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市場調查報告書

服務提供自動化的全球市場 - 到2021年的預測:IT流程自動化,商務流程自動化

Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprises, SME's), Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and Region - Global Forecast to 2021

出版商 MarketsandMarkets 商品編碼 364561
出版日期 內容資訊 英文 123 Pages
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服務提供自動化的全球市場 - 到2021年的預測:IT流程自動化,商務流程自動化 Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprises, SME's), Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and Region - Global Forecast to 2021
出版日期: 2016年07月22日 內容資訊: 英文 123 Pages
簡介

服務提供自動化 (IT服務提供的自動化) 市場,預計從2016年的18億2000萬美元,擴大到2021年的63億1000萬美元。預計市場2016年∼2021年以28.2%的年複合成長率成長。

本報告提供全球服務提供自動化市場相關調查分析,市場概要,產業趨勢,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 服務提供自動化市場的富有魅力的市場機會
  • 服務提供自動化市場:主要產業,各地區
  • 全球服務提供自動化市場
  • 服務提供自動化市場潛在性
  • 服務提供自動化市場:各組織規模
  • 生命週期分析:各地區

第5章 服務提供自動化的全球市場:概要

  • 簡介
  • 演進
  • 市場區隔
  • 市場動態
    • 推動因素
    • 阻礙因素
    • 機會
    • 課題

第6章 服務提供自動化的全球市場:各類型

  • 簡介
  • IT流程自動化
  • 商務流程自動化

第7章 服務提供自動化的全球市場:各組織規模

  • 簡介
  • 大企業
  • 中小企業

第8章 服務提供自動化的全球市場:各產業領域

  • 簡介
  • BFSI
  • IT、通訊媒體
  • 旅遊、飯店、運輸
  • 零售、消費品
  • 醫療、醫藥品
  • 製造、物流
  • 其他

第9章 服務提供自動化的全球市場:各地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東、非洲

第10章 競爭情形

  • 概要
  • 競爭情形與趨勢
  • M&A
  • 夥伴關係、協定、聯盟
  • 新產品銷售
  • 產業擴大
  • 契約

第11章 企業簡介

  • 簡介
  • IBM
  • UIPATH SRL
  • IPSOFT
  • BLUE PRISM
  • XEROX CORPORATION
  • NICE SYSTEMS LTD.
  • CELATON LIMITED
  • OPENSPAN INC.
  • AUTOMATION ANYWHERE INC.
  • ARAGO US, INC.
  • GENFOUR LTD.
  • EXILANT TECHNOLOGIES PRIVATE LIMITED
  • SOFTOMOTIVE SOLUTIONS LTD. (WINAUTOMATION)
  • SUTHERLAND GLOBAL SERVICES

第12章 附錄

目錄
Product Code: TC 4442

"Need to go agile for faster delivery of services is a key driver for the service delivery automation market."

The service delivery automation market is estimated to grow from USD 1.82 billion in 2016 to USD 6.31 billion by 2021, at a CAGR of 28.2%. The report segments the market into automation type, organization size, vertical, and region. Major growth drivers of the service delivery automation market include the need to go agile for faster time-to-service, and to replace or compliment manpower with automation to deliver quality services.

Healthcare & pharmaceuticals segment estimated to grow at the highest rate during the forecast period

The market, by vertical, has been segmented into BFSI; IT, telecommunication & media; travel, hospitality & transportation; retail & consumer goods; healthcare & pharmaceuticals; manufacturing & logistics; and others. The healthcare & pharmaceuticals vertical segment is expected to grow at the highest CAGR during the forecast period, considering it being an information-dependent sector. The adoption of service delivery automation solutions not only help in reducing operational costs, but also ensure increased accuracy of processes. These factors will drive the adoption of service delivery automation in the healthcare & pharmaceuticals sector.

APAC projected to grow at the highest rate during the forecast period

North America holds the largest market share in 2016 and the trend is expected to continue in the coming years. The concept of service delivery automation is to help automate business processes in order to reduce costs, by replacing manpower with technology in service delivery. This has rapidly increased the demand for service delivery automation solutions. The market in APAC is expected to witness exponential growth, and the region is projected to be the fastest-growing in the global service delivery automation market during the forecast period. This growth is mainly attributed to the strong presence of outsourcing industries in countries such as India and China, which, in turn, will propel the adoption of service delivery solutions across the region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:

  • By Company Type: Tier 1: 30%, Tier 2: 10%, and Tier 3: 60%
  • By Designation: C-level: 20%, Director level: 30%, and Others: 50%
  • By Region: North America: 60%, Europe: 10%, APAC: 30%,

The various key vendors profiled in the report are as follows:

  • 1. IBM Corporation
  • 2. UiPath
  • 3. IPsoft
  • 4. Blue Prism
  • 5. Xerox Corporation
  • 6. Nice Systems Ltd.
  • 7. Celaton Limited
  • 8. Openspan. Inc.
  • 9. Automation Anywhere, Inc.
  • 10. Arago US, Inc.
  • 11. Genfour Ltd.
  • 12. Exilant Technologies Private Limited

The report will help market leaders/new entrants in this market in the following ways:

  • 1. This report segments the service delivery automation market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different verticals and regions.
  • 2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes new product launches, partnerships, agreements & collaborations, mergers & acquisitions, and expansions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEAR CONSIDERED FOR THE STUDY
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
      • 2.1.1.1. Key data from secondary sources
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key data from primary sources
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
    • 2.2.1. BOTTOM-UP APPROACH
    • 2.2.2. TOP-DOWN APPROACH
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
    • 2.3.1. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE DELIVERY AUTOMATION MARKET
  • 4.2. SERVICE DELIVERY AUTOMATION MARKET - TOP VERTICAL, BY REGION
  • 4.3. GLOBAL SERVICE DELIVERY AUTOMATION MARKET
  • 4.4. SERVICE DELIVERY AUTOMATION MARKET POTENTIAL
  • 4.5. SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE
  • 4.6. LIFECYCLE ANALYSIS, BY REGION (2015)

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. SERVICE DELIVERY AUTOMATION MARKET, BY TYPE
    • 5.3.2. SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE
    • 5.3.3. SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL
    • 5.3.4. SERVICE DELIVERY AUTOMATION MARKET, BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Need to go agile for faster time-to-service
      • 5.4.1.2. Need to replace or compliment manpower with automation to deliver quality services
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Lack of awareness
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Integration with new technologies
      • 5.4.3.2. Understanding the automation needs of organizations
    • 5.4.4. CHALLENGES
      • 5.4.4.1. High training investments by the organizations

6. SERVICE DELIVERY AUTOMATION MARKET, BY TYPE

  • 6.1. INTRODUCTION
  • 6.2. IT PROCESS AUTOMATION
    • 6.2.1. INFRASTRUCTURE AUTOMATION
    • 6.2.2. APPLICATION LIFECYCLE AUTOMATION
  • 6.3. BUSINESS PROCESS AUTOMATION
    • 6.3.1. GENERIC AUTOMATION
    • 6.3.2. PROCESS SPECIFIC AUTOMATION
    • 6.3.3. INDUSTRY SPECIFIC AUTOMATION

7. SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE

  • 7.1. INTRODUCTION
  • 7.2. LARGE ENTERPRISES
  • 7.3. SMES

8. GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL

  • 8.1. INTRODUCTION
  • 8.2. BFSI
  • 8.3. IT, TELECOMMUNICATION & MEDIA
  • 8.4. TRAVEL, HOSPITALITY & TRANSPORTATION
  • 8.5. RETAIL & CONSUMER GOODS
  • 8.6. HEALTHCARE & PHARMACEUTICALS
  • 8.7. MANUFACTURING & LOGISTICS
  • 8.8. OTHERS

9. GEOGRAPHIC ANALYSIS

  • 9.1. INTRODUCTION
  • 9.2. NORTH AMERICA
  • 9.3. EUROPE
  • 9.4. ASIA-PACIFIC
  • 9.5. LATIN AMERICA
  • 9.6. MIDDLE EAST & AFRICA

10. COMPETITIVE LANDSCAPE

  • 10.1. OVERVIEW
  • 10.2. COMPETITIVE SITUATION AND TRENDS
  • 10.3. MERGERS & ACQUISITIONS
  • 10.4. PARTNERSHIPS, AGREEMENTS & COLLABORATIONS
  • 10.5. NEW PRODUCT LAUNCHES
  • 10.6. EXPANSIONS
  • 10.7. CONTRACTS

11. COMPANY PROFILES (Overview, Products & Services, Strategies & Insights, Developments and MnM View)*

  • 11.1. IBM
  • 11.2. UIPATH SRL
  • 11.3. IPSOFT
  • 11.4. BLUE PRISM
  • 11.5. XEROX CORPORATION
  • 11.6. NICE SYSTEMS LTD.
  • 11.7. CELATON LIMITED
  • 11.8. OPENSPAN INC.
  • 11.9. AUTOMATION ANYWHERE INC.
  • 11.10. ARAGO US, INC.
  • 11.11. GENFOUR LTD.
  • 11.12. EXILANT TECHNOLOGIES PRIVATE LIMITED
  • 11.13. SOFTOMOTIVE SOLUTIONS LTD. (WINAUTOMATION)
  • 11.14. SUTHERLAND GLOBAL SERVICES

*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies.

12. APPENDIX

  • 12.1. INDUSTRY EXPERTS
  • 12.2. DISCUSSION GUIDE
  • 12.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 12.4. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 12.5. AVAILABLE CUSTOMIZATIONS
  • 12.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: GLOBAL SERVICE DELIVERY AUTOMATION MARKET SIZE AND GROWTH RATE, 2014-2021 (USD BILLION, Y-O-Y %)
  • TABLE 2: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
  • TABLE 3: IT PROCESS AUTOMATION : SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
  • TABLE 4: INFRASTRUCTURE AUTOMATION : IT PROCESS AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
  • TABLE 5: APPLICATION LIFECYCLE AUTOMATION: IT PROCESS AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
  • TABLE 6: BUSINESS PROCESS AUTOMATION: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
  • TABLE 7: GENERIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
  • TABLE 8: PROCESS SPECIFIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
  • TABLE 9: INDUSTRY SPECIFIC : BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
  • TABLE 10: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 11: LARGE ENTERPRISES: SERVICE DELIVERY AUTOMATION MARKET, BY REGION , 2014-2021 (USD MILLION)
  • TABLE 12: SMES: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 13: GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 14: BFSI: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: IT, TELECOMMUNICATION & MEDIA: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 16: TRAVEL, HOSPITALITY & TRANSPORTATION: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 17: RETAIL & CONSUMER GOODS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 18: HEALTHCARE & PHARMACEUTICALS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 19: MANUFACTURING & LOGISTICS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 20: OTHER VERTICALS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 21: GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 22: NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 23: NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 24: NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 25: NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 26: NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 27: NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 28: EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 29: EUROPE: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 30: EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 31: EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 32: EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 33: EUROPE: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 34: EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 35: ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 36: ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 37: ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 38: ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 39: ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 40: ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 41: ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 42: LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 43: LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 44: LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 45: LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 46: LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 47: LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 48: LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 49: MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 50: MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 51: MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 52: MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 53: MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 54: MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 55: MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 56: MERGERS & ACQUISITIONS, 2014-2015
  • TABLE 57: PARTNERSHIPS, AGREEMENTS, JOINT VENTURES & COLLABORATIONS, 2014-2016
  • TABLE 58: NEW PRODUCT LAUNCHES, 2014-2016
  • TABLE 59: EXPANSIONS, 2015
  • TABLE 60: CONTRACTS, 2016

LIST OF FIGURES

  • FIGURE 1: RESEARCH DESIGN
  • FIGURE 2: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM UP APPROACH
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 4: MARKET BREAKDOWN DATA TRIANGULATION APPROACH
  • FIGURE 5: SERVICE DELIVERY AUTOMATION MARKET SIZE, REGIONAL SNAPSHOT (2016-2021): THE MARKET IN ASIA-PACIFIC REGION IS EXPECTED TO GROW AT THE HIGHEST CAGR OVER THE NEXT FIVE YEARS
  • FIGURE 6: SERVICE DELIVERY AUTOMATION MARKET SIZE, TYPE SNAPSHOT (2016-2021): IT PROCESS AUTOMATION IS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET BY 2021
  • FIGURE 7: SERVICE DELIVERY AUTOMATION MARKET SIZE, ORGANIZATION SIZE SNAPSHOT (2016-2021): SMBS SEGMENT EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET BY 2021
  • FIGURE 8: SERVICE DELIVERY AUTOMATION MARKET SIZE, VERTICAL SNAPSHOT (2016-2021): HEALTHCARE SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR OVER THE NEXT FIVE YEARS
  • FIGURE 9: GLOBAL SERVICE DELIVERY AUTOMATION MARKET SHARE (2016): NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE
  • FIGURE 10: INCREASING NEED TO REPLACE MANPOWER WITH AUTOMATION TO DELIVER SERVICES IS DRIVING THE SERVICE DELIVERY AUTOMATION MARKET
  • FIGURE 11: BFSI SECTOR IS EXPECTED TO DOMINATE THE NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET FROM 2016 TO 2021
  • FIGURE 12: BFSI AMONG VERTICALS AND NORTH AMERICA AMONG REGIONS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET
  • FIGURE 13: ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: ENTERPRISE SEGMENT IS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET FROM 2016 TO 2021
  • FIGURE 15: REGIONAL LIFECYCLE -SERVICE DELIVERY AUTOMATION MARKET IN ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 16: NEED FOR ENTERPRISE MOBILITY IN EXISTING BUSINESS PROCESS MANAGEMENT SOLUTIONS HAS RESULTED IN EVOLUTION OF SERVICE DELIVERY AUTOMATION
  • FIGURE 17: SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY TYPE
  • FIGURE 18: SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY ORGANIZATION SIZE
  • FIGURE 19: SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY VERTICAL
  • FIGURE 20: SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY REGION
  • FIGURE 21: GLOBAL SERVICE DELIVERY AUTOMATION MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 22: THE INFRASTRUCTURE AUTOMATION SEGMENT EXPECTED TO LEAD THE IT PROCESS AUTOMATION MARKET DURING THE FORECAST PERIOD
  • FIGURE 23: INDUSTRY SPECIFIC AUTOMATION IS EXPECTED TO LEAD THE MARKET IN 2016
  • FIGURE 24: THE SMES SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 25: THE HEALTHCARE & PHARMACEUTICALS SEGMENT OF THE GLOBAL SERVICE DELIVERY AUTOMATION MARKET IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 26: THE SERVICE DELIVERY AUTOMATION MARKET IN THE ASIA-PACIFIC REGION IS EXPECTED TO GROW AT THE HIGHEST CAGR FROM 2016 TO 2021
  • FIGURE 27: GEOGRAPHIC SNAPSHOT (2016-2021): ASIA-PACIFIC REGION IS AN ATTRACTIVE DESTINATION FOR THE SERVICE DELIVERY AUTOMATION MARKET
  • FIGURE 28: NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET SNAPSHOT
  • FIGURE 29: ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SNAPSHOT
  • FIGURE 30: COMPANIES ADOPTED PARTNERSHIP, COLLABORATION, CONTRACT & AGREEMENT AS THE KEY GROWTH STRATEGY TO EXPAND THEIR PRESENCE IN THE MARKET
  • FIGURE 31: MARKET EVALUATION FRAMEWORK
  • FIGURE 32: BATTLE FOR MARKET SHARE: PARTNERSHIPS, COLLABORATIONS & AGREEMENTS HAS BEEN THE KEY GROWTH STRATEGY ADOPTED BY MARKET PLAYERS
  • FIGURE 33: IBM: BUSINESS OVERVIEW
  • FIGURE 34: IBM: SWOT ANALYSIS
  • FIGURE 35: BLUE PRISM: BUSINESS OVERVIEW
  • FIGURE 36: XEROX CORPORATION: BUSINESS OVERVIEW
  • FIGURE 37: NICE SYSTEMS LTD.: BUSINESS OVERVIEW
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