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市場調查報告書

自動語音應答 (IVR)的全球市場 - 2023年為止的預測

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023

出版商 MarketsandMarkets 商品編碼 553356
出版日期 內容資訊 英文 180 Pages
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自動語音應答 (IVR)的全球市場 - 2023年為止的預測 Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023
出版日期: 2017年09月01日 內容資訊: 英文 180 Pages
簡介

自動語音應答 (IVR) 市場,預計從2017年的37億3000萬美元,到2023年擴大到55億4000萬美元。預計市場2017年∼2023年以6.83%的年複合成長率成長。

本報告提供全球自動語音應答 (IVR) 市場相關調查分析,市場概要,產業趨勢,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 自動語音應答 (IVR) 市場的富有魅力的成長機會
  • 自動語音應答 (IVR) 市場:各組織規模
  • 自動語音應答 (IVR) 市場:各服務、地區
  • 自動語音應答 (IVR) 市場:各部署模式
  • 自動語音應答 (IVR) 市場:各地區

第5章 市場概要

  • 簡介
  • 市場動態
    • 推動因素
    • 阻礙因素
    • 機會
    • 課題

第6章 產業趨勢

  • 簡介
  • 價值鏈分析
  • 標準規格與法令

第7章 自動語音應答 (IVR)的全球市場:各技術

  • 簡介
  • 語音式
  • 推動式

第8章 自動語音應答 (IVR)的全球市場:各部署模式

  • 簡介
  • 雲端
  • 內部部署

第9章 自動語音應答 (IVR)的全球市場:各組織規模

  • 簡介
  • 中小企業
  • 大企業

第10章 自動語音應答 (IVR)的全球市場:各類服務

  • 簡介
  • 安裝
  • 訓練、教育
  • 維護、支援

第11章 自動語音應答 (IVR)的全球市場:各產業領域

  • 簡介
  • BFSI
  • 旅遊、飯店
  • 醫藥品、醫療
  • 通訊
  • 政府、公共部門
  • 運輸、物流
  • IT支援服務
  • 媒體、零售、電子商務
  • 教育
  • 其他

第12章 自動語音應答 (IVR)的全球市場:各解決方案

  • 簡介
  • 呼叫路由
  • 外撥
  • 自助服務

第13章 自動語音應答 (IVR)的全球市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 其他

第14章 競爭情形

  • 概要
  • 市場排行榜分析
  • 競爭領導製圖
  • 產業策略
  • 產品系列的優勢
  • 競爭情形與趨勢

第15章 企業簡介

  • 簡介
  • INCONTACT INC.
  • NUANCE COMMUNICATIONS, INC.
  • GENESYS TELECOMMUNICATION LABORATORIES, INC.
  • 8X8, INC.
  • AT&T INC.
  • AVAYA INC.
  • ASPECT SOFTWARE PARENT, INC.
  • 24/7 CUSTOMER, INC.
  • VERIZON COMMUNICATIONS INC.
  • FIVE9, INC.
  • CISCO SYSTEMS, INC.
  • CONVERGYS CORPORATION
  • WEST CORPORATION
  • IVR LAB
  • NEWVOICEMEDIA
  • 主要創新者

第16章 附錄

目錄
Product Code: SE 5548

"Increasing scalability and efficiency of organizations is contributing to the growth of the interactive voice response market"

The interactive voice response (IVR) market was valued at USD 3.73 billion in 2017 and is expected to reach USD 5.54 billion by 2023, at a CAGR of 6.83% during the forecast period. IVRs are implemented in multiple enterprises due to its ability to help improve the productivity and effectiveness of the organization. A scalable architecture is achievable using the latest IVRs. The ability of IVRs to route callers to the appropriate department is one of the major reasons for their increased adoption in small and medium enterprises (SMEs) and large enterprises. The IVRs help in routing calls to the concerned agent to save the caller's time. This results in higher customer satisfaction along with effective customer services. A higher level of customer satisfaction further increases the probability of selling to a new as well as an existing prospect. On the other hand, the complexity of the IVRs due to the presence of multiple irrelevant options is one of the restraining factors in the market. The additional information confuses the customer in selecting a particular option from a list of options in the menu. Hence, sometimes the customers prefer to talk to the customer service person directly instead of talking to a machine. Limiting the menu options helps the system to remember the customer's choices as well as minimizes the time required for the customer to choose from a list of multiple options.

"Adoption of cloud infrastructure boosts the demand for interactive voice response systems"

There is an increasing adoption of cloud infrastructure because of the ability to provide their self-service applications at a minimal cost. This infrastructure helps the organizations to reduce the operating expense (OPEX) allowing them to achieve a considerably higher level of efficiency. The hosted cloud deployment mode offers ease of data accessibility from anywhere at any time. Moreover, the hosted cloud offers ease of integration with the existing server, which operates on its own physical hardware in minimal time.

"North America considered as key region for the interactive voice response market"

North America held the largest share of the interactive voice response market in 2016. The increasing demand for cloud-based IVRs in SMEs is likely to drive the growth of the interactive voice response market in North America. Advancements in the interactive voice response technology for flawless communication and security, as well as the ease of accomplishing a task without the help of an agent are the crucial factors driving the growth of the interactive voice response market. Moreover, the tremendous growth of IP contact centers in the US has propelled the growth of the interactive voice response market. The overall interactive voice response market in this region is highly fragmented with the presence of some large and several medium-sized companies that offer solutions for various verticals such as BFSI, pharma and healthcare, government and public sector, and education. 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), 24/7 Customer, Inc. (US), and Five9, Inc. (US) are some of the major companies that offer IVR solutions in North America.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews have been conducted with key experts. Following is the breakup of the profile of primary participants:

  • By Company Type: Tier 1 - 35%, Tier 2 - 40%, and Tier 3 - 25%
  • By Designation: C-Level Executives - 50%, Directors - 35%, and Others - 15%
  • By Region: North America - 35%, Europe - 22%, APAC - 30%, and RoW - 13%

The prominent players profiled in this report are 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), inContact Inc. (US), NewVoiceMedia (UK), and Five9, Inc. (US).

Research Coverage:

The report estimates the size and future growth potential of the interactive voice response market for various segments such as deployment mode, technology, organization size, services, vertical, and geography. In addition, the report comprises industry trends, market dynamics, and competitive analysis of the key players in the market, along with their company profiles, competitive leadership mapping, and recent developments.

Key Benefits of Buying the Report:

The report would help market leaders/new entrants by providing them with the closest approximations of the revenues generated from the IVR segments and subsegments. This report would help stakeholders better understand the competitor landscape and gain insights to better position their businesses and make suitable go-to-market strategies. This report also helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. STUDY OBJECTIVES
  • 1.2. MARKET DEFINITION
  • 1.3. SCOPE
    • 1.3.1. GEOGRAPHIC SCOPE
    • 1.3.2. YEARS CONSIDERED FOR THE STUDY
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
      • 2.1.1.1. Key data from secondary sources
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key data from primary sources
      • 2.1.2.2. Key industry insights
      • 2.1.2.3. Breakdown of primaries
  • 2.2. MARKET SIZE ESTIMATION
    • 2.2.1. BOTTOM-UP APPROACH
    • 2.2.2. TOP-DOWN APPROACH
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. RESEARCH ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE GROWTH OPPORTUNITIES IN INTERACTIVE VOICE RESPONSE MARKET
  • 4.2. INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE
  • 4.3. INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE AND REGION
  • 4.4. INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE
  • 4.5. INTERACTIVE VOICE RESPONSE MARKET, BY GEOGRAPHY

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Increasing integration of advanced technologies
      • 5.2.1.2. Rise in cloud-based services equipped with high industry standards increases IVR acceptability
      • 5.2.1.3. Adoption of IVRs to increase scalability and efficiency of organizations
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Irrelevant options and additional information within a menu hampers the usability of IVRs
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Growing IVR application areas
      • 5.2.3.2. Increasing demand for IVR-based outbound services
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Increasing security concerns in data encryption

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. INTERACTIVE VOICE RESPONSE STANDARDS AND REGULATIONS
    • 6.3.1. CODES AND STANDARDS RELATED TO INTERACTIVE VOICE RESPONSE

7. INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

  • 7.1. INTRODUCTION
  • 7.2. SPEECH BASED
  • 7.3. TOUCH-TONE BASED

8. INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE

  • 8.1. INTRODUCTION
  • 8.2. CLOUD
    • 8.2.1. HOSTED
  • 8.3. ON PREMISE

9. INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM ENTERPRISES (SMES)
  • 9.3. LARGE ENTERPRISES

10. INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

  • 10.1. INTRODUCTION
  • 10.2. INSTALLATION
  • 10.3. TRAINING AND EDUCATION
  • 10.4. MAINTENANCE AND SUPPORT

11. INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

  • 11.1. INTRODUCTION
  • 11.2. BFSI
  • 11.3. TRAVEL AND HOSPITALITY
  • 11.4. PHARMA AND HEALTHCARE
  • 11.5. TELECOMMUNICATIONS
  • 11.6. GOVERNMENT AND PUBLIC SECTOR
  • 11.7. TRANSPORTATION AND LOGISTICS
  • 11.8. INFORMATION TECHNOLOGY-ENABLED SERVICES
  • 11.9. MEDIA, RETAIL, AND E-COMMERCE
  • 11.10. EDUCATION
  • 11.11. OTHERS

12. INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

  • 12.1. INTRODUCTION
  • 12.2. CALL ROUTING
  • 12.3. OUTBOUND
  • 12.4. SELF-SERVICE

13. GEOGRAPHIC ANALYSIS

  • 13.1. INTRODUCTION
  • 13.2. NORTH AMERICA
    • 13.2.1. US
    • 13.2.2. CANADA
    • 13.2.3. MEXICO
  • 13.3. EUROPE
    • 13.3.1. UK
    • 13.3.2. GERMANY
    • 13.3.3. ITALY
    • 13.3.4. FRANCE
    • 13.3.5. REST OF EUROPE
  • 13.4. ASIA PACIFIC
    • 13.4.1. JAPAN
    • 13.4.2. CHINA
    • 13.4.3. INDIA
    • 13.4.4. PHILIPPINES
    • 13.4.5. SOUTH KOREA
    • 13.4.6. REST OF APAC
  • 13.5. REST OF THE WORLD
    • 13.5.1. SOUTH AMERICA
    • 13.5.2. MIDDLE EAST AND AFRICA

14. COMPETITIVE LANDSCAPE

  • 14.1. OVERVIEW
  • 14.2. MARKET RANKING ANALYSIS: INTERACTIVE VOICE RESPONSE
  • 14.3. COMPETITIVE LEADERSHIP MAPPING
    • 14.3.1. VISIONARY LEADERS
    • 14.3.2. DYNAMIC DIFFERENTIATORS
    • 14.3.3. INNOVATORS
    • 14.3.4. EMERGING COMPANIES
  • 14.4. BUSINESS STRATEGY EXCELLENCE
  • 14.5. STRENGTH OF PRODUCT PORTFOLIO
  • 14.6. COMPETITIVE SITUATIONS AND TRENDS
    • 14.6.1. PRODUCT LAUNCHES AND DEVELOPMENTS
    • 14.6.2. PARTNERSHIPS AND AGREEMENTS
    • 14.6.3. MERGERS AND ACQUISITIONS
    • 14.6.4. OTHERS

25 Companies analyzed across the ecosystem are - 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7. Customer, Inc. (US), inContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US), Enghouse Systems (US), BCE Inc. (Canada), Verint Systems Inc (US), NEC Corporation (Japan), XO Communications, LLC (US), CenturyLink (US), DialogTech (US), DiRAD Technologies, Inc. (US), Solutions Infini (India), and Arise Virtual Solutions (US).

15. COMPANY PROFILES (Business Overview, Products offered & Services strategies, Key Insights, Recent Developments)*

  • 15.1. INTRODUCTION
  • 15.2. INCONTACT INC.
  • 15.3. NUANCE COMMUNICATIONS, INC.
  • 15.4. GENESYS TELECOMMUNICATION LABORATORIES, INC.
  • 15.5. 8X8, INC.
  • 15.6. AT&T INC.
  • 15.7. AVAYA INC.
  • 15.8. ASPECT SOFTWARE PARENT, INC.
  • 15.9. 24/7 CUSTOMER, INC.
  • 15.10. VERIZON COMMUNICATIONS INC.
  • 15.11. FIVE9, INC.
  • 15.12. CISCO SYSTEMS, INC.
  • 15.13. CONVERGYS CORPORATION
  • 15.14. WEST CORPORATION
  • 15.15. IVR LAB
  • 15.16. NEWVOICEMEDIA
  • 15.17. KEY INNOVATORS
    • 15.17.1. LIVEOPS, INC.
    • 15.17.2. OZONETEL COMMUNICATIONS PVT. LTD.
    • 15.17.3. EVOLVE IP, LLC

*Details on Business Overview, Products offered & Services strategies, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.

16. APPENDIX

  • 16.1. INSIGHTS OF INDUSTRY EXPERTS
  • 16.2. QUESTIONNAIRE FOR INTERACTIVE VOICE RESPONSE MARKET
  • 16.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 16.4. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 16.5. AVAILABLE CUSTOMIZATIONS
  • 16.6. RELATED REPORTS
  • 16.7. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 2: IVR MARKET FOR SPEECH-BASED TECHNOLOGY, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 3: IVR MARKET FOR TOUCH-TONE-BASED TECHNOLOGY, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 4: INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE, 2015-2023 (USD MILLION)
  • TABLE 5: INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE
  • TABLE 6: INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 7: INTERACTIVE VOICE RESPONSE MARKET FOR SMES, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 8: INTERACTIVE VOICE RESPONSE MARKET FOR LARGE ENTERPRISES, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 9: INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE, 2015-2023 (USD MILLION)
  • TABLE 10: INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 11: INTERACTIVE VOICE RESPONSE MARKET FOR BFSI, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 12: INTERACTIVE VOICE RESPONSE MARKET IN BFSI, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 13: INTERACTIVE VOICE RESPONSE MARKET IN TRAVEL AND HOSPITALITY, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 14: INTERACTIVE VOICE RESPONSE MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 15: INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 16: INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 17: INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 18: INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 19: INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 20: INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 21: INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 22: INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 23: INTERACTIVE VOICE RESPONSE MARKET FOR ITES, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 24: INTERACTIVE VOICE RESPONSE MARKET FOR ITES, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 25: INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND E-COMMERCE, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 26: INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND E-COMMERCE, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 27: INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 28: INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 29: INTERACTIVE VOICE RESPONSE MARKET FOR OTHERS, BY TECHNOLOGY, 2015-2023 (USD MILLION)
  • TABLE 30: INTERACTIVE VOICE RESPONSE MARKET FOR OTHERS, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 31: INTERACTIVE VOICE RESPONSE MARKET, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 32: INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 33: INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY DEPLOYMENT MODE, 2015-2023 (USD MILLION)
  • TABLE 34: INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 35: INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY COUNTRY, 2015-2023 (USD MILLION)
  • TABLE 36: INTERACTIVE VOICE RESPONSE MARKET IN US, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 37: INTERACTIVE VOICE RESPONSE MARKET IN CANADA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 38: INTERACTIVE VOICE RESPONSE MARKET IN MEXICO, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 39: INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 40: INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY DEPLOYMENT MODE, 2015-2023 (USD MILLION)
  • TABLE 41: INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 42: INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY COUNTRY, 2015-2023 (USD MILLION)
  • TABLE 43: INTERACTIVE VOICE RESPONSE MARKET IN UK, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 44: INTERACTIVE VOICE RESPONSE MARKET IN GERMANY, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 45: INTERACTIVE VOICE RESPONSE MARKET IN ITALY, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 46: INTERACTIVE VOICE RESPONSE MARKET IN FRANCE, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 47: INTERACTIVE VOICE RESPONSE MARKET IN ROE, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 48: INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 49: INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY DEPLOYMENT MODE, 2015-2023 (USD MILLION)
  • TABLE 50: INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 51: INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY COUNTRY, 2015-2023 (USD MILLION)
  • TABLE 52: INTERACTIVE VOICE RESPONSE MARKET IN JAPAN, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 53: INTERACTIVE VOICE RESPONSE MARKET IN CHINA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 54: INTERACTIVE VOICE RESPONSE MARKET IN INDIA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 55: INTERACTIVE VOICE RESPONSE MARKET IN PHILIPPINES, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 56: INTERACTIVE VOICE RESPONSE MARKET IN SOUTH KOREA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 57: INTERACTIVE VOICE RESPONSE MARKET IN ROAPAC, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 58: INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY VERTICAL, 2015-2023 (USD MILLION)
  • TABLE 59: INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY DEPLOYMENT MODE, 2015-2023 (USD MILLION)
  • TABLE 60: INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 61: INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY REGION, 2015-2023 (USD MILLION)
  • TABLE 62: INTERACTIVE VOICE RESPONSE MARKET IN SOUTH AMERICA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 63: INTERACTIVE VOICE RESPONSE MARKET IN MEA, BY ORGANIZATION SIZE, 2015-2023 (USD MILLION)
  • TABLE 64: INTERACTIVE VOICE RESPONSE MARKET: COMPANY RANKING ANALYSIS
  • TABLE 65: PRODUCT LAUNCHES AND DEVELOPMENTS (2015 - 2017)
  • TABLE 66: PARTNERSHIPS AND AGREEMENTS (2015-2017)
  • TABLE 67: MERGERS AND ACQUISITIONS (2015 & 2017)
  • TABLE 68: COLLABORATIONS AND EXPANSIONS (2017)

LIST OF FIGURES

  • FIGURE 1: INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION
  • FIGURE 2: INTERACTIVE VOICE RESPONSE MARKET: RESEARCH DESIGN
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: SNAPSHOT OF THE INTERACTIVE VOICE RESPONSE MARKET, 2015-2023 (USD BILLION)
  • FIGURE 7: BFSI VERTICAL TO HOLD THE LARGEST SHARE OF IVR MARKET DURING FORECAST PERIOD
  • FIGURE 8: CLOUD-BASED DEPLOYMENT MODE TO HOLD A LARGER SHARE IN COMPARISON WITH ON PREMISE BY 2023
  • FIGURE 9: TOUCH-TONE BASED TO HOLD LARGER SHARE OF OVERALL IVR MARKET BY 2023
  • FIGURE 10: OVERALL INTERACTIVE VOICE RESPONSE MARKET, BY COUNTRY, 2017
  • FIGURE 11: INTERACTIVE VOICE RESPONSE MARKET IN APAC TO GROW AT HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 12: SME TO LEAD INTERACTIVE VOICE RESPONSE MARKET DURING THE FORECAST PERIOD
  • FIGURE 13: MAINTENANCE AND SUPPORT TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA IN 2017
  • FIGURE 14: CLOUD TO HOLD LARGER SHARE OF INTERACTIVE VOICE RESPONSE MARKET BY 2023
  • FIGURE 15: PHILIPPINES EXPECTED TO GROW AT HIGHEST CAGR IN INTERACTIVE VOICE RESPONSE MARKET DURING FORECAST PERIOD
  • FIGURE 16: INCREASING INVESTMENTS IN IOT TECHNOLOGY AND GROWING APPLICATIONS OF SMART WIRELESS SENSORS FUEL GROWTH OF INTERACTIVE VOICE RESPONSE MARKET
  • FIGURE 17: VALUE CHAIN ANALYSIS OF INTERACTIVE VOICE RESPONSE (IVR) MARKET
  • FIGURE 18: INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY TECHNOLOGY
  • FIGURE 19: INTERACTIVE VOICE RESPONSE (IVR) MARKET, BY TECHNOLOGY, 2017 & 2023
  • FIGURE 20: INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY DEPLOYMENT MODE
  • FIGURE 21: INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE, 2017 & 2023
  • FIGURE 22: SMALL AND MEDIUM ENTERPRISES TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET DURING FORECAST PERIOD, 2017 & 2023
  • FIGURE 23: INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY SERVICE
  • FIGURE 24: INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL
  • FIGURE 25: NORTH AMERICA HELD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR BFSI IN 2017
  • FIGURE 26: APAC TO HOLD SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TRAVEL AND HOSPITALITY BY 2023
  • FIGURE 27: NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE BY 2023
  • FIGURE 28: APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS BY 2023
  • FIGURE 29: NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR BY 2023
  • FIGURE 30: APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS BY 2023
  • FIGURE 31: APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR ITES BY 2023
  • FIGURE 32: APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND E-COMMERCE BY 2023
  • FIGURE 33: NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION BY 2023
  • FIGURE 34: NORTH AMERICA HELD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR OTHER VERTICALS IN 2017
  • FIGURE 35: INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY SOLUTION
  • FIGURE 36: INTERACTIVE VOICE RESPONSE MARKET: APAC WOULD BE FASTEST GROWING REGION OVER NEXT SIX YEARS
  • FIGURE 37: SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA
  • FIGURE 38: SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN EUROPE
  • FIGURE 39: SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN APAC
  • FIGURE 40: INTERACTIVE VOICE RESPONSE MARKET (GLOBAL): COMPETITIVE LEADERSHIP MAPPING, 2017
  • FIGURE 41: MARKET EVOLUTION FRAMEWORK - PRODUCT LAUNCHES AND DEVELOPMENTS WERE KEY STRATEGIES ADOPTED BY MARKET PLAYERS
  • FIGURE 42: BATTLE FOR MARKET SHARE: PRODUCT LAUNCHES AND DEVELOPMENTS WERE KEY GROWTH STRATEGIES
  • FIGURE 43: NICE LTD.: COMPANY SNAPSHOT
  • FIGURE 44: NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT
  • FIGURE 45: 8X8, INC.: COMPANY SNAPSHOT
  • FIGURE 46: AT&T INC.: COMPANY SNAPSHOT
  • FIGURE 47: AVAYA INC.: COMPANY SNAPSHOT
  • FIGURE 48: VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
  • FIGURE 49: FIVE9, INC.: COMPANY SNAPSHOT
  • FIGURE 50: CISCO SYSTEMS, INC.: COMPANY SNAPSHOT
  • FIGURE 51: CONVERGYS CORPORATION: COMPANY SNAPSHOT
  • FIGURE 52: WEST CORPORATION: COMPANY SNAPSHOT
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