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市場調查報告書
美國的銀行非活用消費者・帳戶非持有消費者:替代金融服務的有效目標
Underbanked and Unbanked Consumers in the U.S.: Successfully Targeting Consumers of Alternative Financial Services
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美國的銀行非活用消費者・帳戶非持有消費者:替代金融服務的有效目標 是由出版商Packaged Facts在2011年07月所出版的。
這份英文市場調查報告書包含167 Pages 價格從美金3750起跳。
本報告,調查分析美國銀行對於無持有銀行帳戶的帳戶非持有者、較常使用替代金融服務的銀行非活用者的目標策略,彙整銀行非活用者・帳戶非持有者的檔案資料、主要銀行的行動、各種替代金融服務的動向、發展藍圖等,由下列摘要形式闡述。
第1章 報告摘要
第2章 銀行非活用者・帳戶非持有者的特徵
- 何謂帳戶非持有者?
- 何謂持有帳戶的帳戶非持有家庭?
- 帳戶非持有者不持有帳戶的理由為何?
- 何謂銀行非活用者?
- 銀行非活用者的 見極め
- 銀行非活用者多的戰後嬰兒潮世代・年長世代
- 銀行非活用者所利用的替代金融服務,等
第3章 鎖定銀行非活用者/帳戶非持有者的銀行
- 簡介
- 銀行可提供給銀行非活用者・帳戶非持有者的商品
- BB&T:連結實體足跡與預付卡
- 大型零售銀行的店舖數:較大型零售業者多
- 小額貸款的行動
- 法律規範的修正與銀行手續費收入的高漲壓力
- 透支手續費收入
- 透支手續費收入的擴大:消費者對銀行的不滿意
- Bank of America:支票存款的高服務費・附加手續費
- 消費者對PLS帳戶的關注
- PLS的普及阻礙,等
第4章 替代金融服務
- 簡介
- 替代金融服務・商品的市場:2007-2015年
- 支票兌現
- Ace Cash Express
- Dollar Financial
- Chexar
- Wal-Mart
- 薪日貸款
- 各種支付
- 預付卡
- 匯款
- 匯率,等
第5章 國際領導者對美國金融服務供應商的發展藍圖提供
- 簡介
- 美國的銀行面臨結構性課題
- 美國的分店網為前一世代的銀行顧客所建立
- 非洲大眾市場金融服務的需求充足
- 智慧型手機・SMS功能促進非洲零售金融服務的成長
- 行動付款:卡片公司・銀行・帳戶非持有者的交集點
- 現金 + 行動 = 經濟成長
- 行動匯款威脅非洲的銀行,等
Abstract
Underbanked and Unbanked Consumers in the U.S. provides market size, industry
and product revenue forecasts and analyzes the legislative and regulatory
challenges driving the growth of alternative financial services (AFS).
Increasingly, these products are seen as a viable alternative to banks by the
26% of U.S. households that are underbanked or unbanked.
This report analyzes the retail financial services activities and the macro
and micro economic trends that have resulted in the percentage of households
that are unbanked to rise for the first time since the Federal government
began tracking consumer banking relationships. It also provides detailed
demographic portraits of both underbanked and unbanked consumers while diving
deeply into their financial behaviors and consumer psychographics. These
consumers, buffeted by both the economy and the profit maximization strategies
of retail banks, have been prime targets of non-traditional financial services
providers offering transparent pricing, convenient retail locations and
bespoke products that can be used according to the consumers' needs and
preferences.
The report examines the efforts of banks and non-banks to market to
underbanked and unbanked consumers and provides analysis of AFS pure-play and
retailer product introductions, feature enhancements and pricing strategies.
The report also delves deeply into AFS initiatives in international markets
and focuses on the technologies, new products, marketing and branch-level
strategies realizing success abroad and transforming vendors and institutions
into must-knowns to U.S. bank executives, AFS strategists and industry
regulators.
Underbanked and Unbanked Consumers in the U.S. presents historical data and
5-year revenue forecasts for the alternative financial services market and
each major AFS product: Prepaid cards, remittances, money orders, check
cashing and payday lending. We anticipate those revenues increasing from $338
billion in 2010 to $520 billion in 2015.
About the Author:
Elizabeth Rowe was the Group Director of Banking Advisory Services at Mercator
Advisory Group, a banking and payments consultancy. Previously, she was the
senior banking consultant at Guideline, Inc., a consultancy/business advisory
firm. For the past 17 years, she has worked with the nation' s largest banks,
retailers and solutions providers as they assess emerging consumer,
technological, regulatory and competitive challenges, trends and
opportunities. She has taught at the ABA School of Bank Card Management and
frequently speaks at industry, federal regulator and client conferences. She
has been widely quoted in the financial press including The Economist, The
Wall Street Journal, American Banker, Forbes, Independent Banker and CNN.
Table of Contents
Chapter 1: Executive Summary
- Scope and Methodology
- Report Methodology
- Characteristics of Underbanked and Unbanked Consumers
- Who Are the Unbanked?
- Which Unbanked Households Can Become Banked?
- Why Don' t Unbanked Have a Bank Account?
- The Growing Ranks of the Unbanked
- Who Are the Underbanked?
- Spotting the Underbanked
- Baby Boomers and Seniors Heavily Represented Among Underbanked
- Alternative Financial Services Products Used by Underbanked
- Banking Industry Trends Drove the Growth in the Number of Underbanked
Households?
- State of the Economy Is Growing the Ranks of the Underbanked
- Economic Pressures on Working Americans Have Increased
- Long-Term Unemployment
- Health Insurance Costs Are Rising
- Bankruptcy
- Foreclosures
- Declining Real Incomes
- Number of Americans Living Paycheck-to-Paycheck Increases 53%
- The Overall U.S. Economy - 2011 and Beyond
- Banks Targeting the Underbanked/Unbanked
- Products Banks Can Market to Underbanked and Unbanked Consumers
- BB&T Links Its Physical Footprint With Prepaid Card
- Large U.S. Retail Banks Offer More Locations than Retailers
- Banks Tackle Small Dollar Loans
- Even in Programs Targeting Underbanked or Unbanked, Bankers Determined
to Build Traditional Banking Relationships with Participants
- Serving Underbanked Consumer While Hitting Fee Income Generation Targets
- Regulatory Changes Increase Banks' Pressure on Fee Income
- How Banks Became Dependent on Fee Income From Retail Customers
- Overdraft Fee Income - Yesterday' s Cash Cow
- Growth of Overdraft Fee Income Spurred Consumer Dissatisfaction With
Banks and Banking Industry
- Bank of America Adds High Checking Account Service Charges and Fees to
Use Bank Tellers
- Chase Bank Adds Service Charges for Low-Income Customers and Those Who
Are Not Active Debit Card Users
- Citibank Keeps Free Checking for Customers Who Perform 5 Types of
Transactions a Month
- Consumers Are Opting Out of Overdraft Protection
- Debit Card Rewards Programs Are Vanishing
- Savings Strategies of Underbanked
- Prize-Linked Savings
- Consumer Interest in PLS Accounts
- Why Would PLS Accounts Be Attractive to Banks?
- Barriers to Widespread Deployment of PLS
- What If Consumer Savings Were Prioritized?
- Michigan Credit Unions Partner to Offer PLS
- How Successful Are the Michigan Programs in Growing Savings?
- Can Banks Offer the Products Unbanked and Underbanked Consumers Want?
- Cashing Payroll Checks Is Important to the 27% of Employees Not Using
Direct Deposit
- Bill Payment
- Alternative Financial Services
- Introduction
- Check Cashing
- Checks Still a Popular Choice on Payday
- Ace Cash Express
- Ace Cash' s New Partnerships and New Services
- Dollar Financial
- Chexar - Bring Check Cashing to Small Retailers
- Wal-Mart - Transformer of Check Cashing Fees
- Payday Lending
- Profitability of Payday Lending Business
- Payday Lending Legislation
- Federal Payday Lending Legislation
- Payday Lending Regulations at the State Level
- Impact of Banning Payday Loans on Consumers' Debt Management Behaviors
- Payday Lending Regulations in Hawaii - A Contrasting Experience
- Fragmented, Embattled Industry May Benefit From Turmoil in Banking
Industry
- Advance America
- QC Holdings
- Payments
- Prepaid Cards
- Challenges Facing the Prepaid Card Industry
- Green Dot
- Netspend
- Remittances
- Remitters Are Satisfied With Their Current Money Transfer Provider
- Remittances and Emerging Technologies: Can Price Drive Channel Adoption?
- How Much Are Individuals in the U.S. Sending Abroad?
- Structural and Regulatory Challenge Hinder the Use of New Remittance
Channels
- Global Wire Transfer Trends
- Global Remittance Volumes
- Remittance Flows Are Critical to the Economies of Many Nations
- Remittance Operators
- MoneyGram
- MoneyGram Bill Payment Services
- Western Union
- Western Union Takes on Wal-Mart
- Western Union Experiments with Mobile Technology
- Challenging the Spread
- Remittance Channels
- Hampering the Uptake of New Channels in the U.S
- Western Union' s Account-to-Account Remittances
- Western Hemisphere Banks Bypass U.S. MTOs to Facilitate Remittances
- Money Orders
- U.S. Postal Service Is Largest Seller of U.S. Money Orders
- Where Are the Banks?
- International Leaders Offer Roadmaps for U.S. Service Providers
- U.S. Bankers Face Structurally Endemic Challenges as They Consider
Future Customers
- U.S. Bank Branch Network Build for Previous Generation of Banking
Customers
- Meeting Mass Market Financial Services Needs in Africa
- Smart Phones and SMS Capability Fuel Growth of Retail Financial
Transaction in Africa
- Mobile Payments: The Intersection of Cards, Banks and the Unbanked
- Cash + Mobile = Economic Growth
- Mobile Remittances Threaten African Banks
- Airtel / MasterCard and M-Pesa / Visa: Virtual Payment Cards
- Central Bank Mobile Payments Platform May Increase Mobile Competition in
Kenya
- M-Pesa: Biography of a Market Leader
- Mass Market Savings Strategies
- British Premium Bonds - Mainstream Prize-Linked Savings
- South African Million-a-Month PLS
- Rethinking the Branch: Hub-and-Spokes Organization Should Be Considered
- Capitec - Profits From the Previously Unbanked
- The Shot Heard Round the Cape: Capitec Raises the Performance Bar for
Its Competitors
- First National Bank Uses Product-Branches Branches to Sell Specific
Products
- WIZZIT Uses Its Independent Sales Force and Door-to-Door Sales to Sign
Up New Bank Customers
- South African Regulators Create KYC and AML Exemptions to Allow
Providers to Target Low-Balance Customers
Chapter 2: Characteristics of Underbanked and Unbanked Consumers
- Table 2-1: Banked, Underbanked and Unbanked Status of U.S. Households, 2009
- Who Are the Unbanked?
- Table 2-2: Percentages of Major Racial and Ethnic Groups That Are
Unbanked, 2010
- Table 2-3: Race, Ethnicity, Income and Household Types of Unbanked, 2010
- Which Unbanked Households Can Become Banked?
- Table 2-4: Previously Banked Status of Unbanked Households, 2009
- Figure 2-1: Number of Adults Living in Unbanked Households by Previously
Banked Status, 2009
- Why Don' t Unbanked Have a Bank Account?
- Figure 2-2: Leading Reasons Cited For Not Owning A Checking Account,
1989-2007
- The Growing Ranks of the Unbanked
- Who Are the Underbanked?
- Table 2-5: Percent of Households Underbanked, by Race/Ethnicity, 2009
- Spotting the Underbanked
- Table 2-6: Percent of Households Underbanked by Marital Status of
Householder, 2009
- Baby Boomers and Seniors Heavily Represented Among Underbanked
- Figure 2-3: Oldest Americans Most Likely to Be Unbanked/Underbanked Than
Baby Boomers
- Baby Boomers Joining Ranks of Unbanked and Underbanked
- Seniors Are More Likely To Be Underbanked and Unbanked Than Other Cohorts
- Alternative Financial Services Products Used by Underbanked
- Table 2-7: Alternative Financial Services Products Used by the
Underbanked
- Figure 2-4: AFS Products Used by Underbanked Households
- Banking Industry Trends Drove the Growth on the Number of Underbanked
Households?
- Economy Is Growing the Ranks of the Underbanked
- Since 2007, Economic Pressures on Working Americans Have Increased
- Long-Term Unemployment
- Figure 2-5: Slow Growth GDP Linked to High Rates of Unemployment,
2005-2015
- Health Insurance Costs Are Rising
- Figure 2-6: Rising Cost of Employee Participation in PPO Healthcare
Plans, 2007-2011
- Table 2-8: Employer and Employee Medical Costs Allocation, PPO Plans,
2007-2011
- Bankruptcy
- Figure 2-7: Personal Bankruptcy Filings Show CAGR of 25.6%, 2007-2010
- Soaring Number of Senior Citizen Bankruptcies Fueled by Medical Expenses
- Foreclosures
- Figure 2-8: Foreclosure Filings, 2005-2010
- Declining Real Incomes
- Figure 2-9: Real Median Household Income, 1999-2009
- More Americans Living Paycheck-to-Paycheck
- Table 2-9: Since 2006, the Number of Americans Living
Paycheck-to-Paycheck has Increased 53%
- Household Strategies for Dealing With Financial Insecurity
- Figure 2-10: Median Value of Transaction Accounts for Families with
Holdings, 1989-2007
- The Overall U.S. Economy - 2011 and Beyond
- Conclusion
Chapter 3: Banks Targeting the Underbanked/Unbanked
- Introduction
- Table 3-1: Types of Payment Instruments Used by Banked, Unbanked and
Underbanked Consumers
- Bankers' Messages About the Importance of Credit Increasingly Falling on
Deaf Ears
- Products Banks Can Market to Underbanked and Unbanked Consumers
- BB&T Links Its Physical Footprint With Prepaid Card
- Large U.S. Retail Banks Offer Many More Locations than Even the Largest
Retailers
- Table 3-2: Comparison of the Convenience of Bank Braches and ATM
Locations versus the Location of Major U.S. Retail Locations
- Banks Tackle Small Dollar Loans
- Even in Programs Targeting Underbanked or Unbanked, Bankers Determined to
Build Traditional Banking Relationships with Participants
- Serving Underbanked Consumers While Hitting Fee Income Generation Targets
- Table 3-3: Issues Retail Banking Executives are Focusing on in the Next
2 Years
- Regulatory Changes Increase Banks' Pressure on Fee Income
- Table 3-4: Bankers' Greatest Challenges in Serving or Targeting
Underbanked and Unbanked Consumers
- How Banks Became Dependent on Fee Income From Retail Customers
- Overdraft Fee Income - Yesterday' s Cash Cow
- Growth of Overdraft Fee Income Spurred Consumer Dissatisfaction With Banks
and Banking Industry
- Table 3-5: How Check Clearing Order Affects the Number of Overdrafts For
Items Received on the Same Day
- Bank of America Adds High Checking Account Service Charges and Fees to Use
Bank Tellers
- Chase Bank Adds Service Charges for Low-Income Customers and Those Who are
Not Active Debit Card Users
- Citibank Keeps Free Checking for Customers Who Perform 5 Types of
Transactions a Month
- Consumers Are Opting Out of Overdraft Protection
- Table 3-6: Number of Noncash Payments
- Debit Card Rewards Programs Are Vanishing
- Savings Strategies of Underbanked
- Figure 3-1: Snapshot of Piggymojo App
- Prize-Linked Savings
- Consumer Interest in PLS Accounts
- Why Would PLS Accounts Be Attractive to Banks?
- Barriers to Widespread Deployment of PLS
- What If Consumer Savings Were Prioritized?
- Michigan Credit Unions Partner to Offer PLS
- How Successful Are the Michigan Programs in Growing Savings?
- Can Banks Offer the Products Unbanked and Underbanked Consumers Want?
Check Cashing
- Table 3-7: Banks Offering Products/Services to Unbanked/Underbanked
Consumers
- Most Banks Will Only Cash On-Us Checks or Payroll Checks for Their Own
Customers
- Cashing Payroll Checks Is Important to the 27% of Employees Not Using
Direct Deposit
- Table 3-8: Why Do You Choose Against Direct Deposit?
- Bill Payment
- Table 3-9: How Do Unbanked/Underbanked Consumers Pay Their Bills?
Chapter 4: Alternative Financial Services
- Introduction
- The Market for Alternative Financial Services Product, 2007-2015
- Table 4-1: AFS Industry Revenues by Product Line, 2007-2015
- Check Cashing
- Checks Still a Popular Choice on Payday
- Ace Cash Express
- Ace Cash' s New Partnerships and New Services
- Table 4-2: Ace Cash Express Store Growth, 2006-2011
- Dollar Financial
- Table 4-3: Dollar Financial' s Check Cashing Income, 2006-2010
- Competitors in the Check Cashing Sector
- Chexar - Bring Check Cashing to Small Retailers
- How Chexar Works
- Wal-Mart - Transformer of Check Cashing Fees
- Payday Lending
- Table 4-4: Use of Payday Loans by Banked Status, 2009
- Table 4-5: Among Users of Payday Loans, Frequency of Use by Banked
Status, 2009
- Profitability of Payday Lending Business
- Table 4-6: PDA Revenue, Cost and Profit (pre-tax basis), 2009
- Payday Lending Legislation
- Federal Payday Lending Legislation
- Payday Lending Regulations at the State Level
- Payday Lending Regulations in Mississippi
- Payday Lending Regulations in Colorado
- Impact of Banning Payday Loans on Consumers' Debt Behaviors
- Payday Lending Regulations in Washington State
- Payday Lending Regulations in Hawaii - A Contrasting Experience
- Figure 4-1: Revenues of Publicly-Traded Payday Lenders, 2006-2010
- Table 4-7: Revenues of Publicly-Traded Payday Lenders, 2006-2010 ($ in
Millions)
- Fragmented, Embattled Industry May Benefit From Turmoil in Banking
Industry
- Table 4-8: Number of Retail Locations of Largest Payday Lenders, 2010
- Advance America
- QC Holdings
- Figure 4-2: Payday Loan Industry Revenues, 2006-2015 (public companies)
- Payments
- Table 4-9: Number of Noncash Payments
- Prepaid Cards
- Figure 4-3: Prepaid Card Load Volumes, 2008-2012
- Challenges Facing the Prepaid Card Industry
- Entry Points Into Prepaid Market
- Green Dot
- Figure 4-4: Green Dot: Key Business Metrics, Quarterly, and 2010
- Table 4-10: Green Dot: Quarterly Key Business Metrics, 2009 and 2010
(in millions)
- Netspend
- Table 4-11: Netspend, Total Revenues, 2006-2010 ($ in millions)
- Remittances
- International Remittances Originating in the U.S. - Who Is Sending Money
and How Often?
- Table 4-12: Number of Times Money Transferred to Relatives and Friends
Outside the U.S. During the Previous 12 Months, by Nativity of Household
- Table 4-13: Total Dollars Remitted to Relatives and Friends During
Previous 12 Months
- Table 4-14: How Immigrants in the U.S. Send Money Home
- Remitters Are Satisfied With Their Current Money Transfer Provider
- Table 4-15: Satisfaction Levels With Remittance Channels, 2010
- Remittances and Emerging Technologies: Can Price Drive Channel Adoption?
- How Much Are Individuals in the U.S. Sending Abroad?
- Table 4-16: Remittance Sizing Estimates Significantly Vary From One
U.S. Government Agency and NGO to Another
- Structural and Regulatory Challenge Hinder the Use of New Remittance
Channels
- Global Wire Transfer Trends
- Table 4-17: Global Remittance Volumes to Developing Countries,
2005-2015 ($ billion)
- Figure 4-5: Remittance Inflows to Developing Countries, 2005-2015
- Where Does the Money Flow?
- Table 4-18: Countries Receiving Most Remittances, 2010
- Remittance Flows Are Critical to the Economies of Many Nations
- Remittance Operators
- MoneyGram
- Table 4-19: MoneyGram, Total Revenue and Gross Profits, 2006-2010 ($
in millions)
- Cash-to-Visa
- MoneyGram Bill Payment Services
- Western Union
- Table 4-20: Western Union, Total Revenue and Gross Profits, 2006-2010
($ in millions)
- Western Union Takes on Wal-Mart
- Table 4-21: Comparison of Fees Charged by Wal-Mart Money Card and
Western Union MoneyWise Card
- Western Union Experiments with Mobile Technology
- Challenging the Spread
- Remittance Channels
- Hampering the Uptake of New Channels in the U.S.
- Western Union' s Account-to-Account Remittances
- Figure 4-6: Western Union Remains Preferred Remitter for U.S. Hispanics
- Western Hemisphere Banks Bypass U.S. MTOs to Facilitate Remittances
- Money Orders
- U.S. Postal Service Is Largest Seller of U.S. Money Orders
- Table 4-22: U.S. Postal Service Money Orders, 2000-2010 (Processed by
the Federal Reserve)
- Table 4-23: Size of Non-Bank U.S. Money Order Market, 2007-2015
- Western Union' s Money Order Business Adversely Effected by End of IPS
Partnership
- Table 4-24: Financials of Western Union' s Money Order Business Unit,
2008-2010 ($Millions)
- Where Are the Banks?
- Conclusion
Chapter 5: International Leaders Offer Roadmaps for U.S. Financial Services Providers
- Introduction
- Table 5-1: Income Equality in Selected Countries (Gini Coefficient)
- U.S. Bankers Face Structurally Endemic Challenges as They Consider Future
Customers
- U.S. Bank Branch Network Build for Previous Generation of Banking Customers
- Meeting Mass Market Financial Services Needs in Africa
- Figure 5-1: African Banking Industry, Changing Revenue Structure,
2009-2020
- Smart Phones and SMS Capability Fuel Growth of Retail Financial
Transaction in Africa
- Mobile Payments: The Intersection of Cards, Banks and the Unbanked
- Figure 5-2: Number of African Countries with Mobile Penetration Rates
Above 50%
- Table 5-2: Number of African Countries with Mobile Penetration Rates
Above 50%, 2005-2012
- Cash + Mobile = Economic Growth
- Figure 5-3: African Money Vendors' Employment Advertising
- Mobile Remittances Threaten African Banks
- Airtel / MasterCard and M-Pesa / Visa: Virtual Payment Cards
- Central Bank Mobile Payments Platform May Increase Mobile Competition in
Kenya
- Table 5-3: Market Share of Mobile Operators in Kenya, 2011
- Figure 5-4: Number of African Countries with Mobile Penetration Rates
Above 50%, 2005-2012
- Table 5-4: Number of African Countries with Mobile Penetration Rates
Above 50%, 2005-2012
- M-Pesa: Biography of a Market Leader
- Mass Market Savings Strategies
- British Premium Bonds - Mainstream Prize-Linked Savings
- South African Million-a-Month PLS
- Rethinking the Branch: Hub-and-Spokes Organization Should Be Considered
- Capitec - Profits From the Previously Unbanked
- Table 5-5: Total Consumer Unsecured Lending, Capitec and South African
Banking Industry, 2007 and 2011
- Figure 5-5: Capitec' s Unsecured Load Portfolio Has Grown Almost Four
Times Faster Than That of Its Peers
- The Shot Heard Round the Cape: Capitec Raises the Performance Bar for Its
Competitors
- First National Bank Uses Product-Branches Branches to Sell Specific
Products
- Table 5-6: Financial Inclusion Rates Are Slowly Increasing in South
Africa, 2008-2010
- Figure 5-6: Financial Inclusion in Africa
- WIZZIT Uses Its Independent Sales Force and Door-to-Door Sales to Sign Up
New Bank Customers
- Figure 5-7: WIZZkids' Method for Marketing the Bank' s Services in the
Community and Workplace
- Conclusion
- Figure 5-8: South African Regulators Create KYC and AML Exemptions to
Allow Providers to Target Low-Balance Customers
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