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市場調查報告書

電力公司的計費&客戶資訊系統:全球市場分析與預測 - 軟體、服務、SaaS、CIS為基礎的分析解決方案

Electric Utility Billing and Customer Information Systems - Software, Services, SaaS and CIS-Based Analytics Solutions: Global Market Analysis and Forecasts

出版商 Navigant Research 商品編碼 323672
出版日期 內容資訊 英文 67 Pages; 44 Tables, Charts & Figures
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電力公司的計費&客戶資訊系統:全球市場分析與預測 - 軟體、服務、SaaS、CIS為基礎的分析解決方案 Electric Utility Billing and Customer Information Systems - Software, Services, SaaS and CIS-Based Analytics Solutions: Global Market Analysis and Forecasts
出版日期: 2015年01月30日 內容資訊: 英文 67 Pages; 44 Tables, Charts & Figures
簡介

CIS軟體&服務的市場預計從2014年的27億美元,成長到2023年的49億美元規模。

本報告提供電力公司的計費&客戶資訊系統的市場相關調查、公共事業產業的計費&客戶資訊系統所扮演的角色和變化、主要的市場趨勢及市場的各種影響因素分析、技術趨勢、地區市場分析、主要的相關經營者和產品提供及產業策略、市場規模的變化與預測、對公共事業經營者及CIS、分析供應商的建議等彙整資料。

第1章 摘要整理

  • 簡介
  • 主要的市場成長的促進要素、阻礙要素
  • 市場預測

第2章 市場

  • 公共事業產業的計費&客戶資訊系統所扮演的角色變化
  • 公共事業產業結構的計費&CIS解決方案的影響
    • 公共事業產業的規模
    • 統一控制能源市場與自由能源市場
  • 公共事業計費&CIS解決方案的市場趨勢
    • 巨大經營者的崛起
    • 非客製化配置
    • 計費的整合
    • 雲端基礎系統的利用擴大
    • 巨量資料和分析
    • 價格趨勢
  • CIS市場推進因素
    • M&A
    • 擴大對CE的著重
    • 自由化
    • 成本上的壓力
    • TOU定價和DR
    • 智慧電網/AMI的升級
    • DG
    • EV的整合
    • 壽命後的升級
  • CIS市場阻礙成長要素
    • 成本
    • 複雜性
    • 實行時間與上層的反對

第3章 地區市場趨勢

  • 地區市場趨勢
    • 北美
    • 歐洲
      • 德國
      • 法國
      • 英國
      • 東歐
    • 亞太地區
    • 南美
    • 中東、非洲

第4章 技術

  • 計費&CIS解決方案:定義和概要
  • 計費流程(從抄表到付款)
  • CIS的引進、普及趨勢
  • 整合和附加元件
  • 生命週期趨勢、採購
  • 與智慧電網的互通性與規格

第5章 主要企業

  • 主要企業:概要
  • CIS供應商
    • Continental Utility Solutions, Inc.
    • CSG International
    • Daffron & Associates
    • Data West Utility Technologies
    • Ferranti Computer Systems
    • Gentrack
    • Hansen Technologies
    • Harris Computer Systems
    • NISC
    • Oracle
    • Orga Systems
    • SAP
    • SEDC
    • United Systems & Software
  • 計費/印刷服務供應商
    • Fiserv
    • KUBRA
  • 顧問&系統廠商
    • Accenture
    • Capgemini
    • HP
    • IBM
    • Kaihen
    • PwC
  • 分析系統供應商
    • C3 Energy
    • SAS

第6章 市場預測

  • 簡介
  • 市場預測手法
    • 全球CIS軟體&服務市場預測
    • 北美
    • 歐洲
    • 亞太地區
    • 南美
    • 中東、非洲
  • CIS相關分析
  • 總論、建議
    • 公共事業經營者的建議
    • CIS、分析供應商的建議

第7章 企業名錄

第8章 用語

第9章 目錄

第10章 圖表

第11章 調查範圍、資訊來源及調查方法、註記

圖表

目錄
Product Code: UCIS-15

Software, Services, SaaS, and CIS-Based Analytics Solutions: Global Market Analysis and Forecasts

Billing and customer information is at the heart of most businesses, but for the electric utility industry, changes in the market environment, the advent of distributed generation, and smart grid technologies, as well as energy efficiency mandates and deregulation, have converged to place growing strains on legacy systems. Add in utilities' increasing needs for effective customer engagement and the desire for integration with digital platforms, such as mobile devices, web portals, and social media, and utilities face a perfect storm of new requirements for billing and customer information system (CIS) solutions.

Yet, the market for new CISs has not grown markedly in recent years. In fact, it may not grow strongly for the next few years in mature regions such as Western Europe and North America. Utility bottom lines are, in many cases, constrained, and risk-averseness among management is high. Longer term, however, Navigant Research believes the global market for CISs - and associated analytics - will continue to grow, particularly in emerging markets. In North America, the demands outlined above, combined with natural end-of-life cycles for deployed systems, will ultimately drive investor-owned utilities to upgrade aging systems. According to Navigant Research, the market for CIS software and services is expected to grow from $2.7 billion in 2014 to $4.9 billion in 2023.

This Navigant Research report analyzes the global market for billing and CIS solutions for electric utilities. It provides an analysis of market drivers, challenges, and trends related to the adoption of off-the-shelf CISs and managed services for billing, customer engagement, and related analytics. Global market forecasts for CIS software purchases and upgrades, services, maintenance fees, SaaS, and analytics extend through 2023. The report also reviews the key technologies related to billing and CIS solutions and provides profiles of dominant vendors for different regions, product offerings, and utility types.

Key Questions Addressed:

  • What are the dominant trends in the marketplace for new billing/customer information system (CIS) solutions?
  • What are the key drivers for utility CIS upgrades, and how do they differ by utility type and region?
  • What are the key barriers to the market for new billing and CIS solutions?
  • Which companies are dominant in the market for new CISs and what are their key products and strategies?
  • How large is the market for CIS software and services expected to be through 2023?
  • What role will managed services play in the CIS marketplace?
  • How does the utility's CIS play in its broader market strategy, and what are the integration requirements with other utility IT systems?
  • How quickly will the market for CIS analytics overlays grow over the next decade?

Who needs this report?

  • Customer information system (CIS) software vendors
  • CIS managed service providers
  • Smart grid technology vendors
  • Utility analytics providers
  • Utilities
  • Regulators and policymakers
  • Government agencies
  • Investor community

Table of Contents

1. Executive Summary

  • 1.1 Introduction
  • 1.2 Major Market Drivers and Inhibitors
    • 1.2.1 Mergers and Acquisitions
    • 1.2.2 Increased Focus on Customer Engagement
    • 1.2.3 Deregulation
    • 1.2.4 Time-of-Use Pricing and Demand Response
    • 1.2.5 Cost
    • 1.2.6 Risk and Complexity
    • 1.2.7 Implementation Time
  • 1.3 Market Forecast

2. Market Issues

  • 2.1 The Changing Role of Billing and Customer Information Systems in the Utility Business
  • 2.2 How Utility Structure Affects Billing and CIS Solutions
    • 2.2.1 Utility Size
    • 2.2.2 Regulated versus Deregulated Energy Markets
  • 2.3 Market Trends in Utility Billing and CIS Solutions
    • 2.3.1 Rise of the Titans
    • 2.3.2 Configurable, Not Customization
    • 2.3.3 Convergent Billing
    • 2.3.4 Growing Use of Cloud-Based Systems
    • 2.3.5 Big Data and Analytics
      • 2.3.5.1 Billing Analytics
    • 2.3.6 Pricing Trends
  • 2.4 CIS Market Drivers
    • 2.4.1 Mergers and Acquisitions
    • 2.4.2 Increased Focus on CE
    • 2.4.3 Deregulation
    • 2.4.4 Cost Pressures
    • 2.4.5 TOU Pricing and DR
    • 2.4.6 Smart Grid/Advanced Metering Infrastructure Upgrades
    • 2.4.7 DG
    • 2.4.8 EV Integration
    • 2.4.9 End-of-Lifecycle Upgrades
  • 2.5 CIS Market Inhibitors
    • 2.5.1 Cost
    • 2.5.2 Complexity
    • 2.5.3 Implementation Time and Executive Aversion

3. Regional Market Trends

  • 3.1 Regional Market Trends
    • 3.1.1 North America
    • 3.1.2 Europe
      • 3.1.2.1 Germany
      • 3.1.2.2 France
      • 3.1.2.3 United Kingdom
      • 3.1.2.4 Eastern Europe
    • 3.1.3 Asia Pacific
    • 3.1.4 Latin America
    • 3.1.5 Middle East & Africa

4. Technology Issues

  • 4.1 Billing and CIS Solutions Definition and Overview
  • 4.2 The Billing Process (Meter-to-Cash)
    • 4.2.1 Core Processes
    • 4.2.2 Revenue Protection
    • 4.2.3 CISs and Customer Information
    • 4.2.4 Payment Services
    • 4.2.5 Bill/Print
  • 4.3 CIS Adoption and Penetration Trends
  • 4.4 Integration and Add-Ons
  • 4.5 Lifecycle Trends and Procurement
  • 4.6 Smart Grid Interoperability and Standards

5. Key Industry Players

  • 5.1 Overview of Key Industry Players
  • 5.2 CIS Providers
    • 5.2.1 Continental Utility Solutions, Inc.
    • 5.2.2 CSG International
    • 5.2.3 Daffron & Associates
    • 5.2.4 Data West Utility Technologies
    • 5.2.5 Ferranti Computer Systems
    • 5.2.6 Gentrack
    • 5.2.7 Hansen Technologies
    • 5.2.8 Harris Computer Systems
    • 5.2.9 NISC
    • 5.2.10 Oracle
    • 5.2.11 Orga Systems
    • 5.2.12 SAP
    • 5.2.13 SEDC
    • 5.2.14 United Systems & Software
  • 5.3 Bill/Print Service Providers
    • 5.3.1 Fiserv
    • 5.3.2 KUBRA
  • 5.4 Consultants and Systems Integrators
    • 5.4.1 Accenture
    • 5.4.2 Capgemini
    • 5.4.3 HP
    • 5.4.4 IBM
    • 5.4.5 Kaihen
    • 5.4.6 PwC
  • 5.5 Analytics Systems Providers
    • 5.5.1 C3 Energy
    • 5.5.2 SAS

6. Market Forecasts

  • 6.1 Introduction
  • 6.2 Market Forecast Methodology
    • 6.2.1 Global CIS Software and Services Market Forecast
    • 6.2.2 North America
    • 6.2.3 Europe
    • 6.2.4 Asia Pacific
    • 6.2.5 Latin America
    • 6.2.6 Middle East & Africa
  • 6.3 CIS-Related Analytics
  • 6.4 Conclusions and Recommendations
    • 6.4.1 Recommendations for Utilities
    • 6.4.2 Recommendations for CIS and Analytics Vendors

7. Company Directory

8. Acronym and Abbreviation List

9. Table of Contents

10. Table of Charts and Figures

11. Scope of Study, Sources and Methodology, Notes

List of Charts and Figures

  • Utility CIS Software, Services, Maintenance, SaaS, and Analytics Spending by Region, World Markets: 2014-2023
  • Utility CIS Software and Services Market Share by Region, World Markets: 2015
  • Utility CIS and Analytics Spending by Category, World Markets: 2014-2023
  • Utility CIS Spending by Category, North America: 2014-2023
  • Utility CIS-Related Analytics Spending by Utility Type, United States: 2014-2023
  • Utility CIS Spending by Category, Europe: 2014-2023
  • Utility CIS Spending by Category, Asia Pacific: 2014-2023
  • Utility CIS Spending by Category, Latin America: 2014-2023
  • Utility CIS Spending by Category, Middle East & Africa: 2014-2023
  • Utility CIS Analytics Overlay Software, Services, Maintenance, and SaaS Spending by Region, World Markets: 2014-2023
  • Electric Utility Deregulation Status
  • The Utility Meter-to-Cash Process

List of Tables

  • Installed Electric Meters by Region, World Markets: 2014-2023
  • Installed Smart Meters by Region, World Markets: 2014-2023
  • Installed CIS Meters by Region, World Markets: 2014-2023
  • CIS Penetration of Installed Electric Meters by Region, World Markets: 2014-2023
  • Utility CIS Software, Services, Maintenance, SaaS, and Analytics Spending by Region, World Markets: 2014-2023
  • Utility CIS Software Purchase and Upgrade Spending by Region, World Markets: 2014-2023
  • Utility CIS Software Maintenance Fee Spending by Region, World Markets: 2014-2023
  • Utility CIS Services Spending by Region, World Markets: 2014-2023
  • Utility CIS SaaS Spending by Region, World Markets: 2014-2023
  • Utility CIS Analytics Overlay Software, Services, Maintenance, and SaaS Spending by Region, World Markets: 2014-2023
  • Utility CIS Analytics Software Purchase and Upgrade Spending by Region, World Markets: 2014-2023
  • Utility CIS Analytics Software Maintenance Fee Spending by Region, World Markets: 2014-2023
  • Utility CIS Analytics Services Spending by Region, World Markets: 2014-2023
  • Utility CIS Analytics SaaS Spending by Region, World Markets: 2014-2023
  • Utility CIS and Analytics Spending by Category, World Markets: 2014-2023
  • Utility CIS and Analytics Market Share by Category, World Markets: 2014-2023
  • Utility CIS Spending by Category, North America: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, North America: 2014-2023
  • Utility CIS Spending by Category, United States: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, United States: 2014-2023
  • Utility CIS Spending by Category, Canada: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, Canada: 2014-2023
  • Utility CIS Spending by Utility Type, United States: 2014-2023
  • Utility CIS-Related Analytics Spending by Utility Type, United States: 2014-2023
  • Utility CIS Spending by Category, Europe: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, Europe: 2014-2023
  • Utility CIS Spending by Category, Asia Pacific: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, Asia Pacific: 2014-2023
  • Utility CIS Spending by Category, Latin America: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, Latin America: 2014-2023
  • Utility CIS Spending by Category, Middle East & Africa: 2014-2023
  • Utility CIS-Related Analytics Spending by Category, Middle East & Africa: 2014-2023
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