|
|
|
市場調查報告書
以電話通訊為基礎的UC（整合通訊）市場
Telephony-Based Unified Communications 2007: Improved Enterprise Efficiency versus the Perceived Pain of Adoption
|
以電話通訊為基礎的UC（整合通訊）市場 是由出版商Wainhouse Research, LLC在2006年11月所出版的。
這份英文市場調查報告書包含260 pages, 73 figures 價格從美金1995起跳。
Abstract
Executive Summary
Companies of all types and sizes are acknowledging the competitive need to
streamline the flow of knowledge and information worker expertise within the
enterprise, regardless of where in the world that knowledge and expertise need
be applied. The big economic wins in this decade and the next will likely go
to those companies, and their key suppliers, who are able to flatten and
accelerate their knowledge chains. A new paradigm for real-time, ad-hoc global
collaboration called unified communications provides a framework for doing so.
Unified communications is an emerging market, fragmented in definition as well
as in functionality. We define a unified communications system as one that
includes elements of presence, instant messaging, voice and/or voice
conferencing, web or data collaboration, unified messaging, mobility, and/or
video conferencing.
This report focuses on the telephony market because voice is a key
business-enabling technology and many telephony vendors offer unified
communications applications that tightly integrate with their PBX solutions.
Readers will gain an understanding of the companies, products, and services
that compose this large and emerging market segment. They will also acquire a
sense of how the market is developing and the trends for the future, including
the perceived gain unified communications can bring versus its pain of
adoption. This report will give both end users and vendors a sense of what
they should watch for as barriers to entry are smashed, old heavy-iron
strategies are crushed, and a new unified communications paradigm based on
open standards, PBXs as software, rich presence, and multimodal ad-hoc
collaborative capabilities emerges.
Study coverage:
- 260 pages
- 73 figures
- 20 vendor profiles
- 16 vendor product matrices
- end user survey data
Companies Covered:
- 3Com
- Aastra Intecom
- Alcatel
- AltiGen Communications
- Avaya
- Cisco
- Dialexia
- Digium
- Ericsson
- Interactive Intelligence
- Inter-Tel
- Mitel
- NEC
- Nortel
- ShoreTel
- Siemens
- Sphere Communications
- Toshiba
- Vertical Communications
- Zultys
Table of Contents
1. INTRODUCTION
- The Rise of Unified Communications
- Market Approaches to Unified Communications
- Focus on Telephony-Based Unified Communications
2. MARKET OVERVIEW AND TRENDS
- Unified Communications Market Awareness
- Migrating to Unified Communications
- Presence
- Find Me/Follow Me/Hide Me
- From Vertical to Horizontal Infrastructures
- Migration Toward SIP
- Service-Oriented Architectures and Workflow Integration
- Telephony: Just Another Application on the Network?
- Unified Communications Sales and Sales Models
- Customer Return on Investment: Where's the Money?
- Productivity Measurement
- Installation Size
- Mobility
- Role of IMS
3. COMPANY OVERVIEWS
- 3Com
- Aastra Intecom
- Alcatel
- AltiGen Communications
- Avaya
- Cisco Systems
- Dialexia Communications
- Digium
- Ericsson
- Interactive Intelligence
- Inter-Tel
- Mitel Corporation
- NEC Unified Solutions
- Nortel Networks
- ShoreTel
- Siemens Communications
- Sphere Communications
- Toshiba
- Vertical Communications
- Zultys Technologies
4. ANALYSIS & OPINION
- Rolling Out Unified Communications
- The Rush to SIP and the SIP Paradox
- Open Source SIP PBXs
- SOA, Workflow Optimization, and Cultural Inertia
- Perceived Pain of Adoption
- Personas and Roles
- Wildcards and Competing with Free
- Continuous Partial Attention or Frazzing
- Multiple Centers for Call Control
- The Influence of IBM, Microsoft, and Cisco
- Unified Communications: The Market That Never Grew Up?
- Concluding Thoughts for Vendors and End Users
APPENDIX 1: END USER SURVEY RESULTS
- Results Categorized By Enterprise Vertical
- Noteworthy Observations
- Presence and Instant Messaging Usage
- IP Telephony Deployment Within the Enterprise
- UC Applications Bought with IP PBX
- End User UC Buying: Bundled, Single Vendor, or Multi-vendor
- End User Unified Communications Deployment Strategies
- Adoption of LCS, Sametime, or Another Presence Server
- Integrated Functions Deployed with a Presence Server
APPENDIX 2: VENDOR PRODUCT MATRICES
- Unified Communications Solution Overview
- Base PBX Information
- Client Interfaces Supported
- Unified Communications Client Functionality
- Integration with Third-Party Applications
- Presence and Instant Messaging
- Audio Bridge Characteristics and Capabilities
- Web Conferencing Servers
- Unified Messaging
- Speech Access
- Find Me/Follow Me/Hide Me
- Videoconferencing
List of Figures
- Figure 1: Capabilities of a Unified Communications system
- Figure 2: Unified Communications integrates applications, services,
devices, and media
- Figure 3: Vendor approaches to the Unified Communications market
- Figure 4: The strategic value of Unified Communications on top of IP
Telephony
- Figure 5: Instant messaging use among business end users
- Figure 6: Migration to IP telephony and Unified Communications
- Figure 7: The old vertical (upper) versus the new horizontal (lower)
telephony market
- Figure 8: Percentage of mobile workers in the US and Europe
- Figure 9: Bridging enterprise UC services with carrier IMS-based UC
services
- Figure 10: Vendors classified by primary target customer size
- Figure 11: Aastra's Telecom Heritage
- Figure 12: The technology capability-assimilation gap between vendors and
enterprises
- Figure 13: Unified communications adoption will lag IP Telephony adoption
- Figure 14: Technology trajectories for sustaining and disruptive
innovations
- Figure 15: Interfacing third-party applications with unified
communications using SOA
- Figure 16: Multiple centers for call control may exist in mixed vendor
solutions
- Figure 17: End user classification breakdown by vertical
- Figure 18: Respondent geographical region
- Figure 19: Presence and IM Usage - Total Group
- Figure 20: Presence/IM in Education
- Figure 21: Presence/IM in Financial/Insurance
- Figure 22: Presence/IM in Government
- Figure 23: Presence/IM in Military
- Figure 24: Presence/IM in Government/Military
- Figure 25: Presence/IM in Medical/Pharmaceutical
- Figure 26: Presence/IM in Professional Services
- Figure 27: Presence/IM in Technology/Engineering
- Figure 28: IP Telephony Deployment - Total Group
- Figure 29: IP Telephony Deployment in Education
- Figure 30: IP Telephony Deployment in Financial/Insurance
- Figure 31: IP Telephony Deployment in Government
- Figure 32: IP Telephony Deployment in Military
- Figure 33: IP Telephony Deployment in Government/Military
- Figure 34: IP Telephony Deployment in Medical/Pharmaceutical
- Figure 35: IP Telephony Deployment in Professional Services
- Figure 36: IP Telephony Deployment in Technology/Engineering
- Figure 37: UC applications bought with IP PBX - Total Group
- Figure 38: UC applications bought with IP PBX - Education
- Figure 39: UC applications bought with IP PBX - Financial
Services/Insurance
- Figure 40: UC applications bought with IP PBX - Government
- Figure 41: UC applications bought with IP PBX - Military
- Figure 42: UC applications bought with IP PBX - Government/Military
- Figure 43: UC applications bought with IP PBX - Medical/Pharmaceutical
- Figure 44: UC applications bought with IP PBX - Professional Services
- Figure 45: UC applications bought with IP PBX - Technology/Engineering
- Figure 46: User buying of UC capabilities - bundled, single vendor or
multi-vendor
- Figure 47: UC deployment strategies - Total Group
- Figure 48: UC deployment strategies - Education
- Figure 49: UC deployment strategies - Financial Services/Insurance
- Figure 50: UC deployment strategies - Government
- Figure 51: UC deployment strategies - Military
- Figure 52: UC deployment strategies - Military
- Figure 53: UC deployment strategies - Medical/Pharmaceutical
- Figure 54: UC deployment strategies - Professional Services
- Figure 55: UC deployment strategies - Technology/Engineering
- Figure 56: LCS, Sametime, Other presence server adoption - Total Group
- Figure 57: LCS, Sametime, Other presence server adoption - Education
- Figure 58: LCS, Sametime, Other presence server adoption -
FinanceServ/Insurance
- Figure 59: LCS, Sametime, Other presence server adoption - Government
- Figure 60: LCS, Sametime, Other presence server adoption - Military
- Figure 61: LCS, Sametime, Other presence server adoption -
Government/Military
- Figure 62: LCS, Sametime, Other presence server adoption - Medical
Pharmaceutical
- Figure 63: LCS, Sametime, Other presence server adoption - Professional
Services
- Figure 64: LCS, Sametime, Other presence server adoption -
Technology/Engineering
- Figure 65: UC options purchased with presence server - Total Group
- Figure 66: UC options purchased with presence server - Education
- Figure 67: UC options purchased with presence server - Financial
Services/Insurance
- Figure 68: UC options purchased with presence server - Government
- Figure 69: UC options purchased with presence server - Military
- Figure 70: UC options purchased with presence server - Government/Military
- Figure 71: UC options purchased with presence server -
Medical/Pharmaceutical
- Figure 72: UC options purchased with presence server - Professional
Services
- Figure 73: UC options purchased with presence server -
Technology/Engineering
List of Tables
- Table 1: End user classification breakdown by vertical
|
 |
