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市場調查報告書

虛擬數位助手 (VDA):個人用·企業市場 (虛擬代理商,聊天機器人,虛擬助手) 和人工智能·自然語言處理·會話型用戶界面的活用

Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and Enterprise Markets Utilizing Artificial Intelligence, Natural Language Processing and Conversational User Interfaces

出版商 Tractica 商品編碼 335100
出版日期 內容資訊 英文 67 Pages; 66 Tables, Charts & Figures
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虛擬數位助手 (VDA):個人用·企業市場 (虛擬代理商,聊天機器人,虛擬助手) 和人工智能·自然語言處理·會話型用戶界面的活用 Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and Enterprise Markets Utilizing Artificial Intelligence, Natural Language Processing and Conversational User Interfaces
出版日期: 2016年08月03日 內容資訊: 英文 67 Pages; 66 Tables, Charts & Figures
簡介

所謂虛擬數位助手(VDA)是指可透過文章·會話等自然語言的理解,來支援用戶 (人類) 作業與動作的自動化軟體/平台。智慧手機型個人用VDA尤其知名,但其它如智慧型手錶或健身追蹤、智慧家庭設備、汽車等虛擬支援技術也在漸漸引進。此外在法人用方面的利用也擴大到互動語音回覆系統 (IVR) 和網站,行動應用程式,穿戴式設備等方面。自然語言處理 (NLP) 和人工智能 (AI) 等技術的急速進步,維繫著VDA市場的急速成長。個人VDA的市場規模預計在2015年為3億9000萬美元,到2021年將達到18億美元。另外企業用VDA市場,推算在2015年為1億5500萬美元,到2021年將達到8億4300萬美元的規模。

本報告涵蓋全球虛擬數位助手 (VDA) 市場,提供您市場概要,企業用 (企業)·個人用 (消費者) 市場趨勢預測,概括市場發展推動因素,市場及技術的課題,提供市場預測,以及主要企業簡介。

第1章 摘要整理

  • 簡介
  • 市場發展促進·阻礙因素
  • 市場概要
    • 企業用VDA
    • 個人VDA
  • 主要打入市場企業
  • 市場預測
    • 整體市場預測
    • 企業用戶對象VDA的預測
    • 企業用VDA的市場收益額的預測
    • 個人VDA的市場收益額的預測

第2章 市場課題

  • 簡介:調查範圍
  • 企業用VDA
    • 市場概況
    • 市場趨勢
    • 推動市場要素
      • 成本節約
      • 自助服務
      • 顧客滿意度
      • 收入的發生
    • 市場阻礙因素
      • 效率性
      • 開發週期
      • 客戶的認知度
      • 整合
      • 支援多言語的成本
      • 認證
    • 存取(點閱)
    • 競爭環境
    • 使用案例
      • 銀行,金融服務及保險 (BFSI)
      • 醫療
      • 零售業
      • 定購得來速(drive through)餐點
  • 個人VDA市場概要
    • 市場概況
    • 市場趨勢
    • 推動市場要素
      • 資料處理工作的困難
      • 搜尋工作的困難
      • 事務自動化的要求
      • 使用案例的演進
      • 語音辨識·自然語言處理 (NLP)的進步
      • 強化人工智能 (AI)的上下文連貫性建立能力
      • 消費者對連網型設備的期待
    • 市場阻礙因素
      • 語音辨識相關課題
      • 把握上下文的連貫性
      • 用戶方面的上下文連貫性
      • 開發團體小
    • 使用案例
      • 智慧家庭及IoT (物聯網)
      • 汽車
    • 收益模式

第3章 技術課題

  • 簡介:技術的概要
  • 自然語言處理 (NLP)
  • 人工智能 (AI)
  • 語音·會話認識
  • API (應用程序接口) 和SDK (軟體開發套件)

第4章 主要企業

  • 簡介
  • 247 Inc.
  • Amazon
  • Api.ai
  • Apple
  • Applied Voice & Speech Technologies
  • Artificial Solutions
  • Baidu
  • Botego
  • CodeBaby
  • CogniCor
  • Creative Virtual
  • CX Company
  • EasilyDo
  • Facebook
  • Google
  • IBM
  • Inbenta Technologies
  • Interactions
  • IPsoft
  • Ivee
  • Jibo
  • Living Actor (Cantoche)
  • Microsoft
  • MindMeld
  • Next IT
  • Nuance
  • Openstream
  • Samsung
  • Sensory
  • SmartAction
  • SoundHound
  • Synthetix
  • Talla
  • True Image Interactive
  • Viv
  • WDS (Xerox)
  • Witlingo
  • x.ai

第5章 市場預測

  • 簡介
  • 預測手法·前提條件
  • 整體市場預測
  • 企業用VDA市場預測
    • 運作中的企業用VDA不重複訪客數:各地區
    • 運作中的企業用VDA不重複訪客數:客服中心業者/其他
    • 運作中的企業用VDA用戶數:各設備
    • 企業用VDA的市場收益額
  • 個人VDA市場預測
    • 運作中的個人VDA不重複訪客數:各地區
    • 運作中的個人VDA用戶數:各平台
      • Amazon
      • Apple
      • Google
      • Microsoft
      • Facebook
      • Baidu
      • 其他
    • 運作中的個人VDA用戶數:各類型設備
    • 個人VDA的市場收益額:各地區
    • 個人VDA的市場收益額:各平台
  • 結論與建議

第6章 企業手冊

第7章 縮寫·簡稱

第8章 目錄

第9章 附表及附圖

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目錄
Product Code: VDA-16

Virtual digital assistants (VDAs), which are automated software applications or platforms that assist the human user through understanding natural language in written or spoken form, are rapidly gaining traction in consumer and enterprise markets alike. While smartphone-based consumer VDAs are currently the best-known offerings, virtual assistant technologies are also beginning to penetrate other device types including smart watches, fitness trackers, PCs, smart home systems, and automobiles. Consumer and enterprise use cases for VDAs are proliferating rapidly thanks to accelerated innovation and scalability of underlying technologies, such as natural language processing (NLP) and artificial intelligence (AI).

Many of the world's technology giants believe VDAs will be vital to their businesses in the future, and they are investing significant resources to capture market share at this early stage. Consumer VDAs are deployed by application players and platform providers to serve consumers as a multi-purpose assistant with the ability to act as a conduit between consumers and a range of companies and services. Meanwhile, enterprise VDAs are deployed for interaction with a specific enterprise, using channels the enterprise typically controls, such as phone/interactive voice response (IVR) systems, websites, mobile applications, kiosks, and wearables. Tractica forecasts that unique active consumer VDA users will grow from 390 million in 2015 to 1.8 billion worldwide by the end of 2021. During the same period, unique active enterprise VDA users will rise from 155 million in 2015 to 843 million by 2021.

This Tractica report examines the global market opportunity for consumer and enterprise VDAs, providing market sizing and forecasts for active users and revenue for the period from 2015 through 2021. The report includes an analysis of market drivers and barriers, use cases, technology issues, and key industry players. The VDA device and access types assessed in the study include smartphones, tablets, smart watches, fitness trackers, PCs, smart home devices, and automobiles.

Key Questions Addressed:

  • What is the current state of the virtual digital assistant market and how will it develop over the next decade?
  • What are the primary business models and use cases that will drive greater VDA adoption?
  • What are the key drivers of market growth, and the key challenges faced by the industry, in each world region?
  • Who are the key players in the VDA market, what is their competitive positioning, and which ones are poised for greatest success in the years ahead?
  • What is the size of the VDA market opportunity?

Who Needs This Report?

  • Consumer device manufacturers
  • VDA platform vendors
  • Semiconductor and component vendors
  • Application developers
  • Customer service technology vendors
  • User interface technology companies
  • Investor community

Table of Contents

1. Executive Summary

  • 1.1. Introduction
  • 1.2. Market Drivers and Barriers
  • 1.3. Market Observations
    • 1.3.1. Enterprise VDAs
    • 1.3.2. Consumer VDAs
  • 1.4. Key Industry Players
  • 1.5. Market Forecast
    • 1.5.1. Overall Market Forecast
    • 1.5.2. Enterprise User VDA Forecasts
    • 1.5.3. Enterprise VDA Revenue Forecasts
    • 1.5.4. Consumer VDA Forecasts

2. Market Issues

  • 2.1. Introduction
    • 2.1.1. Scope
  • 2.2. Enterprise VDAs
    • 2.2.1. Market Overview
    • 2.2.2. Market Trends
    • 2.2.3. Market Drivers
      • 2.2.3.1. Cost Savings
      • 2.2.3.2. Self Service
      • 2.2.3.3. Customer Satisfaction
      • 2.2.3.4. Revenue Generation
    • 2.2.4. Market Barriers
      • 2.2.4.1. Effectiveness
      • 2.2.4.2. Development Cycles
      • 2.2.4.3. Consumer Awareness
      • 2.2.4.4. Integration
      • 2.2.4.5. Cost of Multiple Language Capabilities
      • 2.2.4.6. Authentication
    • 2.2.5. Access
    • 2.2.6. Competitive Landscape
    • 2.2.7. Use Cases
      • 2.2.7.1. Banking and Financial Services
      • 2.2.7.2. Healthcare
      • 2.2.7.3. Retail
      • 2.2.7.4. Drive-through Food Ordering
  • 2.3. Market Overview of Consumer VDAs
    • 2.3.1. Market Overview
    • 2.3.2. Market Trends
    • 2.3.3. Market Drivers
      • 2.3.3.1. Data Fatigue
      • 2.3.3.2. Search Fatigue
      • 2.3.3.3. Desire to Automate Tasks
      • 2.3.3.4. Use Case Evolution
      • 2.3.3.5. Improving Voice Recognition, NLP
      • 2.3.3.6. Improving AI Builds Context
      • 2.3.3.7. Consumer Expectations of Connected Devices
    • 2.3.4. Market Barriers
      • 2.3.4.1. Speech Recognition Challenges
      • 2.3.4.2. Understanding Language Context
      • 2.3.4.3. User Context
      • 2.3.4.4. Limited Developer Communities
    • 2.3.5. Use Cases
      • 2.3.5.1. Smart Home and the Internet of Things
      • 2.3.5.2. Automobiles
    • 2.3.6. Revenue Models

3. Technology Issues

  • 3.1. Introduction: Underlying Technologies
  • 3.2. Natural Language Processing
  • 3.3. Artificial Intelligence
  • 3.4. Voice and Speech Recognition
  • 3.5. APIs and SDKs

4. Key Industry Players

  • 4.1. Introduction
  • 4.2. [24]7 Inc.
  • 4.3. Amazon
  • 4.4. Api.ai
  • 4.5. Apple
  • 4.6. Applied Voice & Speech Technologies
  • 4.7. Artificial Solutions
  • 4.8. Baidu
  • 4.9. Botego
  • 4.10. CodeBaby
  • 4.11. CogniCor
  • 4.12. Creative Virtual
  • 4.13. CX Company
  • 4.14. EasilyDo
  • 4.15. Facebook
  • 4.16. Google
  • 4.17. IBM
  • 4.18. Inbenta Technologies
  • 4.19. Interactions
  • 4.20. IPsoft
  • 4.21. Ivee
  • 4.22. Jibo
  • 4.23. Living Actor (Cantoche)
  • 4.24. Microsoft
  • 4.25. MindMeld
  • 4.26. Next IT
  • 4.27. Nuance
  • 4.28. Openstream
  • 4.29. Samsung
  • 4.30. Sensory
  • 4.31. SmartAction
  • 4.32. SoundHound
  • 4.33. Synthetix
  • 4.34. Talla
  • 4.35. True Image Interactive
  • 4.36. Viv
  • 4.37. WDS (Xerox)
  • 4.38. Witlingo
  • 4.39. x.ai

5. Market Forecasts

  • 5.1. Introduction
  • 5.2. Forecast Methodology and Assumptions
  • 5.3. Overall Market Forecast
  • 5.4. Enterprise VDA Forecasts
    • 5.4.1. Unique Active Enterprise VDA Users by Region
    • 5.4.2. Unique Active Enterprise VDA Users by Businesses With or Without Call Centers
    • 5.4.3. Active Enterprise VDA Users by Device Type
    • 5.4.4. Enterprise VDA Revenue
  • 5.5. Consumer VDA Forecasts
    • 5.5.1. Unique Active Consumer VDA Users by Region
    • 5.5.2. Active Consumer VDA Users by Platform
      • 5.5.2.1. Amazon
      • 5.5.2.2. Apple
      • 5.5.2.3. Google
      • 5.5.2.4. Microsoft
      • 5.5.2.5. Facebook
      • 5.5.2.6. Baidu
      • 5.5.2.7. All Other Platforms
    • 5.5.3. Active Consumer VDA Users by Device Type
    • 5.5.4. Consumer VDA Revenue by Region
    • 5.5.5. Consumer VDA Revenue by Platform
      • 5.5.5.1. Amazon
      • 5.5.5.2. Apple
      • 5.5.5.3. Google
      • 5.5.5.4. Microsoft
      • 5.5.5.5. Facebook
      • 5.5.5.6. Baidu
  • 5.6. Conclusions and Recommendations
    • 5.6.1. Conclusions
    • 5.6.2. Recommendations

6. Company Directory

7. Acronym and Abbreviation List

8. Table of Contents

9. Table of Charts and Figures

10. Scope of Study, Sources and Methodology, Notes

Charts

  • Total Unique Active VDA Users by Segment, World Markets: 2015-2021
  • Total VDA Revenue by Segment, World Markets: 2015-2021
  • Unique Active Enterprise VDA Users by Region, World Markets: 2015-2021
  • Unique Active Enterprise VDA Users by Businesses With or Without Call Centers, World Markets: 2015-2021
  • Active Enterprise VDA Users by Access Type, World Markets: 2015-2021
  • Enterprise VDA Revenue by Region, World Markets: 2015-2021
  • Unique Active Consumer VDA Users by Region, World Markets: 2015-2021
  • Active Consumer VDA Users by Platform, World Markets: 2015-2021
  • Active Consumer VDA Users by Device Type, World Markets: 2015-2021
  • Consumer VDA Revenue by Region, World Markets: 2015-2021
  • Consumer VDA Revenue by Platform, World Markets: 2015-2021 Tables
  • Unique Active Consumer VDA Users by Region, World Markets: 2015-2021
  • Active Consumer VDA Users by Platform, World Markets: 2015-2021
  • Active Consumer VDA Users by Device Type, World Markets: 2015-2021
  • Unique Active Enterprise VDA Users by Region, World Markets: 2015-2021
  • Unique Active Enterprise VDA Users by Businesses With or Without Call Centers, World Markets: 2015-2021
  • Active Enterprise VDA Users by Access Type, World Markets: 2015-2021
  • Consumer VDA Revenue by Platform, World Markets: 2015-2021
  • Consumer VDA Revenue by Region, World Markets: 2015-2021
  • Enterprise VDA Revenue by Region, World Markets:2015-2021
  • Total Unique Active VDA Users by Segment, World Markets: 2015-2021
  • Total VDA Revenue by Region, World Markets: 2015-2021
  • Total VDA Revenue by Segment, World Markets: 2015-2021
  • Active Consumer VDA Users by Device Type, North America: 2015-2021
  • Active Consumer VDA Users by Platform, North America: 2015-2021
  • Consumer VDA Revenue by Platform, North America: 2015-2021
  • Active Consumer VDA Users by Device Type, Europe: 2015-2021
  • Active Consumer VDA Users by Platform, Europe: 2015-2021
  • Consumer VDA Revenue by Platform, Europe: 2015-2021
  • Active Consumer VDA Users by Device Type, Asia Pacific: 2015-2021
  • Active Consumer VDA Users by Platform, Asia Pacific: 2015-2021
  • Consumer VDA Revenue by Platform, Asia Pacific: 2015-2021
  • Active Consumer VDA Users by Device Type, Latin America: 2015-2021
  • Active Consumer VDA Users by Platform, Latin America: 2015-2021
  • Consumer VDA Revenue by Platform, Latin America: 2015-2021
  • Active Consumer VDA Users by Device Type, Middle East & Africa: 2015-2021
  • Active Consumer VDA Users by Platform, Middle East & Africa: 2015-2021
  • Consumer VDA Revenue by Platform, Middle East & Africa: 2015-2021
  • Active Consumer VDA Users, Amazon, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Amazon, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Apple, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Apple, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Google, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Google, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Microsoft, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Microsoft, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Facebook, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Facebook, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Baidu, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, Baidu, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, All Other Platforms, by Region, World Markets: 2015-2021
  • Consumer VDA Revenue, All Other Platforms, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Smartphones, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Tablets, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Smart Watches, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Fitness Trackers, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, PCs, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Smart Homes, by Region, World Markets: 2015-2021
  • Active Consumer VDA Users, Automobiles, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Website, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Mobile App, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Voice/Phone, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Wearables, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Smart Home device, by Region, World Markets: 2015-2021
  • Active Enterprise VDA Users, access via Automobile, by Region, World Markets: 2015-2021
  • Summary of Industry Participants
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