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市場調查報告書

整型外科:提高顧客價值因素

Plastic Surgery - Customer Value Drivers: Understanding the Value Drivers that Determine Surgeons' Product Preferences

出版商 Valid Results, Inc
出版日期 2006年11月 商品編碼 55682
內容資訊 英文 27 pages
價格
US $ 3500 Hard Copy (Single User License)
US $ 3500 PDF by E-mail (Single User License)
US $ 3500 PDF On CD-ROM (Single User License)
US $ 4200 Hard Copy (Global Site License)
US $ 4200 PDF by E-mail (Global Site License)
US $ 4200 PDF On CD-ROM (Global Site License)


整型外科:提高顧客價值因素 是由出版商Valid Results, Inc在2006年11月所出版的。 這份英文市場調查報告書包含27 pages 價格從美金3500起跳。

目錄

Abstract

Introduction:

The results feature a summary of surgeons' perceptions regarding the relative influence of various considerations in determining preferences. A conjoint analysis provides the relative importance, as well as the magnitude of influence for featured factors. Also included are the surgeons' perceptions of the considerations most important in determining patient satisfaction with treatments.

The results of the data analysis identify the considerations most influential in influencing surgeons' preferences, as well as the determinants of patient satisfaction. Through the use of factor analysis, 5 latent factors underlying surgeons' preferences are identified and defined. The factors include: treatment efficacy, marketing, ease of use, short term satisfaction and physical/economic pain. The final results provide a means for quantifying the relative influence of considerations shaping surgeons' preferences and are validated through the use of various analyses.

The information has applicability to product development, research & development, communications, advertising, sales, mergers & acquisitions, and other business functions.

Methodology and Purpose of this Research

100 American Medical Association (AMA) board certified plastic surgeons were randomly selected from a list of 6300 surgeons to participate in a self-administered questionnaire (SAQ) featured on the internet. Upon completion of the SAQ, 20 of the participants were selected to participate in a follow-up depth interview conducted via the telephone.

The purpose of the study is to provide information on the relative influence of general product attributes and marketing activities, in order to help companies better understand what drives surgeon preferences.

Measurement Objectives

  • Measure value of product features and considerations
    • Training required to complete the procedure
    • Patient request for specific treatment / Product / Brand
    • Manufacturer of equipment
    • Incision required
    • Ease of use / Skill required
    • Time required to complete procedure
    • Short term magnitude of appearance change
    • Long term magnitude of appearance change
    • Patient satisfaction with short-term effect
    • Patient satisfaction with long-term effect
    • Speed of recovery
    • Patient post-operative comfort
    • Patient cost
    • Cost to the surgeon
    • Surgeon satisfaction with cosmesis
    • Surgeon satisfaction with post-operative trauma
    • Published clinical data
    • Complication rates
  • Explore the potential value of selected considerations (choice-based measures)
  • Estimate the influence of various considerations in determining patient satisfaction

Table of Contents

  • Introduction & Report Overview
    • Abstract
    • Measurement Objectives
    • Sample Design & Distribution
    • Measurement & Data Collection Design
    • How to read this report
  • Executive Summary & Key Findings
  • Detailed Findings
    • I. Plastic Surgeons influential product considerations
      • a. Plastic Surgeons product selection influences
        • i. Training required to complete the procedure
        • ii. Patient request for specific treatment / Product / Brand
        • iii. Manufacturer of equipment
        • iv. Incision required
        • v. Ease of use / Skill required
        • vi. Time required to complete procedure
        • vii. Short term magnitude of appearance change
        • viii. Long term magnitude of appearance change
        • ix. Patient satisfaction with short-term effect
        • x. Patient satisfaction with long-term effect
        • xi. Speed of recovery
        • xii. Patient post-operative comfort
        • xiii. Patient cost
        • xiv. Cost to the surgeon
        • xv. Surgeon satisfaction with cosmesis
        • xvi. Surgeon satisfaction with post-operative trauma
        • xvii. Published clinical data
        • xviii. Complication rates
      • b. What factors are driving the influences of plastic surgeons to choose products
    • II. Conjoint Analysis
      • Importance of product considerations to plastic surgeons
    • III. Patient Satisfaction
      • What considerations are most important to the plastic surgeons patient
        • i. Duration of the treatment effect (how long does the change last)
        • ii. Magnitude of the treatment effect (is the difference in before and after correct)
        • iii. Cost of the treatment
        • iv. Number of treatments (visits) required to obtained desired effect
        • v. Lifestyle changes required to maintain effect
        • vi. Recovery time
  • Conclusion
    • Recommendations
    • Suggested Analysis
  • About the Author / Valid Results

Table of Figures

  • A-1 Geographical Spread of Respondents7
  • Table 1-1 Influences on Product Selection
  • Figure 1-1 90% Confidence Intervals of Average Considerations Scores
  • Figure 1-2 Influences on Product Selection ? Standardized Values
  • Figure 1-3 % Selecting Factors Influencing Product Preferences
  • Table 1-2 Derived Factors and Considerations
  • Figure 2-1 % Selecting Factors Influencing Product Preferences
  • Table 2-1 Factors and Levels
  • Table 3-1 Importance of Considerations
  • Figure 3-1 Influences on Customer Satisfaction ? Standardized Values
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