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市場調查報告書
財務管理的IT委外主要販售者：Black Book Survey 2009 調査結果
2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results
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財務管理的IT委外主要販售者：Black Book Survey 2009 調査結果 是由出版商Orbys Black Book在2010年01月所出版的。
這份英文市場調查報告書包含39 pages 價格從美金2500起跳。
本報告書針對財務管理市場的IT委外(ITO)使用者700間的契約300件以上實施調査，以18個主要業績指標（KPI）為基礎進行評價，概述如下。
導論
大綱
- 調査概要
- 主要調査結果
- 財務管理ITO：2009年的上位企業
- 財務管理ITO：2009年的上位企業、依機能
Black Book調査手法
- 資料數據的收集方法
- Black Book Data統計的信頼性之理解
- Black Book分級程序參加者
- 財務管理ITO販售者排行榜與結果：2009年
財務管理ITO販售者的前20名公司
STOP LIGHT SCORING KEY
全體的KPI領導
- 依個別基準的最高得點
- 最多個別基準冠軍的委外販售者
個別的主要成果
附錄
Abstract
In 2009, the Black Book wealth management, asset management and financial
markets industry ITO user survey investigated over 300 contracts held by more
than 700 ITO users. In order to rank the organizations, 18 key performance
indicators (KPIs) or criteria are employed, scored on each respective vendor
by client type and ranked on a 0 - 10 scale per KPI.
Key findings
- Key finding: most important customer satisfaction KPIs
- Deployment and outsourcing implementation and reliability are the most
important attributes influencing ITO clients' satisfaction with their 2009
outsourcing providers.
- Key finding: vendor dissatisfaction is uncommon in the wealth management
ITO industry among top-ranked suppliers
- Strong dissatisfaction is uncommon in the ITO sector, occurring in less
than 4.0% of the diverse industry and niche clientele.
- UK and US wealth management clients are among the most satisfied with
ITO services delivery. Strong dissatisfaction with offshore outsourcing
vendors was recorded by less than 3.2% of all surveyed clients with 2009
relationships.
- Key finding: comprehensive services vendor arrangements from a
comprehensive/end-to-end ITO vendor produce the highest satisfaction rates
- Single vendors offering comprehensive research services to services
corporate clients were ranked highest in the overall survey by clients.
Table of Contents
INTRODUCTION 5
- Information technology outsourcing (ITO) in the wealth management, asset
management and financial markets 5
SUMMARY 8
- Survey overview 8
- Key findings 8
- Wealth management ITO - top honors overall 2009 8
- Wealth management ITO - top vendor by function 2009 8
BLACK BOOK METHODOLOGY 10
- How the data sets are collected 10
- Understanding the statistical confidence of Black Book data 10
- Who participates in the Black Book ranking process 11
- Wealth management ITO vendor rankings and results 2009 11
TOP 20 WEALTH MANAGEMENT ITO VENDORS 12
STOP LIGHT SCORING KEY 13
- Operational excellence of wealth management ITO vendors 13
OVERALL KPI LEADERS 18
- Top score per individual criteria 18
- Outsourcing vendors with most top individual criteria scores 19
INDIVIDUAL KEY PERFORMANCE 20
APPENDIX 39
- Orbys consulting 39
- Disclaimer 39
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