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市場調查報告書

雲端通訊平台的全球市場 - 至2021年的預測:各解決方案、服務 (UCC/UCaaS、WebRTC、VoIP、IVR、API等) 、地區

Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021

出版商 MarketsandMarkets 商品編碼 321227
出版日期 內容資訊 英文 127 Pages
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雲端通訊平台的全球市場 - 至2021年的預測:各解決方案、服務 (UCC/UCaaS、WebRTC、VoIP、IVR、API等) 、地區 Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021
出版日期: 2016年02月29日 內容資訊: 英文 127 Pages
簡介

全球雲端通訊平台市場,預計至2021年達到44億5千萬美元,2016年∼2021年以26.8%的年複合成長率 (CAGR) 成長。主要的成長推動因素,是通訊市場的戲劇性的變化,雲端通訊平台解決方案的成本效率,對彈性工作選擇的組織的趨勢,BYOD的需求,客戶滿足的解決方案、服務需求增加等。

本報告提供全球雲端通訊平台市場相關調查分析,市場概要,產業趨勢,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 雲端通訊平台市場的富有魅力的市場機會
  • 雲端通訊平台市場:3大解決方案的年複合成長率,地區
  • 生命週期分析:各地區
  • 市場投資方案
  • 雲端通訊平台市場:各產業領域

第5章 市場概要

  • 簡介
  • 市場區隔
  • 演進
  • 市場動態
    • 推動因素
    • 阻礙因素
    • 機會
    • 課題

第6章 產業趨勢

  • 簡介
  • 價值鏈分析
  • 波特的五力分析
  • 策略性基準

第7章 雲端通訊平台市場:各技術

  • 簡介
  • 接觸
  • 非接觸

第8章 雲端通訊平台市場分析:各解決方案

  • 簡介
  • UCC/UCaaS
  • WebRTC
  • IVR
  • VoIP
  • API
  • 匯報、分析

第9章 雲端通訊平台市場分析:各組織規模

  • 簡介
  • 中小企業
  • 大企業

第10章 雲端通訊平台市場分析:各產業領域

  • 簡介
  • BFSI
  • 醫療
  • 通訊、IT
  • 政府
  • 零售
  • 旅遊、飯店
  • 教育
  • 製造
  • 其他

第11章 各地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第12章 競爭情形

  • 概要
  • 競爭情形與趨勢

第13章 企業簡介 (產業概要、產品與服務、主要的考察、最近的發展、SWOT分析等)

  • 簡介
  • 8X8, INC.
  • AVAYA, INC.
  • CISCO SYSTEMS, INC.
  • TWILIO, INC.
  • NETFORTRIS, INC.
  • WEST IP COMMUNICATIONS, INC.
  • TELESTAX, INC.
  • PLIVO, INC.
  • CALLFIRE, INC.
  • NEXMO, INC.
  • 其他主要供應商

第14章 附錄

圖表

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目錄
Product Code: TC 2789

The increasing demand for more customer satisfied solutions and services drives the cloud communication platform market

The cloud communication platform market is estimated to reach USD 4.45 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 26.8% from 2016 to 2021. Factors such as seismic shift in communication market, cost effectiveness of cloud communication platform solutions, growing inclination of organizations to provide flexible work options, increasing demand for Bring Your Own Device (BYOD), and increasing demand for more customer satisfied solutions and services are contributing towards the significant growth of the cloud communication platform market. The tremendous growth of the BPO sector and its inclination towards cloud-based solutions has increased the market opportunities for cloud communication platform solution and service vendors. Organizations are deploying the cloud-based communication solutions to overcome the loopholes of traditional communication systems. Moreover, the low maintenance requirements and cost effectiveness of cloud communication platform solutions and services is driving this market.

Asia-Pacific (APAC) is expected to grow at the highest CAGR

The cloud communication platform market in North America is expected to hold the largest market share, followed by Europe. However, the market in Asia-Pacific (APAC) is expected to grow at the highest CAGR. The major factor contributing towards the high growth of the cloud communication platform market in APAC is the increasing demand for converged communications and product differentiation among the cloud communication platform service providers. On the other hand, the cloud communication platform market in Middle East and Africa (MEA) is still in the introductory phase in terms of the adoption of these solutions.

Reporting and analytics solutions is expected to show high adoption rate during the forecast period

The cloud communication platform market has been segmented on the basis of solutions. The reporting and analytics solution is expected to grow at the highest CAGR during the forecast period. The reporting and analytics solution helps in collecting the information at an isolated place to analyze the issues easily and make informed decisions. Hence, companies are deploying more of the cloud communication platform solutions to leverage its benefits.

Breakdown of primary research interactions:

To determine and verify the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people and below are the details:

  • By Company Type: Tier 1 (20%), Tier 2 (30%), and Tier 3 (50%)
  • By Designation: C-level (20%), Director level (30%), and other executives (50%)
  • By Region: North America (27%), Europe (27%), and Asia-Pacific (46%),

Prominent players in the cloud communication market include 8x8, Inc.; Avaya, Inc.; Cisco Systems, Inc.; Twilio, Inc.; NetFortris; West IP Communication, Inc.; Telestax; Plivo; CallFire; and Nexmo. These players, along with other local players, are providing advanced cloud communication platform solutions to various industries, such as Banking, Financial Services, and Insurance (BFSI), healthcare, telecommunication and IT-Enabled Services (ITES), government, and others.

Reasons to Buy the Report:

From an insight perspective, this research report has focused on various levels of analysis-industry analysis , analysis of top players, their offered products and services, supply chain analysis, and company profiles, which together comprise and discuss the basic views on the competitive landscape, emerging and high-growth segments of the network analytics market, high-growth regions, drivers, restraints, and opportunities.

The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market share. Firms purchasing the report could use any one or combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market share.

The report provides insights on the following pointers:

  • 1. Market Penetration: Comprehensive information on cloud communication platform solutions offered by the top 10 players in the cloud communication platform market space
  • 2. Product Development/Innovation: Detailed insights on upcoming technologies, Research and Development (R&D) activities, and new product launches in the cloud communication platform market
  • 3. Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for cloud communication platform solutions and services across various regions
  • 4. Market Diversification: Exhaustive information about new products, untapped regions, recent developments, and investments in the cloud communication platform market
  • 5. Competitive Assessment: In-depth assessment of market shares, strategies, products, and capabilities of leading players in the cloud communication platform market

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED IN THE REPORT
  • 1.4. CURRENCY
  • 1.5. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
      • 2.1.1.1. Key data from secondary sources
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key data from primary sources
      • 2.1.2.2. Key industry insights
      • 2.1.2.3. Breakdown of primaries
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. RESEARCH ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN CLOUD COMMUNICATION PLATFORM MARKET
  • 4.2. CLOUD COMMUNICATION PLATFORM MARKET: CAGR OF TOP THREE SOLUTIONS AND REGIONS
  • 4.3. LIFECYCLE ANALYSIS, BY REGION
  • 4.4. MARKET INVESTMENT SCENARIO
  • 4.5. CLOUD COMMUNICATION PLATFORM MARKET: BY VERTICAL

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. MARKET SEGMENTATION
    • 5.2.1. BY SOLUTION
    • 5.2.2. BY SERVICE
    • 5.2.3. BY ORGANIZATION SIZE
    • 5.2.4. BY VERTICAL
    • 5.2.5. BY REGION
  • 5.3. EVOLUTION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Seismic shifts in communication market
      • 5.4.1.2. Cost effectiveness of cloud communication platform solutions
      • 5.4.1.3. Growing inclination of organizations to provide flexible work options
      • 5.4.1.4. Increasing demand for BYOD
      • 5.4.1.5. Increasing demand for customer-centric solutions and services
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Huge investment associated with the initial setup
      • 5.4.2.2. Security and privacy concerns
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Tremendous growth of the BPO sector and its inclination towards cloud-based solutions
      • 5.4.3.2. Significant requirements of business organizations for greater flexibility/scalability
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Need for technology to keep pace with the changing customer behavior
      • 5.4.4.2. Lack of required skill sets among the workforce

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. PORTER'S FIVE FORCES ANALYSIS
    • 6.3.1. THREAT FROM NEW ENTRANTS
    • 6.3.2. THREAT FROM SUBSTITUTES
    • 6.3.3. BARGAINING POWER OF SUPPLIERS
    • 6.3.4. BARGAINING POWER OF BUYERS
    • 6.3.5. INTENSITY OF COMPETITIVE RIVALRY
  • 6.4. STRATEGIC BENCHMARKING

7. CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY SOLUTION

  • 7.1. INTRODUCTION
  • 7.2. UNIFIED COMMUNICATION AND COLLABORATION (UCC)/ UNIFIED COMMUNICATION AS A SERVICE (UCAAS )
  • 7.3. WEB REAL-TIME COMMUNICATION (WEBRTC)
  • 7.4. INTERACTIVE VOICE RESPONSE (IVR)
  • 7.5. VOICE OVER INTERNET PROTOCOL (VOIP)
  • 7.6. APPLICATION PROGRAMMING INTERFACE (API)
  • 7.7. REPORTING AND ANALYTICS

8. CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY SERVICE

  • 8.1. INTRODUCTION
  • 8.2. TRAINING AND CONSULTING
  • 8.3. SUPPORT AND MAINTENANCE
  • 8.4. MANAGED SERVICES

9. CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS,

BY ORGANIZATION SIZE 55

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM ENTERPRISES (SMES)
  • 9.3. LARGE ENTERPRISES

10. CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)
  • 10.3. HEALTHCARE
  • 10.4. TELECOMMUNICATION AND ITES
  • 10.5. GOVERNMENT
  • 10.6. RETAIL
  • 10.7. TRAVEL AND HOSPITALITY
  • 10.8. EDUCATION
  • 10.9. MANUFACTURING
  • 10.10. OTHERS

11. GEOGRAPHIC ANALYSIS

  • 11.1. INTRODUCTION
  • 11.2. NORTH AMERICA
  • 11.3. EUROPE
  • 11.4. ASIA-PACIFIC (APAC)
  • 11.5. MIDDLE EAST AND AFRICA (MEA)
  • 11.6. LATIN AMERICA

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. COMPETITIVE SITUATION AND TRENDS
    • 12.2.1. NEW PRODUCT LAUNCHES
    • 12.2.2. PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS
    • 12.2.3. ACQUISITIONS
    • 12.2.4. VENTURE CAPITAL FUNDING

13. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.1. INTRODUCTION
  • 13.2. 8X8, INC.
  • 13.3. AVAYA, INC.
  • 13.4. CISCO SYSTEMS, INC.
  • 13.5. TWILIO, INC.
  • 13.6. NETFORTRIS, INC.
  • 13.7. WEST IP COMMUNICATIONS, INC.
  • 13.8. TELESTAX, INC.
  • 13.9. PLIVO, INC.
  • 13.10. CALLFIRE, INC.
  • 13.11. NEXMO, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

  • 13.12. OTHER MAJOR VENDORS
    • 13.12.1. IBM CORPORATION
    • 13.12.2. ALCATEL-LUCENT
    • 13.12.3. MITEL NETWORKS CORPORATION (MITEL)
    • 13.12.4. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    • 13.12.5. SOLGARI

14. APPENDIX

  • 14.1. KEY INSIGHTS
  • 14.2. OTHER DEVELOPMENTS
  • 14.3. DISCUSSION GUIDE
  • 14.4. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 14.5. AVAILABLE CUSTOMIZATIONS
  • 14.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY TYPE, 2014-2021 (USD MILLION)
  • TABLE 2: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2016-2021 (USD MILLION)
  • TABLE 3: UNIFIED COMMUNICATION AND COLLABORATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 4: WEB REAL-TIME COMMUNICATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 5: INTERACTIVE VOICE RESPONSE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 6: VOIP: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 7: APPLICATION PROGRAMMING INTERFACE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 8: REPORTING AND ANALYTICS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 9: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 10: TRAINING AND CONSULTING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 11: SUPPORT AND MAINTENANCE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 12: MANAGED SERVICES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 13: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 14: SMALL AND MEDIUM ENTERPRISES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: LARGE ENTERPRISES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 16: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 17: BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 18: BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 19: BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 20: HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 21: HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 22: HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 23: TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 24: TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 25: TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 26: GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 27: GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 28: GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 29: RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 30: RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 31: RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 32: TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 33: TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 34: TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 35: EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 36: EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 37: EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 38: MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 39: MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 40: MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 41: OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 42: OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 43: OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 44: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 45: NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 46: NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 47: NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 48: NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 49: EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 50: EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 51: EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 52: EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 53: ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 54: ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 55: ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 56: ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 58: MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 61: LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • TABLE 62: LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 63: LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
  • TABLE 64: LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • TABLE 65: NEW PRODUCT LAUNCHES, 2012-2015 (USD MILLION)
  • TABLE 66: PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2012-2016
  • TABLE 67: ACQUISTIONS, 2013-2015 (USD MILLION)
  • TABLE 68: VENTURE CAPITAL FUNDING, 2012-2015
  • TABLE 69: NEW PRODUCT LAUNCHES, 2011-2015
  • TABLE 70: PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2011-2015

LIST OF FIGURES

  • FIGURE 1: CLOUD COMMUNICATION PLATFORM MARKET: MARKET SEGMENTATION
  • FIGURE 2: CLOUD COMMUNICATION PLATFORM MARKET: RESEARCH DESIGN
  • FIGURE 3: BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION, AND REGION
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 6: DATA TRIANGULATION
  • FIGURE 7: CLOUD COMMUNICATION PLATFORM MARKET: ASSUMPTIONS
  • FIGURE 8: NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 9: TOP THREE SEGMENTS FOR CLOUD COMMUNICATION PLATFORM MARKET 2016-2021
  • FIGURE 10: GROWTH TREND OF CLOUD COMMUNICATION PLATFORM MARKET (2016-2021)
  • FIGURE 11: GEOGRAPHIC LIFECYCLE ANALYSIS (2016): ASIA-PACIFIC MARKET IS INCREASING WITH THE HIGHEST GROWTH RATE
  • FIGURE 12: MARKET INVESTMENT SCENARIO: ASIA-PACIFIC RISE AS THE BEST OPPORTUNITY MARKET FOR INVESTMENT IN THE NEXT FIVE YEARS
  • FIGURE 13: HEATHCARE IS EXPECTED TO GROW WITH THE HIGHEST CAGR AMONG THE TOP THREE VERTICALS
  • FIGURE 14: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION
  • FIGURE 15: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICE
  • FIGURE 16: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE
  • FIGURE 17: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL
  • FIGURE 18: CLOUD COMMUNICATION PLATFORM MARKET, BY REGION
  • FIGURE 19: THE EVOLUTION OF CLOUD COMMUNICATION PLATFORM MARKET
  • FIGURE 20: CLOUD COMMUNICATION PLATFORM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 21: CLOUD COMMUNICATION PLATFORM MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 22: PORTER'S FIVE FORCES ANALYSIS: CLOUD COMMUNICATION PLATFORM MARKET
  • FIGURE 23: STRATEGIC BENCHMARKING: CLOUD COMMUNICATION PLATFORM MARKET
  • FIGURE 24: UCC/UCAAS SOLUTION IS EXPECTED TO HOLD THE LARGEST MARKET SIZE IN 2016
  • FIGURE 25: TRAINING AND CONSULTING SERVICES SEGMENT IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 26: LARGE ENTERPRISES SEGMENT IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 27: TELECOMMUNICATION AND ITES VERTICAL EXPECTED TO HOLD THE LARGEST MARKET SHARE AMONG VERTICALS IN THE CLOUD COMMUNICATION PLATFORM MARKET IN 2016
  • FIGURE 28: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SIZE IN 2016
  • FIGURE 29: NORTH AMERICA MARKET SNAPSHOT
  • FIGURE 30: ASIA-PACIFIC MARKET SNAPSHOT
  • FIGURE 31: COMPANIES ADOPTED PARTNERSHIP, AGREEMENT, AND COLLABORATION AS THE KEY GROWTH STRATEGY OVER THE PERIOD OF 2012-2016
  • FIGURE 32: MARKET EVALUATION FRAMEWORK
  • FIGURE 33: BATTLE FOR MARKET SHARE: PARTNERSHIP, AGREEMENT, AND COLLABORATION IS THE KEY STRATEGY
  • FIGURE 34: GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS
  • FIGURE 35: 8X8, INC.: BUSINESS OVERVIEW
  • FIGURE 36: 8X8 INC. : SWOT ANALYSIS
  • FIGURE 37: AVAYA, INC.: BUSINESS OVERVIEW
  • FIGURE 38: AVAYA, INC.: SWOT ANALYSIS
  • FIGURE 39: CISCO SYSTEMS, INC.: BUSINESS OVERVIEW
  • FIGURE 40: CISCO SYSTEMS, INC.: SWOT ANALYSIS
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