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市場調查報告書

亞太地區的採礦設備部門的產業的成功與維持

Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 - a survey of key buyers and decision-makers

出版商 GlobalData 商品編碼 370287
出版日期 內容資訊 英文 51 Pages
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亞太地區的採礦設備部門的產業的成功與維持 Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 - a survey of key buyers and decision-makers
出版日期: 2016年09月12日 內容資訊: 英文 51 Pages
簡介

本報告以亞太地區各國 (共8個國家:印度,印尼,菲律賓等)對的礦山企業的經營者、採購負責人 (總合110名) 的問卷調查為基礎,提供採礦設備、零件的採購處選擇的實情和滿意度相關分析,新選擇供應商時客戶方面 (礦山企業) 重視的事項,及供應商的滿意度和要因,在供應商方面客戶獲得、維持策略 (差異化策略等),今後的改善事項等的相關調查。

第1章 摘要整理

第2章 主要重機廠商

  • 簡介
  • 亞洲的主要的重機廠商
  • 代表性廠商:機器的各類型
  • 各製造商市場佔有率:各國
  • 主要製造商的選擇情形:各商品

第3章 選擇供應商時的主要因素

  • 簡介
  • 新選擇供應商時的主要因素
  • 新選擇供應商時的主要因素:各國 (印度,印尼,菲律賓)
  • 新選擇供應商時的主要因素:主要製造商的情況
  • 新選擇供應商時主要的考慮要素
  • 獲得新客戶的供應商的差異化策略
  • 獲得新客戶的供應商的差異化策略:各國 (印度,印尼,菲律賓)
  • 主要製造商的差異化策略比較

第4章 供應商的業績和顧客滿意度

  • 簡介
  • 供應商的整體業績
  • 顧客滿意度:各國 (印度,印尼,菲律賓)
  • 顧客滿意度:各商品
  • 顧客滿意度:各企業規模 (收益額)
  • 顧客滿意度:礦山的各規模
  • 主要供應商的顧客滿意度
    • Caterpillar:調查受訪者的明細和滿意度的評估
    • 小松製作所:調查受訪者的明細和滿意度的評估
    • Sandvik:調查受訪者的明細和滿意度的評估
    • Atlas Copco:調查受訪者的明細和滿意度的評估
  • 各製造公司,今後也將維持主要供應商地位的可能性
    • 回答「沒有」的受訪者的理由
  • 運作中的設備的預期壽命 (中位數)

第5章 各製造公司的主要的改善點

  • 簡介
  • 零件的可得性:現在也最大的改善點
  • 過去、目前改善點
  • 改善點:主要製造商的情況
  • 改善點:各企業規模 (收益額)

第6章 行動計劃及建議

第7章 附錄I

第8章 附錄II

  • 分析的背景情況
  • 調查樣品分析

第9章 附錄III

  • 本報告概要
  • 分析方法
  • 對Timetric的聯絡處
  • 關於Timetric
  • 免責聲明

圖表一覽

目錄
Product Code: MMIN0032MR

Overall trends in the data revealed:

  • Customer priorities in supplier selection are samples and demonstrations of products and services to trial, and previous working relationships with trusted brands
  • Suppliers perform well overall, but have lower levels of satisfaction in key maintenance and logistical issues
  • Caterpillar received the highest average satisfaction ratings in 8 categories and was considered the leading supplier for most categories of surface mining equipment
  • Account managers make a significant impact in the selection process, alongside having a trusted brand in the market.
  • Customers in Asia are very happy with their current supplier with only 12% are open to change in the medium term
  • Product quality and reliability was the stand out area highlighted for improvement

Summary

This report provides a detailed analysis of customer preferences throughout the Asia-Pacific mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers in the region. The analysis is based on Timetric's extensive survey of over 110 senior decision makers.

Areas of analysis include:

  • Customer satisfaction ratings on the performance of their main equipment supplier across 16 categories. Identifying which areas of business suppliers are excelling and which suppliers are out-performing the competition.
  • Identify which factors influence the decision making process for choosing an equipment supplier.
  • Analysis of the major suppliers, namely Caterpillar, Komatsu, Sandvik, and Atlas Copco, including their performance ratings compared to the overall average.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout Asia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tires, pumps.
  • Insight into the likelihood of switching supplier, and the median perceived lifespan, in years, for select mining equipment.
  • Key action points for suppliers for product and service improvements, highlighted by their customers.

Scope

The report is based on responses from a survey of over 110 senior decision makers at operating Asia-Pacific mines, responsible for the purchase of equipment for plant and mine operations, along with its consumables. Survey respondents represented 8 different countries including: India, Indonesia and the Philippines. This included four different commodity groups and a range of surface and underground mining operations.

Reasons To Buy

  • Identify key areas for differentiation by understanding what factors most influence choice of supplier
  • Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations
  • Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Table of Contents

1. Executive Summary

2. Main Manufacturers of Heavy Equipment

  • 2.1. Introduction
  • 2.2. Major Heavy Equipment Suppliers in Asia
  • 2.3. Leading Manufacturers by Equipment Type
  • 2.4. OEM Shares by Country
  • 2.5. Choice of Main OEM by Commodity

3. Key Factors When Choosing A Supplier

  • 3.1. Introduction
  • 3.2. Key Factors in Choosing a New Supplier
  • 3.3. Key Factors when Choosing a New Supplier in India, Indonesia and the Philippines
  • 3.4. Key Factors when Choosing a New Supplier, by Current Main OEM
  • 3.5. Key Consideration When Choosing a New Supplier
  • 3.6. How Winning Suppliers Differentiated Themselves
  • 3.7. How Winning Suppliers Differentiated Themselves in India, Indonesia and the Philippines
  • 3.8. Comparison Differentiation by Current Main Supplier

4. Supplier Performance and Customer Satisfaction

  • 4.1. Introduction
  • 4.2. Overall Supplier Performance
  • 4.3. Satisfaction Ratings in India, Indonesia and the Philippines
  • 4.4. Satisfaction Ratings by Commodity
  • 4.5. Satisfaction Ratings by Company Revenue
  • 4.6. Satisfaction Ratings by Mine Size
  • 4.7. Satisfaction by Main Supplier
    • 4.7.1. Caterpillar - respondent breakdown and satisfaction ratings
    • 4.7.2. Komatsu - respondent breakdown and satisfaction ratings
    • 4.7.3. Sandvik - respondent breakdown and satisfaction ratings
    • 4.7.4. Atlas Copco - respondent breakdown and satisfaction ratings
  • 4.8. Likelihood for OEM to Continue as a Main Supplier for the Next 5 Years
    • 4.8.1. Reasons why respondents said 'no'
  • 4.9. Median Expected Lifespan of Equipment On-Site

5. Key Improvement Areas For Manufacturers

  • 5.1. Introduction
  • 5.2. Parts Availability Remains the Overall Key Area for Improvement
  • 5.3. Areas for Improvement - 2014 versus 2016
  • 5.4. Areas for Improvement Based on Main OEM
  • 5.5. Areas for Improvement Based on Company Revenue

6. Action Points and Recommendations

7. Appendix I

8. Appendix II

  • 8.1. Survey Background
  • 8.2. Analysis of the Survey Sample

9. Appendix III

  • 9.1. What is This Report About?
  • 9.2. Methodology
  • 9.3. Contact Timetric
  • 9.4. About Timetric
  • 9.5. Disclaimer

List of Tables

  • Table 1: Top Improvement Areas For Caterpillar Customers by Country (%), 2016
  • Table 2: Importance of Factors When Choosing a New Supplier by Country, 2016
  • Table 3: Importance of Factors When Choosing a New Supplier by Main OEM, 2016
  • Table 4: Areas Where Main Suppliers Differentiated Themselves From Their Competitors (%), 2016
  • Table 5: Differentiation by Country (%), 2016
  • Table 6: Differentiation by Main OEM (%), 2016
  • Table 7: Comparison of Average Satisfaction Ratings, 2014 versus 2016
  • Table 8: Average Satisfaction Ratings by Country, 2016
  • Table 10: Average Satisfaction Ratings by Commodity, 2016
  • Table 11: Average Satisfaction Ratings by Main OEM, 2016
  • Table 12: Average Satisfaction Ratings by Company Revenue (%), 2016
  • Table 13: Areas for Improvement for Equipment Suppliers, 2016
  • Table 14: Areas for Improvement Comparison - 2014 versus 2016 (%)
  • Table 15: Areas for Improvement by Main OEM (%), 2016
  • Table 15: Areas for Improvement by Company Revenue (%), 2016

List of Figures

  • Figure 1: Total Number of Operating Mines by Respondent Countries, 2016
  • Figure 2: Total Operating Mines by Commodity in Key Countries in Africa, 2016
  • Figure 3: Main OEMs by Share of Mines Surveyed in Asia Pacific (%), 2016
  • Figure 4: Leading Suppliers by Share of Respondents - Underground Equipment (%), 2016
  • Figure 5: Leading Suppliers by Share of Respondents - Surface Equipment (%), 2016
  • Figure 6: Choice of Main OEMs in India, Indonesia and the Philippines (%), 2016
  • Figure 7: Choice of Main OEMs Across Top Commodity Sectors (%), 2016
  • Figure 8: Importance of Factors When Choosing a New Supplier (%), 2016
  • Figure 9: Importance of Factors When Choosing a New Supplier by Country (%), 2016
  • Figure 10: Importance of Factors When Choosing a New Supplier by OEM (%), 2016
  • Figure 11: Key Considerations When Choosing a New Supplier (%), 2016
  • Figure 12: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2016
  • Figure 13: Differentiation in India, Indonesia and the Philippines (%), 2016
  • Figure 14: Differentiation by Main OEM (%), 2016
  • Figure 15: Average Satisfaction Ratings of Main OEM, 2016
  • Figure 16: Comparison of Satisfaction, 2014 versus 2016
  • Figure 17: Average Satisfaction Ratings in India, Indonesia and the Philippines, 2016
  • Figure 18: Average Satisfaction Ratings by Commodity, 2016
  • Figure 19: Average Satisfaction Ratings by Company Revenue, 2016
  • Figure 20: Average Satisfaction Ratings by Mine Size, 2016
  • Figure 21: Average Satisfaction Ratings by Main OEM, 2016
  • Figure 22: Caterpillar - Respondent Breakdown (%), 2016
  • Figure 23: Caterpillar Satisfaction Versus Overall Ratings (%), 2016
  • Figure 24: Komatsu - Respondent Breakdown (%), 2016
  • Figure 25: Komatsu Satisfaction Versus Overall Ratings (%), 2016
  • Figure 26: Sandvik - Respondent Breakdown (%), 2016
  • Figure 27: Sandvik Satisfaction Versus Overall Ratings (%), 2016
  • Figure 28: Atlas Copco - Respondent Breakdown (%), 2016
  • Figure 29: Atlas Copco Satisfaction Versus Overall Ratings (%), 2016
  • Figure 30: OEMs to Remain as the Main Supplier for the Next Five Years (%), 2016
  • Figure 31: Median Lifespan Expectations in India, Indonesia and the Philippines (Years), 2016
  • Figure 32: Areas for Improvement for Equipment Suppliers, 2016
  • Figure 33: Areas for Improvement - Q4 2014 versus Q3 2016 (%)
  • Figure 34: Areas for Improvement by Main OEM (%), 2016
  • Figure 35: Areas for Improvement by Company Revenue (%), 2016
  • Figure 36: Share of Respondents by Country (%), 2016
  • Figure 37: Share of Respondents by Mine Type (%), 2016
  • Figure 38: Share of Respondents by Commodity (%), 2016
  • Figure 39: African Mines by Company Revenue (%), 2016
  • Figure 40: African Mines by Mine Size (%), 2016
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