全球的電源保護市場：UPS・突波抑制器（2010年）- 市場條件・機會分析（2010-2014年）- TRACK 1：用戶要件・管道分析 第1卷 UPS

全球的電源保護市場：UPS・突波抑制器（2010年）- 市場條件・機會分析（2010-2014年）- TRACK 1：用戶要件・管道分析 第1卷 UPS 是由出版商VDC Research Group在2010年07月所出版的。 這份英文市場調查報告書價格從美金4950起跳。

簡介

本報告，調查全球的UPS（不斷電系統）市場，分析UPS市場的商業價值鏈、全球電源保護裝置產品市場的概觀、各市場區塊上的UPS支出的多樣性、UPS的主要成功因素、UPS市場的通路區分等，並提供未來的展望，由下列摘要形式闡述。

第1章 報告摘要

第2章 調查範圍・調查方式

第3章 市場定義・市場區分

第4章　用戶條件・喜好・計劃

第5章　通路分析

第6章　調查・提案

第7章　附錄

圖表

UPS產品範圍

• 拓墣設計
• 能源儲存技術
• 從小型（500VA以下）至超大型（1000kva）
• 市場定義・市場區分
• 技術用語・定義
• 產業架構
• 技術・商業價值鏈

區域範圍

• 南北美
• 歐洲・中東・非洲
• 亞太地區

產業別市場範圍

• 廣播
• 能源/基礎建設
• 金融服務
• 政府/機關
• 保健
• 工業/製造業
• 軍事・航太
• 家電/住宅
• 零售
• 通訊/數據通訊
• 其他

目錄

Abstract

Report Scope

UPS PRODUCT COVERAGE

• Topologies
• Energy Storage Technologies
• Small (<500VA) -< Very Large (<1000kVA)

GEOGRAPHICAL REGION COVERAGE

• Americas
• EMEA
• APAC

VERTICAL MARKEAT COVERAGE

• Broadcasting
• Energy / Infrastructure
• Financial Services
• Government / Institutional
• Health Care
• Industrial / Manufacturing
• Military / Aerospace
• Consumer Electronics / Residential
• Retail
• Telecom / Datacom
• Other, as defined

Table of Contents

Executive Summary - Introduction

• Slide 2 The executive summary contains selected highlights from the report including:

Market Definition & Segmentation

• Slide 3 This report segments survey data along the following market segment dimensions

Commercial Value Chains in the UPS Market

• Slide 4 UPS product channels generally vary based on product types / volumes - with some exceptions

A Global View of Power Protection Product Markets

• Slide 5 Regional balance was achieved through use of VDC resources, launch partners and panels

User Survey Title / Role Representation

• Slide 6 As planned, the surveys provide a rich and varied blend of responsibilities/roles in UPS purchasing decision

Business End Users Represented Many Markets

• Slide 7 A wide array of business markets is represented with an intended emphasis on industrial manufacturing

UPS Spending Varies Greatly Between Segments

• Slide 8 Business users indicated average spending of ~$80K and consumers indicated spending of ~$270

Channels Represent A Significant Portion of Market

• Slide 9 The channel survey respondents average ~$216K each for 2009 spending on UPS products

Business Users Are More Pro-active in Replacement

• Slide 10 As expected, consumer spending patterns for UPS products / services differ materially from business users

The APAC Respondents Have the Most Positive Outlook

• Slide 11 The Americas market may be the first to stabilize as outlook in EMEA and APAC looks more uneven

The Future Application Mix for UPS is Changing

• Slide 12 For business users, there is a move to mobility and emphasis on POS operation during power events

The Backup Time Demanded for PCs May Increase

• Slide 13 A look at the future to current ratio shows the previously identified trends more clearly

A Few Key UPS Success Factors

• Slide 14 As the economy recovers, VDC recommends the following as customer centric product/service key activities

Scope & Methodology

• Slide 16 Introduction

Scope of the 2010 P2 Service

• Slide 17 The study' s regional reports cover demand for UPS and surge solutions in a range of user segments

This Report Maps User Spending Plans

• Slide 18 One of the key outputs of this research is a quantitative analysis of user spending on UPS solutions

The Core Process Includes Telephone Interviews

• Slide 19 Qualified contacts from a number of stakeholder groups were interviewed for this report

Web Surveys Form the Backbone of This Report

• Slide 20 The quantitative models in this report are based mainly on user survey inputs

Market Definition & Segmentation

• Slide 22 Introduction

Market Definition & Segmentation

• Slide 23 This report segments survey data along the following market segment dimensions

UPS Market Technical Segmentation, Part 1

• Slide 24 Key technical segmentation focuses on UPS product sizes and topologies

UPS Market Technical Segmentation, Part 2

• Slide 25 This analysis also considers a number of other technical segmentations

UPS Market User Segmentation

• Slide 26 User segmentations include a number of dimensions

Commercial Value Chains in the UPS Market

• Slide 27 UPS product channels generally vary based on product types / volumes - with some exceptions

UPS Market Channel Segmentation

• Slide 28 Channels play a critical role in market development, and they too, are a fragmented lot

User Requirements, Preferences & Plans - Introduction

• Slide 30 This section contains the following:

A Global View of Power Protection Product Markets

• Slide 31 Regional balance was achieved through use of VDC resources , launch partners and panels

User Survey Title / Role Representation

• Slide 32 As planned, the surveys provide a rich and varied blend of responsibilities/roles in UPS purchasing decision

User Survey Reveals Many People Have Input

• Slide 33 Most of the "enterprise" respondents indicated a significant role in UPS purchasing decisions

A Focus on Business That Includes Consumer Contrast

• Slide 34 As planned, the surveys provide a rich and varied mix of end users or their representatives

Business End Users Represented Many Markets

• Slide 35 Business End Users Represented Many Markets

Near Term Business Outlook is Mixed, but More Upbeat

• Slide 36 The business forecast of UPS spending is much more positive for future UPS growth

Near Term Consumer Spending Remains Cautious

• Slide 37 The consumer forecast of UPS spending is lacking confidence in the near term

UPS Spending Varies Greatly Between Segments

• Slide 38 Business users indicated average spending of ~$80K and consumers indicated spending of ~$270

Future Indications Are Positive Toward Recovery

• Slide 39 Indications beyond 2010 are more positive for business but consumers will be more cautious

Expansion / New Usage A 2:1 Ratio vs. Replacement

• Slide 40 Expansion and increasing needs for UPS protection drive growth but the replacement market is also key

Improved UPS Reliability Defers Replacement Demand

• Slide 41 Deferred replacement is a likely driver of decreased UPS spending but technology shifts are key

The Under 20.1 kVA Segment Will Have Demand Shifts

• Slide 42 As support for desktop PCs decrease, the demand profile for under 500VA shows a future decrease

IT Architecture Shifts & Expansion Drive Changes

• Slide 43 Corporate / industrial level buying for UPS is likely to increase as deferred projects come back on line

Business Users Are More Pro-active in Replacement

• Slide 44 As expected, consumer spending patterns for UPS products / services differ materially from business users

Beyond "Indoor" UPS Deployments Are Diverse

• Slide 45 There are unique market niches that can be targeted with the correct UPS for the given environment

The Application Mix for UPS Usage is Diverse

• Slide 46 For business users of UPS PCs are the still biggest (unit volume) driver

The Future Application Mix for UPS is Changing

• Slide 47 For business users, there is a move to mobility and emphasis on POS operation during power events

Consumer UPS Applications Require Smaller UPS

• Slide 48 For consumer users of UPS PCs are also the biggest (unit volume) driver

Consumer UPS Usage is Also Showing Shifts

• Slide 49 For consumer users a similar move to mobile equipment, but home medical is a likely growth segment

Product Focus on Top Specifications is Key

• Slide 50 As UPS units usually support mission critical / interruption intolerant applications, reliability is key

Stable Voltage Levels & Long Runtimes Are Sought

• Slide 51 The hardware features native to on-line and line interactive UPS are ranked among the highest for all users

Backup Times Required - 2 Trends Emerge

• Slide 52 As generator startup reliability increases, the demand for short term (6 - 15min) UPS is compressed but.....

The Backup Time Demanded for PCs May Increase

• Slide 53 A look at the future to current ratio shows the previously identified trends more clearly

"Green" Elements of Alternate Energy Are A Key

• Slide 54 There is more interest in "static" energy storage / generation methods as compared to rotary / "dynamic"

Alternate Sources Support Batteries - Extend Life

• Slide 55 Alternative UPS energy sources have not challenged batteries but they do often support them

Getting Consideration is the First Key Step

• Slide 56 There are still significant barriers to the adoption of alternative energy storage methods / sources

Knowledge & Trust Are Keys to Adoption

• Slide 57 The biggest barrier to product adoption can be breached with better support but trust will still be a barrier

Topology is Important to Those With Knowledge

• Slide 58 Topology is important, but end user knowledge is key to driving product differentiation in consumer market

Demand Topology Data Are Inconsistent With Supply

• Slide 59 Supply data shows on-line to be 97% + of 20.1 kVA and higher sales

Local Level UPS Automation S / W is Valued

• Slide 60 The software features to ensure longer battery life and unit readiness are in step with the reliability priority

UPS Efficiency is A Key Value Proposition Driver

• Slide 61 Although not immediately apparent, modularity and scalability lower overall costs in businesses that expand

After Sale Battery / Part Support is A Key Driver

• Slide 62 UPS user' s main concerns center on battery replacement logistics

Immediate Support Availability Drives Satisfaction

• Slide 63 Remote support is highly valued, but it can' t come from a community of strangers

Service Contracts Are A Hard Sell

• Slide 64 UPS users clearly value the ability to self-service their UPS after the generous warranty expires

Advertisements Build Awareness, but Experience is Key

• Slide 65 The reputation for reliability can command a price premium, but it has to be earned instead of bought

Consumers Prefer High Visibility Brands

• Slide 66 APC is the historical market leader in many segments which correlates with its very good user reputation

Brand Recognition & Reputation Affect Ratings

• Slide 67 In some cases, the brand name recognition may exceed the actual experience with the UPS product

Business Users Generally Buy from Preferred Manufacturers

• Slide 68 As expected, the large users of UPS highlight a different profile of manufactures although APC rates # 1

The Enterprise Users Preferences Differ Significantly

• Slide 69 For the large business / enterprise users, larger UPS manufacturers become more significant

"Home" Market Companies Are Generally Rated Higher - 1

• Slide 70 American power conversion (APC) is a traditional favorite for the American market in general

"Home" Market Companies Are Generally Rated Higher - 2

• Slide 71 For the EMEA users APC (p / o Schneider Elec.) still rates high, but preference for others shifts

"Home" Market Companies Are Generally Rated Higher - 3

• Slide 72 For the APAC users, Mitsubishi and Toshiba are more preferred

Channel Analysis - Introduction

• Slide 74 This section contains the following:

A Global View of the UPS Channels

• Slide 75 The regional distribution is the reflective of the survey launch methods including personal invitation

UPS Channel Business Roles

• Slide 76 As planned, the surveys and interviews provide a mix of channel business roles / types

Channel Coverage of Vertical Markets

• Slide 77 The customers of the channels have a diverse mix of business markets with industrial / energy emphasis

Channel Coverage of UPS Applications

• Slide 78 For channel customers purchasing UPS units, PCs are the still biggest (unit volume) driver

Channels Represent A Significant Portion of Market

• Slide 79 The channel survey respondents average ~$216K each for 2009 spending on UPS products

Channels Anticipate A Modest 2010 Recovery

• Slide 80 The channel forecast of UPS spending is very positive - even beyond the general business user view

Channels Are More Optimistic for the Future

• Slide 81 The channel' s optimistic view for 2010 is also carried into their longer term sentiments

Expansion Drives Growth, but Replacements Stabilize Market

• Slide 82 Expansion and increasing needs for UPS protection drive growth, but the replacement market is also key

IT Facilities Are Increasingly Outsourced

• Slide 83 Deferred replacement is a likely driver of decreased UPS spending, but technology shifts are key

Channels Confirm Shifts to Larger UPS

• Slide 84 As support for desktop PCs decrease, the demand profile for 20kVA and below UPS changes

Longer Term Spending on Large UPS Will Recover

• Slide 85 As the economic recovery is sustained, deferred spending for replacements and expansion will be reversed

The Channel Spending Categories Reflect B-B Market

• Slide 86 The channel demographics of the lower consumer as channel customer representation

Channel View of Application Trends

• Slide 87 From the channel perspective the positive POS trend is evident, but the decrease in PC coverage is muted

The Channel Rating Count Reflects Purchase Experience

• Slide 88 With the exception of APC, the channel community preferred manufacturers generally track their purchases

Channel Manufacturer Preference Vary from Users

• Slide 89 A few makers of large UPS have leading ratings by channel community members

End User Perspective of Channels - Business

• Slide 90 Business users of UPS products are more satisfied with the direct product channel

Business Users Prefer Direct Channels When Available

• Slide 91 The general B to B channel profile for business users of UPS will remain unchanged with a few exceptions

End User Perspective of Channels - Consumers

• Slide 92 Consumers of UPS products are more satisfied with the direct product channel, but may lack access

Consumers Go Retail, but May Look to Lower Cost

• Slide 93 Consumers obviously favor traditional retail locations, but the cost conscious will move to internet channels

Channel Ratings Vary by Regions

• Slide 94 The Americas respondents are much more critical than EMEA and especially APAC

Americas Respondents Prefers Direct Channel

• Slide 95 If the direct channel is not available, the specialty superstore is preferred by the Americas

Less Direct Channels Are Favored by EMEA

• Slide 96 Unlike Americas and APAC, the Internet Channel is lowly regarded by the EMEA respondents

APAC Respondents Trust Contractors

• Slide 97 The importance of service and personal business relations are reflected in APAC ratings

Business Evaluations Need Detailed Documentation

• Slide 98 A strong set of product literature and channel partner website linking are keys for B to B communication

Consumers Rely on ' On The Spot' UPS Information

• Slide 99 A strong web presence and great in store support are keys to having effective consumer communication

Observations & Recommendations - Introduction

• Slide 101 In the observations, recommendations, and expectations section, the following is shown:

The APAC Respondents Have the Most Positive Outlook

• Slide 102 The Americas market may be the first to stabilize as outlook in EMEA and APAC looks more uneven

Longer Term Outlooks Look Similar

• Slide 103 The Americas and EMEA will recover momentum but longer term APAC growth looks more promising

Significant Growth is Likely in A Few Segments

• Slide 104 The POS market, although small is clearly the leading growth segment as identified by business users

The Channel View of Application Growth Correlates

• Slide 105 The POS market, growth is further underscored by the channels

Technical Disruption Causes Decline in UPS Markets for PC

• Slide 106 The PC market, although one of the largest markets (by unit volume) for UPS will decline

Networking Eq. & UPS Support Will Likely Change

• Slide 107 The "traditional" LAN / WAN UPS usage will probably decline, but not completely

The EMEA Projection for Enterprise IT Differed Significantly

• Slide 108 As compared to all respondents from the Americas and APAC, EMEA projected this segment lower

Cost Avoidance Shifts Product Demand & Supply - Temporarily

• Slide 109 Business users of UPS deferred spending, and favored lowering short term expenses wherever possible

Within the Channels - Conflicts & Opportunities

• Slide 110 The channel structure for UPS varies between distributor and direct depending on size, but not always

Need to Get the Users Access to the Right Product at the Right Place

• Slide 111 Quality and scope of product communication and delivery channels vary significantly

Key UPS Success Factors - Part 1

• Slide 112 As the economy recovers, VDC recommends the following as customer centric product / service key activities

Key UPS Success Factors - Part 2

• Slide 113 As the economy recovers, VDC recommends the following business partner strategies

List of Exhibits

UPS General Questions (All)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY SURGE SUPPRESSION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (All)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (Consumer)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 9 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (Consumer)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (Business)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (Business)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (Large Business)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (Large Business)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (Channel)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 8 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 9 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (Channel)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (<500 Va - 10kVA UPS)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (<500 va - 10kVA UPS)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (100.1kVA up)

• EXHIBIT 1 SURVEY RESPONDENT SOURCES
• EXHIBIT 2 SURVEY RESPONDENT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDENT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDENT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDENT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDENT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDENT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDENT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDENT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (100.1 kVA and up)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (Americas)

• EXHIBIT 1 SURVEY RESPONDANT SOURCES
• EXHIBIT 2 SURVEY RESPONDANT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDANT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDANT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDANT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDANT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDANT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDANT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDANT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (Americas)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (EMEA)

• EXHIBIT 1 SURVEY RESPONDANT SOURCES
• EXHIBIT 2 SURVEY RESPONDANT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDANT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDANT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDANT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDANT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDANT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDANT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDANT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (EMEA)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

UPS General Questions (APAC)

• EXHIBIT 1 SURVEY RESPONDANT SOURCES
• EXHIBIT 2 SURVEY RESPONDANT PRODUCTS (used, plan to purchase, specify, etc)
• EXHIBIT 3 SURVEY RESPONDANT REGIONAL COVERAGE
• EXHIBIT 4 SURVEY RESPONDANT PURCHASE DECISION PROCESS ROLE
• EXHIBIT 5 SURVEY RESPONDANT PURCHASE ROLE
• EXHIBIT 6 SURVEY RESPONDANT ORGANIZATION BUSINESS TYPE
• EXHIBIT 7 SURVEY RESPONDANT ORGANIZATION BUSINESS MARKET
• EXHIBIT 8 SURVEY RESPONDANT CUSTOMERS' BUSINESS MARKET
• EXHIBIT 9 EQUIPMENT / APPLICATIONS PROTECTED BY POWER PROTECTION PRODUCTS
• EXHIBIT 10 SURVEY RESPONDANT SOURCES OF PRODUCT INFORMATION

UPS Specific Questions (APAC)

• EXHIBIT 1 LEVEL OF 2009 SPENDING FOR UPS EQUIPMENT
• EXHIBIT 2 ESTIMATE OF 2010 LEVEL OF SPENDING FOR UPS EQUIPMENT
• EXHIBIT 3 UPS SPENDING BY CATEGORY
• EXHIBIT 4 ESTIMATE OF 2010 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 5 ESTIMATE OF 2011 - 2014 SPENDING LEVEL CHANGES FOR UPS EQUIPMENT
• EXHIBIT 6 REASONS FOR A DECREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 7 REASONS FOR AN INCREASED SPENDING LEVEL FOR UPS EQUIPMENT
• EXHIBIT 8 SIZES OF UPS PURCHASED/SPECIFIED and/or PLANNED FOR FUTURE
• EXHIBIT 9 IMPORTANCE OF UPS TOPOLOGY
• EXHIBIT 10 UPS TOPOLOGIES USED / PLAN TO USE
• EXHIBIT 11 IMPORTANCE OF UPS PRODUCT SPECIFICATIONS
• EXHIBIT 12 IMPORTANCE OF UPS PRODUCT FEATURES
• EXHIBIT 13 MAXIMUM BACKUP TIME REQUIRED
• EXHIBIT 14 ENERGY STORAGES METHOD(S) CURRENTLY USED
• EXHIBIT 15 CONSIDERATION OF ALTERNATES TO BATTERY STORAGE TECHNOLOGIES
• EXHIBIT 16 ALTERNATIVE ENERGY STORAGE METHOD(S) CONSIDERED / IMPLEMENTED
• EXHIBIT 17 BARRIERS TO CONSIDERATION/IMPLEMENTATION OF ALTERNATIVE ENERGY STORAGE METHOD(S)
• EXHIBIT 18 OPERATING ENVIRONMENTS FOR UPS
• EXHIBIT 19 UPS PRODUCT CHANNELS / SATISFACTION RATINGS
• EXHIBIT 20 UPS PRODUCT MANUFACTURER FACTORS
• EXHIBIT 21 UPS PRODUCT MANUFACTURER SERVICE SUPPORT FACTORS
• EXHIBIT 22 UPS PRODUCT WARRANTY ISSUES
• EXHIBIT 23 UPS PRODUCT MANUFACTURER RATINGS / PURCHASED FROM

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