthcare CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Referral Healthcare CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Individual and referral CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE End-Use segment market share analysis, 2020 & 2027
  • FIGURE End-Use segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Payers market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Providers market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Life sciences market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Application segment market share analysis, 2020 & 2027
  • FIGURE Application segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Community outreach market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Community health education market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Service outreach/promotion market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Financial donor management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Case coordination market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Patient information management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Pre-authorizations/eligibility market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Referrals market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Others market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Case management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Chronic disease management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Clinical trials relationship management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Relationship management market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Technology segment market share analysis, 2020 & 2027
  • FIGURE Technology segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Cloud based market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Mobile market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Social market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Collaborative market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Predictive market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Regional segment market share analysis, 2020 & 2027
  • FIGURE Regional segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE North America Healthcare CRM market share and leading players, 2019
  • FIGURE Europe Healthcare CRM market share and leading players, 2019
  • FIGURE Asia Pacific Healthcare CRM market share and leading players, 2019
  • FIGURE Latin America Healthcare CRM market share and leading players, 2019
  • FIGURE Middle East and Africa Healthcare CRM market share and leading players, 2019
  • FIGURE North America market share analysis by country, 2019
  • FIGURE U.S. Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Canada Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Europe Healthcare CRM market share analysis by country, 2019
  • FIGURE Germany Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Spain Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Italy Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE UK Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE France Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Rest of the Europe Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Asia Pacific Healthcare CRM market share analysis by country, 2019
  • FIGURE India Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE China Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Japan Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE South Korea Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Singapore Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Rest of APAC Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Latin America Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Latin America Healthcare CRM market share analysis by country, 2019
  • FIGURE Brazil Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Mexico Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Argentina Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Rest of LATAM Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Middle East and Africa Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE Middle East and Africa Healthcare CRM market share analysis by country, 2019
  • FIGURE Saudi Arabia Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
  • FIGURE United Arab Emirates Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)