The Mobile Operator channel addresses the strategies of leading operators and
operating groups globally, including their market tactics and emerging trends
in business management, pricing, distribution, customer acquisition and
retention. The service tracks key performance data, including subscriber
numbers, revenues and ARPU.
Research Agenda
Analysis:
- CDN operators and pure play providers: The business case for content owners
- Net neutrality: preserving a level playing field or a barrier to
innovation?
- Superfast broadband strategies: bundling and substitution strategies for
LTE and fibre
- Connecting Africa: business opportunities for global carriers
- CDN opportunities for telcos beyond content: identifying new segments for
application and service acceleration
- Big Data: Business models and revenue opportunities for telcos
- The future of the wholesale function: from engineering to business
development
- Digital services partnerships and bundling strategies for telcos
- Best practive in innovation strategy for telcos
- Positioning LTE: branding and marketing strategies to enhance customer
adoption and usage of LTE
- The game of trust: the Identity Management opportunity for telcos
- The role of Big Data in delivering and managing a first-class Customer
Experience
- The customer journey: segmentation, CEM and loyalty strategies to maximise
customer profitability
- Cross- and multi-channel retail strategies for telcos: enhancing customer
touchpoints to maximise customer profitability
- Assessing the impact of LTE on customer usage behaviour
- Reassessing the connected device opportunity for telcos: strategies for
next-generation pricing, bundling and subsidy
Market Data:
- Femtocell deployments and trials
- Track the progress of femtocell roll-out which includes, where
available, launch dates, tariffing and commercial status.
- Informa roaming retail pricing survey
Forecasts:
- Future mobile voice forecasts and strategies
- Track the evolving cellular voice sector. Incorporating circuit-switched
voice, and disruptive voice technologies including VoIP, video calling and
rich communication services (RCS). Outputs include users, usage (events and
MB volumes) and revenues split out by: region; mobile and portable devices;
and cellular and Wi-Fi platforms.
- Multiplay readiness forecasting tool
- Track the potential for multiplay bundles in 46 of the world's
most-populated countries. Compare forecasts for users and households
subscribed to portable broadband and fixed broadband services, mobile
handset and digital pay-TV, including dual- and triple-play services.
- Retail and distribution forecasts
- Track global retail revenues for telecom devices (non-smartphones,
smartphones, tablets and set top boxes). The metrics contains segmentation
by retail sectors by operator-owned and independent retailers (specialist
and mass market). It also provides a regional split among the different
retail channels brick and mortar, online and telesales.
- MVNO subscription forecasts
- Global, regional and country forecasts.
- Multiscreen readiness index
- Track the potential for multiscreen services in 46 of the world's
most-populated countries. Metrics are based on forecasts for three key forms
of service delivery to mobile, PC, and TV screens: mobile broadband, fixed
broadband and pay TV.
- Mobile roaming forecasts
- Global mobile roaming users, traffic and revenues forecasts. Contains
filters enabling segmentation and analysis of the data by region and market
segment. The market segments detailed are consumers and businesses, data and
voice.
Conference Papers:
- MVNO Industry Summit Latam 2013
- Digital Services Congress 2013
- Global Messaging World Congress 2013
- LTE World Summit 2013
- SIMposium Global 2013
- Cloud World Forum 2013
- Big Data World Congress
- CDN World Congress
- LTE Africa
- MVNO Industry Summit 2013
- LTE Asia 2013
- Cloud World Forum USA 2013
- Pricing Mobile Data 2013
- AfricaCom 2013
- Mobile Roaming Europe 2013
