市場調查報告書

全球互動式AI市場分析與趨勢 -到2028年前的產業預測

Global Conversational AI Market Analysis & Trends - Industry Forecast to 2028

出版商 Accuray Research 商品編碼 955425
出版日期 內容資訊 英文 128 Pages
商品交期: 2-3個工作天內
價格
全球互動式AI市場分析與趨勢 -到2028年前的產業預測 Global Conversational AI Market Analysis & Trends - Industry Forecast to 2028
出版日期: 2020年08月01日內容資訊: 英文 128 Pages
簡介

全球互動式AI市場在2018年∼2028年的預測期間內,預計將大幅成長。市場趨勢有醫療保健上聊天機器人和IVA的引進增加,社群媒體平台上客戶參與擴大,在客戶服務中廣泛採用AI解決方案。

本報告提供全球互動式AI市場相關調查,提供市場概要,以及科技,部署,各類型,各零件,各組織規模,各用途,各終端用戶,各地區的趨勢,及加入此市場的主要企業的簡介等資訊。

目錄

第1章 市場概要

第2章 摘要整理

第3章 市場概要

  • 目前趨勢
    • 醫療保健上聊天機器人和IVA的引進增加
    • 社群媒體平台上客戶參與擴大
    • 在客戶服務中廣泛採用AI解決方案
    • 成長機會/投資的機會
  • 促進因素
  • 阻礙因素
  • 產業的魅力
    • 供應商談判力
    • 買主談判力
    • 替代品的威脅
    • 新加入廠商的威脅
    • 競爭對手

第4章 各科技互動式AI市場

  • 自動語音辨識(ASR)
  • 機器學習和Deep學習
  • 自然語言處理(NLP)

第5章 各部署互動式AI市場

  • 雲端
  • 內部部署

第6章 各類型互動式AI市場

  • 智慧型IVR系統
  • 智慧型虛擬助手(IVA)
  • 聊天機器人

第7章 各零件互動式AI市場

  • 服務
    • 支援和維修
    • 訓練和諮詢
    • 系統整合與試驗
  • 月台

第8章 各組織規模互動式AI市場

  • 中小企業
  • 大企業

第9章 各用途互動式AI市場

  • 新人進修和員工的參與
  • 顧客支援
  • 客戶參與和保留
  • 品牌與廣告
  • 個人助手
  • 資料隱私與合法性
  • 其他的用途
    • 宣傳活動分析與資料集中

第10章 各終端用戶互動式AI市場

  • 媒體·娛樂
  • IT·電訊
  • 零售·電子商務
  • 醫療保健·生命科學
  • 旅遊、飯店
  • 銀行,金融服務及保險(BFSI)
  • 其他終端用戶
    • 能源·公共事業
    • 政府
    • 製造業
    • 教育
    • 汽車

第11章 各地區互動式AI市場

  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 澳洲
    • 紐西蘭
    • 其他
  • 中東
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他
  • 南美
    • 阿根廷
    • 巴西
    • 其他
  • 其他各國
    • 南非
    • 其他

第12章 主要企業的活動

  • 收購與合併
  • 契約,聯盟,聯合,合資企業
  • 產品的銷售與擴張
  • 其他的活動

第13章 主要企業

  • Google
  • Kore.AI
  • Avaamo
  • Conversica
  • Haptik
  • Rasa
  • Solvvy
  • Pypestream
  • Inbenta
  • Microsoft
  • AWS
  • IBM
  • Oracle
  • Nuance
  • Baidu
  • SAP
  • Artificial Solutions
目錄

The Global Conversational AI Market is poised to grow strong during the forecast period 2018 to 2028. Some of the prominent trends that the market is witnessing include rising implementation of chatbots and IVAs for healthcare applications, rise in customer engagement through social media platforms, and increasing adoption of AI solutions in customer service applications.

Based on the technology, the market is segregated into automated speech recognition (ASR), machine learning and deep learning, and natural language processing (NLP).

For the deployment mode, the market is segmented into cloud and on-premises.

By type, the market is fragmented into the intelligent IVR system, intelligent virtual assistants (IVA), and chatbots.

Based on the component, the market is segregated into services and platforms. The services segment is further divided into support and maintenance, training and consulting, and system integration and testing.

With respect to the organization size, the market is segmented into small and medium-sized enterprises (SMEs) and large enterprises.

By application, the market is fragmented into onboarding and employee engagement, customer support, customer engagement and retention, branding and advertisement, personal assistant, data privacy and compliance, and other applications. Moreover, other applications segment is further bifurcated into campaign analysis and data aggregation.

Based on the end-user, the market is segregated into media and entertainment, IT & telecommunications, retail and e-commerce, healthcare and life sciences, travel and hospitality, banking, financial services and insurance (BFSI), and other end users. The other end-users segment is further bifurcated into energy and utilities, government, manufacturing, education, and automotive.

This industry report analyzes the market estimates and forecasts of all the given segments on global as well as regional levels presented in the research scope. The study provides historical market data for 2015, 2016 revenue estimations are presented for 2017 and forecasts from 2018 till 2028. The study focuses on market trends, leading players, supply chain trends, technological innovations, key developments, and future strategies. With comprehensive market assessment across the major geographies such as North America, Europe, Asia Pacific, Middle East, Latin America and Rest of the world the report is a valuable asset for the existing players, new entrants and the future investors.

The study presents detailed market analysis with inputs derived from industry professionals across the value chain. A special focus has been made on 23 countries such as U.S., Canada, Mexico, U.K., Germany, Spain, France, Italy, China, Brazil, Saudi Arabia, South Africa, etc. The market data is gathered from extensive primary interviews and secondary research. The market size is calculated based on the revenue generated through sales from all the given segments and sub segments in the research scope. The market sizing analysis includes both top-down and bottom-up approaches for data validation and accuracy measures.

This report provides data tables, includes charts and graphs for visual analysis.

Regional Analysis:

North America

  • US
  • Canada
  • Mexico

Europe

  • France
  • Germany
  • Italy
  • Spain
  • UK
  • Rest of Europe

Asia Pacific

  • China
  • Japan
  • India
  • Australia
  • New Zealand
  • Rest of Asia Pacific

Middle East

  • Saudi Arabia
  • UAE
  • Rest of Middle East

Latin America

  • Argentina
  • Brazil
  • Rest of Latin America

Rest of the World

  • South Africa
  • Others

Report Highlights:

  • The report provides a detailed analysis on current and future market trends to identify the investment opportunities
  • Market forecasts till 2028, using estimated market values as the base numbers
  • Key market trends across the business segments, Regions and Countries
  • Key developments and strategies observed in the market
  • Market Dynamics such as Drivers, Restraints, Opportunities and other trends
  • In-depth company profiles of key players and upcoming prominent players
  • Growth prospects among the emerging nations through 2028
  • Market opportunities and recommendations for new investments

Table of Contents

1 Market Outline

  • 1.1 Research Methodology
    • 1.1.1 Research Approach & Sources
  • 1.2 Market Trends
  • 1.3 Regulatory Factors
  • 1.4 Technology Analysis
  • 1.5 Application Analysis
  • 1.6 End User Analysis
  • 1.7 Strategic Benchmarking
  • 1.8 Opportunity Analysis

2 Executive Summary

3 Market Overview

  • 3.1 Current Trends
    • 3.1.1 Rising Implementation of Chatbots and IVAs for Healthcare Applications
    • 3.1.2 Rise in Customer Engagement Through Social Media Platforms
    • 3.1.3 Increasing Adoption of AI Solutions in Customer Service Applications
    • 3.1.4 Growth Opportunities/Investment Opportunities
  • 3.2 Drivers
  • 3.3 Constraints
  • 3.4 Industry Attractiveness
    • 3.4.1 Bargaining power of suppliers
    • 3.4.2 Bargaining power of buyers
    • 3.4.3 Threat of substitutes
    • 3.4.4 Threat of new entrants
    • 3.4.5 Competitive rivalry

4 Conversational AI Market, By Technology

  • 4.1 Automated Speech Recognition (ASR)
    • DATA TABLE Automated Speech Recognition (ASR) Market Forecast to 2028 (US$ MN)
  • 4.2 Machine Learning and Deep Learning
    • DATA TABLE Machine Learning and Deep Learning Market Forecast to 2028 (US$ MN)
  • 4.3 Natural Language Processing (NLP)
    • DATA TABLE Natural Language Processing (NLP) Market Forecast to 2028 (US$ MN)

5 Conversational AI Market, By Deployment Mode

  • 5.1 Cloud
    • DATA TABLE Cloud Market Forecast to 2028 (US$ MN)
  • 5.2 On-Premises
    • DATA TABLE On-Premises Market Forecast to 2028 (US$ MN)

6 Conversational AI Market, By Type

  • 6.1 Intelligent IVR system
    • DATA TABLE Intelligent IVR system Market Forecast to 2028 (US$ MN)
  • 6.2 Intelligent Virtual Assistants (IVA)
    • DATA TABLE Intelligent Virtual Assistants (IVA) Market Forecast to 2028 (US$ MN)
  • 6.3 Chatbots
    • DATA TABLE Chatbots Market Forecast to 2028 (US$ MN)

7 Conversational AI Market, By Component

  • 7.1 Services
    • DATA TABLE Services Market Forecast to 2028 (US$ MN)
    • 7.1.1 Support and Maintenance
    • DATA TABLE Support and Maintenance Market Forecast to 2028 (US$ MN)
    • 7.1.2 Training and Consulting
    • DATA TABLE Training and Consulting Market Forecast to 2028 (US$ MN)
    • 7.1.3 System Integration and Testing
    • DATA TABLE System Integration and Testing Market Forecast to 2028 (US$ MN)
  • 7.2 Platform
    • DATA TABLE Platform Market Forecast to 2028 (US$ MN)

8 Conversational AI Market, By Organization Size

  • 8.1 Small and Medium-sized Enterprises (SMEs)
    • DATA TABLE Small and Medium-sized Enterprises (SMEs) Market Forecast to 2028 (US$ MN)
  • 8.2 Large Enterprises
    • DATA TABLE Large Enterprises Market Forecast to 2028 (US$ MN)

9 Conversational AI Market, By Application

  • 9.1 Onboarding and Employee Engagement
    • DATA TABLE Onboarding and Employee Engagement Market Forecast to 2028 (US$ MN)
  • 9.2 Customer Support
    • DATA TABLE Customer Support Market Forecast to 2028 (US$ MN)
  • 9.3 Customer Engagement and Retention
    • DATA TABLE Customer Engagement and Retention Market Forecast to 2028 (US$ MN)
  • 9.4 Branding and Advertisement
    • DATA TABLE Branding and Advertisement Market Forecast to 2028 (US$ MN)
  • 9.5 Personal Assistant
    • DATA TABLE Personal Assistant Market Forecast to 2028 (US$ MN)
  • 9.6 Data Privacy and Compliance
    • DATA TABLE Data Privacy and Compliance Market Forecast to 2028 (US$ MN)
  • 9.7 Other Applications
    • DATA TABLE Other Applications Market Forecast to 2028 (US$ MN)
    • 9.7.1 Campaign Analysis and Data Aggregation
    • DATA TABLE Campaign Analysis and Data Aggregation Market Forecast to 2028 (US$ MN)

10 Conversational AI Market, By End User

  • 10.1 Media and Entertainment
    • DATA TABLE Media and Entertainment Market Forecast to 2028 (US$ MN)
  • 10.2 IT & Telecommunications
    • DATA TABLE IT & Telecommunications Market Forecast to 2028 (US$ MN)
  • 10.3 Retail and E-commerce
    • DATA TABLE Retail and E-commerce Market Forecast to 2028 (US$ MN)
  • 10.4 Healthcare and Life Sciences
    • DATA TABLE Healthcare and Life Sciences Market Forecast to 2028 (US$ MN)
  • 10.5 Travel and Hospitality
    • DATA TABLE Travel and Hospitality Market Forecast to 2028 (US$ MN)
  • 10.6 Banking, Financial Services and Insurance (BFSI)
    • DATA TABLE Banking, Financial Services and Insurance (BFSI) Market Forecast to 2028 (US$ MN)
  • 10.7 Other End Users
    • DATA TABLE Other End Users Market Forecast to 2028 (US$ MN)
    • 10.7.1 Energy and Utilities
    • DATA TABLE Energy and Utilities Market Forecast to 2028 (US$ MN)
    • 10.7.2 Government
    • DATA TABLE Government Market Forecast to 2028 (US$ MN)
    • 10.7.3 Manufacturing
    • DATA TABLE Manufacturing Market Forecast to 2028 (US$ MN)
    • 10.7.4 Education
    • DATA TABLE Education Market Forecast to 2028 (US$ MN)
    • 10.7.5 Automotive
    • DATA TABLE Automotive Market Forecast to 2028 (US$ MN)

11 Conversational AI Market, By Geography

  • 11.1 North America
    • DATA TABLE North America Market Forecast by Countries to 2028 (US$ MN)
    • 11.1.1 US
    • 11.1.2 Canada
    • 11.1.3 Mexico
  • 11.2 Europe
    • DATA TABLE Europe Market Forecast by Countries to 2028 (US$ MN)
    • 11.2.1 Germany
    • 11.2.2 U.K
    • 11.2.3 Italy
    • 11.2.4 France
    • 11.2.5 Spain
    • 11.2.6 Rest of Europe
  • 11.3 Asia Pacific
    • DATA TABLE Asia Pacific Market Forecast by Countries to 2028 (US$ MN)
    • 11.3.1 China
    • 11.3.2 Japan
    • 11.3.3 India
    • 11.3.4 Australia
    • 11.3.5 New Zealand
    • 11.3.6 Rest of Asia Pacific
  • 11.4 Middle East
    • DATA TABLE Middle East Market Forecast by Countries to 2028 (US$ MN)
    • 11.4.1 Saudi Arabia
    • 11.4.2 UAE
    • 11.4.3 Rest of Middle East
  • 11.5 Latin America
    • DATA TABLE Latin America Market Forecast by Countries to 2028 (US$ MN)
    • 11.5.1 Argentina
    • 11.5.2 Brazil
    • 11.5.3 Rest of Latin America
  • 11.6 Rest of the World (RoW)
    • DATA TABLE Rest of the World (RoW) Market Forecast by Countries to 2028 (US$ MN)
    • 11.6.1 South Africa
    • 11.6.2 Others

12 Key Player Activities

  • 12.1 Acquisitions & Mergers
  • 12.2 Agreements, Partnerships, Collaborations and Joint Ventures
  • 12.3 Product Launch & Expansions
  • 12.4 Other Activities

13 Leading Companies

  • 13.1 Google
  • 13.2 Kore.AI
  • 13.3 Avaamo
  • 13.4 Conversica
  • 13.5 Haptik
  • 13.6 Rasa
  • 13.7 Solvvy
  • 13.8 Pypestream
  • 13.9 Inbenta
  • 13.10 Microsoft
  • 13.11 AWS
  • 13.12 IBM
  • 13.13 Oracle
  • 13.14 Nuance
  • 13.15 Baidu
  • 13.16 SAP
  • 13.17 Artificial Solutions

List of Tables

  • Table 1 Global Conversational AI Market By Region, Market Forecast (2017-2028) (US $MN)
  • Table 2 Global Conversational AI Market By Technology, Market Forecast (2017-2028) (US $MN)
  • Table 3 Global Conversational AI Market By Automated Speech Recognition (ASR), Market Forecast (2017-2028) (US $MN)
  • Table 4 Global Conversational AI Market By Machine Learning and Deep Learning, Market Forecast (2017-2028) (US $MN)
  • Table 5 Global Conversational AI Market By Natural Language Processing (NLP), Market Forecast (2017-2028) (US $MN)
  • Table 6 Global Conversational AI Market By Deployment Mode, Market Forecast (2017-2028) (US $MN)
  • Table 7 Global Conversational AI Market By Cloud, Market Forecast (2017-2028) (US $MN)
  • Table 8 Global Conversational AI Market By On-Premises, Market Forecast (2017-2028) (US $MN)
  • Table 9 Global Conversational AI Market By Type, Market Forecast (2017-2028) (US $MN)
  • Table 10 Global Conversational AI Market By Intelligent IVR system, Market Forecast (2017-2028) (US $MN)
  • Table 11 Global Conversational AI Market By Intelligent Virtual Assistants (IVA), Market Forecast (2017-2028) (US $MN)
  • Table 12 Global Conversational AI Market By Chatbots, Market Forecast (2017-2028) (US $MN)
  • Table 13 Global Conversational AI Market By Component, Market Forecast (2017-2028) (US $MN)
  • Table 14 Global Conversational AI Market By Services, Market Forecast (2017-2028) (US $MN)
  • Table 15 Global Conversational AI Market By Support and Maintenance, Market Forecast (2017-2028) (US $MN)
  • Table 16 Global Conversational AI Market By Training and Consulting, Market Forecast (2017-2028) (US $MN)
  • Table 17 Global Conversational AI Market By System Integration and Testing, Market Forecast (2017-2028) (US $MN)
  • Table 18 Global Conversational AI Market By Platform, Market Forecast (2017-2028) (US $MN)
  • Table 19 Global Conversational AI Market By Organization Size, Market Forecast (2017-2028) (US $MN)
  • Table 20 Global Conversational AI Market By Small and Medium-sized Enterprises (SMEs), Market Forecast (2017-2028) (US $MN)
  • Table 21 Global Conversational AI Market By Large Enterprises, Market Forecast (2017-2028) (US $MN)
  • Table 22 Global Conversational AI Market By Application, Market Forecast (2017-2028) (US $MN)
  • Table 23 Global Conversational AI Market By Onboarding and Employee Engagement, Market Forecast (2017-2028) (US $MN)
  • Table 24 Global Conversational AI Market By Customer Support, Market Forecast (2017-2028) (US $MN)
  • Table 25 Global Conversational AI Market By Customer Engagement and Retention, Market Forecast (2017-2028) (US $MN)
  • Table 26 Global Conversational AI Market By Branding and Advertisement, Market Forecast (2017-2028) (US $MN)
  • Table 27 Global Conversational AI Market By Personal Assistant, Market Forecast (2017-2028) (US $MN)
  • Table 28 Global Conversational AI Market By Data Privacy and Compliance, Market Forecast (2017-2028) (US $MN)
  • Table 29 Global Conversational AI Market By Other Applications, Market Forecast (2017-2028) (US $MN)
  • Table 30 Global Conversational AI Market By Campaign Analysis and Data Aggregation, Market Forecast (2017-2028) (US $MN)
  • Table 31 Global Conversational AI Market By End User, Market Forecast (2017-2028) (US $MN)
  • Table 32 Global Conversational AI Market By Media and Entertainment, Market Forecast (2017-2028) (US $MN)
  • Table 33 Global Conversational AI Market By IT & Telecommunications, Market Forecast (2017-2028) (US $MN)
  • Table 34 Global Conversational AI Market By Retail and E-commerce, Market Forecast (2017-2028) (US $MN)
  • Table 35 Global Conversational AI Market By Healthcare and Life Sciences, Market Forecast (2017-2028) (US $MN)
  • Table 36 Global Conversational AI Market By Travel and Hospitality, Market Forecast (2017-2028) (US $MN)
  • Table 37 Global Conversational AI Market By Banking, Financial Services and Insurance (BFSI), Market Forecast (2017-2028) (US $MN)
  • Table 38 Global Conversational AI Market By Other End Users, Market Forecast (2017-2028) (US $MN)
  • Table 39 Global Conversational AI Market By Energy and Utilities, Market Forecast (2017-2028) (US $MN)
  • Table 40 Global Conversational AI Market By Government, Market Forecast (2017-2028) (US $MN)
  • Table 41 Global Conversational AI Market By Manufacturing, Market Forecast (2017-2028) (US $MN)
  • Table 42 Global Conversational AI Market By Education, Market Forecast (2017-2028) (US $MN)
  • Table 43 Global Conversational AI Market By Automotive, Market Forecast (2017-2028) (US $MN)

NOTE: Tables for North America, Europe, Asia Pacific, Middle East, Latin America and Rest of the World are represented in the same manner above.