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市場調查報告書

超過了越生命週期的外包關係的管理

Managing Outsourcing Relationships Over Their Lifecycle

出版商 Ovum, Ltd. 商品編碼 293029
出版日期 內容資訊 英文 12 Pages
商品交期: 最快1-2個工作天內
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超過了越生命週期的外包關係的管理 Managing Outsourcing Relationships Over Their Lifecycle
出版日期: 2014年01月03日 內容資訊: 英文 12 Pages
簡介

許多組織,評估由外包一部分的IT或提供的服務所得的恩惠,或是重新評估目前外包關係是否最適合,對產業來說可取得有益的資訊。組織採用對外包策略性的方法,同時評估外包的必要性,以及需要理解為了策略性導入外包的恰當次序。

本報告提供組織的外包關係的管理相關調查、進行外包時的策略性的配合措施方面的引進、外包的必要性的評估方法、關於外包的恩惠的評估方法調查分析與概括等,為您概述為以下內容。

摘要

  • 發展要素
  • Ovum的見解
  • 主要的訊息

組織關於外包需要策略性應對

  • 應對外包交易的複雜且容易變化的性質

外包的成敗,只基於適當的業務選擇

  • 外包恩惠的數量化

提供服務的品質管理

  • 為了有效外包關係的重要基礎

供應商和客戶關於價值的尺度必須意見相符

  • 外包關係的恩惠的最佳化

附屬資料

  • 相關報告書
  • 調查手法
  • 著者
  • Ovum諮詢
  • 免除責任

圖表

目錄
Product Code: IT018-001438

Most organizations are likely to benefit from assessing the benefits of outsourcing particular aspects of IT or business service delivery, or reviewing current arrangements for doing so to ensure that they are optimal.

Highlights

  • Organizations need to take a strategic approach to outsourcing.

Features Benefits

  • Understand how to assess the need for outsoucing.
  • Understand the steps to be taken when adopting a strategic approach to outsourcing.

Questions Answers

  • How can the need for outsoucing be assessed?
  • What are the steps to be taken when adopting a strategic approach to outsourcing?

Table of Contents

Headings

  • SUMMARY
    • Catalyst
    • Ovum view
    • Key messages
  • Organizations need to take a strategic approach to outsourcing
    • Dealing with the complicated and changing nature of sourcing deals
  • Success can only be based on selecting the right work to outsource
    • Quantifying the benefits of outsourcing
  • Managing the quality of service delivery
    • A key foundation for effective outsourcing relationships
  • Suppliers and customers must agree on how value is measured
    • Optimizing the benefit of the outsourcing relationship
  • APPENDIX
    • Further reading
    • Methodology
    • Author
    • Ovum Consulting
    • Disclaimer

Figures

  • Figure 1: Sourcing strategy: overall approach
  • Figure 2: Quantifying the expected benefits of outsourcing
  • Figure 3: Detailed plans and deliverables for key activity streams
  • Figure 4: Sourcing management framework
  • Figure 5: Outsourcing performance index
  • Figure 6: Relationship management model
  • Figure 7: Example output of an outsourcing value assessment
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