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市場調查報告書

雲端通訊:整合通訊即服務(UCaaS)

Cloud Communications: Unified Communications as a Service (UCaaS)

出版商 Mind Commerce 商品編碼 324509
出版日期 內容資訊 英文 45 Pages
商品交期: 最快1-2個工作天內
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雲端通訊:整合通訊即服務(UCaaS) Cloud Communications: Unified Communications as a Service (UCaaS)
出版日期: 2015年02月13日 內容資訊: 英文 45 Pages
簡介

本報告提供整合通訊即服務、服務(UCaaS)市場相關研究、UCaaS企業、解決方案,及技術的評估、市場展望與預測彙整,為您概述為以下內容。

第1章 簡介

第2章 雲端及整合通訊

  • 整合通訊
    • 整合通訊
    • 互動系統
    • 即時通訊
    • 交易系統
  • 整合通訊即服務(UCaaS)
    • 單租戶
    • 多租戶
  • 雲端運算

第3章 UCaaS的利用案例

  • 案例研究:UCaaS的引進
    • 託管統一通信 vs. 多用戶
  • 案例研究:傳統UC vs. 雲端的UC引進
  • 雲端 vs. 軟體型通訊
  • 課題
    • 安全
  • UCaaS的優點
    • 降低成本
    • 資本成本的削減
    • 運營成本的削減
    • 可存取性的改善

第4章 主要UCaaS供應商

  • Google
  • Avaya
  • Cisco
  • Microsoft

第5章 UCaaS市場展望

  • 引進的展望及必要的作業技術
    • 必須的ICT、雲端技術
    • 有代表性的作用和期待的工資
  • UCaaS的市場機會
  • UCaaS的競爭解決方案
    • WebRTC
    • 進階通訊解決方案

第6章 結論

第7章 附錄:雲端通訊的未來

圖表清單

目錄

One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

This report evaluates the UCaaS companies, solutions, and technologies. The report also provides a market outlook and forecast through 2020 for UCaaS. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:

  • UC companies
  • Telecom service providers
  • Cloud and data analytics companies
  • Application developers and content providers
  • Cloud software, platform, and infrastructure companies
  • Telecom infrastructure and managed services companies

Report Benefits:

  • UCaaS forecast to 2020
  • Understand the UCaaS model
  • Recognize the future of UCaaS
  • Identify leading UCaaS companies
  • Identify the market drivers for UCaaS
  • Identify competing solutions to UCaaS
  • Understand app integration opportunities

Table of Contents

1 Introduction

  • 1.1 Executive Summary
  • 1.2 Companies Mentioned

2 Cloud and Unified Communications

  • 2.1 Unified Communications
    • 2.1.1 Unified Messaging
    • 2.1.2 Interaction Systems
    • 2.1.3 Real-Time Communications
    • 2.1.4 Transactional Systems
  • 2.2 Unified Communication as a Service (UcaaS)
    • 2.2.1 Single-Tenancy
    • 2.2.2 Multi-Tenancy
  • 2.3 Cloud Computing

3 UCaaS Use Cases

  • 3.1 Case Study: Deploying UCaaS
    • 3.1.1 Hosted Unified Communication vs. Multi-Tenant
  • 3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud
  • 3.3 Cloud vs. Software-based Communication
  • 3.4 Challenges
    • 3.4.1 Security
  • 3.5 UCaaS Benefits
    • 3.5.1 Expenditure Reduction
    • 3.5.2 Decrease Capital Costs
    • 3.5.3 Decrease Operational Expense
    • 3.5.4 Improve Accessibility

4 Select UCaaS Vendors

  • 4.1 Google
  • 4.2 Avaya
  • 4.3 Cisco
  • 4.4 Microsoft

5 UCaaS Market Outlook

  • 5.1 Employment Outlook and Job Skills Needed
    • 5.1.1 Critical ICT and Cloud Skills
    • 5.1.2 Typical Roles and Salary Expectations
  • 5.2 Market Opportunities for UCaaS
  • 5.3 Competing Solutions to UCaaS
    • 5.3.1 WebRTC
    • 5.3.2 Rich Communications Suite

6 Conclusions

7 Appendix: Future of Cloud Communications

  • 7.1 Personalized Cloud
  • 7.2 Context and Preference Driven Cloud
  • 7.3 Cloud Analytics and Machine Learning

Figures

  • Figure 1: Non Redundant Private Cloud
  • Figure 2: UCaaS vs. In-house UC
  • Figure 3: UCaaS Revenue Forecast 2015 - 2020
  • Figure 4: WebRTC and Mobile Networks
  • Figure 5: RCS and Applications
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