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市場調查報告書

技術支援:IoT引進的影響

Tech Support: Influencing IoT Adoption

出版商 Parks Associates 商品編碼 346444
出版日期 內容資訊 英文 50 Pages
商品交期: 最快1-2個工作天內
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技術支援:IoT引進的影響 Tech Support: Influencing IoT Adoption
出版日期: 2016年04月30日 內容資訊: 英文 50 Pages
簡介

本報告提供妨礙智慧家庭和連網型設備引進的安全上的風險和複雜性相關客戶認識的相關調查,這些疑慮的影響,解除課題的支援策略,技術支援的需求預測等彙整資料。

第1章 報告摘要

第2章 新的連網型設備的引進

  • 智慧家庭設備的引進
  • 連康(連線健診)照護設備的引進
  • 購買的意願、市場成長的潛在性
  • 影響分析

第3章 IoT市場的支援策略

  • 購買前
    • 智慧家庭設備的購買相關客戶的課題
    • 購買支援解決方案
  • 客戶的引進
    • 智慧家庭 設備的安裝相關課題
    • 安裝&安裝的支援解決方案
  • 客戶的使用開始
    • 產品利用的課題
    • 使用可能化解決方案
  • 影響產品引進的其他策略、解決方案

第4章 安全和隱私上的疑慮

  • 安全和隱私上的疑慮:各設備類型
  • 清除安全和隱私上的疑慮

第5章 預測

  • 預測手法
  • 預測

第6章 影響分析、建議

第7章 附錄

  • 用語
  • 目錄

圖表

目錄

This report examines the actual and perceived complexities and security risks that may serve as barriers to adoption of smart home and other emerging connected devices. It highlights the impact of these concerns and examines support strategies designed to overcome them. The report forecasts the technical support needs generated by smart home devices.

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Table of Contents

1.0 Report Summary

  • 1.1 Purpose of Report
  • 1.2 Scope of Report
  • 1.3 Research Approach/Sources
  • 1.4 Key Questions Addressed

2.0 Adoption of Emerging Connected Devices

  • 2.1 Smart Home Device Adoption
  • 2.2 Connected Healthcare Devices Adoption
  • 2.3 Purchase Intentions and Market Growth Potential
  • 2.4 Implications

3.0 Support Strategies for IoT Markets

  • 3.1 Pre-purchase
    • 3.1.1 Consumer Challenges Associated with Smart Home Device Purchases
    • 3.1.2 Support Solutions for Purchases
  • 3.2 Customer Onboarding
    • 3.2.1 Challenges Associated with Smart Home Device Set-up
    • 3.2.2 Support Solutions for Set-up and Installation
  • 3.3 Customer Enablement
    • 3.3.1 Challenges to Product Use
    • 3.3.2 Enablement Solutions
  • 3.4 Other Strategies and Solutions to Influence Adoption

4.0 Security and Privacy Concerns

  • 4.1 Security and Privacy Concerns by Device Type
  • 4.2 Addressing Security and Privacy Concerns

5.0 Forecast

  • 5.1 Forecast Methodology
  • 5.2 Forecast

6.0 Implications and Recommendations

7.0 Appendix

  • 7.1 Glossary
  • 7.2 Index

Figures

  • Average Numbers of Connected CE Devices Owned Per BB HH (2010 - 2015)
  • Penetration Rates - Smart Home Devices
  • Penetration Rates - Connected Healthcare Devices
  • Purchase Intentions - Smart Home Devices
  • Purchase Intentions - Other Emerging Devices
  • Consumer Challenges and Solutions - Product Purchases
  • Likelihood of Making a Repeat Purchase after Experiencing a Set-up problem
  • Problems in Setting up Devices by Smart Home Device (2015 - 2016)
  • Consumer Challenges and Solutions - Device Set-up
  • Smart Home Devices: Technical Problems Experienced (Q1/16)
  • Leading Smart Home Device Problems (Q1/2015)
  • Leading Smart Home Device Problems (Q1/2016)
  • Consumer Challenges and Solutions - Device Problems and Interoperability
  • Key Support Solutions for IoT Adoption
  • Level of Privacy & Security Concern by Device Category
  • Leading Privacy and Security Concerns by Device Category
  • Interest in Security/Privacy Support Services (Q3/15)
  • Forecast Methodology Professional Support Requests
  • Professional Support Requests Forecast, 2016-2020 - Smart Home Devices and Systems
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