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市場調查報告書
即時通訊，社群網路，及整合通訊調查報告 - 2011∼2012年
Survey: Instant Messaging, Social Networking, Unified Communications, 2011-2012
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即時通訊，社群網路，及整合通訊調查報告 - 2011∼2012年 是由出版商Radicati Group, Inc.在2011年10月所出版的。
這份英文市場調查報告書價格從美金1500起跳。
本報告提供用戶數總計228,068名，全球企業100間公司為對象，即時通訊，社群網路，及整合通訊的目前使用概況以及用戶行動相關綜合調查，為您概述為以下內容。
調查範圍
調查手法
摘要整理
第1章 資訊科技預算及優先事項
第2章 即時通訊
- 企業認證的IM
- 使用的企業認證IM解決方案
- 商務所使用的IM解決方案的全部
- IM帳號數及IM會話數
- IM使用最多的功能
- 商務用IM vs. 個人使用IM
- IM會話的種類
- IM勝過電子郵件的地方
- IM安全
- IM垃圾郵件
第3章 整合通訊
- VoIP使用概況
- 電話系統供應商使用概況
- 商務用途的SKYPE
- 商務用軟體電話
- 整合通訊(UC)使用概況
- 自家公司內安裝型UC vs. 雲端基礎UC
- 使用的UC供應商
- UC影音使用情形
- 全面整合UC解決方案
第4章 社群網路
- 所有社群網路·網站
- 主要的所有社群網路·網站
- 商務使用的所有社群網路·解決方案
- 自家公司內社群網路 vs. 公司外部社群網路
- 自家公司內商務社群網路的使用情形
- 社群網路使電子郵件數量減少嗎？
- 企業社群網路的行動電話·點閱存取
- 企業社群網路的安全
- Microsoft Sharepoint的使用情形
第5章 一般消費者用即時通訊及社群網路
- 一般消費者的IM使用情形
- 消費者取向IM帳號數
- 消費者取向各種IM解決方案的採用情形
- 消費者取向IM的會話數及聯絡數
- 消費者取向IM的垃圾郵件
- 消費者取向社群網路·網站
- 社群網路·網站的訪問數
- 受歡迎的消費者取向社群網路·網站
- 消費者取向社群網路被使用方法
- 由於社群網路使所接收的電子郵件數有減少趨勢嗎？
- 取代電子郵件以及IM而開始使用社群網路嗎？
- 會用自己的手機使用社群網路·網站嗎？
- Skype使用情形
- 電子郵件，IM及社群網路的使用頻率比較
- 一天中使用電子郵件，IM或是社群網路所花費的時間
附圖
附表
Abstract
A comprehensive survey of current deployments and user behavior in 100
corporate organizations, with regards to Instant Messaging, Social Networking,
and Unified Communications. The sample represented a population of 228,068
users worldwide. Survey Results include:
- Instant Messaging Use - Number of IM Accounts and Conversations,
Preferred IM Solutions, Sanctioned and Unsanctioned Corporate IM Use,
Preferred IM Features, IM Spam and more.
- Business Social Networking Use - Preferred Business Social Network
sites, Internal vs. External Social Networking, and more.
- Unified Communications - VoIP Deployment, Preferred Vendors, Skype
Usage, and UC Deployments.
- Consumer Behavior - User Behavior as a Consumer (i.e. Outside of
Office Hours) for IM and Social Networking, Number of Consumer Accounts,
Preferences and Usage Patterns.
This report is intended for Organizations, Vendors, and Investors who need to
understand IT directions with regards to Business Instant Messaging, Social
Networking and Unified Communications.
Table of Contents
SCOPE
METHODOLOGY
- EXECUTIVE SUMMARY
- SURVEY SAMPLE
- RESPONDENTS BY BUSINESS SIZE
- RESPONDENTS BY INDUSTRY
- RESPONDENTS BY JOB FUNCTION
- RESPONDENTS BY REGION
- RESPONDENTS BY AGE GROUP
CHAPTER 1.0: IT BUDGETS & PRIORITIES
- 1.1 IT BUDGETS
- 2.2 MAIN IT PRIORITIES IN 2011
CHAPTER 2.0: INSTANT MESSAGING
- 2.1 CORPORATE-SANCTIONED IM
- 2.2 CORPORATE-SANCTIONED IM SOLUTIONS IN USE
- 2.3 ALL IM SOLUTIONS IN BUSINESS USE
- 2.4 NUMBER OF IM ACCOUNTS AND CONVERSATIONS
- 2.5 MOST COMMON FEATURES USED IN IM
- 2.6 IM FOR BUSINESS VS. PERSONAL USE
- 2.7 TYPES OF IM CONVERSATIONS
- 2.8 IM PREFERENCE OVER EMAIL
- 2.9 IM SECURITY
- 2.10 IM SPAM
CHAPTER 3.0: UNIFIED COMMUNICATIONS
- 3.1 VOIP DEPLOYMENT
- 3.2 TELEPHONY VENDOR DEPLOYMENT
- 3.3 SKYPE FOR BUSINESS USE
- 3.4 SOFTPHONES FOR BUSINESS USE
- 3.5 UNIFIED COMMUNICATIONS DEPLOYMENT
- 3.5.1 ON-PREMISES VS. CLOUD-BASED UC DEPLOYMENT
- 3.5.2 UC VENDOR DEPLOYED
- 3.5.3 UC VIDEO DEPLOYMENT
- 3.5.3 FULLY INTEGRATED UC SOLUTION
CHAPTER 4.0: SOCIAL NETWORKS
- 4.1 COMPANY-WIDE SOCIAL NETWORKING SITE
- 4.2 MAIN COMPANY-WIDE SOCIAL NETWORKING SITE
- 4.3 ALL SOCIAL NETWORKING SOLUTIONS IN BUSINESS USE
- 4.4 INTERNAL VS. EXTERNAL SOCIAL NETWORKING
- 4.4.1 USEFULNESS OF INTERNAL SOCIAL NETWORKING
- 4.4.2 USEFULNESS OF EXTERNAL SOCIAL NETWORKING
- 4.5 USE OF INTERNAL BUSINESS SOCIAL NETWORKING
- 4.6 DO SOCIAL NETWORKS REDUCE THE AMOUNT OF EMAIL
- 4.7 MOBILE PHONE ACCESS TO COMPANY SOCIAL NETWORKS
- 4.8 COMPANY SOCIAL NETWORK SECURITY
- 4.9 MICROSOFT SHAREPOINT DEPLOYMENT
- 4.9.1 SHAREPOINT VERSION IN USE
- 4.9.2 SHAREPOINT FUTURE DEPLOYMENT PLANS
- 4.9.3 MICROSOFT SHAREPOINT MAIN FEATURES IN USE
- 4.9.4 MICROSOFT SHAREPOINT FUTURE VERSION MIGRATION
CHAPTER 5.0: CONSUMER INSTANT MESSAGING AND SOCIAL NETWORKING
- 5.1 CONSUMER IM USE
- 5.1.1 NUMBER OF CONSUMER IM ACCOUNTS
- 5.1.2 CONSUMER IM SOLUTIONS DEPLOYED
- 5.1.3 NUMBER OF CONSUMER IM CONVERSATIONS AND CONTACTS
- 5.1.4 CONSUMER IM SPAM
- 5.2 CONSUMER SOCIAL NETWORKING SITES
- 5.2.1 NUMBER OF SOCIAL NETWORKING SITES VISITED
- 5.2.2 PREFERRED CONSUMER SOCIAL NETWORKING SITES
- 5.2.3 USES OF CONSUMER SOCIAL NETWORKING
- 5.2.4 ARE YOU GETTING LESS EMAIL BECAUSE OF SOCIAL NETWORKING?
- 5.2.5 DO YOU USE SOCIAL NETWORKING SITES FOR EMAIL AND IM?
- 5.2.6 DO YOU ACCESS SOCIAL NETWORKING SITES FROM YOUR MOBILE PHONE?
- 5.3 SKYPE USE
- 5.4 PREFERENCE FOR EMAIL, IM OR SOCIAL NETWORKS
- 5.5 TIME SPENT DAILY ON EMAIL, IM OR SOCIAL NETWORKS
LIST OF FIGURES
- FIGURE 1: HAS THE USE OF SOCIAL NETWORKS REDUCED THE AMOUNT OF EMAIL?
- FIGURE 2: RESPONDENTS BY COMPANY SIZE, 2011
- FIGURE 3: RESPONDENTS BY INDUSTRY, 2011
- FIGURE 4: RESPONDENTS BY JOB FUNCTION, 2011
- FIGURE 5: RESPONDENTS BY REGION, 2011
- FIGURE 6: RESPONDENTS BY AGE GROUP, 2011
- FIGURE 7: IT BUDGET CHANGE, 2010-2011
- FIGURE 8: MAIN IT PRIORITIES, 2011
- FIGURE 9: INSTANT MESSAGING (IM) BUSINESS USE, 2011
- FIGURE 10: REASONS FOR NOT USING INSTANT MESSAGING, 2011
- FIGURE 11: CORPORATE-SANCTIONED INSTANT MESSAGING DEPLOYMENT, 2011
- FIGURE 12: COMPANY-SANCTIONED IM SOLUTIONS IN USE, 2011
- FIGURE 13: VIDEO INCLUDED, 2011
- FIGURE 14: VIDEO FULLY INTEGRATED OR FROM THIRD PARTY, 2011
- FIGURE 15: ALL IM SOLUTIONS IN USE, 2011
- FIGURE 16: MOST USED IM FEATURES, 2011
- FIGURE 17: IM FOR BUSINESS VS. PERSONAL USE, 2011
- FIGURE 18: TYPE OF IM BUSIENSS CONVERSATIONS, 2011
- FIGURE 19: IM PREFERENCE OVER EMAIL, 2011
- FIGURE 20: HOW CONCERNED IS YOUR ORGANIZATION ABOUT IM SECURITY?, 2011
- FIGURE 21: IM SPAM, 2011
- FIGURE 22: DOES YOUR ORGANIZATION USE VOIP AS ITS MAIN TELEPHONY SOLUTION?
- FIGURE 23: TELEPHONY VENDORS DEPLOYED, 2011
- FIGURE 24: SKYPE USE, 2011
- FIGURE 25: SOFTPHONE BUSINESS USE, 2011
- FIGURE 26: COMPANIES DEPLOYING UC, 2011
- FIGURE 27: ON-PREMISES VS. CLOUD-BASED UC DEPLOYMENT, 2011
- FIGURE 28: UC VENDORS DEPLOYED, 2011
- FIGURE 29: DOES YOUR UC SOLUTION INCLUDE VIDEO, 2011
- FIGURE 30: VOICE, VIDEO, EMAIL, IM INTEGRATION, 2011
- FIGURE 31: FULLY INTEGRATED UC SOLUTION VENDORS, 2011
- FIGURE 32: SOCIAL NETWORKING BUSINESS USE, 2011
- FIGURE 33: REASONS FOR NOT USING SOCIAL NETWORKING, 2011
- FIGURE 34: CORPORATE-SANCTIONED SOCIAL NETWORKING DEPLOYMENT, 2011
- FIGURE 35: MAIN COMPANY-WIDE SOCIAL NETWORK SITE IN USE, 2011
- FIGURE 36: ALL SOCIAL NETWORK SITE IN USE, 2011
- FIGURE 37: INTERNAL VS. EXTERNAL USE OF SOCIAL NETWORKING, 2011
- FIGURE 38: USEFULNESS OF INTERNAL SOCIAL NETWORKING, 2011
- FIGURE 39: USEFULNESS OF EXTERNAL SOCIAL NETWORKING, 2011
- FIGURE 40: ACTIVE USE OF BUSINESS SOCIAL NETWORKING, 2011
- FIGURE 41: MAIN USES OF BUSINESS SOCIAL NETWORKING, 2011
- FIGURE 42: HAS THE USE OF SOCIAL NETWORKS REDUCED THE AMOUNT OF EMAIL?
- FIGURE 43: ACCESS TO COMPANY SOCIAL NETWORK FROM MOBILE PHONES, 2011
- FIGURE 44: COMPANY SOCIAL NETWORK SECURITY, 2011
- FIGURE 45: MICROSOFT SHAREPOINT DEPLOYMENT, 2011
- FIGURE 46: MICROSOFT SHAREPOINT VERSIONS IN USE, 2011
- FIGURE 47: MICROSOFT SHAREPOINT FUTURE DEPLOYMENT PLANS, 2011
- FIGURE 48: MICROSOFT SHAREPOINT MAIN USE, 2011
- FIGURE 49: MICROSOFT SHAREPOINT MIGRATION PLANS, 2011
- FIGURE 50: CONSUMER IM USE, 2011
- FIGURE 51: CONSUMER IM DEPLOYMENTS, 2011
- FIGURE 52: CONSUMER IM SPAM, 2011
- FIGURE 53: CONSUMER SOCIAL NETWORKING USE, 2011
- FIGURE 54: PREFERRED CONSUMER SOCIAL NETWORKING SITES, 2011
- FIGURE 55: CONSUMER USES OF SOCIAL NETWORKING, 2011
- FIGURE 56: ARE YOU GETTING LESS EMAIL BECAUSE OF SOCIAL NETWORKS?, 2011
- FIGURE 57: SOCIAL NETWORKING USE FOR EMAIL AND IM, 2011
- FIGURE 58: MOBILE PHONE ACCESS TO SOCIAL NETWORKS, 2011
- FIGURE 59: CONSUMER SKYPE USE, 2011
- FIGURE 60: PREFERRED COMMUNICATION METHOD, 2011
- FIGURE 61: CONSUMER DAILY USE OF EMAIL, IM AND SOCIAL NETWORKS, 2011
LIST OF TABLES
- TABLE 1: TOTAL COMPANIES SURVEYED, 2011
- TABLE 2: IT BUDGET CHANGE, 2010-2011
- TABLE 3: IM FOR BUSINESS COMMUNICATIONS, 2011
- TABLE 4: AVERAGE NUMBER OF CONSUMER IM ACCOUNTS, 2011
- TABLE 5: CONSUMER IM CONVERSATIONS AND CONTACTS YOU IM PER DAY?, 2011
- TABLE 6: COMPARISON OF IM ACCOUNTS - CONSUMER VS. BUSINESS, 2011
- TABLE 7: CONSUMER SOCIAL NETWORKING SITES, 2011
- TABLE 8: CONSUMER TIME SPENT DAILY ON EMAIL, IM OR SOCIAL NETWORKS, 2011
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