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市場調查報告書

小型企業用IT & 支援服務

IT & Support Services for Small Businesses

出版商 Parks Associates 商品編碼 320599
出版日期 內容資訊 英文 59 Pages
商品交期: 最快1-2個工作天內
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小型企業用IT & 支援服務 IT & Support Services for Small Businesses
出版日期: 2015年07月06日 內容資訊: 英文 59 Pages
簡介

本報告提供美國的中小企業 (SMB) 的技術支援市場相關調查、各種規模的商務技術環境目前技術上的問題,及對支援的關注及需求分析、支援解決方案提供的商機預測,為您概述為以下內容。

第1章 報告的摘要

第2章 市場情況

  • 定位
  • 技術環境
    • 設備
    • 利用服務

第3章 對服務的關注

  • 雲端儲存/備用
  • 線上付款處理
  • 網路安全
  • IT支援
  • 雲端型應用
  • 伺服器管理或託管
  • 服務費用

第4章 供應端分析

第5章 預測

  • 服務的滲透
  • 商機

第6章 預測、建議

第7章 附錄

圖表

目錄

This report examines the technical support market for small and medium businesses in the U.S. It analyzes the technology environment of businesses of varying sizes, their current technical challenges, and their support interests and needs. It also forecasts the revenue opportunities in providing support solutions to these companies.

Interest in Paying for New IT Services by Company Size

                        ©Parks Associates

“SMBs are showing a growing reliance on computing devices,” said Patrice Samuels, Research Analyst. “The more they leverage these devices, the greater their need for additional IT services such as network security, cloud storage, and IT support. The increasing need for additional IT services presents a strong opportunity for broadband providers, CE makers and other technology brands to extend existing relationships with SMBs.”

Table of Contents

1.0. Report Summary

  • 1.1. Purpose of Report
  • 1.2. Scope of Report
  • 1.3. Research Approach/Sources

2.0. State of the Market

  • 2.1. Location
  • 2.2. Technical Environment
    • 2.2.1. Devices
    • 2.2.2. Services Used

3.0. Service Interest

  • 3.1. Cloud Storage/ Back-up
  • 3.2. Online Payment Processing
  • 3.3. Network Security
  • 3.4. IT Support
  • 3.5. Cloud-based Applications
  • 3.6. Server Management or Hosting
  • 3.7. Service Pricing

4.0. Supply-side Analysis

5.0. Forecast

  • 5.1. Service Penetration
  • 5.2. Revenue Opportunity

6.0. Implications and Recommendations

7.0. Appendix

  • 7.1. Glossary
  • 7.2. Index

List of Figures:

  • SMB Decision Makers: Work Location by Industry (Q1/15)
  • Average Number of Devices Used by Company Size (Q1/15)
  • Number of Devices per Employee by Industry (Q1/15)
  • Type of Servers Used (Q1/15)
  • Broadband Service Subscription by Industry (Q1/15)
  • IT Services Received (Q1/15)
  • Total Monthly Spend on IT Services by Company Size (Q1/15)
  • SMB IT Needs, Budgeting, and Decisions by Company Size
  • Average Monthly Cost of IT Services (Q1/15)
  • IT Profiles of Small Businesses in Various Industries
  • Interest in Paying for New IT Services by Company Size (Q1/15)
  • Interest in Cloud Storage and Back-up
  • Interest in Online Payment Processing
  • Interest in Cloud-based Enterprise Applications
  • Interest in Remote IT Support
  • Interest in Onsite IT Support
  • Advantages and Disadvantages of Software-as-a-Service and Boxed Software
  • Interest in Cloud-based Productivity Applications
  • Interest in Cloud-based Enterprise Applications
  • Interest in Server Management or Hosting
  • Average Monthly Cost Willing to Pay for IT Service
  • Provider of IT Services (Q1/15)
  • Small Business Services Offered by ISP - Verizon
  • Small Business Services Offered by ISP - AT&T
  • Small Business Services Offered by ISP - CenturyLink
  • Small Business Services Offered by ISP - Time Warner Cable
  • Small Business Services Offered by Technology Company - Microsoft
  • Forecast Methodology: Users of IT and Support Services
  • Total Users: IT and Support Services
  • Forecast Methodology IT and Support Services
  • Total Revenue: IT and Support Services
  • Familiarity with IT Services (Q1/15)
  • Reasons for Looking for New IT Support Services or Vendors (Q1/15)
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