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市場調查報告書
ERP管理外包之主要供應商:Black Book Survey 2009 調查結果
2009 Top ERP Management Outsourcing Vendors, Black Book Survey 2009 Results
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ERP管理外包之主要供應商:Black Book Survey 2009 調查結果 是由出版商Orbys Black Book在2009年11月所出版的。
這份英文市場調查報告書包含43 pages 價格從美金2500起跳。
Abstract
In 2009, the Black Book IT ERP management outsourcing client/user survey
investigated over 550 contracts held by 1,888 of the top outsourced ERP
management spending corporations and organizations globally.
Key findings
- Key finding: most important customer satisfaction KPIs
- Customization, interfaces, reliability and deployment are the most
important attributes influencing client companies' satisfaction with their
ERP outsourcing providers.
- Key finding: ITO infrastructure vendor satisfaction is highest among
midmarket vendors
- Clients with annual revenues from $100m to $1 billion are significantly
more satisfied with their ERP outsourcer than are large market cap clients.
Strong satisfaction in the mid-market segment surged to 82.5% in 2009, while
large market ($1 billion-plus in annual revenues) maintained a strong
satisfaction in 74.8% of all clients.
Table of Contents
INTRODUCTION 5
- ERP and the economic climate 5
- Overview of the ERP management market 6
SUMMARY 11
- Survey overview 11
- Key findings 11
- ERP management outsourcing vendor - top honors overall 2009 11
- ERP management outsourcing vendor - top vendor by ERP system supported
2009 11
- ERP management outsourcing vendor - top vendor by market size client
2009 12
- ERP management outsourcing vendor - top vendor by geographic location of
client 2009 12
BLACK BOOK METHODOLOGY 14
- How the data sets are collected 14
- Understanding the statistical confidence of Black Book data 14
- Who participates in the Black Book ranking process 15
- IT ERP management outsourcing vendor rankings and results - 2009 15
TOP 20 ERP Management OUTSOURCING VENDORS 16
STOP LIGHT SCORING KEY 17
- Operational excellence of ERP management outsourcing vendors 17
OVERALL KPI LEADERS 22
- Summary of criteria outcomes 22
- Top score per individual criteria 23
INDIVIDUAL KEY PERFORMANCE 24
APPENDIX 43
- Orbys consulting 43
- Disclaimer 43
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