The Global Market for Mobile Professional Services
|出版商||VDC Research Group, Inc.||商品編碼||298134|
|出版日期||內容資訊||英文 18 Pages; 58 Exhibits
|全球行動專門服務市場 The Global Market for Mobile Professional Services|
|出版日期: 2014年03月24日||內容資訊: 英文 18 Pages; 58 Exhibits||
With mobile device proliferation continuing, the complexity and challenges for IT organizations are just beginning to manifest. More liberal BYOD policies continue to be adopted, meaning security and management challenges will expand as mobile data traffic continues to increase. However, many businesses lack the IT and budgetary resources to properly mobile-enable their workforce. This has made outsourcing mobile IT functions critical due to the need to maintain a scalable mobile infrastructure, which can support a growing mobile workforce with key enterprise-grade mobility solution components. Managed mobility services from managed service providers (MSPs), carriers, and systems integrators (SIs) are poised to benefit from the current mobile boom.
The increasingly common expanding mobile workforce has led to an increase in demand for more sophisticated mobile solutions. Due to their limited mobile IT support capabilities, we expect organizations to expand their relationships with third-party solution providers that specialize in mobile solution support and integration. Mobilizing and integrating manual business processes and workflows with modern mobile platforms is not only complex but can be costly, as many legacy applications are not being abandoned and new mobile applications require a high degree of specialized skills. For this reason, VDC sees end-to-end “as a service” mobility solutions as the de facto choice for enterprises going forward. This is due to the ability of professional services vendors to be more involved in the planning elements of mobile enablement. These vendors have proved their ability to deliver strategic business impact to their customers, not just operating cost reductions.
[Data available in full report]
Exhibit 1: Global mobile professional services revenues by regional market (US $B)
VDC's forecast indicates that the global market for mobile professional services (inclusive of mobile systems design, application development, help desk, maintenance, depot services - repair and replace - hardware configuration, software provisioning, and training) will grow by X.XX% annually through 2017, reaching $XX.XB. The market for enterprise mobility solutions for professional services reached $X.XXB in 2013. Systems integration and deployment and maintenance (inclusive of depot services) accounted for XX% of the enterprise mobility professional service market in 2013, reaching $X.XB.
Traditional managed service providers (MSPs) are honing their mobile managed service opportunity, advancing solutions, and building out partnership networks to support their mobile service capabilities. Competition in this rapidly expanding market continues to grow, however. As large technology vendors worldwide (from leading carriers and systems integrators to traditional ISVs and OEMs) detect and evaluate this sizeable market opportunity, they will need to demonstrate their ability provide a relevant portfolio of services that complements their existing capabilities and leads to sustainable profitability growth. Differentiation and long-term viability will be secured by vendors that can demonstrate clear mobile expertise (internally or through acquisition) alongside robust customer service and support.
XX Commercial in Confidence.
Device-centric services, such as maintenance and break/fix, are core to the enterprise mobility professional services opportunity; however, as mobile deployments expand, we continue to see organizations gravitate toward solution-oriented value propositions. These services are being furthered by a variety of constituents in the mobile ecosystem. Vendors offering enterprise mobility management (EMM) solutions are having success offering EMM as a managed service; however, new opportunities have emerged for organizations to outsource their BYOD management. These services can speed new user activations and device provisioning and complement established help desk and depot services as new devices are deployed.
To address the global market opportunity for enterprise mobility professional services, regional players with mobile expertise are partnering with vendors such as the Global Enterprise Mobility Alliance (GEMA). GEMA has established first-mover advantage by partnering effectively with regional mobile-focused solution providers and has abilities to deliver professional services to key high-growth geographies.
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