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市場調查報告書
企業&政府部門行動應用服務解決方案市場的市場情報服務（2011年）：Track 3 行動應用專業服務, 第2卷 企業行動應用管理服務&主機端應用
2011 Enterprise & Government Mobility Solutions Market Intelligence Service Track 3: Enterprise Mobility professional Services Volume 2: Enterprise Mobility Managed Services & hosted Applications
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企業&政府部門行動應用服務解決方案市場的市場情報服務（2011年）：Track 3 行動應用專業服務, 第2卷 企業行動應用管理服務&主機端應用 是由出版商VDC Research Group在2011年06月所出版的。
這份英文市場調查報告書價格從美金6250起跳。
本報告，調查分析企業行動應用管理服務以及主機端應用市場，從主要產業的各家企業訪談結果，彙整行動應用管理服務以及主機端應用的導入狀況、導入計劃、導入目的・理由、導入阻礙、利用形態的喜好、選定基準等，並加入主要廠商的檔案資料等，由下列摘要形式闡述。
報告摘要
調查範圍・調查方式・訪談對象
市場規模・成長預測
- 全球的出貨預測：管理服務所支援的高耐久化裝置
- 全球的出貨預測：管理服務所支援的商用/消費者裝置
企業行動應用管理服務
- 管理服務的動向：企業行動應用服務
- 行動應用服務導入：業務相關的阻礙
- 行動應用服務導入：技術相關的阻礙
- 阻礙：IT的優先順序・安全性上的擔憂・公司內部IT技術・初期成本
- 行動應用服務的投資：重要度第1位
- IT組織的既有技術為最強
- 行動應用管理服務「解決方案堆疊」
- 高關注程度：管道為關鍵
- 行動應用管理服務的提供內容：消除管道的複雜性
- 行動應用管理服務管道的見解
- 企業行動應用管理服務的成長牽引因子
- SaaS基礎的行動應用解決方案：市場機會
- SaaS基礎的行動應用解決方案：課題
- 「IT as a Utility」：大範圍IT服務上的有意義委外服務
- 「IT as a Utility」：IT服務委外服務（年度收益別）
- 「IT as a Utility」：IT服務委外服務（IT組織層級別）
- 企業的應用導入（整體）
- 企業的應用導入（年度收益別）
- 企業的應用導入（IT組織層級別）
- Mobilized應用：狀況佳的企業核心應用
- Mobilized應用（地區別）
- Mobilized應用（年度收益別）
- Mobilized應用（IT組織層級別）
- SaaS解決方案的ISV成功：大規模/傳統型ISV的壓力
- 對於廣泛行動元件委外服務的要求
- 行動管理服務廠商所面臨的課題（整體）
- 行動管理服務廠商所面臨的課題（地區別）
- 行動管理服務廠商所面臨的課題（年度收益別）
- 行動管理服務廠商所面臨的課題（IT組織層級別）
- 行動SaaS的提供與成本的削減
- 從SaaS基礎的行動解決方案所預測的堆疊削減
競爭分析
- 管理服務廠商面臨逐漸激烈化的競爭
- MDM：依然為行動管理服務的甜蜜點
- 行動管理服務管道內的協調競爭
- 裝置的急增：企業的管理上課題
- MDM市場的概要
- 風險與相關成本：行動人員的MDM解決方案義務賦予
- MDM廠商摘要
- MDM廠商摘要：大型廠商
- MDM廠商摘要：新興廠商
分析摘要
廠商檔案資料
圖表
Abstract
Research Summary
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This report is part of our in-depth market intelligence service and will help
suppliers and other stakeholders sharpen their value propositions and
solutions development efforts in the enterprise and government mobility
marketplace. The 2011 Enterprise and Government Mobility Solutions Market
Intelligence Service analyzes the markets for enterprisemobility hardware,
software and professional services, and provides the most comprehensive and
accurate market research and analysis of the enterprise and governmentmobility
market available from any source.
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The full research program includes:
- Market Definition & Segmentation Maps
- Market Estimates & Forecasts for 2011-2015
- Competitive Position, Share & Direction
- Customer Requirements, Preferences & Investment Plans
- Channel & Other Ecosystem Participant Capabilities
- Definition & Analysis of Key Issues, Forces & Trends
This executive brief provides an overview of our coverage and analysis for
this volume.
Ways to Work With Us
This report is one of many ways VDC can help you grow your business. In
addition to published research, VDC offers a wide variety of services designed
to meet specific tactical and strategic decision support needs. All of our
services are built on a foundation of highly skilled professionals applying
robust methodologies to VDC' s large and continuously refreshe datasets.
Market Segmentation
Enterprise mobility research scope
Geographic Regions
- Americas
- EMEA
- Asia-Pacific
- Level of Ruggedness
- Fully rugged
- Rugged
- Durable/Commercial Grade
- Consumer Grade
Market Coverage
- Enterprise Vertical & Application Markets
- Field Sales / Service
- Healthcare
- Industrial / Manufacturing
- Professional Services
- Retail
- Transportation / DSD
- Utilities/Telco
- Warehousing / DC
- Government Sectors
- Military
- Federal / National/ State/Local Government Programs
- Public Safety
Technical Coverage
- Mobile Computer Form Factors
- Handheld / PDA
- Notebook/Convertible
- Slate Tablet/Media Pad
- Smartphone
- Ultra Mobile Devices
- Vehicle-Mounted / Forklift
- Wearable
Scope & Methodology
Background & Objectives
- VDC' s Enterprise Mobility Professional Services series spans two volumes
that provide market estimates, forecasts, competitive share, end-user
requirements, and channel trends for enterprise mobility professional services
including traditional break-fix, integration and deployment services to more
advanced managed services.
- This study was conducted as part of VDCResearch' s ongoing research
initiatives that examine detailed trends and end-user perceptions of a
pay-as-you-go deployment models for mobility solutions
- VDC defines a mobile managed service as an offering/solution that could
encompass a broad range of mobility related components and services such as:
configuration, applications, integration, management and maintenance - these
offerings/solutions have typically been on-premise/behind the firewall.
- Mobile managed service offerings are being brought to market via a service
delivery platform that can combine all or multiple elements of solution
design, deployment and integration, device management and maintenance, and
application hosting - all of which can be delivered on a an a la carte,
pay-as-you-go basis.
About the Team
Mobile & Wireless Team
David Krebs, Director.
Eric Klein, Senior Analyst.
Balca Korkut, Analyst.
About VDC Research
VDC Research Group (VDC) provides exceptionally detailed direct-contact market
research and consulting services to many of the world' s largest technology
suppliers, innovative start-ups and leading investors. The firm is organized
around six practices, each with its own focused area of coverage. Our clients
rely on us for highly segmented research and analysis which is derived from
our unwavering commitment to the idea that all markets are collections of
smaller market segments and that winning companies must develop and execute
strategies that are segment- specific.
Table of Contents
Executive Summary
- Page 8. X “as a service” - Now is Mobility' s Time
- Page 9. Mobile Managed Services - Drivers & Expectations
- Page 10. Managed Services Ecosystem
Research Scope, Methodology & Demographics
- Page 12. Project Overview: Mobile Managed Services & Hosted
Applications
- Page 13. Industry Detail
- Page 14. Broad Range of Vendors Interviewed
Market Size & Growth Expectations
- Page 16. WW Shipment Forecast - Rugged Device Shipments Supported
by Managed Service (MS)
- Page 17. WW Shipment Forecast - Commercial / Consumer Device
Shipments Supported by MS
- Enterprise Mobility Managed Services
- Page 19. Managed Services Trends - Enterprise Mobility
- Page 20. <$1B Organizations are Further Along in Mobile
- Page 21. Business-Related Barriers to Mobility Deployments
- Page 22. Technology-Related Barriers to Mobility Deployments
- Page 23. IT Priorities, Security Concerns, In-House IT Skills &
Initial Costs are Barriers ...
- Page 24. Investing in Mobility Ranks #1 in Importance
- Page 25. IT Organization' s Traditional Skills are Strongest
- Page 26. The Mobile Managed Services “Solution Stack”
- Page 27. While Interest Levels are High - the Channel will be the
Key ...
- Page 28. Mobile Managed Service Offerings - Making Channel
Complexity Transparent
- Page 29. View of the Mobile Managed Services Channel
- Page 30. As Device Proliferation Continues, so too will the
Attractiveness of Utilizing 3rd Parties
- Page 31. Drivers of Enterprise Mobility Managed Services
- Page 32. Opportunity for SaaS Based Mobility Solutions
- Page 33. Challenges with SaaS Based Mobility Solutions
- Page 34. “IT as a Utility” - Meaningful Outsourcing on
a Broad Range of IT Services
- Page 35. “IT as a Utility” - Outsourcing of IT Services
by Annual Revenues
- Page 36. “IT as a Utility” - Outsourcing of IT Services
by IT Organization Sophistication
- Page 37. Enterprise Application Deployments (Overall)
- Page 38. Enterprise Application Deployments (by Annual Revenues)
- Page 39. Enterprise Application Deployments (by IT Organization
Sophistication)
- Page 40. Mobilized Applications - Core Enterprise Applications
Making Gains
- Page 41. Mobilized Applications - by Region
- Page 42. Mobilized Applications - by Annual Revenues
- Page 43. Mobilized Applications - by IT Organization Sophistication
- Page 44. ISV Success with SaaS Solutions has put Pressure on Large
/ Traditional ISVs
- Page 45. The Desire to Outsource a Broad Range of Mobility
Components is Significant
- Page 46. Challenges Facing Vendors of Mobile Managed Services -
Overall
- Page 47. Challenges Facing Vendors of Mobile Managed Services - by
Region
- Page 48. Challenges Facing Vendors of Mobile Managed Services - by
Annual Revenues
- Page 49. Challenges Facing Vendors of Mobile Managed Services - by
IT Org. Sophistication
- Page 50. Mobile SaaS Offerings Require Costs Savings
- Page 51. Staff Reductions are Expected from SaaS-based Mobile
Solutions
- Page 52. Mobile SaaS Offerings Require Costs Savings
Competitive Analysis
- Page 54. Managed Service Vendors Face an Increasingly Competitive
Environment
- Page 55. MDM Remains as the Sweet Spot for Mobile Managed Services
Engagement
- Page 56. Co-opetition Within the Channel for Mobile Managed Services
- Page 57. Device Proliferation Presents a Management Challenge in
the Enterprise
- Page 58. MDM Market Overview
- Page 59. Risks & Costs Associated with a Mobile Workforce Mandate
an MDM Solution
- Page 60. MDM Vendor Summary
- Page 61. MDM Vendor Summary - Tenured Vendors
- Page 64. MDM Vendor Summary - “Insurgent” / Emerging
Vendors
Summary Observations
- Page 67. Summary Observations
Vendor Profiles
- Page 71. Vendor Profiles
- Excel files are attached in a separate document
LIST OF EXHIBITS
Overall
- Exhibit 1. Which of the following statements BEST describes your
level of involvement in your company' s purchase of enterprise applications and
services?
- Exhibit 2. Is your company currently using or planning to deploy
enterprise mobility solutions to support frontline and/or mobile workers?
- Exhibit 3. What is your organization' s principal industry
sector/business?
- Exhibit 4. Which of the following best describes your managerial
level?
- Exhibit 5. In what functional area is your job?
- Exhibit 6. Where are your organization' s headquarters located?
- Exhibit 7. With regards to your organizations deployed enterprise
mobility solution(s), please provide an approximate percentage of your
employee population that you would estimate would utilize components of
that/those solution(s)
- Exhibit 8. Assuming you were to deploy an enterprise mobility
solution(s), please provide an approximate percentage of your employee
population that you would estimate would utilize components of that/those
solution(s)
- Exhibit 9. What was the single most important BUSINESS-RELATED
barrier keeping your organization from evaluating or fully implementing an
enterprise mobility solution?
- Exhibit 10. What was the single most important TECHNOLOGY-RELATED
barrier keeping your organization from evaluating or fully implementing an
enterprise mobility solution?
- Exhibit 11. Has your organization deployed, or is your organization
planning to deploy mobile applications (“apps”) on Smartphone
and/or Tablets?
- Exhibit 12. What are your organizations approximate annual revenues?
- Exhibit 13. Approximately how many full time equivalent (FTE)
employees are there in you organization (including all branches, divisions,
and subsidiaries)?
- Exhibit 14. If your organizations were deploying and/or supporting
an enterprise mobility solution, which of the following WOULD best describe
your responsibilities for such a solution?
- Exhibit 15. How would you characterize the allocation mobile
workers in your organization based on the following categories?
- Exhibit 16. Thinking about your IT organization, how would you rate
its capabilities on each of the following areas?
- Exhibit 17. Which of the following best describes the IT philosophy
of your company?
- Exhibit 18. Approximately what percentage of your IT organization' s
applications, infrastructure, and IT skills would you characterize as
“outdated”?
- Exhibit 19. Assuming that your IT organization were approved for an
IT modernization project, how would you rate the importance of each the
following elements that would be part of the modernization process?
- Exhibit 20. Which of the following IT SERVICES does your
organization currently outsource? Which do you plan to outsource in the next
12 months? Converged telecommunications and network management services
- Exhibit 21. Which of the following ENTERPRISE APPLICATIONS does
your organization currently support or plan to support?
- Exhibit 22. Which of the following enterprise applications that you
currently support is your organization CURRENTLY “extending” or
“porting” onto mobile devices?
- Exhibit 23. Next gen. EMOB deployment models are migrating beyond
hosted apps and include a turnkey service delivery platform that combine all
or multiple elements of solution design and deployment/int., device mgmt.,
maint., and app hosting which would be delivered * GEO Crosstabulation
- Exhibit 24. Your IT organization is likely tasked with managing
many if not all of the following “components” of a typical
mobility deployment: Please rate each of the categories below as to how
compelling the ability to outsource that specific element would be to your
organization?
- Exhibit 25. Please rate the following mobile services in terms of
their level of priority regarding their inclusion in a broader mobile service
delivery platform:
- Exhibit 26. Please rate the following service providers in terms of
their level of priority regarding their inclusion in a broader mobile service
delivery platform:
- Exhibit 27. Which of the following are the three most important
factors driving the shift towards a service-based mobility deployment model?
- Exhibit 28. Approximately how much of a cost savings of your mobile
and wireless IT budget would you expect to generate from a turnkey
service-based mobile solution over the next year?
- Exhibit 29. Please rate the following subscription options on the
basis of your preference:
- Exhibit 30. Is your organization currently using or planning to
deploy a SaaS-based solution that is explicitly intended for mobile platforms
or a solution with a mobility component?
- Exhibit 31. Which of the following represents the viewpoints/ and
or approaches your organization is taking regarding SaaS-based solutions?
- Exhibit 32. Which of the following enterprise mobility specific
applications is your organization currently deploying or evaluating with a
SaaS-based model?
- Exhibit 33. Thinking about your organization, how do people become
aware of mobile solutions?
- Exhibit 34. Thinking about your organization, how do people gather
detailed info on mobile solutions?
- Exhibit 35. What Channels/Partners do you involve in the purchase
of a mobile solution?
Users
- Exhibit 35. Rank the following criteria in terms of their priority
regarding the advantages of using a SaaS rather than an on-premise software
solution for enterprise mobility applications:
- Exhibit 36. Rank the following criteria in terms of their priority
regarding the concerns of using a SaaS rather than an on-premise software
solution for enterprise mobility applications
- Exhibit 37. For your organization' s SaaS-based mobile solution, how
would you rate your satisfaction in the following?
- Exhibit 38. Rank the following criteria in terms of their priority
regarding your evaluation of mobile SaaS solution providers
- Exhibit 39. Which of the following challenges (if any) do you
anticipate with adopting a managed services approach?
- Exhibit 40. Approximately how much of a cost savings of your mobile
and wireless IT budget do you expect to generate from a SaaS-based mobile
solution over the next year?
- Exhibit 41. Has the SaaS-based mobile solution enabled IT (or
other) staff reductions OR do you expect the SaaS-based mobile solution to
enable IT (or other) staff reductions?
- Exhibit 42. In which areas was IT staff reduced?
- Exhibit 43. Rate the following SaaS SUBSCRIPTION options on the
basis of your preference
- Exhibit 44. Rate the following SaaS PAYMENT options on the basis of
your preference
- Exhibit 45. Approximately how long did it take to get your
SaaS-based mobility solution(s) up and running?
- Exhibit 46. How did that compare to the expected time to get the
SaaS-based mobility solution(s) up and running?
- Exhibit 47. Through what type of interface do you use/want to use
your mobile SaaS applications?
- Exhibit 48. What is the uptime percentage your SaaS vendor is
guaranteeing?
Evaluators
- Exhibit 49. If your org were to deploy apps via SaaS, please rank
the following criteria in terms of their priority regarding the adv of using a
SaaS rather than an on-premise SW solution for EMOB apps
- Exhibit 50. If your org were to deploy apps via SaaS, please rank
the following criteria in terms of their priority regarding the concerns of
using a SaaS rather than an on-premise SW solution for EMOB apps:
- Exhibit 51. If your organization was evaluating mobile SaaS
solution providers, please rank the following criteria in terms of their
priority
- Exhibit 52. If your organization decided to adopt a managed
services approach to maintaining and supporting mobile workers, which of the
following challenges would you anticipate?
- Exhibit 53. If your organization made the decision to adopt SaaS
based mobile solutions, approximately how much of a cost savings of your
mobile and wireless IT budget would you expect?
- Exhibit 54. If your organization made the decision to adopt SaaS
based mobile solutions, do you think that decision would bring IT (or other)
staff reductions?
- Exhibit 55. Which IT staffing areas would you anticipate would have
their staff reduced?
- Exhibit 56. If your organization made the decision to adopt SaaS
based mobile solutions, please rate the following SaaS SUBSCRIPTION options in
terms of your preference
- Exhibit 57. If your organization made the decision to adopt SaaS
based mobile solutions, please rate the following SaaS PAYMENT options in
terms of your preference
- Exhibit 58. If your organization made the decision to adopt SaaS
based mobile solutions, approximately how long would you anticipate it would
take to get your SaaS-based mobility solution(s) up and running?
- Exhibit 59. If your organization made the decision to adopt SaaS
based mobile solutions, what type of interface would you prefer to access the
application(s)?
- Exhibit 60. If your organization made the decision to adopt SaaS
based mobile solutions, what uptime percentage would you expect the SaaS
vendor you selected to guarantee?
VENDOR PROFILES
- Agentek
- Agilysys
- Apriva
- AT&T
- Datalogic Mobile
- DecisionPoint Systems Inc.
- Fiberlink
- Honeywell Scanning and Mobility
- Hoft & Wessel
- HP Enterprise Services
- InfoLogix
- Intermec Technologies Corporation
- iPass
- Mformation Technologies
- Microsoft
- PEAK Technologies
- ProfitLine
- Psion PLC
- Quofore
- Rivermine
- Research In Motion
- Stratix Corporation
- Sybase
- Tangoe
- Tech Mahindra
- Ventyx
- Verizon Business
- Vodafone
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