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市場調查報告書

電訊資訊技術服務的全球市場 - 解決方案(CRM,行動交易,企業行動,網路管理,供應鏈管理,營運支援系統·產業支援系統及其他)別預測

Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019

出版商 MarketsandMarkets 商品編碼 311761
出版日期 內容資訊 英文 132 Pages
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電訊資訊技術服務的全球市場 - 解決方案(CRM,行動交易,企業行動,網路管理,供應鏈管理,營運支援系統·產業支援系統及其他)別預測 Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
出版日期: 2014年08月28日 內容資訊: 英文 132 Pages
簡介

電信運營商為了認識到自家公司客戶的行動模式和通信利用法而採用資訊技術服務,從而得到競爭優勢。此外,資訊技術服務可讓業者以更有效率且效果更佳的方法達到終端使用者所望的品質。如此以強化客戶忠誠度。電訊資訊技術服務的全球市場規模,預計將從2014年的673億8000萬美元,之後以28.2%的年複合成長率成長,到2019年達到2330億500萬美元的規模。

本報告以電訊資訊技術服務的全球市場為焦點,除了依解決方案,引進模式,終端用戶,地區別預測今後到2019年的轉變之外,更彙整市場發展的影響要素,競爭環境,主要企業等相關的調查·分析資訊。

第1章 簡介

  • 調查目的
  • 報告的內容說明
  • 調查對象市場
  • 報告的推薦用戶層
  • 市場範圍

第2章 調查方法

  • 市場規模的估算
  • 市場詳細分析及資料三角法評估
  • 市場佔有率的估算

第3章 摘要整理

第4章 須特別標註的考察點

  • 具有向心力的商機
  • 3個解決方案市場區隔
  • 掌握市場5分之2的北美
  • 電訊資訊技術服務市場5地區
  • 生命週期分析 - 各地區
  • 市場差距分析

第5章 市場概要

  • 簡介
  • 市場區隔
    • 各解決方案
    • 各引進模式
    • 各終端用戶
  • 市場動態
    • 推動要素
      • 財政壓力
      • 能力需求
    • 阻礙因素
      • 行政府法規
      • 高資本要件
    • 機會
      • 高速資訊服務需求高升
    • 課題
      • 成本效益高的電訊資訊技術服務通知方法
      • 客戶的期待是很主觀的
    • 緊急課題
      • 經營者收益的減少將成為電訊資訊技術的障礙

第6章 產業趨勢

  • 簡介
  • 價值鏈分析
  • 供應鏈分析
  • 波特的五力分析
  • 策略性基準

第7章 電訊資訊技術服務:市場 - 各解決方案

  • 簡介
  • 顧客關係經營(CRM)
  • 行動交易
  • 企業行動
  • 網路管理
  • 供應鏈管理
  • 營運支援系統·產業支援系統(OSS/BSS)解決方案
  • 其他解決方案

第8章 全球市場 - 各引進模式

  • 簡介
  • 雲端
  • 內部部署(店內)

第9章 全球市場 - 終端用戶別

  • 簡介
  • 中小企業(SMB)
  • 大企業

第10章 地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東·非洲
  • 中南美

第11章 競爭環境

  • 概要
  • 市場佔有率分析
  • 競爭情形及趨勢
    • 新產品銷售
    • 協定,聯盟、合作,合資企業
    • M&A

第12章 企業簡介(概要,產品與服務,策略·設想,企業發展,M&M評論)

  • 簡介
  • Accenture
  • Amdocs
  • Alcatel Lucent
  • Capgemini
  • Cognizant
  • Ericsson
  • HP
  • Huawei
  • IBM
  • Oracle

第13章 附錄

目錄
Product Code: TC 2672

The Telecom IT Services market is setting an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer satisfaction, less time to market for launch of new services, better manageability, and economies of scale. It offers increased ability to handle more number of customer transactions.

One if the major force that is driving the Telecom IT Services is the financial pressure faced by the Telecom operators. The decreasing ARPU, rise in operating expenditure are exerting a huge pressure on the operators balance sheet. Telecom operators are finding it difficult to maintain the IT infrastructure at their premises as there is high maintenance and service cost involved with it. The operator has shifted towards IT service providers to maintain their legacy infrastructure which has enabled the Telecom IT Services market to growth.

The major restraints in this market are high capital expenditure that is incurred in establishing the IT services. The ROI on IT services usually takes longer which has curbed the spending in this market. Government regulations are another major barrier as the changing norms in this vertical have made operators to spend cautiously in the IT services market.

There are various assumptions that have been taken into consideration for market sizing and forecasting exercise. Few of global assumptions include political, economic, social, technological and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are not expected to seriously affect the forecasts in the emerging APAC regions.

The report will help the market leaders/new entrants in this market in the following ways:

  • 1. This report segments the market into solution types, deployment modes and services covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
  • 2. This report will help in the better understanding of the competitor and gain more insights to better position one's business. There is a separate section on competitive landscape, which includes competitor ecosystem and competitor portfolio comparison. Besides, there are company profiles of top ten players in this market. In this section, market internals are provided that can put one ahead of the competitors.
  • 3. The report helps in understanding the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

Table of Contents

1. Introduction

  • 1.1. Objectives of the Study
  • 1.2. Report Description
  • 1.3. Markets Covered
  • 1.4. Stakeholders
  • 1.5. Market Scope

2. Research Methodology

  • 2.1. Market Size Estimation
  • 2.2. Market Crackdown & Data Triangulation
  • 2.3. Market Share Estimation
    • 2.3.1. Key Data Points Taken From Secondary Sources
    • 2.3.2. Key Data Points From Primary Sources
      • 2.3.2.1. Key Industry Insights
    • 2.3.3. Assumptions

3. Executive Summary

4. Premium Insights

  • 4.1. Attractive Market Opportunities
  • 4.2. Three Solutions Segments
  • 4.3. North America Command Over Two-Fifth of the Market Share
  • 4.4. Telecom IT Services, Market Five Regions
  • 4.5. Life Cycle Analysis, By Region
  • 4.6. Market Chasm Analysis

5. Market Overview

  • 5.1. Introduction
  • 5.2. Market Segmentation
    • 5.2.1. By Solutions
    • 5.2.2. By Deployment Model
    • 5.2.3. By End User
  • 5.3. Market Dynamics
    • 5.3.1. Drivers
      • 5.3.1.1. Financial Pressure
      • 5.3.1.2. Competence Needs
    • 5.3.2. Restriants
      • 5.3.2.1. Government Regulations
      • 5.3.2.2. High Capital Requirement
    • 5.3.3. Opportunities
      • 5.3.3.1. Growing Demand for High Speed Data Services
    • 5.3.4. Challenges
      • 5.3.4.1. Cost Effective Ways to Deliver Telecom IT Services
      • 5.3.4.2. Customer Expectations Are Subjective
    • 5.3.5. Burning Issue
      • 5.3.5.1. Decrease in Operator Revenue Hampering Growth of IT in Telecom

6. Industry Trends

  • 6.1. Introduction
  • 6.2. Value Chain Analysis
  • 6.3. Supply Chain Analysis
  • 6.4. 43
  • 6.5. Porter's Five forces Analysis
    • 6.5.1. Threat From New Entrants
    • 6.5.2. Threat From Substitutes
    • 6.5.3. Bargaining Power of Suppliers
    • 6.5.4. Bargaining Power of Buyers
    • 6.5.5. Intensity of Competitive Rivalry
  • 6.6. Strategic Benchmarking
    • 6.6.1. Product Enhancement and Expansions
    • 6.6.2. Mergers &Acquisitions, Strategic Agreement and Joint Ventures

7. Telecom IT Services: Market, By Solution

  • 7.1. Introduction
  • 7.2. Customer Relationship Management (CRM)
    • 7.2.1. Market Size and forecast By Deployment Model
    • 7.2.2. Market Size and Forecast By End User
  • 7.3. Mobile Commerce
    • 7.3.1. Market Size and Forecast By Deployment Model
    • 7.3.2. Market Size and Forecast By End User
  • 7.4. Enterprise Mobility
    • 7.4.1. Market Size and Forecast By Deployment Model
    • 7.4.2. Market Size and Forecast By End User
  • 7.5. Network Management
    • 7.5.1. Market Size and Forecast By Deployment Model
    • 7.5.2. Market Size and Forecast By End User
  • 7.6. Supply Chain Management
    • 7.6.1. Market Size and Forecast By Deployment Model
    • 7.6.2. Market Size and Forecast By End User
  • 7.7. OSS BSS Solutions
    • 7.7.1. Market Size and Forecast By Deployment Model
    • 7.7.2. Market Size and Forecast By End User
  • 7.8. Other Solutions
    • 7.8.1. Market Size and Forecast By Deployment Model
    • 7.8.2. Market Size and Forecast By End User

8. Global Market, By Deployment Model

  • 8.1. Introduction
  • 8.2. Cloud
    • 8.2.1. Market Size and Forecast By Region
  • 8.3. On-Premise
    • 8.3.1. Market Size and Forecast By Region

9. Global Market, By End User

  • 9.1. Introduction
  • 9.2. Small and Medium Businesses (SMB)
  • 9.3. Enterprises

10. Geographic Analysis

  • 10.1. Introduction
  • 10.2. North America
    • 10.2.1. Market Size and Forecast By Solution
  • 10.3. Europe
    • 10.3.1. Market Size and Forecast By Solution
  • 10.4. Asia-Pacific
    • 10.4.1. Market Size and Forecast By Solution
  • 10.5. Middle East and Africa
    • 10.5.1. Market Size and Forecast By Solution
  • 10.6. Latin America
    • 10.6.1. Market Size and Forecast By Solution

11. Competitive Landscape

  • 11.1. Overview
  • 11.2. Market Share Analysis
  • 11.3. Competitive Situation and Trends
    • 11.3.1. New Product Launches
    • 11.3.2. Agreements, Partnerships, Collaborations, & Joint Ventures
    • 11.3.3. Mergers and Acquisitions

12. Company Profiles

  • 12.1. Introduction
  • 12.2. Accenture
    • 12.2.1. Overview
    • 12.2.2. Products & Services
    • 12.2.3. Strategies & Insights
    • 12.2.4. Developments
    • 12.2.5. MNM View
  • 12.3. Amdocs
    • 12.3.1. Overview
    • 12.3.2. Products & Services
    • 12.3.3. Strategies and Insights
    • 12.3.4. Developments
    • 12.3.5. MNM View
  • 12.4. Alcatel Lucent
    • 12.4.1. Overview
    • 12.4.2. Products & Services
    • 12.4.3. Strategies and Insights
    • 12.4.4. Developments
    • 12.4.5. MNM View
  • 12.5. Capgemini
    • 12.5.1. Overview
    • 12.5.2. Products & Services
    • 12.5.3. Strategies & Insights
    • 12.5.4. Developments
    • 12.5.5. MNM View
  • 12.6. Cognizant
    • 12.6.1. Overview
    • 12.6.2. Products & Services
    • 12.6.3. Strategies & Insights
    • 12.6.4. Developments
    • 12.6.5. MNM View
  • 12.7. Ericsson
    • 12.7.1. Overview
    • 12.7.2. Products & Services
    • 12.7.3. Strategies and Insights
    • 12.7.4. Developments
    • 12.7.5. SWOT Analysis
    • 12.7.6. MNM View
  • 12.8. HP
    • 12.8.1. Overview
    • 12.8.2. Products & Services
    • 12.8.3. Strategies and Insights
    • 12.8.4. Developments
    • 12.8.5. SWOT Analysis
    • 12.8.6. MNM View
  • 12.9. Huawei
    • 12.9.1. Overview
    • 12.9.2. Products & Services
    • 12.9.3. Strategies & Insights
    • 12.9.4. Developments
    • 12.9.5. SWOT Analysis
    • 12.9.6. MNM View
  • 12.10. IBM
    • 12.10.1. Overview
    • 12.10.2. Products & Services
    • 12.10.3. Strategies & Insights
    • 12.10.4. Developments
    • 12.10.5. SWOT Analysis
    • 12.10.6. MNM View
  • 12.11. Oracle
    • 12.11.1. Overview
    • 12.11.2. Products & Services
    • 12.11.3. Strategies & Insights
    • 12.11.4. Developments
    • 12.11.5. SWOT Analysis
    • 12.11.6. MNM View

13. Appendix

  • 13.1. Insights of Industry Experts
  • 13.2. Discussion Guide
  • 13.3. Introducing RT: Real Time Market Intelligence
  • 13.4. Available Customizations
  • 13.5. Related Reports

List of Tables

  • Table 1: Telecom IT Services Market Size , By Solution, 2014-2019 ($Billion)
  • Table 2: Increasing Financial Pressure on Operators is Propelling the Growth of Market
  • Table 3: Uncertain Governement Regulations Hampering the Growth of Market
  • Table 4: Changing Customer Expectations Constraining the Growth of Market
  • Table 5: Telecom IT Services, Market Size , By Solution, 2014-2019 ($Billion)
  • Table 6: CRM Market Size, Bydeployment Model, 2014-2019 ($Billion)
  • Table 7: CRM Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 8: CRM Market Size, By End User, 2014-2019 ($Billion)
  • Table 9: CRM Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 10: Mobile Commerce Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 11: Mobile Commerce Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 12: Mobile Commerce Market Size, By End User, 2014-2019 ($Billion)
  • Table 13: Mobile Commerce Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 14: Enterprise Mobility Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 15: Enterprise Mobility Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 16: Enterprise Mobility Market Size, By End User, 2014-2019 ($Billion)
  • Table 17: Enterprise Mobility Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 18: Network Management Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 19: Network Management Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 20: Network Management Market Size, By End User, 2014-2019 ($Billion)
  • Table 21: Network Management Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 22: Supply Chain Management Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 23: Supply Chain Management Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 24: Supply Chain Management Market Size, By End User, 2014-2019 ($Billion)
  • Table 25: Supply Chain Management Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 26: OSS/BSS Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 27: OSS/BSS Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 28: OSS/BSS Market Size, By End User, 2014-2019 ($Billion)
  • Table 29: OSS/BSS Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 30: Other Solutions Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 31: Other Solutions Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 32: Other Solutions Market Size, By End User, 2014-2019 ($Billion)
  • Table 33: Other Solutions Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 34: Telecom IT Services, Market Size, By Deployment Model, 2014-2019 ($Billion)
  • Table 35: Telecom IT Services, Market Growth, By Deployment Model, 2014-2019 (Y-O-Y %)
  • Table 36: Cloud Market Size, By Region, 2014-2019 ($Billion)
  • Table 37: Cloud Market Growth, By Region, 2014-2019 (Y-O-Y %)
  • Table 38: On-Premise Market Size, By Region, 2014-2019 ($Billion)
  • Table 39: On-Premise Market Growth, By Region, 2014-2019 (Y-O-Y %)
  • Table 40: Telecom IT Services, Market Size, By End User, 2014-2019 ($Billion)
  • Table 41: Telecom IT Services, Market Growth, By End User, 2014-2019 (Y-O-Y %)
  • Table 42: SMB Market Size, By Region, 2013-2019 ($Billion)
  • Table 43: SMB Market, By Region, 2014-2019 (Y-O-Y %)
  • Table 44: Enterprises Market Size, By Region, 2013-2019 ($Billion)
  • Table 45: Enterprises Market, By Region, 2014-2019 (Y-O-Y %)
  • Table 46: Telecom IT Services, Market Size, By Region, 2014-2019 ($Billion)
  • Table 47: Telecom IT Services, Market Growth, By Region, 2014-2019 (Y-O-Y %)
  • Table 48: North America Market Size, By Solution, 2014-2019 ($Billion)
  • Table 49: North America Market Growth, By Solution, 2014-2019 (Y-O-Y %)
  • Table 50: Europe Market Size, By Solution, 2014-2019 ($Billion)
  • Table 51: Europe Market Growth, By Solution, 2014-2019 (Y-O-Y %)
  • Table 52: Asia Pacific Market Size, By Solution, 2014-2019 ($Billion)
  • Table 53: Asia Pacific Market Growth, By Solution, 2014-2019 (Y-O-Y %)
  • Table 54: Middle East and Africa Market Size, By Solution, 2014-2019 ($Billion)
  • Table 55: Middle East and Africa Market Growth, By Solution, 2014-2019 (Y-O-Y %)
  • Table 56: Latin America Market Size, By Solution, 2014-2019 ($Billion)
  • Table 57: Latin America Market Growth, By Solution, 2014-2019 (Y-O-Y %)
  • Table 58: New Product Launches, 2011-2014
  • Table 59: Agreements, Partnerships, Collaborations, and Joint Ventures, 2011-2014
  • Table 60: Mergers and Acquisitions, 2011-2014

List of Figures

  • Figure 1: Global Telecom IT Services Market: Research Methodology
  • Figure 2: Market Size Estimation Methodology: Bottom-Up Approach
  • Figure 3: Market Size Estimation Methodology: Top-Down Approach
  • Figure 4: Break Down of Dkip: By Company Type, Designation, & Region
  • Figure 5: Telecom IT Services Snapshot (2014 Vs 2019): Market For Enterprise Mobility is Expected to Double in the Next Five Years
  • Figure 6: Telecom IT Services, Market Size, 2014-2019 ($Billion)
  • Figure 7: Attractive Market Opportunities
  • Figure 8: Mobile Commerce to Grow At the Fastest Rate Among these Three Solutions in Telecom IT Services, Market (Excluding Network Management, Supply Chain Management, OSS/BSS, and Other Solutions)
  • Figure 9: North America Command Over Two-Fifth of the Market Share
  • Figure 10: North America is Expected to Have 25.9% Cagr During the Forecast Period 2014-2019
  • Figure 11: Latin America Soon to Enter Exponential Growth Phase in Coming Year
  • Figure 12: Reluctancy Among Telecommunication Companies to Adopt Cloud Services is A Major Obstacle
  • Figure 13: Market Segmentation: By Solutions
  • Figure 14: Value Chain Analysis (2014)
  • Figure 15: Supply Chain Analysis - Reference
  • Figure 16: Porter's Five Forces Analysis
  • Figure 17: Startegic Benchmarkeing: Capgemini, HP, Ericsson Launched New Solutions and Services for Product Enhancement.
  • Figure 18: Startegic Benchmarkeing: IBM, HP and Ericsson Adopt inorganic Strategies to Grow in Telecom IT Services, Market
  • Figure 19: Global Telecom Operators Are Expected to Spend $4.7billion on CRM Efforts in 2019
  • Figure 20: Mobile Commerce Solution is Expected to Grow By 32.1% During Forecast Period
  • Figure 21: CRM Market Size By Cloud-Based Deployment Model is Expected to Grow By 22.7% During Forecast Period
  • Figure 22: CRM Market Size in Small and Medium Businesses Are Expected to Grow By 24.8% During Forecast Period
  • Figure 23: Mobile Commerce Market Size By Cloud-Based Deployment Model is Expected to Grow By 33.8% During Forecast Period
  • Figure 24: Mobile Commerce Market Size in Small and Medium Businesses is Expected to Grow By 36.1% During Forecast Period
  • Figure 25: Enterprise Mobility Market Size By Cloud Based Deployment Model is Expected to Grow By 24.3% During Forecast Period
  • Figure 26: Enterprise Mobiltiy Market Size in Small and Medium Businesses Model is Expected to Grow By 26.4% During Forecast Period
  • Figure 27: Network Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 11.4% During Forecast Period
  • Figure 28: Network Maangement Market Size in Small and Medium Businesses is Expected to Grow By 13.3% During Forecast Period
  • Figure 29: Supply Chain Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 27.8% During Forecast Period
  • Figure 30: Supply Chain Management Market Size in Small and Medium Businesses is Expected to Grow By 30.0% During Forecast Period
  • Figure 31: OSS BSS Market Size By Cloud-Based Deployment Model is Expected to Grow By 14.0% During Forecast Period
  • Figure 32: OSS BSS Market Size Small and Medium Businesses is Expected to Grow By 15.9% During Forecast Period
  • Figure 33: Other Solutions Market Size By Cloud-Based Deployment Model is Expected to Grow By 39.7% During Forecast Period
  • Figure 34: Other Solutions Market Size in Small and Medium Business is Expected to Grow By 42.1% During Forecast Period
  • Figure 35: Telecom IT Services, Market Size By Cloud-Based Deployment Model is Expected to Grow By 29.8% During Forecast Period
  • Figure 36: Cloud-Based Deployment Model in North America is Expected to Grow By 27.6% During Forecast Period
  • Figure 37: On-Premise Deployment Model in North America is Expected to Grow By 24.9% During Forecast Period
  • Figure 38: Telecom IT Service Market Size in Small and Medium Businesses is Expected to Grow By 32.1% During Forecast Period
  • Figure 39: Telecom IT Services, Market Size in North America is Expected to Grow By 29.7% During Forecast Period
  • Figure 40: Enterprises Market Size in North America is Expected to Grow By 24.0% During Forecast Period
  • Figure 41: Geographic Snapshot
  • Figure 42: Telecom IT Services, Market Size in North America is Expected to Grow By 25.9% During Forecast Period
  • Figure 43: CRM Market Size in North America is Expected to Grow By 19.0% During Forecast Period
  • Figure 44: CRM Market Size in Europe is Expected to Grow By 21.8% During Forecast Period
  • Figure 45: CRM Market Size in Apac is Expected to Grow By 22.3% During Forecast Period
  • Figure 46: CRM Market Size in Mea is Expected to Grow By 24.9% During Forecast Period
  • Figure 47: CRM Market Size in Latin America is Expected to Grow By 26.7% During Forecast Period
  • Figure 48: Companies Adopted Agreements, Partnerships, Collaborations, & Joint Ventures As the Key Growth Strategy Over the Last Four Years
  • Figure 49: Huawei and Oracle Grew At the Fastest Rate Between 2009-2013
  • Figure 50: Global Telecom IT Service Market Share, By Key Player, 2013
  • Figure 51: Battle for Market Share: Agreements, Partnerships, Collaborations, & Joint Ventures Was the Key Strategy
  • Figure 52: Geographic Revenue Mix of Top 4 Market Players
  • Figure 53: SWOT Analysis:Ericsson
  • Figure 54: SWOT Analysis: HP
  • Figure 55: SWOT Analysis: Huawei
  • Figure 56: SWOT Analysis:IBM
  • Figure 57: SWOT Analysis: Oracle
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