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市場調查報告書

顧客關係管理 (CRM) 市場成長機會、成長預測 (2020-2027年):各組成、展開、組織規模、用途、產業、地區

Customer Relationship Management Market by Component, Deployment Model Organization size Application, and Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2020-2027

出版商 Allied Market Research 商品編碼 1009341
出版日期 內容資訊 英文 334 Pages
商品交期: 2-3個工作天內
價格
顧客關係管理 (CRM) 市場成長機會、成長預測 (2020-2027年):各組成、展開、組織規模、用途、產業、地區 Customer Relationship Management Market by Component, Deployment Model Organization size Application, and Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2020-2027
出版日期: 2021年04月01日內容資訊: 英文 334 Pages
簡介

全球顧客關係管理 (CRM)的市場,由於長期性對客戶參與的焦點擴大,在中小企業的CRM軟體的利用增加,由於新型冠狀病毒感染疾病 (COVID-19) 造成企業加速數位革新等要素而推動。

再加上智慧型手機利用的劇增,BYOD的採用增加等要素預計也在預測期間內帶給市場有前途的成長機會。同時,隱私相關安全的缺乏,及初期成本高可能抑制市場進一步成長。

本報告提供全球顧客關係管理 (CRM)的市場調查,市場定義和概要,新型冠狀病毒感染疾病 (COVID-19) 以及其他的市場影響因素分析,法律制度,案例研究,市場規模的變化、預測,組成、展開、組織規模、用途、產業、地區/主要國家等各種區分的明細,競爭環境,主要企業簡介等彙整資訊。

第1章 簡介

第2章 摘要整理

第3章 市場概要

  • 市場定義和範圍
  • 波特分析
  • 案例研究
  • 市場動態
    • 促進因素
    • 阻礙因素
    • 市場機會
  • 市場演進、產業發展藍圖
  • 法律規章
  • COVID-19:影響分析

第4章 市場分析、預測:各零件

  • 軟體
  • 服務
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第5章 市場分析、預測:各部署

  • 內部部署
  • 雲端
  • 混合
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第6章 市場分析、預測:各企業規模

  • 小規模、中規模企業
  • 大規模企業
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第7章 市場分析、預測:各用途

  • 顧客服務
  • 客戶經驗管理
  • CRM分析
  • 行銷自動化
  • 銷售自動化
  • 其他
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第8章 市場分析、預測:各產業

  • 醫療保健
  • 零售、電子商務
  • BFSI
  • IT、通訊
  • 能源、公共事業
  • 製造
  • 政府、防衛
  • 媒體、娛樂
  • 其他
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各地區
    • 市場分析:各國

第9章 市場分析、預測:各地區、主要國家

  • 北美
  • 歐洲
  • 亞太地區
  • 南美、中東、非洲
    • 主要趨勢、成長要素、成長機會
    • 市場規模、預測:各零件
    • 市場規模、預測:各部署
    • 市場規模、預測:各企業規模
    • 市場規模、預測:各用途
    • 市場規模、預測:各產業
    • 市場分析:各國

第10章 競爭情形

  • 主要企業的地位
  • 主要策略
  • 競爭儀表板
  • 主要的展開

第11章 企業簡介

  • AUREA SOFTWARE, INC
  • INSIGHTLY, INC
  • MICROSOFT CORPORATION
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • SAGE GROUP.
  • SALESFORCE.COM, INC
  • SAP SE
  • SUGARCRM
  • ZOHO CORPORATION PVT. LTD
目錄
Product Code: IC_18628 / A00508

Customer relationship management (CRM) includes combination of strategies, technologies and practices that are used by organization to analyze and manage interactions between customer and organization as well as to collect data throughout the customer lifecycle. Its goal is to enhance customer and company relationships and help in customer sustainability and increases the sales growth. Customer relationship management systems gather customer data from all different channels, points of contact, which is work between the customer and the organization. This channel includes the brand website, inbound and outbound calls, direct mail, live chat and social networks. Customer relationship management systems can also provide a customer's detail personal information along with his location, purchase history, buying preferences this will make easy to organization to sustain customer for long time.

Numerous factors such as increasing focus on customer engagement for long time and increasing use of customer relation management software in the small and medium scale enterprises drives the growth of the market globally. Moreover the worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the market. However, lack of security about the privacy of customer information and high initial installation cost of this software may restrain the growth of the market globally. Furthermore, increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone as well as high operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market in forecast period.

Customer relationship management market is segmented into component, deployment mode, organizational size, application, industry vertical, and region. By component, it is bifurcated into software and service. Depending on deployment mode, it is categorized into on-premise, cloud, and hybrid. On the basis of organization size, it is categorized into large scale and small and medium size enterprises. As per industry vertical, it is classified into BFSI, healthcare, energy & utility, IT & telecommunication, retail & e-commerce, manufacturing, government & defense and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

This report gives an in-depth profile of some key market players in the customer relationship management market, which include Insightly, Inc., Microsoft Corporation, Netsuite Inc., Oracle Corporation, Pegasystems, Sage Group plc, Salesforce.com, Inc, SAP SE, SugarCRM, and Zoho Corporation Pvt. Ltd.

KEY BENEFITS FOR STAKEHOLDERS

  • The study provides an in-depth analysis of the customer relationship management market along with the current trends and future estimations to elucidate the imminent investment pockets.
  • Information about key drivers, restraints, and opportunities and their impact analysis on the customer relationship management market size is provided.
  • Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the customer relationship management.
  • The quantitative analysis of the customer relationship management market from 2019 to 2027 is provided to determine the Customer relationship management market potential.

KEY MARKET SEGMENTS

By Component

  • Software
  • Services

By Deployment Mode:

  • On-Premise
  • Cloud
  • Hybrid

By Organizational size

  • Large scale
  • Small and medium scale

By Application

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

By Industry Vertical

  • BFSI
  • Healthcare
  • Energy & Utility
  • IT & Telecommunication
  • Retail & E-commerce
  • Manufacturing
  • Government & Defense
  • Media & Entertainment
  • Others

By Region

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

KEY MARKET PLAYERS

  • Insightly, Inc
  • Microsoft Corporation
  • Netsuite Inc.
  • Oracle Corporation
  • Pegasystems
  • Sage Group plc
  • Salesforce.com, Inc
  • SAP SE
  • SugarCRM
  • Zoho Corporation Pvt. Ltd.

TABLE OF CONTENTS

CHAPTER 1:INTRODUCTION

  • 1.1.REPORT DESCRIPTION
  • 1.2.KEY BENEFITS FOR STAKEHOLDERS
  • 1.3.KEY MARKET SEGMENTS
  • 1.4.RESEARCH METHODOLOGY
    • 1.4.1.Secondary research
    • 1.4.2.Primary research
    • 1.4.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

  • 2.1.KEY FINDINGS
    • 2.1.1.Top impacting factors
    • 2.1.2.Top investment pockets
    • 2.1.3.CXO perspective

CHAPTER 3:MARKET OVERVIEW

  • 3.1.MARKET DEFINITION AND SCOPE
  • 3.2.KEY FORCES SHAPING THE CUSTOMER RELATIONSHIP MANAGEMENT MARKET
  • 3.3.CASE STUDIES
    • 3.3.1.Case study 01
    • 3.3.2.Case study 02
  • 3.4.MARKET DYNAMICS
    • 3.4.1.Drivers
      • 3.4.1.1.Increasing focus towards customer engagement and retention for long time among small and medium scale enterprise
      • 3.4.1.2.The worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the market
    • 3.4.2.Restraints
      • 3.4.2.1.Lack of security about the privacy of customer information and high initial installation cost of CRM software
    • 3.4.3.Opportunities
      • 3.4.3.1.Increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone
      • 3.4.3.2.High operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market
  • 3.5.MARKET EVOLUTION/INDUSTRY ROADMAP
  • 3.6.IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
  • 3.7.COVID-19 IMPACT ANALYSIS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
    • 3.7.1.Impact on market size
    • 3.7.2.Consumer trends, preferences, and budget impact
    • 3.7.3.Economic impact
    • 3.7.4.Strategies to tackle negative impact
    • 3.7.5.Opportunity window

CHAPTER 4:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CPMPONENT

  • 4.1.OVERVIEW
  • 4.2.SOFTWARE
    • 4.2.1.Key market trends, growth factors, and opportunities
    • 4.2.2.Market size and forecast, by region
    • 4.2.3.Market analysis, by country
  • 4.3.SERVICE
    • 4.3.1.Key market trends, growth factors, and opportunities
    • 4.3.2.Market size and forecast, by region
    • 4.3.3.Market analysis, by country

CHAPTER 5:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL

  • 5.1.OVERVIEW
  • 5.2.ON-PREMISE
    • 5.2.1.Key market trends, growth factors, and opportunities
    • 5.2.2.Market size and forecast, by region
    • 5.2.3.Market analysis, by country
  • 5.3.CLOUD
    • 5.3.1.Key market trends, growth factors, and opportunities
    • 5.3.2.Market size and forecast, by region
    • 5.3.3.Market analysis, by country
  • 5.4.HYBRID
    • 5.4.1.Key market trends, growth factors, and opportunities
    • 5.4.2.Market size and forecast, by region
    • 5.4.3.Market analysis, by country

CHAPTER 6:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE

  • 6.1.OVERVIEW
  • 6.2.SMALL & MEDIUM SCALE ENTERPRISE
    • 6.2.1.Key market trends, growth factors, and opportunities
    • 6.2.2.Market size and forecast, by region
    • 6.2.3.Market analysis, by country
  • 6.3.LARGE SCALE ENTERPRISE
    • 6.3.1.Key market trends, growth factors, and opportunities
    • 6.3.2.Market size and forecast, by region
    • 6.3.3.Market analysis, by country

CHAPTER 7:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATIONS

  • 7.1.OVERVIEW
  • 7.2.CUSTOMER SERVICE
    • 7.2.1.Key market trends, growth factors, and opportunities
    • 7.2.2.Market size and forecast, by region
    • 7.2.3.Market analysis, by country
  • 7.3.CUSTOMER EXPERIENCE MANAGEMENT
    • 7.3.1.Key market trends, growth factors, and opportunities
    • 7.3.2.Market size and forecast, by region
    • 7.3.3.Market analysis, by country
  • 7.4.CRM ANALYSIS
    • 7.4.1.Key market trends, growth factors, and opportunities
    • 7.4.2.Market size and forecast, by region
    • 7.4.3.Market analysis, by country
  • 7.5.MARKETING AUTOMATION
    • 7.5.1.Key market trends, growth factors, and opportunities
    • 7.5.2.Market size and forecast, by region
    • 7.5.3.Market analysis, by country
  • 7.6.SALSEFORCE AUTOMATION
    • 7.6.1.Key market trends, growth factors, and opportunities
    • 7.6.2.Market size and forecast, by region
    • 7.6.3.Market analysis, by country
  • 7.7.OTHERS
    • 7.7.1.Key market trends, growth factors, and opportunities
    • 7.7.2.Market size and forecast, by region
    • 7.7.3.Market analysis, by country

CHAPTER 8:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL

  • 8.1.OVERVIEW
  • 8.2.HEALTHCARE
    • 8.2.1.Key market trends, growth factors, and opportunities
    • 8.2.2.Market size and forecast, by region
    • 8.2.3.Market analysis, by country
  • 8.3.RETAIL & E-COMMERCE
    • 8.3.1.Key market trends, growth factors, and opportunities
    • 8.3.2.Market size and forecast, by region
    • 8.3.3.Market analysis, by country
  • 8.4.BFSI
    • 8.4.1.Key market trends, growth factors, and opportunities
    • 8.4.2.Market size and forecast, by region
    • 8.4.3.Market analysis, by country
  • 8.5.IT & TELECOM
    • 8.5.1.Key market trends, growth factors, and opportunities
    • 8.5.2.Market size and forecast, by region
    • 8.5.3.Market analysis, by country
  • 8.6.ENERGY & UTILITY
    • 8.6.1.Key market trends, growth factors, and opportunities
    • 8.6.2.Market size and forecast, by region
  • 8.7.MANUFACTURING
    • 8.7.1.Key market trends, growth factors, and opportunities
    • 8.7.2.Market size and forecast, by region
    • 8.7.3.Market analysis, by country
  • 8.8.GOVERNMENT & DEFENCE
    • 8.8.1.Key market trends, growth factors, and opportunities
    • 8.8.2.Market size and forecast, by region
  • 8.9.MEDIA & ENTERTAINMENT
    • 8.9.1.Key market trends, growth factors, and opportunities
    • 8.9.2.Market size and forecast, by region
    • 8.9.3.Market analysis, by country
  • 8.10.OTHERS
    • 8.10.1.Key market trends, growth factors, and opportunities
    • 8.10.2.Market size and forecast, by region
    • 8.10.3.Market analysis, by country

CHAPTER 9:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION

  • 9.1.OVERVIEW
  • 9.2.NORTH AMERICA
    • 9.2.1.Key market trends, growth factors and opportunities
    • 9.2.2.Market size and forecast, by component
    • 9.2.3.Market size and forecast, by deployment
    • 9.2.4.Market size and forecast, by enterprise size
    • 9.2.5.Market size and forecast, by application
    • 9.2.6.Market size and forecast, by industry vertical
    • 9.2.7.Market analysis, by country
      • 9.2.7.1.U.S.
      • 9.2.7.1.1.Market size and forecast, by component
      • 9.2.7.1.2.Market size and forecast, by deployment model
      • 9.2.7.1.3.Market size and forecast, by enterprise size
      • 9.2.7.1.4.Market size and forecast, by application
      • 9.2.7.1.5.Market size and forecast, by industry vertical
      • 9.2.7.2.Canada
      • 9.2.7.2.1.Market size and forecast, by component
      • 9.2.7.2.2.Market size and forecast, by deployment model
      • 9.2.7.2.3.Market size and forecast, by enterprise size
      • 9.2.7.2.4.Market size and forecast, by application
      • 9.2.7.2.5.Market size and forecast, by industry vertical
  • 9.3.EUROPE
    • 9.3.1.Key market trends, growth factors and opportunities
    • 9.3.2.Market size and forecast, by component
    • 9.3.3.Market size and forecast, by deployment model
    • 9.3.4.Market size and forecast, by enterprise size
    • 9.3.5.Market size and forecast, by application
    • 9.3.6.Market size and forecast, by industry vertical
    • 9.3.7.Market analysis, by country
      • 9.3.7.1.UK
      • 9.3.7.1.1.Market size and forecast, by component
      • 9.3.7.1.2.Market size and forecast, by deployment model
      • 9.3.7.1.3.Market size and forecast, by enterprise size
      • 9.3.7.1.4.Market size and forecast, by application
      • 9.3.7.1.5.Market size and forecast, by industry vertical
      • 9.3.7.2.Germany
      • 9.3.7.2.1.Market size and forecast, by component
      • 9.3.7.2.2.Market size and forecast, by deployment model
      • 9.3.7.2.3.Market size and forecast, by enterprise size
      • 9.3.7.2.4.Market size and forecast, by application
      • 9.3.7.2.5.Market size and forecast, by industry vertical
      • 9.3.7.3.France
      • 9.3.7.3.1.Market size and forecast, component
      • 9.3.7.3.2.Market size and forecast, deployment model
      • 9.3.7.3.3.Market size and forecast, by enterprise size
      • 9.3.7.3.4.Market size and forecast, by application
      • 9.3.7.3.5.Market size and forecast, by industry vertical
      • 9.3.7.4.Spain
      • 9.3.7.4.1.Market size and forecast, component
      • 9.3.7.4.2.Market size and forecast, deployment model
      • 9.3.7.4.3.Market size and forecast, by enterprise size
      • 9.3.7.4.4.Market size and forecast, by application
      • 9.3.7.4.5.Market size and forecast, by industry vertical
      • 9.3.7.5.Italy
      • 9.3.7.5.1.Market size and forecast, component
      • 9.3.7.5.2.Market size and forecast, deployment model
      • 9.3.7.5.3.Market size and forecast, by enterprise size
      • 9.3.7.5.4.Market size and forecast, by application
      • 9.3.7.5.5.Market size and forecast, by industry vertical
      • 9.3.7.6.Rest of Europe
      • 9.3.7.6.1.Market size and forecast, by component
      • 9.3.7.6.2.Market size and forecast, by deployment model
      • 9.3.7.6.3.Market size and forecast, by enterprise size
      • 9.3.7.6.4.Market size and forecast, by application
      • 9.3.7.6.5.Market size and forecast, by industry vertical
  • 9.4.ASIA-PACIFIC
    • 9.4.1.Key market trends, growth factors and opportunities
    • 9.4.2.Market size and forecast, by Component
    • 9.4.3.Market size and forecast, by deployment model
    • 9.4.4.Market size and forecast, by enterprise size
    • 9.4.5.Market size and forecast, by application
    • 9.4.6.Market size and forecast, by industry vertical
    • 9.4.7.Market analysis, by country
      • 9.4.7.1.Japan
      • 9.4.7.1.1.Market size and forecast, by component
      • 9.4.7.1.2.Market size and forecast, by deployment model
      • 9.4.7.1.3.Market size and forecast, by enterprise size
      • 9.4.7.1.4.Market size and forecast, by application
      • 9.4.7.1.5.Market size and forecast, by industry vertical
      • 9.4.7.2.China
      • 9.4.7.2.1.Market size and forecast, by component
      • 9.4.7.2.2.Market size and forecast, by deployment model
      • 9.4.7.2.3.Market size and forecast, by enterprise size
      • 9.4.7.2.4.Market size and forecast, by application
      • 9.4.7.2.5.Market size and forecast, by industry vertical
      • 9.4.7.3.Australia
      • 9.4.7.3.1.Market size and forecast, by component
      • 9.4.7.3.2.Market size and forecast, by deployment model
      • 9.4.7.3.3.Market size and forecast, by enterprise size
      • 9.4.7.3.4.Market size and forecast, by application
      • 9.4.7.3.5.Market size and forecast, by industry vertical
      • 9.4.7.4.India
      • 9.4.7.4.1.Market size and forecast, by component
      • 9.4.7.4.2.Market size and forecast, by deployment model
      • 9.4.7.4.3.Market size and forecast, by enterprise size
      • 9.4.7.4.4.Market size and forecast, by application
      • 9.4.7.4.5.Market size and forecast, by industry vertical
      • 9.4.7.5.South Korea
      • 9.4.7.5.1.Market size and forecast, by component
      • 9.4.7.5.2.Market size and forecast, by deployment model
      • 9.4.7.5.3.Market size and forecast, by enterprise size
      • 9.4.7.5.4.Market size and forecast, by application
      • 9.4.7.5.5.Market size and forecast, by industry vertical
      • 9.4.7.6.Rest of Asia-Pacific
      • 9.4.7.6.1.Market size and forecast, by component
      • 9.4.7.6.2.Market size and forecast, by deployment model
      • 9.4.7.6.3.Market size and forecast, by enterprise size
      • 9.4.7.6.4.Market size and forecast, by application
      • 9.4.7.6.5.Market size and forecast, by industry vertical
  • 9.5.LAMEA
    • 9.5.1.Key market trends, growth factors and opportunities
    • 9.5.2.Market size and forecast, by Component
    • 9.5.3.Market size and forecast, by deployment model
    • 9.5.4.Market size and forecast, by enterprise size
    • 9.5.5.Market size and forecast, by application
    • 9.5.6.Market size and forecast, by industry vertical
    • 9.5.7.Market analysis, by country
      • 9.5.7.1.Latin America
      • 9.5.7.1.1.Market size and forecast, by component
      • 9.5.7.1.2.Market size and forecast, by deployment model
      • 9.5.7.1.3.Market size and forecast, by enterprise size
      • 9.5.7.1.4.Market size and forecast, by application
      • 9.5.7.1.5.Market size and forecast, by industry vertical
      • 9.5.7.2.Middle East
      • 9.5.7.2.1.Market size and forecast, by component
      • 9.5.7.2.2.Market size and forecast, by deployment model
      • 9.5.7.2.3.Market size and forecast, by enterprise size
      • 9.5.7.2.4.Market size and forecast, by application
      • 9.5.7.2.5.Market size and forecast, by industry vertical
      • 9.5.7.3.Africa
      • 9.5.7.3.1.Market size and forecast, by component
      • 9.5.7.3.2.Market size and forecast, by deployment model
      • 9.5.7.3.3.Market size and forecast, by enterprise size
      • 9.5.7.3.4.Market size and forecast, by application
      • 9.5.7.3.5.Market size and forecast, by industry vertical

CHAPTER 10:COMPETITIVE LANDSCAPE

  • 10.1.KEY PLAYER POSITIONING ANALYSIS, 2019
  • 10.2.TOP WINNING STRATEGIES
  • 10.3.COMPETITIVE DASHBOARD
  • 10.4.KEY DEVELOPMENTS
    • 10.4.1.Partnership
    • 10.4.2.Collaboration
    • 10.4.3.Product launch
    • 10.4.4.Acquisition

CHAPTER 11:COMPANY PROFILES

  • 11.1.AUREA SOFTWARE, INC
    • 11.1.1.Company overview
    • 11.1.2.Key executives
    • 11.1.3.Company snapshot
    • 11.1.4.Product portfolio
    • 11.1.5.Key strategic moves and developments
  • 11.2.INSIGHTLY, INC
    • 11.2.1.Company overview
    • 11.2.2.Key executives
    • 11.2.3.Company snapshot
    • 11.2.4.Product portfolio
    • 11.2.5.Key strategic moves and developments
  • 11.3.MICROSOFT CORPORATION
    • 11.3.1.Company overview
    • 11.3.2.Key executives
    • 11.3.3.Company snapshot
    • 11.3.4.Operating business segments
    • 11.3.5.Product portfolio
    • 11.3.6.R&D expenditure
    • 11.3.7.Business performance
    • 11.3.8.Key strategic moves and developments
  • 11.4.ORACLE CORPORATION
    • 11.4.1.Company overview
    • 11.4.2.Key executives
    • 11.4.3.Company snapshot
    • 11.4.4.Operating business segments
    • 11.4.5.Product portfolio
    • 11.4.6.R&D expenditure
    • 11.4.7.Business performance
    • 11.4.8.Key strategic moves and developments
  • 11.5.PEGASYSTEMS
    • 11.5.1.Company overview
    • 11.5.2.Key executives
    • 11.5.3.Company snapshot
    • 11.5.4.Product portfolio
    • 11.5.5.R&D expenditure
    • 11.5.6.Business performance
    • 11.5.7.Key strategic moves and developments
  • 11.6.SAGE GROUP.
    • 11.6.1.Company overview
    • 11.6.2.Key executives
    • 11.6.3.Company snapshot
    • 11.6.4.Product portfolio
    • 11.6.5.Business performance
    • 11.6.6.Key strategic moves and developments
  • 11.7.SALESFORCE.COM, INC
    • 11.7.1.Company overview
    • 11.7.2.Key executives
    • 11.7.3.Company snapshot
    • 11.7.4.Product portfolio
    • 11.7.5.R&D expenditure
    • 11.7.6.Business performance
    • 11.7.7.Key strategic moves and developments
  • 11.8.SAP SE
    • 11.8.1.Company overview
    • 11.8.2.Key executives
    • 11.8.3.Company snapshot
    • 11.8.4.Operating business segments
    • 11.8.5.Product portfolio
    • 11.8.6.R&D expenditure
    • 11.8.7.Business performance
    • 11.8.8.Key strategic moves and developments
  • 11.9.SUGARCRM
    • 11.9.1.Company overview
    • 11.9.2.Key executives
    • 11.9.3.Company snapshot
    • 11.9.4.Product portfolio
    • 11.9.5.Key strategic moves and developments
  • 11.10.ZOHO CORPORATION PVT. LTD
    • 11.10.1.Company overview
    • 11.10.2.Key executives
    • 11.10.3.Company snapshot
    • 11.10.4.Product portfolio
    • 11.10.5.Key strategic moves and developments

LIST OF TABLES

  • TABLE 01.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 02.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SOFTWARE , BY REGION, 2019-2027 ($BILLION )
  • TABLE 03.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SERVICE , BY REGION, 2019-2027 ($BILLION )
  • TABLE 04.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 05.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ON-PREMISE , BY REGION, 2019-2027 ($BILLION )
  • TABLE 06.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CLOUD , BY REGION, 2019-2027 ($BILLION )
  • TABLE 07.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HYBRID , BY REGION, 2019-2027 ($BILLION )
  • TABLE 08.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 09.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SMALL & MEDIUM SCALE ENTERPRISE, BY REGION, 2019-2027 ($BILLION )
  • TABLE 10.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR LARGE SCALE ENTERPRISE, BY REGION, 2019-2027 ($BILLION )
  • TABLE 11.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 12.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER SERVICE, 2019-2027 ($BILLION )
  • TABLE 13.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, 2019-2027 ($BILLION )
  • TABLE 14.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CRM ANALYSIS, 2019-2027 ($BILLION )
  • TABLE 15.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MARKETING AUTOMATION , 2019-2027 ($BILLION )
  • TABLE 16.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SALSEFORCE AUTOMATION, 2019-2027 ($BILLION )
  • TABLE 17.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, 2019-2027 ($BILLION )
  • TABLE 18.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 19.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HEALTHCARE, BY REGION, 2019-2027 ($BILLION )
  • TABLE 20.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR RETAIL & E-COMMERCE, BY REGION, 2019-2027 ($BILLION )
  • TABLE 21.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR BFSI, BY REGION, 2019-2027 ($BILLION )
  • TABLE 22.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR IT & TELECOM, BY REGION, 2019-2027 ($BILLION )
  • TABLE 23.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ENERGY AND UTILITY, BY REGION, 2019-2027 ($BILLION )
  • TABLE 24.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MANUFACTTURING, BY REGION, 2019-2027 ($BILLION )
  • TABLE 25.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR GOVERNMENT AND DEFENCE, BY REGION, 2019-2027 ($BILLION )
  • TABLE 26.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MEDIA & ENTERTAINMENT, BY REGION, 2019-2027 ($BILLION )
  • TABLE 27.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, BY REGION, 2019-2027 ($BILLION )
  • TABLE 28.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION, 2019-2027 ($BILLION )
  • TABLE 29.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 30.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT, 2019-2027 ($BILLION )
  • TABLE 31.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 32.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 33.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 34.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019-2027 ($BILLION )
  • TABLE 35.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 36.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 37.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 38.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 39.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 40.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 41.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 42.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 43.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 44.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 45.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 46.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 47.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 48.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 49.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 50.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019-2027 ($BILLION )
  • TABLE 51.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 52.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 53.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 54.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 55.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 56.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 57.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 58.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 59.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 60.GERMANY GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 61.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 62.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 63.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 64.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 65.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 66.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 67.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 68.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 69.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 70.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 71.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 72.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 73.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 74.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 75.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 76.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 77.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 78.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 79.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 80.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 81.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 82.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 83.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 84.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 85.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 86.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019-2027 ($BILLION )
  • TABLE 87.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 88.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 89.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 90.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 91.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 92.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 93.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 94.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 95.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 96.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 97.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 98.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 99.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 100.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 101.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 102.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 103.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 104.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 105.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 106.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 107.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 108.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 109.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 110.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 111.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 112.REST OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, COMPONENT, 2019-2027 ($BILLION )
  • TABLE 113.REST OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 114.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 115.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 116.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 117.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 118.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 119.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 120.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 121.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 122.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 123.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 124.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 125.LATIN AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 126.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 127.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 128.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 129.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 130.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 131.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 132.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • TABLE 133.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • TABLE 134.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • TABLE 135.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • TABLE 136.AFRICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • TABLE 141.AUREA SOFTWARE INC: KEY EXECUTIVES
  • TABLE 142.AUREA SOFTWARE INC: COMPANY SNAPSHOT
  • TABLE 143.AUREA SOFTWARE INC: PRODUCT PORTFOLIO
  • TABLE 144.INSIGHTLY, INC.: KEY EXECUTIVES
  • TABLE 145.INSIGHTLY, INC.: COMPANY SNAPSHOT
  • TABLE 146.INSIGHTLY, INC.: PRODUCT PORTFOLIO
  • TABLE 147.MICROSOFT CORPORATION: KEY EXECUTIVES
  • TABLE 148.MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • TABLE 149.MICROSOFT CORPORATION: OPERATING SEGMENTS
  • TABLE 150.MICROSOFT CORPORATION: PRODUCT PORTFOLIO
  • TABLE 151.ORACLE CORPORATION: KEY EXECUTIVES
  • TABLE 152.ORACLE CORPORATION: COMPANY SNAPSHOT
  • TABLE 153.ORACLE CORPORATION: OPERATING SEGMENTS
  • TABLE 154.ORACLE CORPORATION: PRODUCT PORTFOLIO
  • TABLE 155.PEGASYSTEMS: KEY EXECUTIVES
  • TABLE 156.PEGASYSTEMS: COMPANY SNAPSHOT
  • TABLE 157.PEGASYSTEMS: PRODUCT PORTFOLIO
  • TABLE 158.SAGE GROUP PLC: KEY EXECUTIVES
  • TABLE 159.SAGE GROUP PLC: COMPANY SNAPSHOT
  • TABLE 160.SAGE GROUP PLC: PRODUCT PORTFOLIO
  • TABLE 161.SAGE GROUP PLC: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 162.SALESFORCE.COM, INC.: KEY EXECUTIVES
  • TABLE 163.SALESFORCE.COM, INC.: COMPANY SNAPSHOT
  • TABLE 164.SALESFORCE.COM, INC.: PRODUCT PORTFOLIO
  • TABLE 165.VERIZON COMMUNICATION INC.: KEY EXECUTIVES
  • TABLE 166.SAP SE.: COMPANY SNAPSHOT
  • TABLE 167.VODAFONE: OPERATING SEGMENTS
  • TABLE 168.SAP SE.: PRODUCT PORTFOLIO
  • TABLE 169.SUGAR CRM: KEY EXECUTIVES
  • TABLE 170.SUGAR CRM: COMPANY SNAPSHOT
  • TABLE 171.SUGARCRM: PRODUCT PORTFOLIO
  • TABLE 172.ZOHO CORPORATION PVT. LTD: KEY EXECUTIVES
  • TABLE 173.ZOHO CORPORATION PVT. LTD: COMPANY SNAPSHOT
  • TABLE 174.ZOHO CORPORATION PVT. LTD: PRODUCT PORTFOLIO

LIST OF FIGURES

  • FIGURE 01.KEY MARKET SEGMENTS
  • FIGURE 02.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SNAPSHOT, BY SEGMENT, 2019-2027
  • FIGURE 03.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SNAPSHOT, BY COUNTRY, 2019-2027
  • FIGURE 04.TOP IMPACTING FACTORS
  • FIGURE 05.TOP INVESTMENT POCKETS
  • FIGURE 06.MODERATE-TO-HIGH BARGAINING POWER OF SUPPLIERS
  • FIGURE 07.MODERATE BARGAINING POWER OF BUYERS
  • FIGURE 08.MODERATE THREAT OF SUBSTITUTES
  • FIGURE 09.MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
  • FIGURE 10.HIGH COMPETITIVE RIVALRY
  • FIGURE 11.MARKET DYNAMICS: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
  • FIGURE 12.MARKET EVOLUTION/INDUSTRY ROADMAP
  • FIGURE 13.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019-2027 ($BILLION )
  • FIGURE 14.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ON-PREMISE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 15.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SERVICE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 16.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019-2027 ($BILLION )
  • FIGURE 17.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ON-PREMISE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 18.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CLOUD, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 19.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HYBRID, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 20.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019-2027 ($BILLION )
  • FIGURE 21.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SMALL & MEDIUM SCALE ENTERPRISE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 22.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR LARGE SCALE ENTERPRISE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 23.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019-2027 ($BILLION )
  • FIGURE 24.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER SERVICE, 2019 & 2027 (%)
  • FIGURE 25.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, 2019 & 2027 (%)
  • FIGURE 26.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CRM ANALYSIS, 2019 & 2027 (%)
  • FIGURE 27.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MARKETING AUTOMATION, 2019 & 2027 (%)
  • FIGURE 28.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SALSEFORCE AUTOMATION, 2019 & 2027 (%)
  • FIGURE 29.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, 2019 & 2027 (%)
  • FIGURE 30.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($BILLION )
  • FIGURE 31.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HEALTHCARE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 32.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR RETAIL & E-COMMERCE, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 33.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR BFSI, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 34.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR IT & TELECOM, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 35.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MANUFACTURING, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 36.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MEDIA & ENTERTAINMENT, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 37.COMPARATIVE SHARE ANALYSIS OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, BY COUNTRY, 2019 & 2027 (%)
  • FIGURE 38.U.S. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 39.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 40.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 41.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT 2019-2027 ($BILLION )
  • FIGURE 42.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 43.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 44.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 45.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 46.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 47.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 48.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 49.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 50.SOUTH KOREA COMMUNICATION SERVICE MARKET, 2019-2027 ($BILLION )
  • FIGURE 51.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 52.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019-2027 ($BILLION )
  • FIGURE 53.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 54.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 55.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, 2019-2027 ($BILLION )
  • FIGURE 56.KEY PLAYER POSITIONING ANALYSIS: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
  • FIGURE 57.TOP WINNING STRATEGIES, BY YEAR, 2017-2020
  • FIGURE 58.TOP WINNING STRATEGIES, BY DEVELOPMENT, 2017-2020
  • FIGURE 59.TOP WINNING STRATEGIES, BY COMPANY, 2017-2020
  • FIGURE 60.COMPETITIVE DASHBOARD
  • FIGURE 61.COMPETITIVE DASHBOARD
  • FIGURE 62.COMPETITIVE HEATMAP OF KEY PLAYERS
  • FIGURE 63.R&D EXPENDITURE, 2017-2019 ($BILLION )
  • FIGURE 64.MICROSOFT CORPORATION: REVENUE, 2017-2019 ($BILLION )
  • FIGURE 65.MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2019 (%)
  • FIGURE 66.MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2019 (%)
  • FIGURE 67.R&D EXPENDITURE, 2017-2019 ($BILLION )
  • FIGURE 68.ORACLE CORPORATION: REVENUE, 2017-2019 ($BILLION )
  • FIGURE 69.ORACLE CORPORATION: REVENUE SHARE BY SEGMENT, 2019 (%)
  • FIGURE 70.ORACLE CORPORATION: REVENUE SHARE BY REGION, 2019 (%)
  • FIGURE 71.R&D EXPENDITURE, 2017-2019 ($BILLION )
  • FIGURE 72.PEGASYSTEMS: REVENUE, 2017-2019 ($BILLION )
  • FIGURE 73.PEGASYSTEMS: REVENUE SHARE BY REGION, 2019 (%)
  • FIGURE 74.SAGE GROUP PLC: REVENUE, 2017-2019 ($BILLION )
  • FIGURE 75.SAGE GROUP PLC: REVENUE SHARE BY REGION, 2019 (%)
  • FIGURE 76.R&D EXPENDITURE, 2017-2019 ($BILLION )
  • FIGURE 77.SALESFORCE.COM, INC.: REVENUE, 2017-2019 ($BILLION )
  • FIGURE 78.SALESFORCE.COM, INC..: REVENUE SHARE, BY SEGMENT, 2019 (%)
  • FIGURE 79.R&D EXPENDITURE, 2017-2019 ($BILLION )
  • FIGURE 80.SAP SE. REVENUE, 2017-2019 ($BILLION )
  • FIGURE 81.SAP SE.: REVENUE SHARE, BY SEGMENT, 2019 (%)
  • FIGURE 82.SAP SE.: REVENUE SHARE, BY REGION, 2019 (%)