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市場調查報告書

沙烏地阿拉伯的CRM (客戶管理) 軟體市場預測和機會:2020年

Saudi Arabia CRM Software Market Forecast and Opportunities, 2020

出版商 TechSci Research 商品編碼 329360
出版日期 內容資訊 英文 102 Pages
商品交期: 最快1-2個工作天內
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沙烏地阿拉伯的CRM (客戶管理) 軟體市場預測和機會:2020年 Saudi Arabia CRM Software Market Forecast and Opportunities, 2020
出版日期: 2015年05月05日 內容資訊: 英文 102 Pages
簡介

沙烏地阿拉伯的CRM (客戶管理) 軟體市場預計2020年超過1億4600萬美元的規模。該國由於可利用社群媒體的行銷,社群CRM急速成長。社群CRM受歡迎加上政府的IT投資的擴大和各企業的成長,預計也是促進在預測期間內的市場成長的要素。

本報告提供沙烏地阿拉伯的CRM (客戶管理) 軟體市場相關調查、CRM軟體產品概要、全球市場的規模與預測、沙烏地阿拉伯的用途、引進模式別的市場分析、市場規模的變化與預測、市場佔有率、市場的各種影響因素分析、技術趨勢、競爭環境,以及主要企業的簡介等彙整。

第1章 調查手法

第2章 分析師的見解

第3章 CRM軟體:產品概要

第4章 全球CRM軟體市場概要

  • 市場規模、預測
    • 以金額為準

第5章 沙烏地阿拉伯的CRM軟體市場概要

  • 市場規模、預測
    • 以金額為準
  • 市場佔有率、預測
    • 各企業
    • 各地區
    • 各終端用戶

第6章 沙烏地阿拉伯的CRM軟體市場展望:各用途

  • 市場佔有率、預測
    • 各用途
  • 顧客服務
    • 以金額為準
  • 行銷
    • 以金額為準
  • 銷售
    • 以金額為準

第7章 沙烏地阿拉伯的CRM軟體市場展望:各引進模式

  • 市場佔有率、預測
    • 各引進模式:雲端&內部部署

第8章 市場動態

  • 成長推進因素
  • 課題

第9章 市場趨勢、發展情形

  • 行動CRM的引進擴大
  • 社群CRM的存在感擴大
  • 社群行銷的引進擴大
  • 朝更智慧的CRM轉移
  • 其他的企業系統和CRM的整合

第10章 沙烏地阿拉伯經濟簡介

第11章 競爭環境

  • Salesforce.com Inc.
  • Microsoft Arabia
  • Sage Software Inc.
  • SugarCRM, Inc.
  • Oracle Systems Limited
  • SAP AG
  • NetSuite Inc.
  • Zoho Corporation
  • IBM
  • Infor CRM

第12章 策略性建議

圖表

目錄
Product Code: 9396

Saudi Arabia CRM software market is exhibiting significant growth. CRM software is used for various applications like customer service, marketing, and sales, to help businesses manage customer data. To enhance customer experience, enterprises are coming up with solutions such as middleware and management solutions. Organizations are also migrating towards the use of CRM for marketing, and over the next five years, more companies are expected to realize the potential of social marketing. With increasing investment in SMEs, the demand for enterprise software in the country is expected to grow. Other drivers for the market include increasing need for real-time customer engagement and rising use of social media platforms. CRM software is being deployed across various sectors such as government, banking, and IT & telecom, among others. Major players in the market are Salesforce, Microsoft, Sage Software, SugarCRM, and Oracle.

According to “Saudi Arabia CRM Software Market Forecast & Opportunities, 2020” , CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020. CRM offers advantages such as providing the best customer experience, along with convenience in accessing information and documents as and when required. Social CRM in the country is currently growing at a fast pace, as it enables use of social media for marketing. Social media platforms provide a wide range of data to gain better understanding of the audience and generating leads. Consequently, rising popularity of social media is compelling companies to invest in upgraded CRM products with collaboration of internal and external database to gain customer intelligence. In addition to rising popularity of social CRM, increasing IT spending by the government, and growth of enterprises are anticipated to drive the market during the forecast period.

“Saudi CRM Software Market Forecast & Opportunities, 2020” discusses the following aspects of CRM software market in Saudi Arabia:

  • Saudi Arabia CRM Software Market Size, Share & Forecast
  • Segmental Analysis - By Application, By Deployment Mode
  • Changing Market Trends & Emerging Opportunities
  • Competitive Landscape & Strategic Recommendations

Why You Should Buy This Report?

  • To gain an in-depth understanding of CRM software market in Saudi Arabia
  • To identify the on-going trends and anticipated growth in the next five years.
  • To help industry consultants, CRM players and other stakeholders align their market-centric strategies
  • To obtain research based business decisions and add weight to presentations and marketing material
  • To gain competitive knowledge of leading players
  • To avail 10% customization in the report without any extra charges and get the research data or trends added in the report as per the buyer's specific needs

Table of Contents

1. Research Methodology

2. Analyst Briefing

3. Customer Relationship Management (CRM) Software - Product Overview

4. Global CRM Software Market Overview

  • 4.1. Market Size & Forecast
    • 4.1.1. By Value

5. Saudi Arabia CRM Software Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Company
    • 5.2.2. By Region
    • 5.2.3. By End User

6. Saudi Arabia CRM Software Market Outlook - By Application

  • 6.1. Market Share & Forecast
    • 6.1.1. By Application
  • 6.2. Saudi Arabia CRM Software Market Size in Customer Service Application
    • 6.2.1. By Value
  • 6.3. Saudi Arabia CRM Software Market Size in Marketing Application
    • 6.3.1. By Value
  • 6.4. Saudi Arabia CRM Software Market Size in Sales Application
    • 6.4.1. By Value

7. Saudi Arabia CRM Software Market Outlook - By Deployment Mode

  • 7.1. Market Share & Forecast
    • 7.1.1. By Deployment Mode - Cloud and On-Premise Deployment Mode

8. Market Dynamics

  • 8.1. Drivers
  • 8.2. Challenges

9. Market Trends & Developments

  • 9.1. Increasing Adoption of Mobile CRM
  • 9.2. Growing Presence of Social CRM
  • 9.3. Increasing Adoption of Social Marketing
  • 9.4. Shift Towards the Smarter CRM
  • 9.5. CRM Integration With Other Enterprise Systems

10. Saudi Arabia Economic Profile

11. Competitive Landscape

  • 11.1. Salesforce.com Inc.
  • 11.2. Microsoft Arabia
  • 11.3. Sage Software Inc.
  • 11.4. SugarCRM, Inc.
  • 11.5. Oracle Systems Limited
  • 11.6. SAP AG
  • 11.7. NetSuite Inc.
  • 11.8. Zoho Corporation
  • 11.9. International Business Machines Corporation (IBM) Corporation
  • 11.10. Infor CRM

12. Strategic Recommendation

List of Figures

  • Figure 1: Global CRM Software Market Size, By Value, 2010-2020F (USD Billion)
  • Figure 2: Saudi Arabia CRM Software Market Size, By Value, 2010-2020F (USD Million)
  • Figure 3: IT Spending in the Middle East, By Country, 2014 (USD Billion)
  • Figure 4: Saudi Arabia IT Spending, By Value, 2009-2013 (USD Billion)
  • Figure 5: Saudi Arabia CRM Software Market Share, By Company, By Value, 2014 & 2020F
  • Figure 6: Saudi Arabia CRM Software Market Share, By Region, By Value, 2014 & 2020F
  • Figure 7: Saudi Arabia CRM Software Market Share, By End User, By Value, 2014 & 2020F
  • Figure 8: Saudi Arabia Annual Inbound and Outbound Air Passenger Traffic, 2010-2014 (Million)
  • Figure 9: List of Airports in Saudi Arabia, 2015
  • Figure 10: Saudi Arabia Banking Industry Asset Size, By Value, 2009-2013 (USD Billion)
  • Figure 11: Saudi Arabia CRM Software Market Share, By Application, By Value, 2014 & 2020F
  • Figure 12: Saudi Arabia Customer Service CRM Market Size, By Value, 2010-2020F (USD Million)
  • Figure 13: Saudi Arabia Marketing CRM Market Size, By Value, 2010-2020F (USD Million)
  • Figure 14: Saudi Arabia Sales CRM Market Size, By Value, 2010-2020F (USD Million)
  • Figure 15: Saudi Arabia CRM Software Market Share, By Deployment Mode, By Value, 2014 & 2020F
  • Figure 16: Salesforce.com Inc. Financial Details, 2010-2014
  • Figure 17: Microsoft Corp. Financial Details, 2010-2014
  • Figure 18: Sage Group PLC Financial Details, 2010-2014
  • Figure 19: Oracle Corporation Financial Details, 2010-2014
  • Figure 20: SAP AG Financial Details, 2010-2014
  • Figure 21: NetSuite Inc. Financial Details, 2010-2014
  • Figure 22: IBM Financial Details, 2010-2014

List of Tables

  • Table 1: Oracle Corporation Acquisitions
  • Table 2: SAP Acquisitions
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