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市場調查報告書

企業營運用BPaaS的全球市場 ∼2020年:各流程 (SaaS型訂單管理 (OMaaS)、供應鏈管理 (SCM)、產業流程分析、數位資產管理)、各引進模式的預測

Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020

出版商 MarketsandMarkets 商品編碼 336024
出版日期 內容資訊 英文 149 Pages
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企業營運用BPaaS的全球市場 ∼2020年:各流程 (SaaS型訂單管理 (OMaaS)、供應鏈管理 (SCM)、產業流程分析、數位資產管理)、各引進模式的預測 Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020
出版日期: 2015年07月21日 內容資訊: 英文 149 Pages
簡介

所謂企業營運用的BPaaS (Business Process as a Service:產業流程即服務) ,為BPO (商務流程委外) 的形態之一,將傳統的BPO和雲端運算技術組合後,使用現有資訊科技基礎設施提供商務上的成果。活用這個解決方案,除了能集中管理分散的產業流程之外,在連接性、引進方法、實施規模這幾點可進行彈性的設定/支援。由於兼顧隱私和安全、遵守,以企業營運用BPaaS分析成果比較困難,不過,各企業慢慢開始認識其優點,今後在各種產業,企業營運用BPaaS將普及發展。

本報告提供全球的企業營運用BPaaS的市場相關分析、市場基本結構和最新趨勢、主要市場促進、阻礙因素、市場規模趨勢預測 (今後6年份)、各產業、各引進模式、各企業規模、各流程、各類服務及各地區的詳細趨勢、市場競爭的狀態、今後的技術開發、市場發展的方向性、主要企業簡介等調查、考察。

第1章 簡介

第2章 分析方法

第3章 摘要整理

第4章 市場概要

  • 簡介
  • BPaaS整體市場的比較
  • 市場明細
  • 推動及阻礙市場要素
  • 市場主要趨勢
  • 需求面分析

第5章 企業營運用BPaaS市場:各產業

  • 簡介
  • 需求面分析
  • 銀行、金融服務、保險 (BFSI)
  • 通訊、IT
  • 能源、電力
  • 零售業、批發業
  • 運輸業、物流
  • 製造業
  • 航太與國防產業
  • 政府
  • 整體概述的分析:全球BPaaS市場

第6章 企業營運用BPaaS市場:各引進模式

  • 簡介
  • 託管式引進模式
  • 內部部署式引進模式
  • 整體概述的分析:全球BPaaS市場

第7章 企業營運用BPaaS市場:各終端用戶

  • 簡介
  • 大企業
  • 中小企業
  • 整體概述的分析:全球BPaaS市場

第8章 企業營運用BPaaS市場:各流程

  • 簡介
  • 各流程部門和整體市場的比較
  • 數位資產管理
  • SaaS型訂單管理 (OMaaS)
  • 供應鏈管理
  • 工業營運
  • 商務流程分析 (分析)

第9章 企業營運用BPaaS市場:各類服務

  • 簡介
  • 各服務部門和整體市場的比較
  • 系統整合
  • 支援、維修

第10章 企業營運用BPaaS市場:各地區

  • 簡介
  • 北美 (NA)
  • 歐洲
  • 亞太地區 (APAC)
  • 中東、非洲 (MEA)
  • 南美 (LA)

第11章 企業營運用BPaaS市場:競爭環境

  • 主要客戶
  • 企業合併、收購 (M&A)
  • 合資企業
  • 策略性聯盟

第12章 企業營運用BPaaS市場:各企業分析 (概要、財務指標、產品與服務、策略、最新趨勢)

  • ACCENTURE
  • COGNIZANT
  • CAPGEMINI
  • CSC (COMPUTER SCIENCES CORPORATION)
  • GENPACT
  • 富士通
  • IBM
  • ORACLE
  • SAP
  • CISCO
  • CA TECHNOLOGIES
  • WIPRO LTD.
  • INFOSYS
  • TATA CONSULTANCY SERVICES (TCS)

第13章 附錄

圖表一覽

目錄
Product Code: TC 3585

Operation business process as a service (BPaaS) is a form of business process outsourcing (BPO) that is employed through a cloud computing service model. BPaaS and cloud business process management solutions combine traditional BPO solutions with cloud computing technology to deliver value added business outcomes with limited IT infrastructure. These solutions help in managing the fragmented businesses of an enterprise across the regions from a central node, while also ensuring flexibility, in terms of accessibility, deployment, and scalability of the solutions. BPaaS is an outcome of evolution of cloud services that enable the automation of business processes to assure the consistency of business outcomes. The benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security, and compliance concerns; however, enterprises are slowly realizing the benefits of these solutions. This has resulted in the increased application of operation BPaaS solutions across various verticals.

Global adoption trends and pervasiveness across most verticals are clear indications of substantial growth opportunities on the global BPaaS market, as early adopters have realized the various advantages of this cloud-based service. Business process as a service can be further segmented into operation BPaaS, sales BPaaS, human resources BPaaS, finance & accounting BPaaS, marketing BPaaS, and others. Operation BPaaS solutions support organizations across various verticals to effectively create a network amongst employees, partners, distributors, suppliers, and other entities in a business ecosphere and deliver high value process outcomes. Operation BPaaS redefines the traditional business process outsourcing (BPO) solutions by blending it with cloud technology.

In 2015, Accenture lead the global operation BPaaS market, followed by Capgemini, Cognizant, SAP, Genpact, Fujitsu, and others.

The report has been segmented into vertical, deployment model, end user, process, service, and geography. The vertical segment has been further categorized into BFSI, telecommunication & information technology, energy & utility, healthcare, retail & wholesale distribution, transportation & logistics, manufacturing, aerospace & defense, government, and others. The deployment model has been segmented into hosted and on-premises. The end user segment has been categorized into enterprise and small and medium business. The process is bifurcated into five different segments digital asset management, order management, supply chain management, industry operations, business process analytics, and others. Based on service, the market has been segmented into design and consulting, system integration, support and maintenance, and others. The geography segment covers North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET SEGMENTATION & COVERAGE
  • 1.3. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.2. ARRIVING AT THE OPERATION BPAAS MARKET SIZE
    • 2.2.1. TOP-DOWN APPROACH
    • 2.2.2. BOTTOM-UP APPROACH
    • 2.2.3. DEMAND SIDE APPROACH
    • 2.2.4. MACRO-INDICATOR-BASED APPROACH
  • 2.3. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. MARKET OVERVIEW

  • 4.1. INTRODUCTION
  • 4.2. COMPARISON WITH OVERALL BPASS (PARENT) MARKET
  • 4.3. MARKET DRIVERS AND INHIBITORS
  • 4.4. KEY MARKET DYNAMICS
  • 4.5. DEMAND SIDE ANALYSIS

5. OPERATION BPAAS MARKET, BY VERTICAL

  • 5.1. INTRODUCTION
  • 5.2. DEMAND SIDE ANALYSIS
  • 5.3. BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
  • 5.4. TELECOMMUNICATION & INFORMATION TECHNOLOGY
  • 5.5. ENERGY & UTILITIES
  • 5.7. RETAIL & WHOLESALE DISTRIBUTION
  • 5.8. TRANSPORTATION & LOGISTICS
  • 5.9. MANUFACTURING
  • 5.10. AEROSPACE & DEFENSE
  • 5.11. GOVERNMENT
  • 5.12. SNEAK VIEW: GLOBAL BPAAS MARKET

6. OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL

  • 6.1. INTRODUCTION
  • 6.2. HOSTED DEPLOYMENT MODEL
  • 6.3. ON-PREMISE DEPLOYMENT MODEL
  • 6.4. SNEAK VIEW: GLOBAL BPAAS MARKET

7. OPERATION BPAAS MARKET, BY END USER

  • 7.1. INTRODUCTION
  • 7.2. ENTERPRISE
  • 7.3. SMALL AND MEDIUM BUSINESS
  • 7.4. SNEAK VIEW: GLOBAL BPAAS MARKET

8. OPERATION BPAAS MARKET, BY PROCESS

  • 8.1. INTRODUCTION
  • 8.2. OPERATION BPAAS PROCESS SEGMENTS: COMPARISON WITH PARENT MARKET
  • 8.3. DIGITAL ASSET MANAGEMENT
  • 8.4. ORDER MANAGEMENT AS A SERVICE
  • 8.5. SUPPLY CHAIN MANAGEMENT
  • 8.6. INDUSTRY OPERATIONS
  • 8.7. BUSINESS PROCESS ANALYTICS

9. OPERATION BPAAS MARKET, BY SERVICE

  • 9.1. INTRODUCTION
  • 9.2. OPERATION BPAAS SERVICES SEGMENTS: COMPARISON WITH PARENT MARKET
  • 9.4. SYSTEM INTEGRATION
  • 9.5. SUPPORT AND MAINTENANCE

10. OPERATION BPAAS MARKET, BY GEOGRAPHY

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA (NA)
    • 10.2.1. BY VERTICAL
    • 10.2.2. BY DEPLOYMENT MODEL
    • 10.2.3. BY END-USER
    • 10.2.4. BY PROCESS
    • 10.2.5. BY SERVICE
  • 10.3. EUROPE
    • 10.3.1. BY VERTICAL
    • 10.3.2. BY DEPLOYMENT MODEL
    • 10.3.3. BY END-USER
    • 10.3.4. BY PROCESS
    • 10.3.5. BY SERVICE
  • 10.4. ASIA-PACIFIC (APAC)
    • 10.4.1. BY VERTICAL
    • 10.4.2. BY DEPLOYMENT MODEL
    • 10.4.3. BY END-USER
    • 10.4.4. BY PROCESS
    • 10.4.5. BY SERVICE
  • 10.5. MIDDLE EAST AND AFRICA (MEA)
    • 10.5.1. BY VERTICAL
    • 10.5.2. BY DEPLOYMENT MODEL
    • 10.5.3. BY END-USER
    • 10.5.4. BY PROCESS
    • 10.5.5. BY SERVICE
  • 10.6. LATIN AMERICA (LA)
    • 10.6.1. BY VERTICAL
    • 10.6.2. BY DEPLOYMENT MODEL
    • 10.6.3. BY END-USER
    • 10.6.4. BY PROCESS
    • 10.6.5. BY SERVICE

11. OPERATION BPAAS MARKET: COMPETITIVE LANDSCAPE

  • 11.1. KEY CUSTOMERS
  • 11.2. MERGERS & ACQUISITIONS
  • 11.3. JOINT VENTURES
  • 11.4. STRATEGIC ALLIANCES

12. GLOBAL OPERATION BPAAS, BY COMPANY (Overview, Financials, Products & Services, Strategy, and Developments)*

  • 12.1. ACCENTURE
  • 12.2. COGNIZANT
  • 12.3. CAPGEMINI
  • 12.4. CSC (COMPUTER SCIENCES CORPORATION)
  • 12.5. GENPACT
  • 12.6. FUJITSU
  • 12.7. IBM
  • 12.8. ORACLE
  • 12.9. SAP
  • 12.10. CISCO
  • 12.11. CA TECHNOLOGIES
  • 12.12. WIPRO LTD.
  • 12.13. INFOSYS
  • 12.14. TATA CONSULTANCY SERVICES (TCS)

*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. CUSTOMIZATION OPTIONS
    • 13.1.1. OPERATION BPAAS: PROCESS DATA
    • 13.1.2. REGULATORY FRAMEWORK
    • 13.1.3. OPERATIONS BPAAS: VERTICALS DATA
    • 13.1.4. IMPACT ANALYSIS
    • 13.1.5. HISTORICAL DATA AND TRENDS
  • 13.2. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • 13.2.1. FEATURES AND BENEFITS OF RT
  • 13.3. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: OPERATION BPAAS PEER MARKET SIZE, 2014 ($MILLION)
  • TABLE 2: OPERATION BPAAS VERTICAL MARKET SIZE, 2014 ($MILLION)
  • TABLE 3: OPERATION BPAAS MARKET: MACROINDICATORS, BY GEOGRAPHY, 2014 ($MILLION)
  • TABLE 4: OPERATION BPAAS MARKET: COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • TABLE 5: OPERATION BPAAS MARKET: DRIVERS AND INHIBITORS
  • TABLE 6: OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 7: OPERATION BPAAS HOSTED DEPLOYMENT MODEL MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 8: OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 9: OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 10: OPERATION BPAAS MARKET, BY SERVICE, 2014-2020 ($MILLION)
  • TABLE 11: OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 12: COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • TABLE 13: OPERATION BPAAS MARKET, BY VERTICAL, 2013- 2020 ($MILLION)
  • TABLE 14: ICT EXPENDITURE COMPARISON: OVERALL AND BANKING, FINANCIAL SERVICES & INSURANCE, 2013-2020 ($MILLION)
  • TABLE 15: ICT EXPENDITURE COMPARISON: OVERALL AND TELECOM & IT, 2013-2020 ($MILLION)
  • TABLE 16: ICT EXPENDITURE COMPARISON: OVERALL AND ENERGY & UTILITIES, 2013-2020 ($MILLION)
  • TABLE 17: ICT EXPENDITURE COMPARISON: OVERALL AND HEALTHCARE, 2013-2020 ($MILLION)
  • TABLE 18: ICT EXPENDITURE COMPARISON: OVERALL AND RETAIL & WHOLESALE DISTRIBUTION, 2013-2020 ($MILLION)
  • TABLE 19: ICT EXPENDITURE COMPARISON: OVERALL AND TRANSPORTATION & LOGISTICS, 2013-2020 ($MILLION)
  • TABLE 20: ICT EXPENDITURE COMPARISON: OVERALL AND MANUFACTURING, 2013-2020 ($MILLION)
  • TABLE 21: ICT EXPENDITURE COMPARISON: OVERALL AND AEROSPACE & DEFENSE, 2013-2020 ($MILLION)
  • TABLE 22: ICT EXPENDITURE COMPARISON: OVERALL AND GOVERNMENT, 2013-2020 ($MILLION)
  • TABLE 23: OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 24: OPERATION BPAAS MARKET IN TELECOMMUNICATION & INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 25: OPERATION BPAAS MARKET IN ENERGY & UTILITIES, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 26: OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 27: OPERATION BPAAS MARKET IN RETAIL & WHOLESALE DISTRIBUTION, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 28: OPERATION BPAAS MARKET IN TRANSPORTATION & LOGISTICS, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 29: OPERATION BPAAS MARKET IN MANUFACTURING, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 30: OPERATION BPAAS MARKET IN AEROSPACE & DEFENSE, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 31: OPERATION BPAAS MARKET IN GOVERNMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 32: GLOBAL OPERATION BPAAS MARKET, BY VERTICAL, 2014 ($MILLION)
  • TABLE 33: OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • TABLE 34: OPERATION BPAAS IN HOSTED DEPLOYMENT MODEL, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 35: OPERATION BPAAS IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY,
  • TABLE 36: 2013-2020 ($MILLION)
  • TABLE 37: OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 ($MILLION)
  • TABLE 38: OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 39: OPERATION BPAAS IN ENTERPRISE, BY GEOGRAPHY,2013-2020 ($MILLION)
  • TABLE 40: OPERATION BPAAS IN SMALL AND MEDIUM BUSINESS, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 41: BPAAS MARKET, BY END-USER, 2014 ($MILLION)
  • TABLE 42: OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 43: OPERATION BPAAS MARKET, PROCESS COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • TABLE 44: OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 45: OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 46: OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 47: OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS,BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 48: OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS, BY GEOGRAPHY,
  • TABLE 49: 2013-2020 ($MILLION)
  • TABLE 50: OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 51: OPERATION BPAAS MARKET: SERVICES COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • TABLE 52: OPERATION BPAAS MARKET IN DESIGN AND CONSULTING SERVICES, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 53: OPERATION BPAAS MARKET IN SYSTEM INTEGRATION, BY GEOGRAPHY,
  • TABLE 54: 2013-2020 ($MILLION)
  • TABLE 55: OPERATION BPAAS MARKET IN SUPPORT AND MAINTENANCE, BY GEOGRAPHY,
  • TABLE 56: 2013-2020 ($MILLION)
  • TABLE 57: OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • TABLE 58: NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 59: NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • TABLE 60: NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 61: NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 62: NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 63: EUROPE OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 64: EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • TABLE 65: EUROPE OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 66: EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 67: EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 68: ASIA-PACIFIC OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 69: ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • TABLE 70: ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 71: ASIA-PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 72: ASIA-PACIFIC OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 73: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 74: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • TABLE 75: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 76: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 77: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 78: LATIN AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • TABLE 79: LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2013-2020 ($MILLION)
  • TABLE 80: LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • TABLE 81: LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
  • TABLE 82: LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • TABLE 83: GLOBAL OPERATION BPAAS MARKET: MERGERS & ACQUISITIONS
  • TABLE 84: GLOBAL OPERATION BPAAS: JOINT VENTURES
  • TABLE 85: GLOBAL OPERATION BPAAS: STRATEGIC ALLIANCES
  • TABLE 86: ACCENTURE: RECENT DEVELOPMENTS
  • TABLE 87: ACCENTURE: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 88: COGNIZANT: RECENT DEVELOPMENTS
  • TABLE 89: COGNIZANT: KEY FINANCIALS, 2011- 2014 ($MILLION)
  • TABLE 90: CAPGEMINI: RECENT DEVELOPMENTS
  • TABLE 91: CAPGEMINI: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 92: COMPUTER SCIENCES CORPORATION: RECENT DEVELOPMENTS
  • TABLE 93: COMPUTER SCIENCES CORPORATION: KEY FINANCIALS, 2011- 2014 ($MILLION)
  • TABLE 94: GENPACT: RECENT DEVELOPMENTS
  • TABLE 95: FUJITSU: RECENT DEVELOPMENTS
  • TABLE 96: FUJITSU: KEY FINANCIALS, 2011 - 2014 ($MILLION)
  • TABLE 97: IBM: KEY FINANCIALS, 2012-2013($MILLION)
  • TABLE 98: IBM: NET SALES, BY GEOGRAPHICAL SEGMENT, 2009-2013 ($MILLION)
  • TABLE 99: IBM: RECENT DEVELOPMENTS
  • TABLE 100: ORACLE: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 101: ORACLE: PRODUCT & SERVICE OFFERINGS
  • TABLE 102: SAP SE: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 103: CISCO, INC.: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 104: CA TECHNOLOGIES, INC.: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 105: WIPRO LTD.: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 106: INFOSYS: KEY FINANCIALS, 2011-2014 ($MILLION)
  • TABLE 107: TCS: KEY FINANCIALS, 2011-2014 ($MILLION)

LIST OF FIGURES

  • FIGURE 1: GLOBAL OPERATION BUSINESS PROCESS AS A SERVICE MARKET: SEGMENTATION & COVERAGE
  • FIGURE 2: GLOBAL OPERATION BPAAS MARKET: INTEGRATED ECOSYSTEM
  • FIGURE 3: TOP-DOWN APPROACH
  • FIGURE 4: BOTTOM-UP APPROACH
  • FIGURE 5: DEMAND SIDE APPROACH
  • FIGURE 6: MACRO-INDICATOR-BASED APPROACH
  • FIGURE 7: OPERATION BPAAS MARKET: SNAPSHOT
  • FIGURE 8: GLOBAL OPERATION BPAAS MARKET: GROWTH ASPECTS
  • FIGURE 9: OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 & 2020 ($MILLION)
  • FIGURE 10: OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 & 2020 ($MILLION)
  • FIGURE 11: OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 12: OPERATION BPAAS PROCESS MARKET, BY GEOGRAPHY, 2014 ($MILLION)
  • FIGURE 13: OPERATION BPAAS SERVICES MARKET, BY GEOGRAPHY, 2014 ($MILLION)
  • FIGURE 14: OPERATION BPAAS MARKET: BY VERTICAL SCENARIO
  • FIGURE 15: GLOBAL OPERATION BPAAS MARKET, BY VERTICAL, 2014 & 2020 ($MILLION)
  • FIGURE 16: OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 17: OPERATION BPAAS MARKET IN TELECOMMUNICATION & INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 18: OPERATION BPAAS MARKET IN ENERGY & UTILITIES, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 19: OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 20: OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 21: OPERATION BPAAS MARKET IN TRANSPORTATION & LOGISTICS, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 22: OPERATION BPAAS MARKET IN MANUFACTURING, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 23: OPERATION BPAAS MARKET IN AEROSPACE & DEFENSE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 24: OPERATION BPAAS MARKET IN GOVERNMENT, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 25: GLOBAL BPAAS MARKET, BY VERTICAL, 2014 ($MILLION)
  • FIGURE 26: OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 & 2020 ($MILLION)
  • FIGURE 27: OPERATION BPAAS MARKET IN HOSTED DEPLOYMENT MODEL, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 28: OPERATION BPAAS MARKET IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 29: OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 ($MILLION)
  • FIGURE 30: OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 31: OPERATION BPAAS MARKET IN ENTERPRISE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 32: OPERATION BPAAS MARKET IN SMALL AND MEDIUM BUSINESS, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 33: BPAAS MARKET, BY END-USER, 2014 ($MILLION)
  • FIGURE 34: OPERATION BPAAS MARKET: BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 35: OPERATION BPAAS MARKET: PROCESS COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • FIGURE 36: OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 37: OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 38: OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 39: OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS, BY GEOGRAPHY,
  • FIGURE 40: 2014 & 2020 ($MILLION)
  • FIGURE 41: OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS,BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 42: OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 ($MILLION)
  • FIGURE 43: OPERATION BPAAS MARKET: SERVICES COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • FIGURE 44: OPERATION BPAAS MARKET IN DESIGN AND CONSULTING, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 45: OPERATION BPAAS MARKET IN SYSTEM INTEGRATION, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 46: OPERATION BPAAS MARKET IN SUPPORT AND MAINTENANCE, BY GEOGRAPHY, 2014 & 2020 ($MILLION)
  • FIGURE 47: NORTH AMERICA OPERATION BPAAS MARKET OVERVIEW, 2014 & 2020 ($MILLION)
  • FIGURE 48: NORTH AMERICA OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 & 2020 ($MILLION)
  • FIGURE 49: NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • FIGURE 50: NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 & 2020 ($MILLION)
  • FIGURE 51: NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER 2013-2020 ($MILLION)
  • FIGURE 52: NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 53: NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 54: NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 (%)
  • FIGURE 55: NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICE 2014 & 2020 ($MILLION)
  • FIGURE 56: NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICES, 2014 & 2020 (%)
  • FIGURE 57: EUROPE OPERATION BPAAS MARKET OVERVIEW, 2014 & 2020 ($MILLION)
  • FIGURE 58: EUROPE OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • FIGURE 59: EUROPE OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 & 2020 ($MILLION)
  • FIGURE 60: EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • FIGURE 61: EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 & 2020 ($MILLION)
  • FIGURE 62: EUROPE OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • FIGURE 63: EUROPE OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 64: EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 65: EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 (%)
  • FIGURE 66: EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 ($MILLION)
  • FIGURE 67: EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 (%)
  • FIGURE 68: ASIA-PACIFIC OPERATION BPAAS MARKET OVERVIEW, 2014 & 2020 ($MILLION)
  • FIGURE 69: ASIA-PACIFIC OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • FIGURE 70: ASIA-PACIFIC OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 & 2020 ($MILLION)
  • FIGURE 71: ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
  • FIGURE 72: ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL , 2014 & 2020 ($MILLION)
  • FIGURE 73: ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • FIGURE 74: ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 75: ASIA-PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 76: ASIA PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 (%)
  • FIGURE 77: ASIA-PACIFIC OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 ($MILLION)
  • FIGURE 78: EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 (%)
  • FIGURE 79: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET OVERVIEW, 2014 & 2020 ($MILLION)
  • FIGURE 80: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • FIGURE 81: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, TOP 3 VERTICALS,
  • FIGURE 82: 2014 & 2020 ($MILLION)
  • FIGURE 83: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2013-2020 ($MILLION)
  • FIGURE 84: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL , 2014 & 2020 ($MILLION)
  • FIGURE 85: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • FIGURE 86: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 87: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 88: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 (%)
  • FIGURE 89: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 ($MILLION)
  • FIGURE 90: MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE , 2014 & 2020 (%)
  • FIGURE 91: LATIN AMERICA OPERATION BPAAS MARKET OVERVIEW, 2014 & 2020 ($MILLION)
  • FIGURE 92: LATIN AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
  • FIGURE 93: LATIN AMERICA OPERATION BPAAS MARKET, TOP 3 VERTICALS 2014 & 2020 ($MILLION)
  • FIGURE 94: LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2013-2020 ($MILLION)
  • FIGURE 95: LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL , 2014 & 2020 ($MILLION)
  • FIGURE 96: LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
  • FIGURE 97: LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER, 2014 & 2020 ($MILLION)
  • FIGURE 98: LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 ($MILLION)
  • FIGURE 99: LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2014 & 2020 (%)
  • FIGURE 100: LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 ($MILLION)
  • FIGURE 101: LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2014 & 2020 (%)
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