Cover Image
市場調查報告書

決策矩陣:IT服務管理SaaS解決方案的選擇 (2015年∼2016年)

Ovum Decision Matrix: Selecting an IT Service Management SaaS Solution, 2015-16

出版商 Ovum, Ltd. 商品編碼 355519
出版日期 內容資訊 英文 36 Pages
商品交期: 最快1-2個工作天內
價格
Back to Top
決策矩陣:IT服務管理SaaS解決方案的選擇 (2015年∼2016年) Ovum Decision Matrix: Selecting an IT Service Management SaaS Solution, 2015-16
出版日期: 2015年11月17日 內容資訊: 英文 36 Pages
簡介

本報告以IT服務管理SaaS解決方案的主要供應商 (10公司) 為主題,決策矩陣為基礎,提供解決方案的選擇,市場與解決方案分析,各公司的評估等相關的系統性資訊。

第1章 摘要

  • 發展要素
  • 主要調查結果

第2章 供應商解決方案的選擇

  • 對象標準
  • 選擇方法
  • Ovum的評級
  • Ovum決策矩陣互動

第3章 市場與解決方案分析

  • 市場領導:ServiceNow,BMC Remedy 9
  • 市場挑戰者

第4章 市場領導

  • 市場領導:技術
  • 市場領導:實行
  • 市場領導:市場影響

第5章 供應商分析

  • Axios assyst 10 SP6 (Ovum推薦:挑戰者)
  • BMC Remedyforce (Ovum推薦:挑戰者)
  • BMC Remedy 9 (Ovum推薦:領導者)
  • CA Cloud Service Management Bamboo release (Ovum推薦:挑戰者)
  • Cherwell Service Management 5.0 (Ovum推薦:挑戰者)
  • HEAT Service Management (Ovum推薦:挑戰者)
  • HP Service Anywhere (Ovum推薦:挑戰者)
  • IBM Control Desk (Ovum推薦:挑戰者)
  • ServiceNow Fuji (Ovum推薦:領導者)
  • SysAid (Ovum推薦:挑戰者)

第6章 附錄

  • 參考文獻
  • 著者

圖表

目錄
Product Code: IT0022-000548

Interest in and adoption of IT service management (ITSM) solutions deployed as software-as-a-service (SaaS) has increased over recent years, and shows no sign of slowing down. The cost-model associated with SaaS, coupled with the speed at which product updates can be deployed are key drivers for enterprises. With this need in mind, and at the request of many clients, Ovum has developed this Decision Matrix report to explore ITSM solutions deployed as SaaS.

Highlights

  • In terms of functionality, there is little differentiation between the SaaS solutions offered by many vendors. Historically, the ITIL framework has very much influenced the way in which ITSM solutions have evolved in terms of capabilities offered. While this alignment is still important to customers, disruptive technologies including social, mobile, cloud, and advanced reporting and analytics are now impacting how ITSM solutions are evolving to meet new customer demands.
  • Compares ITSM solutions deployed as SaaS at a functional level, across a wide variety of different capability criteria.
  • Analyzes each solution in detail, providing clients with good detail as to how each solution could support their ITSM needs.

Features Benefits

  • Compares ITSM solutions deployed as SaaS at a functional level, across a wide variety of different capability criteria.
  • Analyzes each solution in detail, providing clients with good detail as to how each solution could support their ITSM needs.

Questions Answers

  • Which solutions does Ovum identify as leaders in the ITSM SaaS space?
  • What capability differentiates the various solutons assessed?
  • How does Ovum feel ITSM solutions will evolve over the coming years?

Table of Contents

1. Summary

  • Catalyst
  • Key findings

2. Vendor solution selection

  • Inclusion criteria
  • Methodology
  • Ovum ratings
  • Ovum Decision Matrix Interactive

3. Market and solution analysis

  • Market leaders: ServiceNow, BMC Remedy 9
  • Market challengers

4. Market leaders

  • Market leaders: technology
  • Market leaders: execution
  • Market leaders: market impact

5. Vendor analysis

  • Axios assyst 10 SP6 (Ovum recommendation: Challenger)
  • BMC Remedyforce (Ovum recommendation: Challenger)
  • BMC Remedy 9 (Ovum recommendation: Leader)
  • CA Cloud Service Management Bamboo release (Ovum recommendation: Challenger)
  • Cherwell Service Management, 5.0 (Ovum recommendation: Challenger)
  • HEAT Service Management (Ovum recommendation: Challenger)
  • HP Service Anywhere (Ovum recommendation: Challenger)
  • IBM Control Desk (Ovum recommendation: Challenger)
  • ServiceNow Fuji (Ovum recommendation: Leader)
  • SysAid (Ovum recommendation: Challenger)

6. Appendix

  • Further reading
  • Author

List of Figures

  • Figure 1: Ovum Decision Matrix: ITSM SaaS solutions, 2015-16
  • Figure 2: Expanded view of Ovum Decision Matrix: ITSM SaaS solutions, 2015-16
  • Figure 3: Ovum Decision Matrix: ITSM SaaS, 2015-16 - Market leaders - technology
  • Figure 4: Ovum Decision Matrix: ITSM SaaS, 2015-16 - Market leaders - execution
  • Figure 5: Ovum Decision Matrix: ITSM SaaS, 2015-16 - Market leaders - market impact
  • Figure 6: Axios assyst 10 radar diagrams
  • Figure 7: BMC Remedyforce radar diagrams
  • Figure 8: BMC Remedy 9 radar diagrams
  • Figure 9: CA Cloud Service Management radar diagrams
  • Figure 10: Cherwell Service Management radar diagrams
  • Figure 11: HEAT Service Management radar diagrams
  • Figure 12: HP Service Anywhere
  • Figure 13: IBM Control Desk radar diagrams
  • Figure 14: ServiceNow radar diagrams
  • Figure 15: SysAid radar diagrams
Back to Top