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市場調查報告書

智慧應用過程的全球市場預測 2020年:ECM、BPM、客戶經驗管理、商業智慧 & 分析、企業行動

Smart Process Application Market by Solution (ECM, BPM, Customer Experience Management, Business Intelligence and analytics, Enterprise Mobility), by Service, by Deployment Type, by Organization Size, by Verticals, & by Region - Global Forecast to 2020

出版商 MarketsandMarkets 商品編碼 329062
出版日期 內容資訊 英文 144 Pages
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智慧應用過程的全球市場預測 2020年:ECM、BPM、客戶經驗管理、商業智慧 & 分析、企業行動 Smart Process Application Market by Solution (ECM, BPM, Customer Experience Management, Business Intelligence and analytics, Enterprise Mobility), by Service, by Deployment Type, by Organization Size, by Verticals, & by Region - Global Forecast to 2020
出版日期: 2015年04月16日 內容資訊: 英文 144 Pages
簡介

智慧應用過程解決方案 (SPA解決方案) ,有助於商務流程的自動化及營運效率的改善,而引進增加。還有SPA解決方案不僅削減成本,不影響企業的報酬率,有助於應對營運環境的變化。

本報告提供智慧應用過程 (SPA) 市場現況與展望調查分析、各引進類型、解決方案、服務、組織規模、各產業市場、各地區的市場分析、競爭情形,及主要企業簡介等彙整,為您概述為以下內容。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 富有魅力的市場機會
  • 智慧應用過程市場:各次市場
  • 整體智慧應用過程市場
  • 市場潛在性
  • 生命週期分析:各地區

第5章 市場概要

  • 簡介
  • 市場區隔
    • 解決方案
    • 服務
    • 引進類型
    • 組織規模
    • 各產業市場
    • 地區
  • 市場動態
    • 促進要素
    • 抑制因素
    • 機會

第6章 產業趨勢

  • 價值鏈分析
  • 智慧應用過程市場發展
  • 波特的五力分析

第7章 智慧應用過程市場:各解決方案

  • 簡介
  • 企業內容管理
  • 商務流程管理
  • 客戶經驗管理
  • 商業智慧、分析
  • 企業行動

第8章 智慧應用過程市場:各類服務

  • 簡介
  • 支援、維修服務
  • 專業服務
  • 管理服務

第9章 智慧應用過程市場:各引進類型

  • 簡介
  • 內部部署
  • 雲端

第10章 智慧應用過程市場:各組織規模

  • 簡介
  • 小規模企業
  • 中規模企業
  • 大企業

第11章 智慧應用過程市場:各產業市場

  • 簡介
  • BFSI
  • 通訊、IT
  • 公共部門、能源、公共事業
  • 媒體、娛樂
  • 製造
  • 零售
  • 醫療
  • 學問、教育
  • 運輸、物流
  • 其他

第12章 智慧應用過程市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區 (APAC)
  • 中東、非洲
  • 南美

第13章 競爭情形

  • 概要
  • 競爭情形、趨勢

第14章 企業簡介

  • 簡介
  • EMC Corporation
  • Opentext Corp
  • SAP
  • Lexmark International
  • Pegasystems Inc
  • Appian
  • IBM
  • Salesforce.Com
  • Kana
  • Kofax Limited

第15章 附錄

圖表清單

目錄
Product Code: TC 3325

Smart process application can be defined as the new type of application software aimed at reducing human error rates to improve the efficiency of human centric business activities. Now-a-days the businesses are looking out for different process solution that helps to improve the productivity of unstructured and people intensive activities, to increase the effectiveness of processes and decision making. As digitization has increased the flow of data namely documents, images and video files adding to already existing unstructured and content data.

Major forces driving this market are growing advancements in ICT, connectivity, business agility and limitations with traditional process applications. Over the next 5 years, market for SPA is expected to become highly pervasive across its ecosystem, and penetrating the market to a huge extent covering all geographical territories.

Banking, financial services and insurance (BFSI), and retail have significantly increased their spending on the solutions and services. This rise in global spending for solutions and services has boosted the market opportunities for the companies providing Smart process application (SPA) solutions.

The report also analyses market drivers, restraints and opportunities along with a study on top key players and their competitive look. The report provides key insight into smart process application market current trends and best practices in the market.

The report brings out the smart process application market potential across various regions such as North America, Europe, APAC, Latin America, and MEA. Smart process application market is further segmented into each regional market by deployment type, solutions, verticals, services, and organization size.

Table of Contents

1. Introduction

  • 1.1. Objectives of the Study
  • 1.2. Markets Definition
  • 1.3. Market Scope
    • 1.3.1. Markets Covered
    • 1.3.2. Year
  • 1.4. Currency
  • 1.5. Limitation
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1.1. Secondary Data
    • 2.1.1.1. Key Data Taken From Secondary Sources
  • 2.1.2. Primary Data
    • 2.1.2.1. Key Data Taken From Primary Sources
    • 2.1.2.2. Key Industry Insights
    • 2.1.2.3. Break Down of Primary Interviews
  • 2.2. Market Size Estimation
    • 2.2.1. Bottom-Up Approach
    • 2.2.2. Top-Down Approach
  • 2.3. Market Crackdown and Data Triangulation
    • 2.3.1. Assumptions

3. Executive Summary

4. Premium Insights

  • 4.1. Attractive Market Opportunities
  • 4.2. Smart process application market, by sub-market
  • 4.3. Total smart process application market
  • 4.4. Market Potential
  • 4.5. Life cycle analysis, By Region, 2015

5. Market Overview

  • 5.1. Introduction
  • 5.2. Market Segmentation
    • 5.2.1. By Solution
    • 5.2.2. By Services
    • 5.2.3. By Deployment Type
    • 5.2.4. By Organization Size
    • 5.2.5. By Vertical
    • 5.2.6. By Region
  • 5.3. Market Dynamics
    • 5.3.1. Drivers
      • 5.3.1.1. Technological Developments in Ict, Connectivity and Mobile Devices
      • 5.3.1.2. Increasing Business Agility
      • 5.3.1.4. Limitation With Traditional Business Applications
    • 5.3.2. Restraints
      • 5.3.2.1. Operational Issues
      • 5.3.2.2. Misconcption About SPA Solutions
    • 5.3.3. Opportunities
      • 5.3.3.1. Increasing Business Complexity
      • 5.3.3.2. Enhancing Customer Onboarding

6. Industry Trends

  • 6.1. Value Chain Analysis
  • 6.2. Evolution of smart process application market
  • 6.3. Porter's Five Forces Analysis
    • 6.2.1. Bargaining Power of Suppliers
    • 6.2.2. Bargaining Power of Buyers
    • 6.2.3. Threat From New Entrants
    • 6.2.4. Threat From Subsitutes
    • 6.2.5. Intensity of Rivalry

7. Smart Process Application Market By Solution

  • 7.1. Introduction
  • 7.2. Enterprise Content Management
  • 7.3. Business Process Management
  • 7.4. Customer Experience Management
  • 7.5. Business Intelligence and Analytics
  • 7.6. Enterprise Mobility

8. Smart Process Application Market By Services

  • 8.1. Introduction
  • 8.2. Support and Maintenance Services
  • 8.3. Professional Services
  • 8.4. Managed Services

9. Smart Process Application Market By Deployment Type

  • 9.1. Introduction
  • 9.2. On-Premise
  • 9.3. Cloud

10. Smart Process Application Market, By Organization Size

  • 10.1. Introduction
  • 10.2. Small Sized Businesses
  • 10.3. Medium Sized Businesses
  • 10.4. Large Enterprises

11. Smart Process Application Market By Vertical

  • 11.1. Introduction
  • 11.2. BFSI
  • 11.3. Telecom and IT
  • 11.4. Public Sector, Energy and Utilities
  • 11.5. Media and Entertainment
  • 11.6. Manufacturing
  • 11.7. Retail
  • 11.8. Healthcare
  • 11.9. Academia and Education
  • 11.10. Transportation and Logistics
  • 11.11. Others

12. Smart Process Application Market By Regions

  • 12.1. Introduction
  • 12.2. North America
  • 12.3. Europe
  • 12.4. Asia-Pacific
  • 12.5. Middle East and Africa
  • 12.6. Latin America

13. Competitive Landscape

  • 13.1. Overview
  • 13.2. Competitive Situation and Trends
    • 13.2.1. New Product Launches
    • 13.2.2. New Alliances, Contracts, Partnerships, and Agreements
    • 13.2.3. Mergers and Acquisitions
    • 13.2.4. Expansions
    • 13.2.5. Others

14. Company Profiles

  • 14.1. Introduction
  • 14.2. EMC Corporation
    • 14.2.1. Business Overview
    • 14.2.2. Products and Services
    • 14.2.3. Key Strategies
    • 14.2.4. Recent Developments
    • 14.2.5. SWOT Analysis
    • 14.2.6. MNM View
  • 14.3. Opentext Corp
    • 14.3.1. Business Overview
    • 14.3.2. Solutions
    • 14.3.3. Key Strategies
    • 14.3.4. Recent Developments
    • 14.3.5. SWOT Analysis
    • 14.3.6. MNM View
  • 14.4. SAP
    • 14.4.1. Business Overview
    • 14.4.2. Products
    • 14.4.3. Key Strategies
    • 14.4.4. Recent Developments
    • 14.4.5. SWOT Analysis
    • 14.4.6. MNM View
  • 14.5. Lexmark International
    • 14.5.1. Business Overview
    • 14.5.2. Products
    • 14.5.3. Key Strategies
    • 14.5.4. Recent Developments
    • 14.5.5. MNM View
  • 14.6. Pegasystems Inc
    • 14.6.1. Business Overview
    • 14.6.2. Products
    • 14.6.3. Key Strategies
    • 14.6.4. Recent Developments
    • 14.6.5. MNM View
  • 14.7. Appian
    • 14.7.1. Business Overview
    • 14.7.2. Products
    • 14.7.3. Key Strategies
    • 14.7.4. Recent Developments
    • 14.7.5. MNM View
  • 14.8. IBM
    • 14.8.1. Business Overview
    • 14.8.2. Products
    • 14.8.3. Key Strategies
    • 14.8.4. Recent Developments
    • 14.8.5. SWOT Analysis
    • 14.8.6. MNM View
  • 14.9. Salesforce.Com
    • 14.9.1. Business Overview
    • 14.9.2. Products
    • 14.9.3. Key Strategies
    • 14.9.4. Recent Developments
    • 14.9.5. MNM View
  • 14.10. Kana
    • 14.10.1. Business Overview
    • 14.10.2. Products
    • 14.10.3. Key Strategies
    • 14.10.4. Recent Developments
    • 14.10.5. SWOT Analysis
    • 14.10.6. MNM View
  • 14.11. Kofax Limited
    • 14.11.1. Business Overview
    • 14.11.2. Products
    • 14.11.3. Key Strategies
    • 14.11.4. Recent Developments
    • 14.11.5. MNM View

15. Appendix

  • 15.1. Discussion Guide
  • 15.2. Introducing RT: Real-Time Market Intelligence
  • 15.3. Available Customizations
  • 15.4. Related Reports

List of Tables

  • Table 1: Smart Process Application Market: Assumptions
  • Table 2: SPA Market Size and Growth, By Sub-Segment, 2013-2020 ($Billion, Y-O-Y %)
  • Table 3: Technological Development in ICT is Expected to Be the Major Driving Factor for the Growth of Market
  • Table 4: Operational Issues is Expected to Confine the Growth of Market
  • Table 5: Increasing Customer Experience Provide Significant Opportunity for Vendors in the Market
  • Table 6: Smart process application market Market Size, By Solution, 2013-2020 ($Billion)
  • Table 7: Enterprise Content Management Market Size, By Region, 2013-2020 ($Million)
  • Table 8: Business Process Management Market Size, By Region, 2013-2020 ($Million)
  • Table 9: Customer Experience Management Market Size, By Region, 2013-2020 ($Million)
  • Table 10: Business Intelligence and Analytics Market Size, By Region, 2013-2020 ($Billion)
  • Table 11: Enterprise Mobility Market Size, By Region, 2013-2020 ($Billion)
  • Table 12: Smart Process Application Market Size, By Service, 2013-2020 ($Billion)
  • Table 13: Support and Maintenance Services Market Size, By Region, 2013-2020 ($Million)
  • Table 14: Professional Services Market Size, By Region, 2013-2020 ($Million)
  • Table 15: Managed Services Market Size, By Region, 2013-2020 ($Million)
  • Table 16: Smart Process Application Market Size, By Deployment Type, 2013-2020 ($Billion)
  • Table 17: On-Premise Market Size, By Region, 2013-2020 ($Million)
  • Table 18: Cloud Market Size, By Region, 2013-2020 ($Million)
  • Table 19: Smart process application Market Size, By Organization Size, 2013-2020 ($Billion)
  • Table 20: Large Enterprises Market Size, By Region, 2013-2020 ($Million)
  • Table 21: Medium Sized Businesses Market Size, By Region, 2013-2020 ($Million)
  • Table 22: Small Sized Businesses Market Size, By Region, 2013-2020 ($Million)
  • Table 23: Smart process application market Size, By Vertical, 2013-2020 ($Billion)
  • Table 24: BFSI Market Size, By Region, 2013-2020 ($Million)
  • Table 25: Telecom and IT Market Size, By Region, 2013-2020 ($Million)
  • Table 26: Public Sector, Energy and Utilities Market Size, By Region, 2013-2020 ($Million)
  • Table 27: Media and Entertainment Market Size, By Region, 2013-2020 ($Million)
  • Table 28: Manufacturing Market Size, By Region, 2013-2020 ($Million)
  • Table 29: Retail Market Size, By Region, 2013-2020 ($Million)
  • Table 30: Healthcare Market Size, By Region, 2013-2020 ($Million)
  • Table 31: Academia and Education Market Size, By Region, 2013-2020 ($Million)
  • Table 32: Transportation and Logistics Market Size, By Region, 2013-2020 ($Million)
  • Table 33: Others Market Size, By Region, 2013-2020 ($Million)
  • Table 34: Smart Process Application Market Size, By Region, 2013-2020 ($Billion)
  • Table 35: North America: Market Size, By Solution, 2013-2020 ($Million)
  • Table 36: North America: Market Size, By Service, 2013-2020 ($Million)
  • Table 37: North America: Market Size, By Service, 2013-2020 ($Million)
  • Table 38: North America: Market Size, By Organization Size, 2013-2020 ($Million)
  • Table 39: North America: Market Size, By Deployment Type, 2013-2020 ($Million)
  • Table 40: Europe: Market Size, By Solution, 2013-2020 ($Million)
  • Table 41: Europe: Market Size, By Service, 2013-2020 ($Million)
  • Table 42: Europe: Market Size, By Vertical, 2013-2020 ($Million)
  • Table 43: Europe: Market Size, By Organization Size, 2013-2020 ($Million)
  • Table 44: Europe: Market Size, By Deployment Type, 2013-2020 ($Million)
  • Table 45: APAC: Market Size, By Solution, 2013-2020 ($Million)
  • Table 46: APAC: Market Size, By Service, 2013-2020 ($Million)
  • Table 47: APAC: Market Size, By Vertical, 2013-2020 ($Million)
  • Table 48: APAC: Market Size, By Organization Size, 2013-2020 ($Million)
  • Table 49: APAC: Market Size, By Deployment Type, 2013-2020 ($Million)
  • Table 50: MEA: Market Size, By Solution, 2013-2020 ($Million)
  • Table 51: MEA: Market Size, By Service, 2013-2020 ($Million)
  • Table 52: MEA: Market Size, By Vertical, 2013-2020 ($Million)
  • Table 53: MEA: Market Size, By Organization Size, 2013-2020 ($Million)
  • Table 54: MEA: Market Size, By Deployment Type, 2013-2020 ($Million)
  • Table 55: LA: Market Size, By Solution, 2013-2020 ($Million)
  • Table 56: LA: Market Size, By Service, 2013-2020 ($Million)
  • Table 57: LA: Market Size, By Vertical, 2013-2020 ($Million)
  • Table 58: LA: Market Size, By Organization Size, 2013-2020 ($Million)
  • Table 59: LA: Market Size, By Deployment type, 2013-2020 ($Million)
  • Table 60: New Product Launches, 2012-2015
  • Table 61: Agreements, Partnerships, Collaborations, and Joint Ventures, 2012-2015
  • Table 62: Mergers and Acquisitions, 2012-2015
  • Table 63: Expansions, 2012-2015

List of Figures

  • Figure 1: Global Smart Process Application Market: Research Design
  • Figure 2: Breakdown of Primary Interviews: By Company Type, Designation, and Region
  • Figure 3: Market Size Estimation Methodology: Bottom-Up Approach
  • Figure 4: Market Size Estimation Methodology: Top-Down Approach
  • Figure 5: Data Triangulation
  • Figure 6: Solution Segment is Covering the Maximum Share of Smart process application market (2015 vs. 2020)
  • Figure 7: BFSI is Expected to Lead the Smart Process Application Market (2015 vs. 2020)
  • Figure 8: Professional Services is Dominating the SPA Service Market (2015 vs. 2020)
  • Figure 9: Large Enterprises Market is the Market Leader for SPA Organization Size Market (201 vs. 2020)
  • Figure 10: NA Will Have the Largest Market Share for Market in 2015
  • Figure 11: Increasing Demand for Business Agility By Enterprises is Driving the Market
  • Figure 12: Service Market to Grow at the Highest Rate Among the Segments in 2020
  • Figure 13: Public Sector, Energy and Utilities and BPM Hold the Maximum Share in the Market (2015)
  • Figure 14: APAC Will Grow With the Highest CAGR Than Other Regional Markets Between 2015 to 2020
  • Figure 15: APAC Region Will Be the Most Lucrative Market During the Period 2015-2020
  • Figure 16: Smart Process Application Market Segmentation: By Solution
  • Figure 17: Market Segmentation: By Service
  • Figure 18: Market Segmentation: By Deployment Type
  • Figure 19: Market Segmentation: By Organization Size
  • Figure 20: Market Segmentation: By Vertical
  • Figure 21: Market Segmentation: By Region
  • Figure 22: Drivers, Restraints, Opportunities, and Challenges in the Smart Process Application Market
  • Figure 23: Value Chain: Smart process application market
  • Figure 24: SPA: Evolution
  • Figure 25: Porter's Five Forces Analysis
  • Figure 26: Solution Market is Dominated By BPM Solutions
  • Figure 27: APAC Will Grow With the Highest CAGR During the Forecast Period
  • Figure 28: BPM to Witness the Highest Growth in APAC Region
  • Figure 29: APAC Region Will Be the Most Attractive Market for CEM
  • Figure 30: NA Region Will Be the Most Lucrative Market for Business Intelligence and Analytics
  • Figure 31: APAC Region Will Be the Strong Market for Enterprise Mobility
  • Figure 32: Professional Service Accounts for the Maximum Share in the Service Market
  • Figure 33: NA Region Dominates the Support and Maintenance Services Market Throughout the Forecast Period
  • Figure 34: Professional Service Market Will Gain More Traction in the NA Region
  • Figure 35: APAC Region Will Be the Most Lucrative Market for Managed Services in 2020
  • Figure 36: On-Premise Accounts for the Maximum Share in the Deployment Market
  • Figure 37: NA Region Dominates the On-Premise Market Throughout the Forecast Period
  • Figure 38: APAC is Expected to Be A Lucrative Region for the Cloud Market
  • Figure 39: Large Enterprises Accounts for the Maximum Share in the Organization Size Market
  • Figure 40: NA Region Dominates the Large Enterprises Market Throughout the Forecast Period
  • Figure 41: APAC is Expected to Be A Lucrative Region for the Medium Sized Businesses Market
  • Figure 42: APAC Region is Expected to Have the Largest Share in 2020
  • Figure 43: BFSI is the Largest Adopter of SPA Solutions
  • Figure 44: APAC is Expected to Show High Growth Rate for SPA Adoption in BFSI
  • Figure 45: Telecom and IT in APAC is Expected to Show High Growth Rate Among All Other Regions
  • Figure 46: APAC Has the Highest Market Share in Public Sector, Energy and Utilities Vertical
  • Figure 47: Media and Entertainment in Will Gain Traction in APAC Region
  • Figure 48: APAC Has the Highest Market Share in Manufacturing Vertical
  • Figure 49: APAC Will Show High Growth Rate for Retail Vertical
  • Figure 50: APAC Has the Highest Market Share in Healthcare Vertical
  • Figure 51: NA Has the Highest Market Share in Academia and Education Vertical
  • Figure 52: NA Has the Highest Market Share in Transportation and Logistics Vertical
  • Figure 53: NA Has the Highest Market Share in Others Vertical
  • Figure 54: NA Has the Maximum Market Share of the Global Smart Process Application Market
  • Figure 55: Regional Snapshot: APAC is Emerging as A New Hotspot
  • Figure 56: APAC: an Attractive Destination for SPA
  • Figure 57: NA Market Snapshot: Presence of Major Industries is A Factor Contributing Towards Growth in This Region
  • Figure 58: BPM Market is Expected to Dominate the smart process application market in NA
  • Figure 59: Enterprise Mobility Market is Expected to Grow With the Highest CAGR During 2015-2020
  • Figure 60: APAC Market Snapshot: Growth is Driven By BPM Solutions
  • Figure 61: APAC Represents Huge Growth Opportunities for Enterprise Mobility
  • Figure 62: Emerging Markets of MEA Presents Growth Prospects for BPM Market
  • Figure 63: BPM Market is Expected to Gain Traction in the LA Region
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