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市場調查報告書

機器人服務的全球市場 2022年:自然語言處理 (NLP) 、機器學習、人工神經網 (ANN) 、機器人分析

Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022

出版商 MarketsandMarkets 商品編碼 557114
出版日期 內容資訊 英文 142 Pages
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機器人服務的全球市場 2022年:自然語言處理 (NLP) 、機器學習、人工神經網 (ANN) 、機器人分析 Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
出版日期: 2017年09月15日 內容資訊: 英文 142 Pages
簡介

全球機器人服務的市場規模,預計從2017年的4億5,840萬美元,到2022年達17億8,390萬美元,以31.2%的年複合成長率擴大。社群媒體流通管道的千禧新生代的劇增以及機器人生態系統的人工智能 (AI) 、自然語言處理 (NLP) 、機器學習,及分析工具的使用,成為促進機器人服務市場成長的主要原因。

本報告提供全球機器人服務市場調查,市場概要,市場的各種影響因素及市場機會分析,各服務、形態、發展流通管道、終端用戶、地區的趨勢與市場規模的變化與預測,競爭環境,主要企業簡介等系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 機器人服務市場上富有魅力的機會
  • 機器人服務市場:3大發展流通管道
  • 機器人服務市場:各終端用戶、發展流通管道
  • 機器人服務的可能性

第5章 市場概要、產業趨勢

  • 市場動態
    • 成長推動因素
    • 阻礙成長要素
    • 市場機會
    • 課題
  • 生態系統分析
  • 發展流通管道

第6章 機器人服務市場分析:各類服務

  • 簡介
  • 組成架構
    • 自然語言處理
    • 機器學習
    • 人工神經網 (ANN)
    • 機器人分析
  • 平台

第7章 機器人服務市場分析:各形態

  • 簡介
  • 文本、豐富式媒體
  • 音訊
  • 視訊

第8章 機器人服務市場分析:各發展流通管道

  • 簡介
  • 網站
  • 客服中心、顧客服務
  • 社群媒體
  • 行動應用程式

第9章 機器人服務市場分析:各終端用戶

  • 簡介
  • 銀行,金融服務及保險
  • 政府
  • 不動產
  • 媒體、娛樂
  • 通訊
  • 零售、電子商務
  • 教育
  • 旅遊、飯店
  • 醫療
  • 其他

第10章 地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第11章 競爭情形

  • MICROQUADRANT概要
  • 競爭基準

第12章 企業簡介

  • MICROSOFT
  • IBM
  • FACEBOOK
  • GOOGLE
  • AMAZON WEB SERVICES
  • NUANCE COMMUNICATIONS
  • ASPECT SOFTWARE
  • INBENTA TECHNOLOGIES
  • CREATIVE VIRTUAL
  • 24/7 CUSTOMER
  • COGNICOR TECHNOLOGIES
  • ASTUTE SOLUTIONS

第13章 附錄

目錄
Product Code: TC 5580

"Increasing user engagement on social media channels is driving the growth of the bot services market."

The global bot services market size is expected to grow from USD 458.4 million in 2017 to USD 1,783.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 31.2%. The proliferation of millennial across social media channels and the use of Artificial Intelligence (AI), Natural Language Processing (NLP), machine learning, and analytics tools in the bot ecosystem are the major factors driving the growth of the bot services market. However, the dependency on deployment platforms for bots may hinder the growth of the bot services market.

"The social media deployment channel is expected to record the highest growth rate in the bot services market during the forecast period."

Among the deployment channels, the social media segment is a high-growth segment in the bot services market. Consumers across various social media platforms are increasing at an unprecedented rate. Social media platforms are easy communication channels for businesses to interact with their customers. Enterprises are widely implementing bot services on platforms, such as Facebook Messenger, Kik, Telegram, WeChat, Skype, and Twitter, to engage with customers and provide a personalized experience for different tasks.

"In terms of growth rate, the Banking, Financial Services, and Insurance (BFSI) end-user vertical is expected to dominate the bot services market during the forecast period."

Among the end-user verticals, the BFSI segment is expected to grow at the highest CAGR during the forecast period. The BFSI segment commands the bulk share in the bot services market, as the availability of mobile devices, such as smartphones and tablets, has made it easy for the BFSI stakeholders to deploy bot services on various platforms, such as websites, contact centers, and social media channels, to interact with customers. Some of the major applications of bot services in the BFSI sector include account management, customer alerts and reminders, credit and loan application updates, branch and Automatic Teller Machine (ATM) locators, financial advisors, insurance applications, and customer surveys.

"The Asia Pacific (APAC) region is expected to witness the highest growth rate in the bot services market during the forecast period."

APAC is expected to witness the highest growth rate in the bot services market during the forecast period, owing to the large-scale implementation of bot services across various end-user verticals, such as banking, government, and travel. Enterprises in China, India, Australia, and Japan have deployed bot services on websites and social media platforms to interact with the customers. The penetration of smartphones and the growing number of social media users are the primary factors that have propelled the growth of the bot services market in the APAC region.

In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants is given below:

  • By Company: Tier 1 - 18%, Tier 2 - 48%, and Tier 3 - 34%
  • By Designation: C-Level - 22%, D-Level - 43%, and Others - 35%
  • By Region: North America - 42%, Europe, Middle East, and Africa (EMEA) - 32%, and APAC - 26 %

Some of the major vendors in the bot services market are Microsoft (US), IBM (US), Facebook (US), Google (US), Amazon Web Services (US), Nuance Communications (US), Aspect Software (US), Inbenta Technologies (US), Creative Virtual (UK), IPsoft (US), 24/7 Customer (US), CogniCor Technologies (Spain), Astute Solutions (US), Gupshup (US), Next IT Corp. (US), Kore.ai(US), Rasa Technologies GmbH (Germany), Pypestream (US), Avaamo (US), Pandorabots (US), LogMeIn (US), Artificial Solutions (Spain), Botego (Turkey), Chatfuel (US), Webio (Ireland), and Do You Dream Up (France).

Research Coverage:

The global bot services market has been segmented on the basis of services, deployment channels, modes, end-user verticals, and regions. A detailed analysis of the key market players has been done to provide insights into their business overview, products and services, key strategies, new product launches, partnerships, agreements, collaborations, expansions, and the competitive landscape associated with the bot services market.

Reasons to Buy the Report:

The report will help the market leaders/new entrants in the following ways:

  • The report segments the bot services market comprehensively and provides the closest approximations of the revenue numbers for the overall market segments and subsegments across different regions.
  • The report helps stakeholders understand the pulse of the market and provides them information on the key market drivers, restraints, challenges, and opportunities.
  • The report helps stakeholders better understand their competitors and gain more insights to improve their position in the market. The competitive landscape section includes the MicroQuadrant matrix, wherein 26 players have been placed in 4 quadrants, namely, visionary leaders, dynamic differentiators, innovators, and emerging companies, based on the companies' product offerings and business strategies.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS AND LIMITATIONS
    • 2.3.1. ASSUMPTIONS
    • 2.3.2. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE OPPORTUNITIES IN THE BOT SERVICES MARKET
  • 4.2. BOT SERVICES MARKET: TOP 3 DEPLOYMENT CHANNELS
  • 4.3. BOT SERVICES MARKET, BY END-USER VERTICAL AND DEPLOYMENT CHANNEL
  • 4.4. BOT SERVICES POTENTIAL

5. MARKET OVERVIEW

  • 5.1. MARKET DYNAMICS
    • 5.1.1. DRIVERS
      • 5.1.1.1. Increasing user engagement on social media platforms
      • 5.1.1.2. Highly advanced AI and NLP tools bolstering the market growth
    • 5.1.2. RESTRAINTS
      • 5.1.2.1. Dependency on deployment platforms for bots
    • 5.1.3. OPPORTUNITIES
      • 5.1.3.1. Increasing demand for feature phones
      • 5.1.3.2. High growth of social media platforms
      • 5.1.3.3. Growing partnerships and widening ecosystem
    • 5.1.4. CHALLENGES
      • 5.1.4.1. Limited accuracy as expected by end-users
      • 5.1.4.2. Lack of awareness and reluctance to use bots
  • 5.2. ECOSYSTEM ANALYSIS
  • 5.3. DEPLOYMENT CHANNELS

6. BOT SERVICES MARKET ANALYSIS, BY SERVICE

  • 6.1. INTRODUCTION
  • 6.2. FRAMEWORK
    • 6.2.1. NATURAL LANGUAGE PROCESSING
    • 6.2.2. MACHINE LEARNING
    • 6.2.3. ARTIFICIAL NEURAL NETWORK
    • 6.2.4. BOT ANALYTICS
  • 6.3. PLATFORM

7. BOT SERVICES MARKET ANALYSIS, BY MODE

  • 7.1. INTRODUCTION
  • 7.2. TEXT AND RICH MEDIA
  • 7.3. AUDIO
  • 7.4. VIDEO

8. BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL

  • 8.1. INTRODUCTION
  • 8.2. WEBSITES
  • 8.3. CONTACT CENTER AND CUSTOMER SERVICE
  • 8.4. SOCIAL MEDIA
  • 8.5. MOBILE APPLICATIONS

9. BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 9.2.1. USE CASE: PERSONAL BANKING ASSISTANT TO HELP CLIENTS IN DECIDING INVESTMENT PLANS
    • 9.2.2. USE CASE: INSURANCE OPTING AND RENEWAL OPTIONS WITH QUICK ASSISTANCE AT ANY GIVEN TIME
  • 9.3. GOVERNMENT
    • 9.3.1. USE CASE: REDUCTION IN THE FREQUENCY OF CALL ON THE POLICE HELPLINE NUMBER
  • 9.4. REAL ESTATE
    • 9.4.1. USE CASE: REAL-TIME UPDATE OF PROPERTY RATES AND AVAILABILITY
  • 9.5. MEDIA AND ENTERTAINMENT
    • 9.5.1. USE CASE: TICKET BOOKINGS AND ENTERTAINMENT RELATED BLOGS
  • 9.6. TELECOM
    • 9.6.1. USE CASE: AUGMENTED CUSTOMER SERVICE RELATED TO NETWORK AND BILLING INSTANCES
  • 9.7. RETAIL AND ECOMMERCE
    • 9.7.1. USE CASE: EASE OF ACCESS FOR THE BUYERS TO PLACE AND REPLACE ORDERS
  • 9.8. EDUCATION
    • 9.8.1. USE CASE: SMART EDUCATION SYSTEM
  • 9.9. TRAVEL AND HOSPITALITY
    • 9.9.1. USE CASE: EASY FLIGHT BOOKINGS WITH REAL-TIME UPDATES
  • 9.10. HEALTHCARE
    • 9.10.1. USE CASE: ELECTRONIC HEALTH AND MEDICAL RECORD
  • 9.11. OTHERS

10. GEOGRAPHIC ANALYSIS

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
    • 10.2.1. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.2.2. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.2.3. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.2.4. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.2.5. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.3. EUROPE
    • 10.3.1. EUROPE: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.3.2. EUROPE: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.3.3. EUROPE: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.3.4. EUROPE: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.3.5. EUROPE: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.4. ASIA PACIFIC
    • 10.4.1. ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.4.2. ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.4.3. ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.4.4. ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.4.5. ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.5. MIDDLE EAST AND AFRICA
    • 10.5.1. MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.5.2. MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.5.3. MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.5.4. MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.5.5. MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.6. LATIN AMERICA
    • 10.6.1. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.6.2. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.6.3. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.6.4. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.6.5. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY

11. COMPETITIVE LANDSCAPE

  • 11.1. MICROQUADRANT OVERVIEW
    • 11.1.1. VISIONARY LEADERS
    • 11.1.2. INNOVATORS
    • 11.1.3. DYNAMIC DIFFERENTIATORS
    • 11.1.4. EMERGING COMPANIES
  • 11.2. COMPETITIVE BENCHMARKING
    • 11.2.1. STRENGTH OF PRODUCT PORTFOLIO ADOPTED BY MAJOR PLAYERS IN THE BOT SERVICES MARKET (26 PLAYERS)
    • 11.2.2. BUSINESS STRATEGY EXCELLENCE ADOPTED BY MAJOR PLAYERS IN THE BOT SERVICES MARKET (26 PLAYERS)

12. COMPANY PROFILES (Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*

  • 12.1. MICROSOFT
  • 12.2. IBM
  • 12.3. FACEBOOK
  • 12.4. GOOGLE
  • 12.5. AMAZON WEB SERVICES
  • 12.6. NUANCE COMMUNICATIONS
  • 12.7. ASPECT SOFTWARE
  • 12.8. INBENTA TECHNOLOGIES
  • 12.9. CREATIVE VIRTUAL
  • 12.10. 24/7 CUSTOMER
  • 12.11. COGNICOR TECHNOLOGIES
  • 12.12. ASTUTE SOLUTIONS

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. DISCUSSION GUIDE
  • 13.2. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 13.4. AVAILABLE CUSTOMIZATIONS
  • 13.5. RELATED REPORTS
  • 13.6. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: GLOBAL BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 2: GLOBAL BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 3: GLOBAL BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 4: GLOBAL BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 5: GLOBAL BOT SERVICES MARKET SIZE, BY END-USE VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 6: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 7: FRAMEWORK: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 8: PLATFORM: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 9: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 10: TEXT AND RICH MEDIA: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 11: AUDIO: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 12: VIDEO: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 13: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 14: WEBSITES: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 15: CONTACT CENTER AND CUSTOMER SERVICE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 16: SOCIAL MEDIA: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 17: MOBILE APPLICATIONS: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 18: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 19: BANKING, FINANCIAL SERVICES, AND INSURANCE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 20: GOVERNMENT: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 21: REAL ESTATE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 22: MEDIA AND ENTERTAINMENT: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 23: TELECOM: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 24: RETAIL AND ECOMMERCE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 25: EDUCATION: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 26: TRAVEL AND HOSPITALITY: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 27: HEALTHCARE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 28: OTHERS: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 29: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 30: NORTH AMERICA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 31: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 32: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 33: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 34: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 35: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 36: EUROPE: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 37: EUROPE: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 38: EUROPE: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 39: EUROPE: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 40: EUROPE: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 41: EUROPE: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 42: ASIA PACIFIC: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 43: ASIA PACIFIC: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 44: ASIA PACIFIC: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 45: ASIA PACIFIC: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 46: ASIA PACIFIC: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 47: ASIA PACIFIC: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 48: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 49: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 50: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 51: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 52: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 54: LATIN AMERICA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 55: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 56: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 57: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 58: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 59: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 60: MARKET RANKING FOR BOT SERVICES MARKET, 2017

LIST OF FIGURES

  • FIGURE 1: GLOBAL BOT SERVICES MARKET: MARKET SEGMENTATION
  • FIGURE 2: REGIONAL SCOPE
  • FIGURE 3: BOT SERVICES MARKET: RESEARCH DESIGN
  • FIGURE 4: DATA TRIANGULATION
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 6: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 7: ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 8: NORTH AMERICA HAD THE LARGEST MARKET SHARE IN 2017
  • FIGURE 9: BOT SERVICES MARKET SHARE, BY SERVICE, 2017
  • FIGURE 10: BOT SERVICES MARKET SHARE, BY MODE, 2017
  • FIGURE 11: BOT SERVICES MARKET SHARE, BY DEPLOYMENT CHANNEL, 2017
  • FIGURE 12: THE GLOBAL BOT SERVICES MARKET IS EXPECTED TO GROW AT A SIGNIFICANT CAGR DURING THE FORECAST PERIOD
  • FIGURE 13: SOCIAL MEDIA SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: BANKING, FINANCIAL SERVICES, AND INSURANCE, AND SOCIAL MEDIA ARE ESTIMATED TO HOLD THE LARGEST MARKET SHARES IN THE BOT SERVICES MARKET IN 2017
  • FIGURE 15: ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 16: BOT SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 17: BOT SERVICES MARKET: ECOSYSTEM
  • FIGURE 18: BOT SERVICES MARKET: DEPLOYMENT CHANNELS
  • FIGURE 19: PLATFORM SEGMENT IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: VIDEO SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: SOCIAL MEDIA SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: BANKING, FINANCIAL SERVICES, AND INSURANCE END-USER VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: ASIA PACIFIC IS EXPECTED TO GROW AT HIGHEST CAGR IN THE GLOBAL BOT SERVICES MARKET DURING THE FORECAST PERIOD
  • FIGURE 24: ASIA PACIFIC IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 25: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 26: PLATFORM SEGMENT IN NORTH AMERICA IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 27: PLATFORM SEGMENT IN EUROPE IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 28: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 29: PLATFORM SEGMENT IN ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 30: PLATFORM SEGMENT IN MIDDLE EAST AND AFRICA IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 31: PLATFORM SEGMENT IN LATIN AMERICA IS EXPECTED TO GROW AT THE HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 32: BOT SERVICES MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2017
  • FIGURE 33: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 34: IBM: COMPANY SNAPSHOT
  • FIGURE 35: FACEBOOK: COMPANY SNAPSHOT
  • FIGURE 36: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 37: AMAZON WEB SERVICES: COMPANY SNAPSHOT
  • FIGURE 38: NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
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