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市場調查報告書

雲端型IT服務管理 (ITSM) 的全球市場預測 2021年:服務組合管理、變更 & 結構管理、服務台軟體、營運 & 效能管理、儀表板、匯報、分析

Cloud-Based ITSM Market by Solution (Service Portfolio Management, Change & Configuration Management, Service Desk Software, Operations & Performance Management, Dashboard, Reporting, & Analytics), Service, Vertical, & Region - Global Forecast to 2021

出版商 MarketsandMarkets 商品編碼 358864
出版日期 內容資訊 英文 155 Pages
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雲端型IT服務管理 (ITSM) 的全球市場預測 2021年:服務組合管理、變更 & 結構管理、服務台軟體、營運 & 效能管理、儀表板、匯報、分析 Cloud-Based ITSM Market by Solution (Service Portfolio Management, Change & Configuration Management, Service Desk Software, Operations & Performance Management, Dashboard, Reporting, & Analytics), Service, Vertical, & Region - Global Forecast to 2021
出版日期: 2016年06月01日 內容資訊: 英文 155 Pages
簡介

全球雲端型IT服務管理 (ITSM) 市場規模,預計從2016年到2021年以14.8%的年複合成長率發展,從2016年的44億1,000萬美元,到2021年達到87億8,000萬美元。雲端型ITSM市場,由於BYOD政策廣泛的引進和行動勞工的增加,巨量資料和IoT的先進技術的出現,及Agile實行,引進的容易度,及會員制費用等要素而受促進。

本報告提供全球雲端型ITSM市場相關調查分析,市場概要,產業趨勢,解決方案、服務、組織規模、垂直產業、各地區的市場分析,競爭情形,並提供主要企業簡介等資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 雲端型ITSM市場上富有魅力的市場機會
  • 雲端型ITSM市場:各解決方案
  • 雲端型ITSM市場:各組織規模
  • 全球雲端型ITSM市場:各垂直產業、地區
  • 生命週期分析:各地區

第5章 市場概要

  • 簡介
  • 發展
  • 市場區隔
    • 各解決方案
    • 各類服務
    • 各組織規模
    • 各垂直產業
    • 各地區
  • 市場動態
    • 促進要素
    • 阻礙要素
    • 機會
    • 課題

第6章 產業趨勢

  • 簡介
  • 價值鏈分析
  • 策略基準
  • 組合比較

第7章 雲端型ITSM市場分析:各解決方案

  • 簡介
  • 服務組合管理
  • 結構、變更管理
  • 服務台軟體
  • 營運、效能管理
  • 儀表板、匯報、分析

第8章 雲端型ITSM市場分析:各類服務

  • 簡介
  • 專門服務
  • 管理服務

第9章 雲端型ITSM市場分析:各組織規模

  • 簡介
  • 中小企業
  • 大企業

第10章 雲端型ITSM市場分析:各垂直產業

  • 簡介
  • 銀行、金融服務及保險
  • 通訊、IT
  • 醫療、生命科學
  • 零售、消費品
  • 政府、公共部門
  • 能源、公共事業
  • 旅遊、飯店
  • 製造業
  • 教育
  • 其他

第11章 地區分析

  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第12章 競爭情形

  • 概要
  • 競爭情形、趨勢

第13章 企業簡介 (產業概要、產品與服務、重要考察、近幾年的發展趨勢、SWOT分析、MNM的見解)

  • 簡介
  • BMC SOFTWARE, INC.
  • CA TECHNOLOGIES
  • SERVICENOW, INC.
  • CHERWELL SOFTWARE, LLC
  • HEWLETT PACKARD ENTERPRISE COMPANY
  • CITRIX SYSTEMS, INC.
  • AXIOS SYSTEMS PLC
  • IBM CORPORATION
  • HEAT SOFTWARE USA, INC.
  • HORNBILL CORPORATE LIMITED

第14章 主要創新者

第15章 附錄

目錄
Product Code: TC 4348

Widespread adoption of Bring-Your-Own-Device (BYOD) policies and advent of advanced technologies such as big data and IoT are driving the cloud-based ITSM market

The global cloud-based IT Service Management (ITSM) market size is estimated to grow from USD 4.41 billion in 2016 to USD 8.78 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 14.8% from 2016 to 2021. The cloud-based ITSM market is driven by factors such as widespread adoption of BYOD policies and increasing mobile workforce, advent of advanced technologies such as big data and IoT, and benefits of agile implementation, easy deployment, and subscription-based pricing.

The dashboard, reporting, and analytics market is expected to gain high traction during the forecast period

The dashboard, reporting, and analytics market is estimated to grow with high CAGR during the forecast period. Dashboard, reporting and analytics solutions are gaining traction in the market as they help to automate the process of collecting, organizing, and identifying patterns in diverse and fast-changing IT service environments to identify problems faster and improvise IT performance.

North America is expected to contribute the largest market share during the forecast period

North America has captured the largest market share in 2016. This region has witnessed rapid adoption of BYOD policies for enhanced productivity, employee satisfaction, and cost effectiveness. These policies require remote accessibility of information, which is facilitated by cloud-based ITSM solutions. Latin America is the fastest growing region with the highest CAGR. Organizations here are emphasizing on offering better customer experience to be able to differentiate themselves from the competitors, which is a major reason for the high demand for cloud-based ITSM solutions in this region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:

  • By Company Type: Tier 1: 15%, Tier 2: 40%, and Tier 3: 45%
  • By Designation: C level: 55%, Director level: 25%, and Others: 20%
  • By Region: North America: 43%, Europe: 38%, Asia-Pacific: 15%, Rest of the World: 4%

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE REPORT
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED IN THE REPORT
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. INTRODUCTION
  • 2.2. RESEARCH DATA
    • 2.2.1. SECONDARY DATA
      • 2.2.1.1. Key data from secondary sources
    • 2.2.2. PRIMARY DATA
      • 2.2.2.1. Key data from primary sources
      • 2.2.2.2. Key industry insights
      • 2.2.2.3. Breakdown of primary interviews
  • 2.3. MARKET SIZE ESTIMATION
    • 2.3.1. BOTTOM-UP APPROACH
    • 2.3.2. TOP-DOWN APPROACH
  • 2.4. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.5. RESEARCH ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD-BASED ITSM MARKET
  • 4.2. CLOUD-BASED ITSM MARKET, BY SOLUTION
  • 4.3. CLOUD-BASED ITSM MARKET, BY ORGANIZATION SIZE
  • 4.4. GLOBAL CLOUD-BASED ITSM MARKET, BY VERTICAL AND REGION
  • 4.5. LIFECYCLE ANALYSIS, BY REGION, 2016

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. BY SOLUTION
    • 5.3.2. BY SERVICE
    • 5.3.3. BY ORGANIZATION SIZE
    • 5.3.4. BY VERTICAL
    • 5.3.5. BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Widespread adoption of BYOD policies and increasing mobile workforce
      • 5.4.1.2. Advent of advanced technologies such as big data and IoT
      • 5.4.1.3. Benefits of agile implementation, easy deployment, and subscription-based pricing
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Security and privacy concerns
      • 5.4.2.2. High network bandwidth requirements
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Increasing adoption rate of cloud-based technologies
      • 5.4.3.2. Increasing demand of cloud-based ITSM solutions among the SMEs
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Integration concerns with traditional architectures
      • 5.4.4.2. Lack of expertise

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. STRATEGIC BENCHMARKING
  • 6.4. PORTFOLIO COMPARISON

7. CLOUD-BASED ITSM MARKET ANALYSIS, BY SOLUTION

  • 7.1. INTRODUCTION
  • 7.2. SERVICE PORTFOLIO MANAGEMENT
    • 7.2.1. SERVICE LEVEL MANAGEMENT
    • 7.2.2. IT ASSET MANAGEMENT
    • 7.2.3. FINANCIAL MANAGEMENT
  • 7.3. CONFIGURATION AND CHANGE MANAGEMENT
    • 7.3.1. CONFIGURATION MANAGEMENT
    • 7.3.2. CHANGE AND RELEASE MANAGEMENT
  • 7.4. SERVICE DESK SOFTWARE
    • 7.4.1. EVENT AND INCIDENT MANAGEMENT
    • 7.4.2. PROBLEM MANAGEMENT
    • 7.4.3. ACCESS MANAGEMENT
    • 7.4.4. REQUEST FULFILLMENT AND SELF-SERVICE SOLUTIONS
  • 7.5. OPERATIONS AND PERFORMANCE MANAGEMENT
    • 7.5.1. AVAILABILITY MANAGEMENT
    • 7.5.2. PERFORMANCE MONITORING AND IT OPERATIONS MANAGEMENT
    • 7.5.3. WORKLOAD AUTOMATION
  • 7.6. DASHBOARD, REPORTING, AND ANALYTICS

8. CLOUD-BASED ITSM MARKET ANALYSIS, BY SERVICE

  • 8.1. INTRODUCTION
  • 8.2. PROFESSIONAL SERVICES
  • 8.3. MANAGED SERVICES

9. CLOUD-BASED ITSM MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM ENTERPRISES
  • 9.3. LARGE ENTERPRISES

10. CLOUD-BASED ITSM MARKET ANALYSIS, BY INDUSTRY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3. TELECOM AND IT
  • 10.4. HEALTHCARE AND LIFE SCIENCES
  • 10.5. RETAIL AND CONSUMER PACKAGED GOODS
  • 10.6. GOVERNMENT AND PUBLIC SECTOR
  • 10.7. ENERGY AND UTILITIES
  • 10.8. TRAVEL AND HOSPITALITY
  • 10.9. MANUFACTURING
  • 10.10. EDUCATION
  • 10.11. OTHERS

11. GEOGRAPHIC ANALYSIS

  • 11.2. NORTH AMERICA
  • 11.3. EUROPE
  • 11.4. ASIA-PACIFIC
  • 11.5. MIDDLE EAST AND AFRICA
  • 11.6. LATIN AMERICA

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. COMPETITIVE SITUATION AND TRENDS
    • 12.2.1. NEW PRODUCT LAUNCHES
    • 12.2.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 12.2.3. MERGERS AND ACQUISITIONS
    • 12.2.4. EXPANSIONS

13. COMPANY PROFILES Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.1. INTRODUCTION
  • 13.2. BMC SOFTWARE, INC.
  • 13.3. CA TECHNOLOGIES
  • 13.4. SERVICENOW, INC.
  • 13.5. CHERWELL SOFTWARE, LLC
  • 13.6. HEWLETT PACKARD ENTERPRISE COMPANY
  • 13.7. CITRIX SYSTEMS, INC.
  • 13.8. AXIOS SYSTEMS PLC
  • 13.9. IBM CORPORATION
  • 13.10. HEAT SOFTWARE USA, INC.
  • 13.11. HORNBILL CORPORATE LIMITED

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14. KEY INNOVATORS

  • 14.1. MANAGEENGINE (ZOHO CORPORATION)
    • 14.1.1. BUSINESS OVERVIEW
    • 14.1.2. PRODUCTS OFFERED
    • 14.1.3. RECENT DEVELOPMENTS
  • 14.2. SYSAID TECHNOLOGIES LTD.
    • 14.2.1. BUSINESS OVERVIEW
    • 14.2.2. PRODUCTS OFFERED
    • 14.2.3. RECENT DEVELOPMENTS
  • 14.3. SERENA SOFTWARE, INC.
    • 14.3.1. BUSINESS OVERVIEW
    • 14.3.2. PRODUCTS AND SERVICES OFFERED
    • 14.3.3. RECENT DEVELOPMENTS
  • 14.4. LANDESK SOFTWARE
    • 14.4.1. BUSINESS OVERVIEW
    • 14.4.2. PRODUCTS AND SERVICES OFFERED
    • 14.4.3. RECENT DEVELOPMENTS
  • 14.5. CLOUDHEALTH TECHNOLOGIES, INC.
    • 14.5.1. BUSINESS OVERVIEW
    • 14.5.2. PRODUCTS AND SERVICES OFFERED
    • 14.5.3. RECENT DEVELOPMENTS

15. APPENDIX

  • 15.1. KEY INDUSTRY INSIGHTS
  • 15.2. DISCUSSION GUIDE
  • 15.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.4. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 15.5. AVAILABLE CUSTOMIZATIONS
  • 15.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: CLOUD-BASED ITSM MARKET SIZE AND GROWTH, 2014-2021 (USD BILLION)
  • TABLE 2: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 3: SERVICE PORTFOLIO MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 4: CONFIGURATION AND CHANGE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 5: SERVICE DESK SOFTWARE: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 6: OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 7: DASHBOARD, REPORTING, AND ANALYTICS: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 8: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 9: PROFESSIONAL SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 10: MANAGED SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 11: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 12: SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 13: SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 14: LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 16: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 17: BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 18: BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 19: TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 20: TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 21: HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 22: HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 23: RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 24: RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 25: GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 26: GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 27: ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 28: ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 29: TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 30: TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 31: MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 32: MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 33: EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 34: EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 35: OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 36: OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 37: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 38: NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
  • TABLE 39: NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 40: NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 41: NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 42: NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 43: EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
  • TABLE 44: EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 45: EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 46: EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 47: EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 48: ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
  • TABLE 49: ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 50: ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 51: ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 52: ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
  • TABLE 54: MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 55: MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 56: MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 58: LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
  • TABLE 59: LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 60: LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 61: LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
  • TABLE 62: LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 63: NEW PRODUCT LAUNCHES, 2012-2016
  • TABLE 64: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2012-2016
  • TABLE 65: MERGERS AND ACQUISITIONS, 2013-2016
  • TABLE 66: EXPANSIONS, 2012-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL CLOUD-BASED ITSM MARKET: RESEARCH DESIGN
  • FIGURE 2: BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5: MARKET BREAKDOWN AND DATA TRIANGULATION
  • FIGURE 6: ASSUMPTIONS
  • FIGURE 7: DASHBOARD, REPORTING, AND ANALYTICS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 8: PROFESSIONAL SERVICES SEGMENT IS EXPECTED TO DOMINATE THE CLOUD-BASED ITSM SERVICES MARKET
  • FIGURE 9: LARGE ENTERPRISES SEGMENT IS EXPECTED TO HAVE THE LARGEST SHARE IN THE CLOUD-BASED ITSM MARKET
  • FIGURE 10: NORTH AMERICA IS EXPECTED TO LEAD THE CLOUD-BASED ITSM MARKET IN 2016
  • FIGURE 11: INCREASING NEED FOR MANAGING COMPLEX IT SERVICE PORTFOLIOS IS DRIVING THE GROWTH OF CLOUD-BASED ITSM SOLUTIONS
  • FIGURE 12: OPERATIONS AND PERFORMANCE MANAGEMENT SOLUTION IS EXPECTED TO HAVE THE HIGHEST MARKET SHARE OF THE CLOUD-BASED ITSM MARKET
  • FIGURE 13: LARGE ENTERPRISES IS EXPECTED TO CONTRIBUTE THE LARGEST MARKET SHARE THROUGHOUT THE FORECAST PERIOD
  • FIGURE 14: TELECOMMUNICATION AND IT VERTICAL AND NORTH AMERICA REGION ARE EXPECTED TO ACCOUNT FOR THE HIGHEST SHARE
  • FIGURE 15: CLOUD-BASED ITSM REGIONAL LIFECYCLE: ASIA-PACIFIC EXHIBITS POTENTIAL GROWTH DURING THE FORECAST PERIOD
  • FIGURE 16: CLOUD-BASED ITSM MARKET: EVOLUTION
  • FIGURE 17: CLOUD-BASED ITSM MARKET SEGMENTATION: BY SOLUTION
  • FIGURE 18: CLOUD-BASED ITSM MARKET SEGMENTATION: BY SERVICE
  • FIGURE 19: CLOUD-BASED ITSM MARKET SEGMENTATION: BY ORGANIZATION SIZE
  • FIGURE 20: CLOUD-BASED ITSM MARKET SEGMENTATION: BY VERTICAL
  • FIGURE 21: CLOUD-BASED ITSM MARKET SEGMENTATION: BY REGION
  • FIGURE 22: CLOUD-BASED IT SERVICE MANAGEMENT: MARKET DYNAMICS
  • FIGURE 23: CLOUD-BASED ITSM MARKET: VALUE CHAIN
  • FIGURE 24: STRATEGIC BENCHMARKING
  • FIGURE 25: PORTFOLIO COMPARISON: CLOUD-BASED ITSM MARKET
  • FIGURE 26: OPERATIONS AND PERFORMANCE MANAGEMENT SEGMENT IS EXPECTED TO DOMINATE THE MARKET THROUGHOUT THE FORECAST PERIOD
  • FIGURE 27: MANAGED SERVICES SEGMENT TO GROW AT A HIGH RATE DURING THE FORECAST PERIOD
  • FIGURE 28: LOW CAPEX AND OPEX ARE DRIVING SMES TO ADOPT CLOUD-BASED ITSM SOLUTIONS
  • FIGURE 29: HEALTHCARE AND LIFE SCIENCES VERTICAL IS EXPECTED TO GAIN THE HIGHEST TRACTION DURING THE FORECAST PERIOD
  • FIGURE 30: LATIN AMERICA IS EXPECTED TO GROW AT THE HIGHEST RATE, CLOSELY FOLLOWED BY ASIA-PACIFIC
  • FIGURE 31: LATIN AMERICA IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DUE TO THE HUGE INVESTMENTS BY THE MARKET PLAYERS IN THE REGION
  • FIGURE 32: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 33: ASIA-PACIFIC: MARKET SNAPSHOT
  • FIGURE 34: COMPANIES ADOPTED NEW PRODUCT LAUNCHES AND PARTNERSHIPS AS KEY GROWTH STRATEGIES DURING 2012-2016
  • FIGURE 35: MARKET EVALUATION FRAMEWORK
  • FIGURE 36: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCH IS THE KEY STRATEGY
  • FIGURE 37: GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS
  • FIGURE 38: BMC SOFTWARE, INC.: COMPANY SNAPSHOT
  • FIGURE 39: BMC SOFTWARE, INC.: SWOT ANALYSIS
  • FIGURE 40: CA TECHNOLOGIES: COMPANY SNAPSHOT
  • FIGURE 41: CA TECHNOLOGIES: SWOT ANALYSIS
  • FIGURE 42: SERVICENOW, INC.: COMPANY SNAPSHOT
  • FIGURE 43: SERVICENOW, INC.: SWOT ANALYSIS
  • FIGURE 44: CHERWELL SOFTWARE, LLC: SWOT ANALYSIS
  • FIGURE 45: HEWLETT PACKARD ENTERPRISE COMPANY: COMPANY SNAPSHOT
  • FIGURE 46: HEWLETT PACKARD ENTERPRISE COMPANY: SWOT ANALYSIS
  • FIGURE 47: CITRIX SYSTEMS, INC.: COMPANY SNAPSHOT
  • FIGURE 48: IBM CORPORATION: COMPANY SNAPSHOT
  • FIGURE 49: CLOUDHEALTH TECHNOLOGIES, INC.: COMPANY SNAPSHOT
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