AI and Analytics Systems and Services: Worldwide Forecast 2019-2023
"The telecoms-specific AI and analytics software systems and services market is growing because CSPs need to automate more processes, improve customer experiences and support increasingly complex service delivery infrastructure."
5G is the most significant change that will occur in the next 5 years for fixed and mobile network service providers. The complexity of the services and the speed at which they are required to react will require a significant change in the operational systems that support them. Communications service providers (CSPs) will require AI and analytics technologies to adapt to this change and the associated complexity.