About this report
Convenience retailing is changing fast. For years, it changed little while the food retailing market leaders concentrated on developing superstores to serve the primary weekly shop. But in the last ten years those same market leaders have turned their attention to C-stores and developed formats that serve consumers far better.
It is now increasingly clear that there are a variety of different types of locations for C-stores and each requires a different type of store.
How the retailers should adapt to these needs is a major theme of this report.
There is also a blurring of boundaries as C-stores add coffee and hot foods, many introduce seated cafes and fresh salad and premium chilled foods are available from the forecourts.
Main themes
- What do consumers want from the C-stores?
- How can C-stores differentiate themselves from superstores?
- What are the limits of growth for the major multiples in the C-store arena?
- How should the smaller retailers react?
- How important are green issues to consumers?
- Issues in the Market
- Main themes
- Definitions
- Abbreviations
- Market in Brief
- The C-store revolution
- The symbol group response
- A two-tier sector
- Market size
- A static market
- Figure 1: Sales of C-stores and primary food shops, 2004-08
- Figure 2: Convenience store sales -- newcomers and established players,
2004-08
- Consumer attitudes
- Market shares
- Figure 3: Convenience stores: Market share and outlets, 2008
- Forecast
- Digression
- Where next
- Re-inventing the C-store
- Internal Market Environment
- Key points
- Government enquiries
- The consumer gets forgotten
- Planning issues
- Industry concentration
- Figure 4: Superstores' and convenience stores' sales and share of food
retailers' sales, 2008
- Figure 5: Primary shopping vs C-stores, 2008
- Shopping habits
- The recession
- Organic, ethical and ' health'
- Eating on the go
- Growth in convenience foods
- Broader Market Environment
- Key points
- The economy
- The recession
- Employment
- Figure 6: UK workforce and employment, by gender, 2004-14
- Figure 7: Unemployment rate, 1990-2009
- Incomes and spending
- Figure 8: PDI and consumer expenditure, at current prices, 2004-14
- Population trends
- Age profile is changing
- Shift to older consumers
- Implications for retailing
- Declining 15-24s may respond best to image
- Families are top-up shoppers
- Figure 9: Trends in UK population, by age, 2004-14
- Household size
- Figure 10: Trends in number of UK households, by size, 2004-14
- The recession -- again
- Lifestyle trends
- Obesity and ' health'
- Environmental and ethical concern
- Internet retailing
- Market in Context
- Key points
- Retail sales still growing in spite of the recession
- Figure 11: All UK retail sales, at current and constant 2004 prices,
2004-09
- Large food businesses have outrun smaller rivals
- Figure 12: UK retail sales through food stores, by type of store, at
current prices, 2004-09
- How convenience shopping compares with primary grocery shopping
- Figure 13: Convenience store sales as a percentage of all food store
sales, 2004-09
- Structural changes
- Outlets, space and sales
- Figure 14: Grocers: Sales, outlets and sales area, 2003-07
- Figure 15: Convenience stores: Sales and outlet numbers, by type of
retailer, 2008
- Foods for in-home consumption
- Figure 16: Consumer expenditure on food for in-home consumption, 2004-09
- Trend towards in-home drinking
- Figure 17: Consumer expenditure on alcoholic drinks, by main type,
2004-09
- Other products in the convenience mix
- Strengths and Weaknesses
- Strengths
- Increased demand
- New entrants
- Fresh foods
- Weaknesses
- Older customers
- Opening hours
- Prices
- Market Size and Forecast
- Retail sales through convenience stores
- Small grocers
- Figure 18: ' Small' grocers' sales as a percentage of all food retailers'
sales, 1994-2008
- Convenience stores
- Market size estimates and forecasts
- Figure 19: Retail sales through convenience stores, at current and
constant prices, 2004-14
- Figure 20: C-stores' share of all food retailers' sales, 2004-14
- Data problems
- Figure 21: Leading retailers: Estimated non-retail sales, 2008
- The future
- Immediate meal solutions
- Top-up groceries
- Convenience purchases
- Outlook
- Retailer Competitive Analysis
- Key points
- Leading C-store retailers
- Figure 22: Leading convenience store retailers, sales and outlets,
2008/09
- Market shares
- Figure 23: Convenience retailers: Estimated market shares, 2008
- Retail Advertising and Promotion
- Total spending
- Figure 36: Main monitored media advertising expenditure, by retailers,
2005-09
- By media type
- Figure 37: Main monitored media advertising expenditure, by retailers,
percentage by media type, 2008
- Advertising overview
- Co-op integrating Somerfield
- Spar
- Musgrave
- Costcutter ups the pace with Coronation Street slots
- Tesco
- Retailer Profiles
- Co-operative Group
- Figure 38: Co-operative Group (Food): Sales as share of all UK food
retailers' sales, 2004-08
- Figure 39: Co-operative Group (Food): Financial performance, 2004-08
- Figure 40: Co-operative Group: Outlet data, 2004-08
- Figure 41: Somerfield: Outlet data, 2002/03-2006/07
- Retail offering
- Figure 42: Co-operative Group: Own-labels, 2008
- Advertising and marketing
- Costcutter Supermarkets Group Ltd
- Figure 43: Costcutter Supermarkets Group Ltd: Sales as share of all UK
food retailers' sales, 2004-08
- Figure 44: Costcutter Supermarkets Group Ltd: Group financial
performance, 2005-09
- Figure 45: Costcutter Supermarkets Group Ltd: Outlet data, 2005-09
- Retail offering
- Marks & Spencer
- Figure 46: M&S: (Food): Sales as share of all UK food retailers' sales,
2004-08
- Figure 47: Marks & Spencer (Food): Financial performance, 2005-09
- Figure 48: Marks & Spencer (Food): Sales growth, by quarter, Q1
2008/09-Q1 2009/10
- Figure 49: Marks & Spencer (Food): Outlet data, 2005-09
- Retail offering
- Musgrave
- Figure 50: Musgrave: Sales as share of all UK food retailers' sales,
2004-08
- Figure 51: Musgrave Plc: Consolidated financial performance, 2004-08
- Figure 52: Musgrave: estimated retail performance, 2004-08
- Figure 53: Musgrave UK: Outlet data, 2004-08
- Retail offering
- Premier
- Figure 54: Premier: Sales as share of all UK food retailers' sales,
2005-09
- Figure 55: Premier: Group financial performance, 2005/06-2008/09
- Figure 56: Premier: Outlet data, 2005/06-2008/09
- Retail offering
- J Sainsbury
- Figure 57: Sainsbury' s Local: Estimated sales as share of all UK food
retailers' sales, 2004-08
- Figure 58: J Sainsbury: Group financial performance, 2005-09
- Figure 59: J Sainsbury: Outlet data, 2004/05-2008/09
- Retail offering
- Spar UK Ltd
- Figure 60: Spar: Sales as share of all UK food retailers' sales, 2004-08
- Figure 61: Spar wholesalers, other businesses, 2009
- Figure 62: Spar UK: Turnover, 2004/05-08/09
- Figure 63: Spar UK: Outlet data, 2004/05-2008/09
- Figure 64: Spar stores, by region, 2007
- Retail offering
- Advertising and marketing
- Tesco Express and One Stop
- Figure 65: Tesco Express: Estimated sales as share of all UK food
retailers' sales, 2004-08
- Figure 66: Tesco UK: Financial performance, 2004/05-2008/09
- Figure 67: Tesco Express, One Stop: Store portfolios, 2004/05-2008/09
- Retail offering
- Other symbol groups
- Bargain Booze
- Figure 68: Bargain Booze portfolio, 2009
- Best-One
- KeyStore and KeyShop
- Lifestyle Express
- Martin McColl
- Nisa-Today' s
- Palmer & Harvey McLane (Mace)
- Select and Save
- Forecourts
- Retailers need forecourts
- Forecourts need retailers
- Marriage of convenience
- Figure 69: Forecourt retailing, main fuel operators and convenience
store developments, 2009
- Usage of Convenience Stores
- Key points
- Convenience stores bought from
- Figure 70: Nearby convenience stores that consumers have bought from in
the last 12 months, July 2009
- C-stores' shopper profiles
- C-stores not used
- Figure 71: Nearby convenience stores that consumers have not bought from
in the last 12 months, July 2009
- Chance encounters
- Figure 72: Bought from the stores in the last 12 months but don' t have
stores nearby, July 2009
- Correlation with main grocery shopping
- Figure 73: Outlet used for main grocery shopping, by nearby convenience
stores consumers have bought from in the last 12 months, July 2009
- Figure 74: Nearby convenience stores consumers have bought from in the
last 12 months, by outlet for main grocery shopping, July 2009
- Why Do Consumers Use C-stores?
- Key points
- Factors driving choice of C-store
- Figure 75: Most important factors when choosing a convenience store,
July 2009
- Location and long opening hours matter more to ABC1s
- Figure 76: Most important factors, by socio-economic group, July 2009
- Shops bought from and reasons for choosing
- Figure 77: Index of most important factors driving choice of store, by
any convenience stores consumers have bought from in the last 12 months,
July 2009
- Attributes by store
- Shops bought from -- but not nearby stores
- Figure 78: Top five factors driving choice of store, by convenience
stores consumers have bought from in the last 12 months, but don' t have
nearby, July 2009
- Appendix -- Usage of Convenience Stores
- Figure 85: Nearby convenience stores and bought from the stores in the
last 12 months, by demographics, July 2009
- Figure 86: Bought from the stores in the last 12 months but don' t have
nearby stores, by demographics, July 2009
- Figure 87: Most popular factors driving choice of convenience store to
shop, by bought from the stores in the last 12 months, July 2009
- Figure 88: Next most popular factors driving choice of convenience store
to shop, by bought from the stores in the last 12 months, July 2009
(continued)
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