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市場調查報告書

現場服務管理 (FSM)的全球市場 至2021年的預測:各解決方案、服務、引進形式、用戶類型、產業、地區

Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

出版商 MarketsandMarkets 商品編碼 323608
出版日期 內容資訊 英文 148 Pages
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現場服務管理 (FSM)的全球市場 至2021年的預測:各解決方案、服務、引進形式、用戶類型、產業、地區 Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021
出版日期: 2017年03月15日 內容資訊: 英文 148 Pages
簡介

本報告提供現場服務管理(FSM)的全球市場相關分析,基本結構和市場推動成長、促成要素,市場機會、課題,各解決方案、各類服務、各引進形式、各用戶類型、各產業、各地區的詳細的趨勢與預測,市場發展的方向性,競爭情形,主要企業簡介調查、考察。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • FSM市場上富有魅力的市場機會
  • FSM市場上前三名產業
  • FSM市場:前三名產業及各地區
  • FSM解決方案市場的潛在性
  • FSM市場:各用戶類型
  • FSM市場概要:各類服務
  • 生命週期分析:各地區

第5章 市場概要

  • 簡介
  • 市場發展
  • 市場區隔
    • 各解決方案
    • 各類服務
    • 各引進形式
    • 各用戶類型
    • 各垂直產業
    • 各地區
  • 市場動態
    • 市場成長的推動要素
    • 市場成長的阻礙因素
    • 市場機會
    • 市場課題

第6章 產業趨勢

  • 簡介
  • 價值鏈分析
  • FSM架構
  • 策略基準

第7章 FMS市場分析:各解決方案

  • 簡介
  • 匯報、儀表板
  • 行動現場實行
  • 追蹤、效能管理
  • 計劃、發送
  • 工作流程管理
  • 付款通知單發行
  • 開發管理

第8章 FMS市場分析:各類服務

  • 簡介
  • 實行、引進
  • 訓練、支援
  • 諮詢

第9章 FMS市場分析:各引進形式

  • 簡介
  • 雲端
  • 內部部署

第10章 FMS市場分析:各用戶類型

  • 簡介
  • 中小企業
  • 大企業

第11章 FMS市場分析:各產業

  • 簡介
  • 能源與公共事業
  • 製造
  • 建設、不動產
  • 運輸、物流
  • 醫療
  • 金融服務
  • IT、通訊
  • 其他

第12章 地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第13章 競爭環境

  • 概要
  • 競爭情形、趨勢
    • 新產品的發表
    • 產業聯盟、合資企業
    • 合併、收購
    • FSM系統的供應商計分卡

第14章 企業簡介

  • 簡介
  • ORACLE CORPORATION
  • SAP SE
  • IBM CORPORATION
  • MICROSOFT CORPORATION
  • CLICKSOFTWARE TECHNOLOGIES
  • INDUSTRIAL AND FINANCIAL SYSTEMS AB
  • SERVICEPOWER TECHNOLOGIES PLC
  • SERVICEMAX, INC.
  • INFOR
  • ASTEA INTERNATIONAL, INC.
  • 主要的創新者
    • OVERIT S.P.A
    • GEO

第15章 附錄

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目錄
Product Code: TC 3048

"The growing need for a highly scalable centralized system for the management of field services is expected to drive the Field Service Management (FSM) market"

The FSM market size is expected to grow from USD 1.78 billion in 2016 to USD 3.61 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.1%. The FSM market is driven by factors such as need for a centralized system for the management of field services, need for real-time collaboration, along with the ever-evolving demand for increasing operational efficiency and reducing operational costs. However, security concerns with respect to access to confidential data and lack of awareness about the benefits of FSM solutions limit the growth of the market.

"Mobile field execution solution segment is expected to grow at the highest CAGR during the forecast period"

Due to growing need for quick service delivery, real-time collaboration, and scalable solution to achieve improved customer experience, the mobile field execution solution is expected to grow at the highest CAGR during the forecast period.

"Implementation services segment is expected to contribute to the largest market share during the forecast period"

In terms of services, implementation is the highest contributing services segment. The implementation services segment provides end-to-end support to organizations, which is the main reason for its higher adoption. The implementation services type is gaining traction in the FSM market as it helps organizations in identifying the project scope; designing the plan layout; optimizing data quality & delivery through testing, building, and deploying, and integrating FSM solutions with clients existing systems suiting the organizational business needs; and assisting trained professionals in enabling the smooth implementation of FSM solutions.

"Asia-Pacific is expected to have the highest growth rate during the forecast period"

Asia-Pacific (APAC) includes emerging economies, such as China, Australia, Singapore, and India, which are rapidly deploying FSM solutions. APAC is expected to grow at the highest CAGR during the forecast period. This is mainly due to the increasing number of cloud service providers, investments in infrastructure, smartphone users, and many emerging industries in the region. The North American region is expected to be the largest revenue-generating region for FSM solution and service providers in 2016. This is due to the high focus on innovation and technology adoption, especially in the developed economies of North America.

In-depth interviews were conducted with the CEOs, marketing directors, other innovation & technology directors, and executives from various key organizations operating in the FSM market place.

  • By company type: Tier 1: 41%, Tier 2: 38%, and Tier 3: 21%
  • By designation: C-Level: 73%, Director Level: 17%, and Others: 10%
  • By region: North America: 58%, Europe: 17%, APAC: 18%, and RoW: 7%

The report includes the study of key players offering FSM solutions and services: Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.).

Research Coverage:

The report includes in-depth competitive analysis of these key players in the FSM market with their company profiles; Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; recent developments; and key market strategies. The research report segments the FSM market by solution and service, deployment type, user type, industry vertical, and region.

Reasons to Buy the Report:

The FSM market has been segmented by solutions and services, deployment type, user type, industry, and region. The report will help the market leaders/new entrants in this market in the following ways:

  • 1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the end-users and regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED FOR THE STUDY
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
      • 2.1.1.1. Key data from secondary sources
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key data from primary sources
      • 2.1.2.2. Key industry insights
      • 2.1.2.3. Breakdown of primary interviews
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. VENDOR DIVE MATRIX
    • 2.4.1. QUADRANT DESCRIPTION
  • 2.5. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
  • 4.2. FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS (2016-2021)
  • 4.3. FIELD SERVICE MANAGEMENT MARKET: BY TOP THREE INDUSTRY VERTICALS AND REGIONS (2016)
  • 4.4. FIELD SERVICE MANAGEMENT SOLUTIONS MARKET POTENTIAL (2016-2021)
  • 4.5. FIELD SERVICE MANAGEMENT USER TYPE MARKET (2016-2021)
  • 4.6. FIELD SERVICE MANAGEMENT MARKET SNAPSHOT, BY SERVICE (2016-2021)
  • 4.7. LIFECYCLE ANALYSIS, BY REGION

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. BY SOLUTION
    • 5.3.2. BY SERVICE
    • 5.3.3. BY DEPLOYMENT TYPE
    • 5.3.4. BY USER TYPE
    • 5.3.5. BY INDUSTRY VERTICAL
    • 5.3.6. BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Need to maximize productivity of business processes
      • 5.4.1.2. Need for an integrated, robust, and centralized system for FSM
      • 5.4.1.3. Technological development leading to opportunities for new business models
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Slow growth in the developing and under developed countries
      • 5.4.2.2. Security concerns with respect to access to confidential data
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Cloud-based deployment solutions
      • 5.4.3.2. Integration of FSM and big data analytics
      • 5.4.3.3. Rising demand for mobility solutions for real-time visibility
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Lack of expertise at the management and executive level
      • 5.4.4.2. Heavy reliance on scheduled maintenance rather than on predictive maintenance

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. FIELD SERVICE MANAGEMENT ARCHITECTURE
  • 6.4. STRATEGIC BENCHMARKING

7. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION

  • 7.1. INTRODUCTION
  • 7.2. REPORTING AND DASHBOARDS
  • 7.3. MOBILE FIELD EXECUTION
  • 7.4. TRACKING AND PERFORMANCE MANAGEMENT
  • 7.5. SCHEDULE AND DISPATCH
  • 7.6. WORK ORDER MANAGEMENT
  • 7.7. BILLING AND INVOICING
  • 7.8. INVENTORY MANAGEMENT

8. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE

  • 8.1. INTRODUCTION
  • 8.2. IMPLEMENTATION
  • 8.3. TRAINING AND SUPPORT
  • 8.4. CONSULTING

9. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE

  • 9.1. INTRODUCTION
  • 9.2. CLOUD
  • 9.3. ON-PREMISES

10. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE

  • 10.1. INTRODUCTION
  • 10.2. SMALL AND MEDIUM ENTERPRISES (SMES)
  • 10.3. LARGE ENTERPRISES

11. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY VERTICAL

  • 11.1. INTRODUCTION
  • 11.2. ENERGY AND UTILITIES
  • 11.3. MANUFACTURING
  • 11.4. CONSTRUCTION AND REAL ESTATE
  • 11.5. TRANSPORTATION AND LOGISTICS
  • 11.6. HEALTHCARE
  • 11.7. FINANCIAL SERVICES
  • 11.8. TELECOM AND IT
  • 11.9. OTHERS

12. GEOGRAPHIC ANALYSIS

  • 12.1. INTRODUCTION
  • 12.2. NORTH AMERICA
  • 12.3. EUROPE
  • 12.4. ASIA-PACIFIC
  • 12.5. MIDDLE EAST AND AFRICA
  • 12.6. LATIN AMERICA

13. COMPETITIVE LANDSCAPE

  • 13.1. OVERVIEW
  • 13.2. COMPETITIVE SITUATIONS AND TRENDS
    • 13.2.1. NEW PRODUCT LAUNCHES
    • 13.2.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 13.2.3. MERGERS AND ACQUISITIONS
  • 13.3. MNM DIVE: FIELD SERVICE MANAGEMENT SYSTEM VENDOR SCORECARD

14. COMPANY PROFILES (Overview, Financials, Products & Services, Strategy, and Developments)*

  • 14.1. INTRODUCTION
  • 14.2. ORACLE CORPORATION
  • 14.3. SAP SE
  • 14.4. INTERNATIONAL BUSINESS MACHINES CORPORATION
  • 14.5. MICROSOFT CORPORATION
  • 14.6. CLICKSOFTWARE TECHNOLOGIES
  • 14.7. INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS)
  • 14.8. SERVICEPOWER TECHNOLOGIES PLC
  • 14.9. SERVICEMAX, INC.
  • 14.10. INFOR
  • 14.11. ASTEA INTERNATIONAL, INC.
  • 14.12. KEY INNOVATORS
    • 14.12.1. OVERIT S.P.A
      • 14.12.1.1. Business overview
      • 14.12.1.2. Key strategies
    • 14.12.2. GEO
      • 14.12.2.1. Business overview
      • 14.12.2.2. Key strategies

*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

15. APPENDIX

  • 15.1. OTHER DEVELOPMENTS
  • 15.2. INDUSTRY EXCERPTS
  • 15.3. DISCUSSION GUIDE
  • 15.4. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.5. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 15.6. AVAILABLE CUSTOMIZATIONS
  • 15.7. RELATED REPORTS
  • 15.8. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • TABLE 2: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 3: REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 4: REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 5: MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 6: MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 7: TRACKING AND PERFORMANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 8: TRACKING AND PERFORMANCE MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 9: SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 10: SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 11: WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 12: WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 13: BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 14: BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 16: INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 17: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 18: IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 19: IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021(USD MILLION)
  • TABLE 20: TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 21: TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 22: CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 23: CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 24: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 25: CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 26: ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 27: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 28: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 29: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 30: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 31: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 32: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 33: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 34: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 35: ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 36: MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 37: CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 38: TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 39: HEALTHCARE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 40: FINANCIAL SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 41: TELECOM AND IT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 42: OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 43: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 44: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 45: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 46: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 47: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 48: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 49: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 50: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 51: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 52: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 53: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 54: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 55: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 56: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 57: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 58: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 61: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 62: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 64: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 65: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 66: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
  • TABLE 67: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 68: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • TABLE 69: NEW PRODUCT LAUNCHES
  • TABLE 70: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2016
  • TABLE 71: MERGERS AND ACQUISITIONS, 2014-2016
  • TABLE 72: OTHER DEVELOPMENTS: NEW PRODUCT LAUNCHES, 2014-2015
  • TABLE 73: OTHER DEVELOPMENTS: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2014-2015

LIST OF FIGURES

  • FIGURE 1: FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
  • FIGURE 2: BREAKDOWN OF PRIMARIES: BY COMPANY, DESIGNATION, AND REGION
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: VENDOR DIVE MATRIX: CRITERIA WEIGHTAGE
  • FIGURE 7: VENDOR DIVE MATRIX
  • FIGURE 8: COMPONENT SNAPSHOT (2016 VS. 2021): SOLUTIONS IS EXPECTED TO HOLD THE LARGEST MARKET SHARE
  • FIGURE 9: DEPLOYMENT TYPE SNAPSHOT (2016 VS. 2021): ON-PREMISES SEGMENT IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 10: USER TYPE SNAPSHOT (2016 VS. 2021): LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 11: NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 12: NEED FOR INCREASED OPERATIONAL EFFECIENCY IS DRIVING THE GROWTH OF THE FIELD SERVICE MANAGEMENT MARKET DURING IN THE FORECAST PERIOD
  • FIGURE 13: ENERGY AND UTILITIES INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 15: BILLING AND INVOICING IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH POTENTIAL TILL 2021
  • FIGURE 16: LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET BY 2021
  • FIGURE 17: IMPLEMENTATION SERVICES SEGMENT IS EXPECTED TO HAVE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 18: REGIONAL LIFECYCLE: ASIA-PACIFIC IS EXPECTED TO BE IN THE GROWTH PHASE IN 2016
  • FIGURE 19: MOBILE FIELD EXECUTION IS EXPECTED TO PLAY A CRUCIAL ROLE IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 20: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SOLUTION
  • FIGURE 21: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SERVICE
  • FIGURE 22: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY DEPLOYMENT TYPE
  • FIGURE 23: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY USER TYPE
  • FIGURE 24: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY INDUSTRY VERTICAL
  • FIGURE 25: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY REGION
  • FIGURE 26: FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 27: FIELD SERVICE MANAGEMENT MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 28: FIELD SERVICE MANAGEMENT ARCHITECTURE
  • FIGURE 29: STRATEGIC BENCHMARKING: KEY TECHNOLOGY INTEGRATION
  • FIGURE 30: BILLING AND INVOICING SOLUTION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 31: ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN TRACKING AND PERFORMANCE MANAGEMENT DURING THE FORECAST PERIOD
  • FIGURE 32: ASIA-PACIFIC IS EXPECTED TO BE THE FASTEST GROWING REGION FOR SCHEDULE AND DISPATCH DURING THE FORECAST PERIOD
  • FIGURE 33: CONSULTING SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 34: CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 35: CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST AND AFRICA
  • FIGURE 36: ON-PREMISES DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 37: SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 38: HEALTHCARE VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 39: ASIA-PACIFIC IS EXPECTED TO HOLD THE LARGEST MARKET SHARE DURING THE PERIOD 2016
  • FIGURE 40: NORTH AMERICA MARKET SNAPSHOT
  • FIGURE 41: ASIA-PACIFIC MARKET SNAPSHOT
  • FIGURE 42: COMPANIES ADOPTED NEW PRODUCT LAUNCHES AS THE KEY GROWTH STRATEGY BETWEEN 2014 AND 2016
  • FIGURE 43: MARKET EVALUATION FRAMEWORK
  • FIGURE 44: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS WERE THE KEY STRATEGIES ADOPTED BY THE KEY PLAYERS IN THE FIELD SERVICE MANAGEMENT MARKET FROM 2014 TO 2016
  • FIGURE 45: EVALUATION OVERVIEW: PRODUCT OFFERINGS
  • FIGURE 46: EVALUATION OVERVIEW: BUSINESS STRATEGIES
  • FIGURE 47: GEOGRAPHIC REVENUE MIX OF THE MARKET PLAYERS
  • FIGURE 48: ORACLE CORPORATION: COMPANY SNAPSHOT
  • FIGURE 49: ORACLE CORPORATION: SWOT ANALYSIS
  • FIGURE 50: SAP SE: COMPANY SNAPSHOT
  • FIGURE 51: SAP SE: SWOT ANALYSIS
  • FIGURE 52: INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT
  • FIGURE 53: INTERNATIONAL BUSINESS MACHINES CORPORATION: SWOT ANALYSIS
  • FIGURE 54: MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • FIGURE 55: MICROSOFT CORPORATION: SWOT ANALYSIS
  • FIGURE 56: CLICKSOFTWARE TECHNOLOGIES: SWOT ANALYSIS
  • FIGURE 57: INDUSTRIAL AND FINANCIAL SYSTEMS AB: COMPANY SNAPSHOT
  • FIGURE 58: SERVICEPOWER TECHNOLOGIES PLC: COMPANY SNAPSHOT
  • FIGURE 59: INFOR: COMPANY SNAPSHOT
  • FIGURE 60: ASTEA INTERNATIONAL, INC.: COMPANY SNAPSHOT
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