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市場調查報告書

北美的採礦設備部門的產業的成功和維持 (2015年)

Winning and Retaining Business in the North American Mining Equipment Sector, 2015

出版商 GlobalData 商品編碼 333564
出版日期 內容資訊 英文 62 Pages
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北美的採礦設備部門的產業的成功和維持 (2015年) Winning and Retaining Business in the North American Mining Equipment Sector, 2015
出版日期: 2015年06月25日 內容資訊: 英文 62 Pages
簡介

在北美各國的礦山企業之間,以「產品的品質」、「零件容易採購」為採礦設備供應商的選擇標準的企業提高許多。還有對「長期性的關係強化的機會」和「平均運作時間」、「產品選項的廣度」高的供應商評價變高。另一方面,今後的改善要求事項還有,「產品的品質、耐用性」、「零件採購容易」、「維持費用」等。許多企業對目前供應商感到滿意,不過,27%回答今後5年以內會變更採購對象。

本報告以北美各國 (美國、加拿大) 對礦山企業的經營者、採購負責人 (共101名) 的問卷調查為基礎,提供採礦設備、零件的採購處選擇的實情和滿意度相關分析、選擇供應商時客戶方面 (礦山企業) 重視的事項,及供應商的滿意度和要因、供應商方面客戶的獲得、維持策略及今後的改善事項等相關調查。

第1章 摘要整理

第2章 選擇供應商時客戶方面的優先事項

  • 簡介
  • 選擇供應商時重視的主要因素
  • 選擇供應商時重視的主要因素:礦山的各類型
  • 選擇供應商時重視的主要因素:各國
  • 選擇供應商時重視的主要因素:各礦物
  • 選擇供應商時重視的主要因素:各企業規模

第3章 供應商的業績與主要的成功因素

  • 簡介
  • 供應商的整體業績
  • 滿意度的評估:各國
  • 滿意度的評估:各礦物
  • 代表性供應商:各類別
  • 主要供應商比較分析
    • Caterpillar
    • Joy Global
    • 小松製作所
    • Atlas Copco
    • 大供應商比較
  • 代表性廠商:設備的各類型
  • 各供應商的產品差異化技術
    • 大供應商比較

第4章 客戶維繫與主要的改善領域

  • 簡介
  • 對供應商的銷售後的滿意度
  • 銷售後的滿意度:各國
  • 銷售後的滿意度:各主要業者
  • 銷售後的滿意度:各礦物
  • 銷售後的滿意度相關評論
  • 今後5年變更供應商的可能性
  • 今後5年的變更可能性:各國
  • 今後5年的變更可能性:各礦物
  • 產品與服務的主要改善領域
  • 產品與服務的主要改善領域:各國
  • 產品與服務的主要改善領域:各礦物

第5章 行動計劃及建議

第6章 附錄I

  • 資料表 (摘錄)

第7章 附錄II

  • 分析的背景情況
  • 調查樣品分析
  • 被主要供應商供給的設備

第8章 附錄III

圖表一覽

目錄
Product Code: MMIN0018MR

This report provides a detailed analysis of customer preferences throughout the North American mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on Timetric's extensive survey of 101 mine managers and procurement managers.

Areas of analysis include:

  • Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
  • Ratings of current suppliers across the same factors, identifying the best-performing suppliers and how well suppliers performed versus the importance of each factor.
  • In-depth analysis of the major suppliers Caterpillar, Joy Global, Komatsu and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout North America for trucks, excavators, loaders, shovels, dozers, drills, longwalls, engines, tyres, pumps and mining software.
  • Insight into the likelihood of switching supplier and key action points for suppliers, outlining required product and service improvements.

Summary

Overall trends in the data revealed:

  • Customer priorities in supplier selection are product quality and availability of parts.
  • Suppliers perform well, especially for 'opportunity to develop a long term relationship', 'average total operating hours' and 'breadth of supplier's product range'.
  • Joy Global received the highest average satisfaction ratings in 10 of the 16 factors, although Caterpillar was considered the leading supplier for most categories of mining equipment.
  • Account managers make a significant impact in the selection process, alongside the maintenance and services provided.
  • Customers throughout North America are happy with their current supplier but 27% are open to change in the next 5 years.
  • Product quality and reliability was the stand out area identified for improvement, followed by availability of parts and ability to support cost reduction.

Scope

The report is based on responses from a survey of 101 senior managers at operating mines in Canada and the US, responsible for the purchase of equipment for plant and mine operations, along with its consumables. Respondents included a wide range of different commodity groups and both surface and underground mining operations.

Reasons To Buy

  • Identify key areas for differentiation by understanding what factors most influence choice of supplier
  • Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations
  • Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Table of Contents

1. Executive Summary

2. Customer Priorities in Supplier Selection

  • 2.1. Introduction
  • 2.2. Key Factors when Choosing a Supplier
  • 2.3. Key Factors when Choosing a Supplier - by Mine Type
  • 2.4. Key Factors when Choosing a Supplier - by Country
  • 2.5. Key Factors when Choosing a Supplier - by Commodity
  • 2.6. Key Factors when Choosing a Supplier - by Company Size

3. Supplier Performance and Key Success Factors

  • 3.1. Introduction
  • 3.2. Overall Supplier Performance
  • 3.3. Satisfaction Ratings by Country
  • 3.4. Satisfaction Ratings by Commodity
  • 3.5. Leading Suppliers by Category
  • 3.6. Benchmarking Key Suppliers
    • 3.6.1. Caterpillar
    • 3.6.2. Joy Global
    • 3.6.3. Komatsu
    • 3.6.4. Atlas Copco
    • 3.6.5. Comparison of leading suppliers
  • 3.7. Leading Manufacturers by Equipment Type
  • 3.8. How Suppliers Differentiated Themselves
    • 3.8.1. Comparison of leading suppliers

4. Customer Retention and Key Areas of Improvement

  • 4.1. Introduction
  • 4.2. Post-Sales Satisfaction with Suppliers
  • 4.3. Post-Sales Satisfaction by Country
  • 4.4. Post-Sales Satisfaction by Main Supplier
  • 4.5. Post-Sales Satisfaction by Commodity
  • 4.6. Post-Sales Satisfaction Comments
  • 4.7. Anticipated Switching Within the Next Five Years
  • 4.8. Anticipated Switching Within the Next Five Years by Country
  • 4.9. Anticipated Switching Within the Next Five Years by Commodity
  • 4.10. Key Areas for Product and Service Improvement
  • 4.11. Key Areas for Product and Service Improvement by Country
  • 4.12. Key Areas for Product and Service Improvement by Commodity

5. Action Points and Recommendations

6. Appendix I

  • 6.1. Selected Data Tables

7. Appendix II

  • 7.1. Survey Background
  • 7.2. Analysis of the Survey Sample
  • 7.3. Equipment Sourced from Main Supplier

8. Appendix III

  • 8.1. What is This Report About?
  • 8.2. Methodology
  • 8.3. Contact Timetric
  • 8.4. About Timetric
  • 8.5. Disclaimer

List of Tables

  • Table 1: Highest Average Rated Supplier for Each Factor, 2015
  • Table 2: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 3: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 4: Average Ratings for Key Factors when Choosing an Equipment Supplier by Mine Type, 2015
  • Table 5: Average Ratings for Key Factors when Choosing an Equipment Supplier by Country, 2015
  • Table 6: Average Ratings for Key Factors when Choosing an Equipment Supplier by Commodity, 2015
  • Table 7: Average Ratings for Key Factors when Choosing an Equipment Supplier by Company Size, 2015
  • Table 8: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Table 9: Average Satisfaction Ratings by Country (%), 2015
  • Table 10: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 11: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 12: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 13: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 14: Comparison of Customer Satisfaction Ratings by Major Supplier(%), 2015
  • Table 15: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Table 16: Differentiation by Main Supplier (%), 2015
  • Table 17: "Would you Choose the Same Manufacturer?" by Country (%), 2015
  • Table 18: "Would you Choose the Same Manufacturer?" by Main Supplier (%), 2015
  • Table 19: "Would you Choose the Same Manufacturer?" by Commodity (%), 2015
  • Table 20: Anticipated Switching within Five Years by Country (%), 2015

List of Figures

  • Figure 1: Importance Ratings of the Overall Top Five Key Factors When Choosing a Supplier by Region, 2015
  • Figure 2: Average Importance Ratings vs. Average Performance Rating for Main Supplier, 2015
  • Figure 3: Areas Where Main Suppliers Differentiated Themselves from Their Competitors (%), 2015
  • Figure 4: If You Had the Choice Again, Would You Choose the Same Manufacturer? (%), 2015
  • Figure 5: Areas of Improvement for Equipment Suppliers, 2015
  • Figure 6: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Figure 7: Average Ratings for Key Factors When Choosing an Equipment Supplier by Mine Type, 2015
  • Figure 8: Average Ratings for Key Factors When Choosing an Equipment Supplier by Country, 2015
  • Figure 9: Average Ratings for Key Factors When Choosing an Equipment Supplier by Commodity, 2015
  • Figure 10: Average Ratings for Key Factors When Choosing an Equipment Supplier by Company Size, 2015
  • Figure 11: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Figure 12: Average Satisfaction Ratings by Region, 2015
  • Figure 13: Average Satisfaction Ratings by Commodity, 2015
  • Figure 14: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2015
  • Figure 15: Caterpillar - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 16: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 17: Joy Global - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 18: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 19: Komatsu - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 20: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 21: Atlas Copco - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 22: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 23: Customer Satisfaction Ratings for Caterpillar, Joy Global, Komatsu and Atlas Copco, 2015
  • Figure 24: Leading Suppliers by Share of Respondents - Underground Equipment (%), 2015
  • Figure 25: Leading Suppliers by Share of Respondents - Surface Equipment (%), 2015
  • Figure 26: Leading Suppliers by Share of Respondents - Software (%), 2015
  • Figure 27: Leading Suppliers by Share of Respondents - Pumps (%), 2015
  • Figure 28: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Figure 29: Differentiation by Main Supplier (%), 2015
  • Figure 30: If You Had the Choice Again Would You Choose the Same Manufacturer? (%), 2015
  • Figure 31: 'Would you Choose the Same Manufacturer Again?' by Country (%), 2015
  • Figure 32: 'Would you Choose the Same Manufacturer Again?' by Main Supplier (%), 2015
  • Figure 33: 'Would you Choose the Same Manufacturer Again?' by Commodity (%), 2015
  • Figure 34: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' (%), 2015
  • Figure 35: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Country (%), 2015
  • Figure 36: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Commodity (%), 2015
  • Figure 37: Areas for Improvement for Equipment Suppliers, 2015
  • Figure 38: Three Areas for Improvement for Equipment Suppliers by Country, 2015
  • Figure 39: Top Four Areas for Improvement for Equipment Suppliers by Commodity, 2015
  • Figure 40: Respondent Countries (%), 2015
  • Figure 41: Survey Respondents by Mine Type (%), 2015
  • Figure 42: Survey Respondents by Commodity (%), 2015
  • Figure 43: Survey Respondents by Company Size (%), 2015
  • Figure 44: Survey Respondents by Main OEM (%), 2015
  • Figure 45: Equipment Supplied by Respondents' Major Supplier (%), 2015
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