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市場調查報告書

「應用程式經濟」的IT服務經營管理 (ITSM)

IT Service Management in the App Economy

出版商 Ovum, Ltd. 商品編碼 364208
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
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「應用程式經濟」的IT服務經營管理 (ITSM) IT Service Management in the App Economy
出版日期: 2016年07月11日 內容資訊: 英文
簡介

本報告提供「應用程式經濟」的時代的IT服務經營管理 (ITSM) 的相關調查,「應用程式經濟」的概要與對企業的影響,IT的消費化造成的新需求與ITSM的實踐及解決方案的影響,配合變化需求的ITSM的對策等相關彙整。

摘要

建議

  • 對企業的建議
  • 對廠商的建議

到目前為止的ITSM所扮演的角色:組織從顛覆性趨勢發掘的支援價值

  • 轉移到更專業積極的IT支援模式
  • 實現更策略性的商務實踐

商務需求持續變化,「應用程式經濟」暗示ITSM也應該追隨

  • 新的動態:對IT團隊亮出課題同時也出示改善的新機會
  • 對數位工作的關注:是應該做,而不是去的地方
  • 對IT服務的期待:預計持續演進
  • 應用是變化的企業環境的主要結構要素

ITSM應支援讓企業能有效利用「應用程式經濟」提示的市場機會

  • IT不是控制而是授權功能
  • 建立終端用戶對溯尋之道的理解
  • 由於服務台分析:幫助IT部門克服安全上的疑慮
  • 應用的市場機會的有效利用

附錄

  • 調查手法
  • 著者
目錄
Product Code: IT0022-000690

Historically, IT service management (ITSM) has been built on the idea that a good complement of best practices, processes, technology, and people will help deliver value, and this is still relevant. However, there is a need to recognize the changes in how

Highlights

  • The app economy demonstrates that business needs continue to evolve, and ITSM must do the same.
  • Discusses how new demands associated with IT consumerization are impacting ITSM practices and solutions.
  • Analyzes how ITSM must evolve in meeting ever-changing user demands and behaviors.

Features Benefits

  • Discusses how new demands associated with IT consumerization are impacting ITSM practices and solutions.
  • Analyzes how ITSM must evolve in meeting ever-changing user demands and behaviors.

Questions Answers

  • What is the app economy and what does it mean for the enterprise?
  • How must ITSM change in response to the app economy?

Table of Contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Historically, ITSM has shown its importance in helping organizations realize value from disruptive trends

  • Moving to a more proactive IT support model
  • Becoming a more strategic business practice

The app economy demonstrates that business needs continue to evolve, and ITSM must do the same

  • New dynamics are challenging IT teams and providing new opportunities for improvement
  • Interest around the digital workspace demonstrates that work should be a thing we do, not a place we go
  • IT service expectations will continue to evolve
  • Apps are a key component of this changing enterprise landscape

ITSM must help organizations capitalize on opportunities presented by the app economy

  • IT must be a function of empowerment, not control
  • Build an understanding of the end user's journey
  • Service desk insight can help IT departments overcome security concerns
  • Embracing the app opportunity

Appendix

  • Methodology
  • Author
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