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Tech Support: Meeting IoT Demands

出版商 Parks Associates 商品編碼 321267
出版日期 內容資訊 英文 46 Pages
商品交期: 最快1-2個工作天內
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滿足技術支援:IoT需求 Tech Support: Meeting IoT Demands
出版日期: 2015年03月26日 內容資訊: 英文 46 Pages


第1章 調查概要

第2章 寬頻家庭的IoT引進

  • 促進IoT發展與引進的要素

第3章 新的家用設備的影響

  • 技術問題的增加
  • 對家庭網路的應對擴大
  • 複雜化

第4章 安全和隱私

第5章 預測

  • 預測手法
  • 預測

第6章 影響與建議

第7章 附錄



This report highlights the impact of IoT on broadband households and the connected consumer, including the added complexities, increase in bandwidth demands, and new security and privacy concerns. It examines how technical support services, tools, and business models should evolve in order to meet the new demands of IoT. The report includes a forecast for the support of emerging devices in U.S. households.


Table of Contents


1.0 Report Summary

  • 1.1 Purpose of Report
  • 1.2 Scope of Report
  • 1.3 Research Approach/Sources

2.0 Broadband Household IoT Adoption

  • 2.1 Factors Driving IoT Development and Adoption

3.0 Implications of New Devices Entering the Home

  • 3.1 Increase in Technical Problems
  • 3.2 Addressing Growing Home Networks
    • 3.2.1 Autonomous resolution of routine device and network problems
    • 3.2.2 Knowledge Management Solutions
    • 3.2.3 Extensible Support Tools
    • 3.2.4 Consumer Education
  • 3.3 Increased Complexity
    • 3.3.1 Onboarding
    • 3.3.2 Ongoing Enablement

4.0 Security and Privacy

5.0 Forecast

  • 5.1 Forecast Methodology
  • 5.2 Forecast

6.0 Implications and Recommendations

7.0 Appendix

  • 7.1 Glossary
  • 7.2 Index


  • Penetration Rates and Purchase Intentions - Computing and Entertainment Devices
  • Penetration Rates and Purchase Intentions - Smart Home and Connected Healthcare devices
  • Number of Technical Problems Experienced by Number of CE Devices Owned (Q3/14)
  • Technology Adoption Lifecycle
  • Device Problems across Technology Lifecycle
  • Common Problems with Connected Devices
  • Average Number of Device Problems per BB HH
  • Smart Home Devices: Technical Problems Experienced (Q3/14)
  • Smart Home Device Problems 2013 Versus 2015
  • Method of CE Device Setup (Q3/14)
  • Method of Device Setup (Q1/15)
  • Self-Installation of Stand-Alone Smart Home Devices (Q3/14)
  • Self-Installation of Independent Home Control System (2014)
  • Smart Home Devices as System or Stand-alone Device (Q2/14)
  • Concerns about Unauthorized Access and Historical Data among Device Owners (Q2/14)
  • Smart Home Privacy Concerns (Q2/14)
  • Means of Addressing Security Concerns of Smart Home Devices by Ownership (Q2/14)
  • Forecast Methodology Professional Support Requests
  • Professional Support Requests - Smart Home Devices and Systems
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