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市場調查報告書

適用管理服務供應商的策略:商務的最佳業務實踐

Strategies for Managed Service Providers: Applying Best Business Practices

出版商 Analysys Mason 商品編碼 853645
出版日期 內容資訊 英文 19 Slides
商品交期: 最快1-2個工作天內
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適用管理服務供應商的策略:商務的最佳業務實踐 Strategies for Managed Service Providers: Applying Best Business Practices
出版日期: 2019年05月28日內容資訊: 英文 19 Slides
簡介

全球管理服務供應商的收益,2023年之前到3,000億美元增加,年複合成長率 (CAGR) 12%的成長預計。

本報告提供管理服務供應商調查分析,收益的機會,最佳方法,應該提供服務,最佳業務實踐範例,客戶的滿意度等相關的系統性資訊。

目錄

  • 摘要整理
  • 調查概要
  • 組合的多樣化
  • 客戶的生活方式的管理
  • KPI主導的商務
  • 附錄
  • 關於著者、ANALYSYS MASON
目錄

"Analysys Mason forecasts that revenue from MSP services worldwide will grow at a CAGR of 12% to reach USD300 billion by 2023."

Managed service providers (MSPs) have a large and expanding opportunity to generate revenue by assisting businesses with their changing ICT requirements, but addressing this will require investment in wide-ranging changes to their business model. MSPs should diversify their portfolios, manage the entire customer lifecycle and become KPI-driven businesses to capitalise on this growing revenue opportunity.

In this report, we answer the following questions.

  • What is the addressable revenue opportunity for MSPs?
  • How should MSPs best approach this opportunity?
  • What services should MSPs offer?
  • What are the examples of industry best practices in terms of sales, marketing and support?
  • How does customer satisfaction impact the underlying business and how does it help MSPs to differentiate and protect their businesses?

Successful business practices that can help MSPs to capture
the USD300 billion worldwide revenue opportunity by 2023

SAMPLE PAGES

Table of Contents

  • Executive summary
  • Research overview
  • Diversify the portfolio
  • Manage the customer lifecycle
  • Become a KPI - driven business
  • Appendix
  • About the author and Analysys Mason
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