Cover Image
市場調查報告書

銀行分行:新一代的相關案例研究

Branch Banking II - Case Studies for the Next Generation & Branch Banking III - Case Studies of Successful Transformation

出版商 Retail Banking Research 商品編碼 256432
出版日期 內容資訊 英文 148 Pages
商品交期: 最快1-2個工作天內
價格
Back to Top
銀行分行:新一代的相關案例研究 Branch Banking II - Case Studies for the Next Generation & Branch Banking III - Case Studies of Successful Transformation
出版日期: 2016年01月22日 內容資訊: 英文 148 Pages
簡介

本報告提供全球各國的銀行分行相關成功案例,同時加上成功的通用要素相關分析,並將結果概述為以下內容。

執行摘要

範圍遼闊分店的革新

  • Barclays Bank(英國)
  • Credit Union Australia (CUA)(澳洲)
  • ING Group(荷蘭)
  • ICICI Bank(印度)
  • Jyske Bank(丹麥)
  • Westpac(紐西蘭)
  • 分店和郵局的銀行(銀行交易)
  • 分店的各種作用

分店與部門的合作

  • Deutsche Bank(德國)
  • DBS(新加坡)
  • North Shore Credit Union (NSCU)(加拿大)
  • OCBC Bank(新加坡)
  • UniCredit Bulbank(保加利亞)

成功的推動因素

  • 位置
  • 分店的設計
  • 人力資源的合理
  • 分店的品牌
  • 網路資產的管理
  • 自助服務
  • 店內銀行:重要的成功要素

APPENDICES

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄

RBR's popular Branch Banking executive report series provides unique insights into best practice in retail banking around the world. At a time when retail banks are increasingly looking to "transform" their branches, these reports provide case studies of successful transformation, illustrated with numerous photos and accompanied by insightful commentary, providing the reader with the chance to observe the diversity of initiatives retail banks are taking to attract and retain customers and improve profitability. Whether you are a bank, a supplier, or other industry participant, these case studies will inspire you to better serve your customers.

Table of Contents

Branch Banking II

EXECUTIVE SUMMARY

WIDE RANGING BRANCH INNOVATION

  • 1. Barclays Bank, UK
  • 2. Credit Union Australia (CUA), Australia
  • 3. ING Group, The Netherlands
  • 4. ICICI Bank, India
  • 5. Jyske Bank, Denmark
  • 6. Westpac, New Zealand
  • 7. The branch and post office banking
  • 8. The branch in different roles

ALIGNING BRANCHES AND SEGMENTS

  • 9. Deutsche Bank, Germany
  • 10. DBS, Singapore
  • 11. North Shore Credit Union (NSCU), Canada
  • 12. OCBC Bank, Singapore
  • 13. UniCredit Bulbank, Bulgaria

DRIVERS OF SUCCESS

  • 14. Location
  • 15. Branch design
  • 16. Staff competences
  • 17. Brand at the branch
  • 18. Network asset management
  • 19. Self-service
  • 20. In-store branches - the critical success factors

APPENDIX

Branch Banking III

EXECUTIVE SUMMARY

CASE STUDIES

  • 1. ActivoBank (Millenium bcp group), Portugal
  • 2. Bank Audi Group (Odeabank), Turkey
  • 3. BDO Unibank (BDO), The Philippines
  • 4. BMO Financial Group, Canada
  • 5. Bank of Queensland (BOQ), Australia
  • 6. Chase Bank, USA
  • 7. CIBC, Canada
  • 8. Commercial Bank of Dubai (CBD), UAE
  • 9. ING Group, The Netherlands and Italy
  • 10. mBank, Poland
  • 11. Nationwide Building Society, UK
  • 12. Numerica Credit Union, USA
  • 13. OCBC Bank, Singapore
  • 14. State Bank of India (SBI), India
  • 15. Vancouver City Savings Credit Union, Canada
  • 16. Westpac Bank, New Zealand
  • 17. Small business in Eastern Europe

ANALYSIS OF KEY THEMES

  • 18. Branch types
  • 19. In-store branches
  • 20. The shared branch
  • 21. Developing the branch for the future
  • 22. Managing the branch network assets
  • 23. Conclusions

APPENDIX

Back to Top