The Global Market for Mobile Managed and Professional Services: Complexities Continue to Drive Demand for Alternative Service Delivery Methods for Expanding Device Deployments
|出版商||VDC Research Group, Inc.||商品編碼||324617|
|出版日期||內容資訊||英文 41 Pages/9 Exhibits with study + 42 Exhibits with End-User Data
|行動管理服務及專業服務的全球市場:「複雜化」推動對應擴大設備引進的替代性服務交付手法的需求 The Global Market for Mobile Managed and Professional Services: Complexities Continue to Drive Demand for Alternative Service Delivery Methods for Expanding Device Deployments|
|出版日期: 2016年02月29日||內容資訊: 英文 41 Pages/9 Exhibits with study + 42 Exhibits with End-User Data||
全球企業行動專業服務的市場上，調查對象的產業部門中，預計記錄2種產業部門2位數的成長。醫療部門的年複合成長率 (CAGR)最高預計記錄12.7％ ，以及，政府部門記錄超過2015年該服務的總支出額的25％的佔有率。
This report discusses and analyzes the opportunity for organizations to outsource mobile IT services to their internal end users and external customers and partners. The desire to utilize mobile devices for an increasing range of workflows has brought to light the complexity and challenges that IT must contend with as the range of mobile solutions they support continues to expand. The increased usage of mobile devices also has IT departments reconsidering how to best deliver increasingly business-critical mobile IT services. As these trends have become more visible, enterprise mobility vendors have begun to optimize their solutions to be delivered as a managed service. Professional services firms have also seen mobility becoming a factor in most of customers' deployment environment; this has created an expanded service opportunity beyond traditional mobile hardware support and break-fix services. Mobility-oriented services to support expanding deployment environments, application and database integration, as well as security, asset management and logistics services are key areas of focus for professional services firms. Market analysis and critical considerations are offered across service categories and industry sectors. The report integrates selected findings from VDC's recent managed and professional services survey of IT decision-makers in both midmarket and enterprise organizations. (Full survey data is provided as a separate Excel spreadsheet.)
Anyone participating directly or indirectly in the development, marketing, or distribution of solutions to manage and/or support mobile deployment environments is a suitable audience. This report summarizes key market trends and important solutions we have identified through our research. Ultimately, this report is intended to educate the reader about the key participants involved in the mobile ecosystem and critically analyze prominent vendors and solutions providers.
Mobile technologies continue to push the boundaries of usability, openness, and convenience. However, expanding mobile deployments continue to expose the complexity and challenges for IT organizations as they try to support mobility themselves. While most organizations have come to recognize that mobile solutions can offer differentiation options that are worthy of investment, even forward-thinking organizations are being held back due to the desire to run a lean IT organization and the inability to demonstrate the return on their mobile investments.
Mobilizing and integrating manual business processes and workflows with modern mobile platforms is not only complex but can be costly, as many legacy applications are not being abandoned and new mobile applications require a high degree of specialized skills. For this reason, VDC sees end-to-end "as a service" mobility solutions as ultimately becoming the de facto choice for enterprises going forward. Considering the early stages of true mobile enablement in the enterprise, managed mobility services from managed service providers (MSPs), communication service providers (CSPs), and systems integrators (SIs) are poised to benefit from the current mobile boom. Smaller mobile-first SIs have been successful in winning business from much larger competitors, as they have been successful in developing and delivering complex and customized mobility solutions-while smaller mobile specialists tend to not have the scale to compete with large and established SIs on a global scale (a critical capability for large multinational organizations), large SIs often fall short when it comes to the skill sets and service options customers are looking for. Incidentally, 33% of IT decision makers identified small mobile-first SIs as their ideal managed mobility solutions partner.
Due to limited mobile IT support capabilities, organizations are expected to expand their relationships with third-party solution providers that specialize in mobile solution support and integration. A broad range of service providers has proved their ability to deliver key mobility services-specifically, the acquisition, provisioning, and support of mobile devices as well as the strategic planning that can deliver business impact to their customers, not just operating cost reductions.