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市場調查報告書

全球B2C 電子商務&線上付款市場上的違法行為

Fraud in Global B2C E-Commerce & Online Payment 2014

出版商 yStats.com GmbH & Co. KG 商品編碼 317556
出版日期 內容資訊 英文 77 Pages/Charts
商品交期: 最快1-2個工作天內
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全球B2C 電子商務&線上付款市場上的違法行為 Fraud in Global B2C E-Commerce & Online Payment 2014
出版日期: 2014年10月30日 內容資訊: 英文 77 Pages/Charts
簡介

B2C 電子商務的成長,受到違法行為的影響。根據調查,在全球中沒有網路購物經驗的消費者的3分之一以上,提出對個人資料外洩的畏懼,或線上付款的信賴不足之理由。

本報告提供全球B2C 電子商務及線上付款市場上主要違法行為與課題、線上零售、由於畏懼違法行為對行動商務及跨境電子商務的發展的影響、防止線上、行動電子商務、付款的違法行為採用的主要的工具、全世界的電子商務違法行為管理解決方案的供應商等相關調查彙整,為您概述為以下內容。

第1章 經營管理摘要

第2章 全球

  • B2C 電子商務的違法行為&安全趨勢
  • 網路消費者的主要顧慮事項:網路消費者比率
  • 不進行網路購物的理由:網路購物的消費者比例
  • 由於個人資料安全的疑慮而不進行網路購物的消費者的佔有率:各主要國家
  • 由於對線上付款方式的信賴不足而不進行網路購物的消費者的佔有率:各主要國家
  • 包含線上,認為最安全的付款方式:消費者比率,各年齡層
  • 消費者在電子商務商家用的認證方式
  • 行動商務違法行為&安全趨勢
  • 不進行行動消費的理由:不進行行動消費的消費者比例
  • 行動違法行為的風險認識的明細:電子商務違法行為的比較,商家比率
  • 行動商務的特定違法行為防止工具的必要性的認識:商家比率
  • 商家認識的防止行動違法行為的主要工具:排名
  • 跨境B2C 電子商務違法行為&安全趨勢
  • 違法電子商務交易數最多的、最少的前五名國家
  • 違法電子商務交易數最多的、最少的方式
  • 主要的電子商務非法貿易偵測企業概要

第3章 北美

  • 北美(地區)
  • 美國
  • 加拿大

第4章 亞太地區

  • 亞太地區
  • 中國
  • 日本
  • 澳洲
  • 泰國

第5章 歐洲

  • 歐洲(地區)
  • 英國
  • 德國
  • 法國
  • 俄羅斯

第6章 南美

  • 南美(地區)
  • 巴西

第7章 中東

  • 中東(地區)
  • UAE

第8章 非洲

  • 非洲(地區)
  • 南非
  • 摩洛哥
目錄
Product Code: 1116

Fraud Fears Hamper Growth of Online Retail

The growth of B2C E-Commerce is affected by fraud, as surveys show that more than a third of consumers worldwide who do not yet shop online state that their fear for personal data breach or lack of trust to online payments is the reason. Distrust is especially high in European countries, while consumers in the USA and China have more confidence in the online purchase process. Generally, consumers trust offline payments more than online, and online payments more than mobile. E-Money payments are highlighted as the most trusted online payment method among consumer groups of all ages, while young adults under 35 have the highest trust rates toward the safety of online and mobile payments.

Another major trend is that fraud follows the consumer movement from shopping on computers to the use of mobile devices. The security concerns of merchants and consumers present a challenge to faster adoption and growth of M-Commerce and mobile payments. Over a third of consumers worldwide do not shop or pay with mobile devices because of security concerns, while over half of merchants consider mobile commerce to be riskier than general E-Commerce. It is widely acknowledged that M-Commerce requires tailored fraud prevention tools, such as ID authentication, secure mobile payment methods and device ID.

Cross-border B2C E-Commerce remains the most frequent focus for E-Commerce fraud. Knowledge of fraud profiles of different countries is an important part of the cross-border marketing strategy, as some nations have a much higher likelihood of fraud than the worldwide average.

Fraud in E-Commerce has spawned the growth of the prevention and detection industry. Fraud solution providers with worldwide reach include companies based primarily in the USA and Europe, including subsidiaries of card companies such as Acertify of American Express, CyberSource of Visa and DataCash of MasterCard. A wave of acquisitions ran through the online fraud prevention industry this year, as large payments and online security providers aimed at expanding their E-Commerce fraud prevention portfolios. Payment service and fraud management provider Ogone was acquired by payments company Ingenico Group, while fraud prevention and risk management company Retail Decisions was acquired by banking and payments solution provider ACI Worldwide. Meanwhile, security and fraud solution companies such as TeleSign and TreatMetrix raised multi-million dollar investments in 2014.

Questions Answered in This Report

  • What are the major fraud and security issues in global B2C E-Commerce and online payment
  • How does fear of fraud affect development of online retail, M-Commerce and cross-border E-Commerce
  • What major tools are employed to prevent fraud in online and mobile commerce and payments
  • Who are the providers of E-Commerce fraud management solutions on the worldwide scale

SAMPLES

Covered Countries/Regions: Global, North America, Asia-Pacific, Europe, Latin America, Middle East, Africa, USA, Canada, China, Japan, Australia, Thailand, Malaysia, UK, France, Russia, Germany, Brazil, UAE, South Africa, Morocco.

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  • 3. A “Global Site License” means that up to ten (10) worldwide users of an organization shall be entitled to access the report

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Table of Contents

1. Management Summary

2. Global

  • B2C E-Commerce Fraud & Security Trends, 2014
  • Major Concerns about Online Shopping, in % of Online Shoppers, May 2014
  • Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013
  • Share of Consumers who Do Not Shop Online Because of Personal Data Security Concerns, by Selected Countries, in %, 2013
  • Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013
  • Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014
  • Share of E-Commerce Merchants Using Consumer Authentication, in %, 2014
  • Consumer Authentication Methods Used by E-Commerce Merchants, in %, 2014
  • M-Commerce Fraud & Security Trends, 2014
  • Reasons for Not Shopping on Mobile, in % of Consumers who Do Not Shop on Mobile, 2013
  • Breakdown of Perception of Risk of Mobile Fraud, Compared to E-Commerce Fraud, in % of Merchants, 2013
  • Perception of Need of Specific Fraud Prevention Tools for M-Commerce, in % of Merchants, 2012 & 2013
  • Major Tools to Prevent Mobile Fraud as Perceived by Merchants, by Rank, 2012 & 2013
  • Cross-Border B2C E-Commerce Fraud & Security Trends, 2014
  • Top Five Countries Most and Least Likely to Have a Fraudulent E-Commerce Transaction, Q1 2014
  • Top Methods Most and Least Likely to Have a Fraudulent E-Commerce Transaction, Q1 2014
  • Overview of Selected E-Commerce Fraud Detection Companies, October 2014

3. North America

  • 3.1. North America (Regional)
    • Retailers' Revenue Loss to Online Fraud, in USD billion, and in % Average Share of Online Revenue, 2010 - 2012
    • Card Not Present Credit Card Fraud Losses, in USD billion, 2011 - 2013
  • 3.2. USA
    • Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014
    • Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014
    • Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014
  • 3.3. Canada
    • Card Not Present Fraud Loss in Canada, in CAD million, 2012 & 2013

4. Asia-Pacific

  • 4.1. Asia-Pacific (Regional)
    • Top Factors in Online Shopping, incl. Security, in % of Online Shoppers, 2013
  • 4.2. China
    • Breakdown of Perception of Mobile Payment Security, in % of Mobile Internet Users, 2013
    • Recognition of Mobile Payment Risks, in % of Mobile Internet Users, 2013
  • 4.3. Japan
    • Number of Cases where Online Shoppers Required Consultation upon Encountering Fraud Issues with Prepayment in E-Commerce, in Units, 2011-2013
  • 4.4. Australia
    • Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 - 2013
  • 4.5. Thailand
    • Reasons for Not Shopping Online, in % of Internet Users, 2013 4.6. Malaysia
    • Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013

5. Europe

  • 5.1. Europe (Regional)
    • Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Less than Once a Month, by Selected Countries, September 2013
    • Concerns about Use of Online Banking and Online Shopping in the EU, in % of Internet Users, March 2012 & June 2013
    • Share of Internet Users who are Concerned about Security of Online Payments in Online Banking and Online Shopping in the EU, by Country, June 2013 & March 2012
  • 5.2. UK
    • Fraud Losses in Online Card Spending, in GBP million, 2008 & 2012
    • Online Card Payment Fraud, in GBP million, by Fraud Against UK-Based Online Retailers and Overseas-Based Online Retailers, 2012 & 2013e
  • 5.3. Germany
    • Most Important Factors in M-Commerce, incl. Mobile Payment Security, in % of Online Shoppers, 2013
    • Value of Card Not Present Fraud, in EUR million and in % Year-on-Year Change, 2008 - 2013
  • 5.4. France
    • Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of Transactions, 2009 - 2013
    • Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014
    • Breakdown of Fraud in Domestic Card Not Present Transactions, by Sectors, in %, 2013
  • 5.5. Russia
    • Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013
    • The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013
    • Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012
    • Value of Card Not Present Fraud, in RUB million and in % Year-on-Year Change, 2008 - 2013

6. Latin America

  • 6.1. Latin America (Regional)
    • Annual Value of E-Commerce Fraud and Banking Fraud, in USD million, 2013
  • 6.2. Brazil
    • Breakdown of Financial Transaction Fraud Losses, by Offline and Online, incl. E-Commerce, in % and in BRL million, 2013
    • Major Concerns about Online Shopping, incl. Online Fraud, in % of Consumers, 2014e

7. Middle East

  • 7.1. Middle East (Regional)
    • Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, by Middle East and Worldwide, 2013
  • 7.2. UAE
    • Breakdown of Perception of the Most Important Factors in Online Shopping, in % of Online Shoppers, 2012
    • Breakdown of the Main Reasons to Not Shop Online, in % Consumers Who Do Not Shop Online, 2012

8. Africa

  • 8.1. Africa (Regional)
    • Share of Internet Users who Do Not Shop Online Because of Concerns about Safety of Online Payment Transactions, by Selected Countries, in %, January 2014
  • 8.2. South Africa
    • Breakdown of Concern Over Providing Credit Card or Banking Information When Shopping Online, in % of Internet Users, 2012
  • 8.3. Morocco
    • Reasons Not to Shop Online, in % of Consumers Who Do Not Shop Online, May 2013
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