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市場調查報告書

南美的礦山機器部門中產業的成功與維持

Winning and Retaining Business in the Latin American Mining Equipment Sector, 2015

出版商 GlobalData 商品編碼 338074
出版日期 內容資訊 英文 65 Pages
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南美的礦山機器部門中產業的成功與維持 Winning and Retaining Business in the Latin American Mining Equipment Sector, 2015
出版日期: 2015年08月25日 內容資訊: 英文 65 Pages
簡介

本報告提供南美的礦山機器部門的客戶的偏好調查分析,以礦山管理者、採購管理者、其他決策者的採訪為基礎,提供選擇供應商的優先順序、供應商的業績、滿意度等相關的系統性資訊。

第1章 摘要整理

第2章 選擇供應商的客戶的優先順序

  • 簡介
  • 選擇供應商的主要要素
  • 選擇供應商的主要要素:各礦山類型
  • 選擇供應商的主要要素:各國
  • 選擇供應商的主要要素:各商品
  • 選擇供應商的主要要素:各企業規模

第3章 供應商的業績和主要成功因素

  • 簡介
  • 供應商的業績全體
  • 滿意度:各國
  • 滿意度:各商品
  • 主要供應商:各類別
  • 主要供應商的基準
  • 主要製造商:各設備類型
  • 供應商的差異化

第4章 客戶維繫主要的改善領域

  • 簡介
  • 銷售後的供應商的滿意度
  • 銷售後的滿意度:各國
  • 銷售後的滿意度:各主要業者
  • 銷售後的滿意度:各商品
  • 銷售後的滿意度評論
  • 今後5年以內的轉換預測
  • 今後5年以內的轉換預測:各國
  • 今後5年以內的轉換預測:各商品
  • 產品與服務提高的主要領域
  • 產品與服務提高的主要領域:各國
  • 產品與服務提高的主要領域:各商品

第5章 行動計劃與建議

第6章∼第8章 附錄

圖表

目錄
Product Code: MMIN0021MR

This report provides a detailed analysis of customer preferences throughout the Latin American mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on Timetric's extensive survey of over 100 mine managers and procurement managers.

Areas of analysis include:

  • Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
  • Ratings of existing suppliers across the same factors, identifying best-performing suppliers and how well suppliers performed versus the importance of each factor.
  • In-depth analysis of the major suppliers - Caterpillar, Komatsu and Atlas Copco - including their overall performance ratings, and ratings for each factor relative to its importance.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating which they viewed as the top suppliers throughout Latin America for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tyres, pumps and mining software.
  • Insights into the likelihood of switching supplier, and key action points for suppliers for product and service improvements required.

Summary

Overall trends in the data revealed:

  • Customer priorities in supplier selection are product quality and availability of parts.
  • Suppliers perform well, but have lower levels of satisfaction in key areas.
  • Caterpillar received the highest average satisfaction ratings each of the 16 factors, and was considered the leading supplier for most categories of mining equipment.
  • Maintenance and service provisions made a significant impact in the selection process, alongside a company's account managers.
  • Customers in Latin America are happy with their current supplier but one-quarter are open to change in the medium term.
  • Product quality and reliability was the standout area identified for improvement.

Scope

  • The report is based on responses from a survey of over 100 senior managers at operating Latin American mines, responsible for the purchase of equipment for plant and mine operations, along with consumables.
  • Survey respondents came from 14 different countries, including Peru, Chile, Colombia, Brazil, Mexico, Venezuela, Dominican Republic and Bolivia.
  • This included five different commodity groups and a range of surface and underground mining operations.

Reasons To Buy

  • Identify key areas for differentiation by understanding what factors most influence choice of supplier.
  • Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations.
  • Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Table of Contents

1. Executive Summary

2. Customer Priorities in Supplier Selection

  • 2.1. Introduction
  • 2.2. Key Factors When Choosing a Supplier
  • 2.3. Key Factors When Choosing a Supplier - by Mine Type
  • 2.4. Key Factors When Choosing a Supplier - by Country
  • 2.5. Key Factors When Choosing a Supplier - by Commodity
  • 2.6. Key Factors When Choosing a Supplier - by Company Size

3. Supplier Performance and Key Success Factors

  • 3.1. Introduction
  • 3.2. Overall Supplier Performance
  • 3.3. Satisfaction Ratings by Country
  • 3.4. Satisfaction Ratings by Commodity
  • 3.5. Leading Suppliers by Category
  • 3.6. Benchmarking Key Suppliers
    • 3.6.1. Caterpillar
    • 3.6.2. Komatsu
    • 3.6.3. Atlas Copco
    • 3.6.4. Customer satisfaction comparison of leading suppliers
  • 3.7. Leading Manufacturers by Equipment Type
  • 3.8. How Suppliers Differentiated Themselves
    • 3.8.1. Comparing differentiating factors across the leading suppliers
    • 3.8.2. Comparison of leading suppliers by country

4. Customer Retention and Key Areas of Improvement

  • 4.1. Introduction
  • 4.2. Post-Sales Satisfaction with Suppliers
  • 4.3. Post-Sales Satisfaction by Country
  • 4.4. Post-Sales Satisfaction by Main Supplier
  • 4.5. Post-Sales Satisfaction by Commodity
  • 4.6. Post-Sales Satisfaction Comments
  • 4.7. Anticipated Switching Within the Next Five Years
  • 4.9. Anticipated Switching Within the Next Five Years by Country
  • 4.10. Anticipated Switching Within the Next Five Years by Commodity
  • 4.11. Key Areas for Product and Service Improvement
  • 4.12. Key Areas for Product and Service Improvement by Country
  • 4.13. Key Areas for Product and Service Improvement by Commodity

5. Action Points and Recommendations

6. Appendix I

  • 6.1. Selected Data Tables

7. Appendix II

  • 7.1. Survey Background
  • 7.2. Analysis of the Survey Sample
  • 7.3. Equipment Sourced from Main Supplier

8. Appendix III

  • 8.1. What is This Report About?
  • 8.2. Methodology
  • 8.3. Contact Timetric
  • 8.4. About Timetric
  • 8.5. Disclaimer

List of Tables

  • Table 1: Highest Average Rated Supplier for Each Factor, 2015
  • Table 2: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 3: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 4: Average Ratings for Key Factors When Choosing an Equipment Supplier by Mine Type, 2015
  • Table 5: Average Ratings for Key Factors When Choosing an Equipment Supplier by Country, 2015
  • Table 6: Average Ratings for Key Factors When Choosing an Equipment Supplier by Commodity, 2015
  • Table 7: Average Ratings for Key Factors When Choosing an Equipment Supplier by Company Size, 2015
  • Table 8: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Table 9: Average Satisfaction Ratings by Country, 2015
  • Table 10: Average Satisfaction Ratings by Commodity, 2015
  • Table 11: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 12: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 13: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 14: Comparison of Customer Satisfaction Ratings for Caterpillar, Komatsu and Atlas Copco, 2015
  • Table 15: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Table 16: Differentiation by Main Supplier (%), 2015
  • Table 17: Differentiation by Country (%), 2015
  • Table 18: "Would you Choose the Same Manufacturer?" by Country (%), 2015
  • Table 19: "Would you Choose the Same Manufacturer?" by Main Supplier (%), 2015
  • Table 20: "Would you Choose the Same Manufacturer?" by Commodity (%), 2015
  • Table 21: Anticipated Switching within Five Years by Country (%), 2015
  • Table 22: Anticipated Switching within Five Years by Commodity (%), 2015
  • Table 23: Areas for Improvement for Equipment Suppliers, 2015
  • Table 24: Key Areas for Improvement by Country (%), 2015
  • Table 25: Key Areas for Improvement by Commodity (%), 2015

List of Figures

  • Figure 1: Number of Active Mines in Key Countries in Latin America, 2015
  • Figure 2: Importance Ratings of the Overall Top Five Key Factors When Choosing a Supplier by Country, 2015
  • Figure 3: Average Importance Ratings vs. Average Performance Rating for Main Supplier, 2015
  • Figure 4: Areas Where Main Suppliers Differentiated Themselves from Their Competitors (%), 2015
  • Figure 5: If You Had the Choice Again, Would You Choose the Same Manufacturer? (%), 2015
  • Figure 6: Areas of Improvement for Equipment Suppliers, 2015
  • Figure 7: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Figure 8: Average Ratings for Key Factors When Choosing an Equipment Supplier by Mine Type, 2015
  • Figure 9: Average Ratings of Key Factors When Choosing an Equipment Supplier by Country, 2015
  • Figure 10: Average Ratings of Key Factors When Choosing an Equipment Supplier by Commodity, 2015
  • Figure 11: Average Ratings of Key Factors When Choosing an Equipment Supplier by Company Size, 2015
  • Figure 12: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Figure 13: Average Satisfaction Ratings by Country, 2015
  • Figure 14: Average Satisfaction Ratings by Commodity, 2015
  • Figure 15: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2015
  • Figure 16: Caterpillar - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 17: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 18: Komatsu - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 19: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 20: Atlas Copco - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 21: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 22: Customer Satisfaction Ratings for Caterpillar, Komatsu and Atlas Copco, 2015
  • Figure 23: Leading Suppliers by Share of Respondents - Underground Equipment (%), 2015
  • Figure 24: Leading Suppliers by Share of Respondents - Surface Equipment (%), 2015
  • Figure 25: Leading Suppliers by Share of Respondents - Software (%), 2015
  • Figure 26: Leading Suppliers by Share of Respondents - Pumps (%), 2015
  • Figure 27: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Figure 28: Differentiation by Main Supplier (%), 2015
  • Figure 29: Differentiation by Main Supplier, by Country (%), 2015
  • Figure 30: If You Had the Choice Again Would You Choose the Same Manufacturer? (%), 2015
  • Figure 31: 'Would you Choose the Same Manufacturer Again?' by Country (%), 2015
  • Figure 32: 'Would you Choose the Same Manufacturer Again?' by Main Supplier (%), 2015
  • Figure 33: 'Would you Choose the Same Manufacturer Again?' by Commodity (%), 2015
  • Figure 34: Do you Anticipate Switching to a Different Supplier within the Next Five Years? (%), 2015
  • Figure 35: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Country (%), 2015
  • Figure 36: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Commodity (%), 2015
  • Figure 37: Areas for Improvement for Equipment Suppliers, 2015
  • Figure 38: Top Four Areas for Improvement for Equipment Suppliers by Country, 2015
  • Figure 39: Top Four Areas for Improvement for Equipment Suppliers by Commodity, 2015
  • Figure 40: Latin America Respondent Countries (%), 2015
  • Figure 41: Latin America Respondents by Mine Type (%), 2015
  • Figure 42: Survey Respondents by Commodity (%), 2015
  • Figure 43: Latin America Respondents by Company Size (%), 2015
  • Figure 44: Latin America Respondents by Main OEM (%), 2015
  • Figure 45: Equipment Supplied by Respondents' Major Supplier (%), 2015
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