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市場調查報告書
大型應付帳款業務委外(APO)企業：2009年
2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results
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大型應付帳款業務委外(APO)企業：2009年 是由出版商Orbys Black Book在2009年08月所出版的。
這份英文市場調查報告書包含41 pages 價格從美金2500起跳。
Abstract
In 2009, the Black Book APO Industry user survey investigates over 500
contracts held by 1500 of the top spending organizations and conglomerate
corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each
respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
- Key Finding: Most Important Customer Satisfaction KPIs
- Client Relationship & Cultural Fit and Trust are the most important
attributes influencing APO client satisfaction with their 2009 outsourcing
providers.
- Key Finding: Vendor Dissatisfaction is uncommon in the AP Process
Outsourcing Industry among Top Ranked Suppliers
- Strong dissatisfaction is uncommon in the Finance & Accounting sector of
Accounts Payable, occurring in less than 7.5% of US client types, 10.3% of
UK clients and 10.8% of International customers. US and Global corporations
collectively experience only a 6.8% dissatisfaction rate.
- Key Finding: Comprehensive Services Vendor Arrangements from a
Comprehensive/End-To-End APO Vendor produces the Highest Satisfaction Rates
Table of Contents
- Introduction
- Summary
- Methodology
- Predicted High Growth KPO Verticals
- Top 20 KPO Vendors
- Stop Light Scoring Key
- Overview of KPI Leaders
- Individual Key Performance Indicator Detail
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